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Reviews of Best Western Plus Atlanta Airport-East

2.5 out of 5
Best Western Plus Atlanta Airport-East
301 N Central Ave, Hapeville, GA

Reviews

7.8

Good

Rating 10 - Excellent. 412 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 92 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant. The room was spacious and clean. There is an IHOP on the premisces, I would definetly recommend.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Good morning Miss. Melissa,Thank you for choosing to stay with us and for your amazing comments. We appreciate your business and look forwarding in see you soon.Have a wonderful rest of your day.

10/10 Excellent

Joe, Kingfisher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here previously. Still a very nice facility. Excited with the new improvements. Keep uo the great work.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Good afternoon Joe,Thank you for choosing to stay with us again and we appreciate your comments. We are all excited for the renovation to be done so we can show off our new product.Please do come again whenever you are in the area again,Thank you and best wishes.Karl Fletcher

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was supposed to arrive in Atlanta at 7:00 PM on the night of our stay; in fact, for various reasons not attributable to us, we arrived at 3:00 AM. The hotel kept our room, and allowed us to stay until noon on the following day. Kudos.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Good afternoon Douglas, Thank you for your choosing to stay with us and for your wonderful comments. We are so happy you enjoyed your stay with us and to hear how the team was very accommodating to you both. Please come and visit us again whenever you are in Atlanta.

2/10 Terrible

amanda

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Good afternoon Amanda,Thank you for stay with us and can you please explain what we could have done better to give you the service that make you want to return?

6/10 Okay

Jason

Traveled with partner
Construction woke us up around 6-7am. Told front desk and they were apologetic but if we had known in advance, we could have made better accommodations
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Good morning Jason,Thank you for choosing to stay with us and we appreciate your comments. Yes, we are undergoing a renovation of our property but our start and time since last year August as always being at 9am- 5pm. The works don't get here until 8, 8:30 am.We are sorry to hear that you were woke up and hope that you will give us a second chance.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very clean and staff is so nice
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Good morning Timothy,Thank you for choosing to stay with us and for your wonderful comments. We hope to see you again whenever you are back in town.

10/10 Excellent

Stephanie A

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Good morning Stephanie,Thank you for choosing to stay with us. Thank you for love us. Please come back and visit us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Good morning Michael,Thank you for your stay and for the wonderful score of 5 out of 5.Please do come again.

10/10 Excellent

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 8, 2024
Good morning Mayra,Thank you and we love having you. Please come again.Best Wishes,

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t give the property 5 stars because it seems to be under construction
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Good afternoon Patricia,Thank you for choosing to stay with us and for sharing your feedback. We will share your feedback with our ownership team. We are undergoing a renovation to refresh and update our rooms and property.

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Good morning Herman,Thank you for staying and we appreciate your business.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you or staying.

8/10 Good

LaShonda

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for choosing to stay with us.

6/10 Okay

Cicely

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 31, 2023
Good evening Cicely,Thank you for choosing to stay with us and we hope to see you again went ever our renovations is finished and you get to see the new and improve look.Happy Holidays to you and your family.

6/10 Okay

Dipu

Traveled with partner
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Good morning Dipu,Thank you for choosing to stay with us and Happy New Year to you.

2/10 Terrible

Rick

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Not so good, tough location, guy was being thrown out upon my arrival, a little scarry.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 29, 2023
Good morning Rick,Thank you for choosing to stay with us and we are sorry to hear that your stay was not up to your expectations. We are working on improving both our service and hotel.Happy Holidays to you and your family.

10/10 Excellent

XAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to be
Stayed 1 night in Dec 2023
Response from Harry on Dec 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

RANDOLPH, SAINT GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Good morning Randolph,Thank you for choosing to stay with us and we look forward to hosting you again.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Feb 7, 2024
Thank you

2/10 Terrible

Petr

Stayed 1 night in Dec 2023
Response from General Manager on Dec 8, 2023
Good morning Petr,Thank you for choosing to stay with us and we do apologize for the inconvenience. If possible, you can share what was terrible? Best Wishes,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Harry on Dec 5, 2023
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Kasondra

Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Hello Kasondra,Thank you for choosing to stay with us and we appreciate your business. Please come and visit us again whenever you are in the area again.

10/10 Excellent

Jessie

Stayed 1 night in Nov 2023
Response from General Manager on Dec 8, 2023
Good morning Jessie,Thank you for choosing to stay with us and for a wonderful score. We hope to see you again it or when you are back in the area.Happy Holidays to you.Best Wishes,

8/10 Good

LARRY

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 13, 2023
Good morning Larry,Thank you or staying with us and what could have done to be better? We hope that you come and stay with us again.

2/10 Terrible

Nathaniel

Disliked: Staff & service, amenities, property conditions & facilities
I choose this hotel for its proximity to the airport. I was only in town for the weekend. Friday night, I called at 8:15pm for the airport shuttle, called again a hour later. The reception said she didn't get the first call. An hour and a half wasted. Leaving Monday morning, at 8:20 I ask at the front desk for a shuttle, I am told "Oh its too late the call for one at 8:30 you'll have to wait until 9" I took an Uber at my expense. Don't waste your time with this hotel. It may be a half step up from Motel 6 but who needs to the attitude.
Stayed 2 nights in Nov 2023
Response from GM on Nov 11, 2023
Good morning Mr. Nathaniel,Thank you for choosing to stay with us and we would like to clarify something. Our shuttle runs every half hour and sometimes they might be road works, accident or just ATL traffic whenever there is a delay which we apologize for in advance. We do care about all of our guest. If you came down at 8:23am the next shuttle time would be at 9am. At check I see that we when ahead and waived the 100. 00 incidental and the early fee of 35 for you to show appreciate to you for staying.

10/10 Excellent

Tyson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Good morning Mr. Tyson,Thank you for choosing to stay with us and for the wonderful score of 10 out of 10.Please do come again.

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from General Manager on Nov 10, 2023
Hello Mr. John,Thank you for staying and for that amazing score of 10 out of 10.Please do come again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed one night and it was next to the main food chains. The inside was very inviting and the room was comforting.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Good morning Daniel,Thank you for choosing to stay with us and for your wonderful comments. Please come again.We appreciate your business and looking forward to servicing you again.

10/10 Excellent

NANETTE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Good morning Nanette,Thank you for choosing stay with us. We appreciate your business. We are grateful for the 101 out of 10 score as well.Best Wishes,

2/10 Terrible

Nathaniel

Why stay at a hotel near the airport? You are on a short trip and you want quick and easy access to the airport, the pickup to an hour. When I arrived at the hotel I was told by the front desk “I don’t know why it took so long, I didn’t get the call!” It was time to leave at 8:23am fire the airport, the front desk says “ oh it’s too late to call the shuttle for 8:30 you’ll have to wait until 9:00” I will never stay at this location ever again, It’s staff couldn’t care less.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Good morning Mr. Nathaniel,Thank you for choosing to stay with us and we would like to clarify something. Our shuttle runs every half hour and sometimes they might be road works, accident or just ATL traffic whenever there is a delay which we apologize for in advance. We do care about all of our guest. If you came down at 8:23am the next shuttle time would be at 9am. At check I see that we when ahead and waived the 100. 00 incidental and the early fee of 35 for you to show appreciate to you for staying.

6/10 Okay

Ben

Stayed 1 night in Nov 2023
Response from Harry on Nov 5, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Harry on Oct 31, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

8/10 Good

Janet

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Harry on Oct 31, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll stay again
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Good morning Andrea,Thank you for choosing to stay with us and please come again.

8/10 Good

leslie

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Good morning Leslie,Than k you for choosing to stay with us and we hope to see you again. Best wishes,

10/10 Excellent

Stephanie A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Good morning Stephanie,Thank you for choosing to stay with us and we look forward in see you again.

8/10 Good

Deshana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s really good
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Good morning Deshana,Thank you for choosing to stay with us and we look forward to seeing you again.Best Wishes,

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
These best western were in better shape like 3or 4 years ago and now the experience was not what i expected rooms were ok carpet did not looked clean
Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Good afternoon Cesar,Thank you for choosing to stay with us. We are so sorry to hear that your experience was not the same and keep in mind that we are working on improving our services, cleanliness as well as now we are now renovating our hotel. To give it a more modern look to it.

6/10 Okay

Edward

Traveled with family
Liked: Cleanliness, staff & service
Room not ready at 3pm check-in time. Told to wait in lobby and we would be told when room available. Cleaning of room would be expedited. After about 30 minutes, I inquired at desk and was told room was ready and then was checked in.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Good morning Mr. Edward,Thank you for choosing to stay with us and for sharing your feedback. We are sorry to hear that your room was not ready at 3pm. We are working on improving our time to get the room them back in the system vacant ready for all of our guest that are arriving.

8/10 Good

philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stay for the night, had a early flight the next morning. Walking distance to a good Mexican restaurant. Would stay again if needed.
Stayed 1 night in Oct 2023
Response from Harry on Oct 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

6/10 Okay

Milton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly and knowledgable, decent breakfast buffet. Never got hot water in bathroom sink, carpet was torn and poor patch job. Now time shuttle service to airport. Yes we would stay there again. Next year will become a Marriott property.
Stayed 3 nights in Oct 2023
Response from Harry on Oct 17, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

karycelis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Good morning Karycelis,Thank you for choosing to stay with us. Thank you for your wonderful comment as well.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay and good service!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 9, 2023
Good morning Sam,Thank you for choosing to stay with us and we appreciate your wonderful comments which I will share with my team.Have a great day.

8/10 Good

Maribel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall for the price it was good. I didn’t understand the housekeeping it was different for our 3 rooms on different floors. Maybe they need a checklist. They did take out the trash and provide new towels. There was not many restaurants nearby but we were out anyways. The breakfast was great there were different options. It was really close to the highway.
Stayed 5 nights in Oct 2023
Response from Harry on Oct 8, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Samah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be carful!!
Response from General Manager on Oct 30, 2023
Good morning Samah,Thank you for choosing to stay with us and we are sorry to know that we did not meet your expectations and hope that you can give us a second chance.

2/10 Terrible

Philippe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 4, 2023
Good evening Philippe,Thank you for choosing to stay with us and we are sorry to hear that your stay was less than pleasant. To let you know that we are working on improving our service. Please know that we hear you and are working toward making things better for you for all of our guest.Best wishes,

4/10 Poor

Tydun

Stayed 1 night in Sep 2023
Response from Harry on Oct 17, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay.

8/10 Good

Alphonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Harry on Oct 4, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Harry on Oct 4, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Jess

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very run down and dirty. My feet were black after walking around on the carpet. The carpet had sticky spots as well. The dresser was falling apart and you could hear the planes taking off even with a sound machine on. The staff were friendly but the hotel is filthy. Pool was closed during our stay as well. Parking cost an extra $10 as well. About 11mins from the airpor but I will not stay here again
Stayed 1 night in Sep 2023
Response from General Manager on Sep 22, 2023
Good morning Jess,Thank you for choosing to stay with us and for sharing your candid review. We will share your comments with the team in the event of improving our cleanliness of the hotel and room. Best Wishes,