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Reviews of Quality Inn Stone Mountain

2.5 out of 5
Quality Inn Stone Mountain
1595 E Park Place Blvd, Stone Mountain, GA

Reviews

6.8
Rating 10 - Excellent. 244 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 201 out of 1002 reviews" "
Rating 4 - Poor. 123 out of 1002 reviews" "
Rating 2 - Terrible. 143 out of 1002 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Amenities
Very clean
Stayed 1 night in Apr 2024
Response from TJ on Apr 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Monica

I have to leave the hotel a few hours i was there it was at lots police around the area i think they were looking for someone
Stayed 1 night in Apr 2024
Response from TJ on Apr 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Ingra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dom is the best front desk agent.... made check in quick and easy!!
Stayed 1 night in Apr 2024

10/10 Excellent

Ingra

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime I check in and Dom is the agent...I know it's going to be smooth and easy... Dom always makes me feel welcomed when staying at Quality Inn...and he is always accommodating and has the nicest smile...he's one of the reasons I keep coming back!!
Stayed 1 night in Apr 2024
Response from TJ on Apr 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ingra

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was checked in by Dom. Has was helpful in making sure I got the best rates. He was also very informative and knowledgeable about the area and even suggested eating places and suggested taking a trip to Stone Mountain Park.... Dom made me feel welcomed when I walked through the door!!
Stayed 1 night in Apr 2024
Response from TJ on Apr 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ingra

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Dom was excellent at check in...he made the process simple and easy
Stayed 3 nights in Apr 2024
Response from TJ on Apr 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Letisha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty. The shower was broke. Smelled like smoke even though it was a smoke free hotel. Bed was comfortable.
Stayed 2 nights in Mar 2024
Response from TJ on Apr 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Roblox

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty loud
Stayed 2 nights in Feb 2024
Response from TJ on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Joy

Disliked: Staff & service, amenities, property conditions & facilities
Front staff lady very rude
Stayed 1 night in Feb 2024
Response from TJ on Feb 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

mike

Disliked: Cleanliness, staff & service
Tv remote didn't work. Front desk didn't care.Dirty
Stayed 6 nights in Feb 2024
Response from TJ on Feb 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 11 nights in Feb 2024
Response from TJ on Feb 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Easton

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from TJ on Feb 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Christine

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Someone knocking on the door at the room next to me. Dope bags outside in the parking lot.
Stayed 1 night in Feb 2024
Response from TJ on Feb 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Emily

Disliked: Cleanliness
N/a
Stayed 2 nights in Jan 2024
Response from TJ on Feb 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and professional The rooms were clean and the outside noise was not that bad I am a solo traveling male so it was great for me
Stayed 1 night in Feb 2024
Response from TJ on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Gregory

Disliked: Cleanliness, amenities, property conditions & facilities
This is an older building that needs some work. There seem to be a number of permanent residents there. Many of those residents are noisy. The rooms are very basic. All doors the face the outside even at $67 per night, this hotel was not worth it. This should be a $45 per night property at best. I did not necessarily feel unsafe there, but I did not feel comfortable because of the conditions and cleanliness of the room.
Stayed 3 nights in Feb 2024
Response from TJ on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Sileshi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stays 4 night they never clean my rooms even one's
Stayed 4 nights in Jan 2024
Response from TJ on Jan 30, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

JAMES

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from TJ on Jan 30, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

darlene

Traveled with family
Liked: Cleanliness, amenities
Stayed 7 nights in Jan 2024
Response from TJ on Jan 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Sonja

Stayed 2 nights in Jan 2024
Response from TJ on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

nonya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was rude. Keys didnt work so she said i wasnt using it right. She tried it and it didnt work. All the while we were standing in 20 degree weather waiting. While unpacking the carbwe saw two drug deals in two idfferent rooms. Faucets are leaking. The place is filthy with carts of trash sitting on the walkway. Apparently the area is so unsafe they lock the lobby during the day. Mold in the bathrooms and broken toilet
Stayed 1 night in Jan 2024
Response from TJ on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TJ on Jan 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TJ on Jan 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Marquita

The stay was ok it was really noisy! All night long
Stayed 2 nights in Dec 2023
Response from TJ on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Sujeim

Traveled with family and small children
Good location
Stayed 3 nights in Dec 2023
Response from TJ on Dec 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Brandy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
So dirty sure i now have bed bugs think im gonna have to toss all my stuff have a non smoking room yet it smells like an ashtray as im writing this review a bug started crawling on my arm
Stayed 1 night in Dec 2023
Response from TJ on Jan 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Monica

Stayed 2 nights in Dec 2023
Response from TJ on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Nalini

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Need update and clearness in the room
Stayed 1 night in Dec 2023
Response from TJ on Dec 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jamari

Stayed 1 night in Dec 2023
Response from TJ on Jan 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

shawn

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from TJ on Dec 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

James

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient to the highway, but rooms needed to be painted and cleaned better
Stayed 1 night in Nov 2023
Response from TJ on Nov 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Daniel

Business traveler, Traveled with partner, Traveled with pets
This is the worst place do not go there. The bathroom has had an animals in there that scratched the door. My husband got up in the night to use the bath room and stepped on a piece of glass he bled and we got it out.I personally cleaned the bathroom never saw cleaning service. Had to ask for clean sheets after 3 days. NEVER AGAIN will we stay here oh and did I mention the breakfast non existent. We made a waffle raw in middle. Nightmare gross walked our dog the dumpster area was I’m sure a code violation filthy. There are signs re smoking our neighbor was out side smoking in front of his door but we could smell it yuk. Please do not send any one here. It truly is awful. Rude awful.
Stayed 4 nights in Nov 2023
Response from TJ on Nov 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Rhonda A

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from TJ on Nov 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Dot

Business traveler
Disliked: Cleanliness, property conditions & facilities
The walls, doors & bathtub looked as if they had not been cleaned in weeks! If that’s the best quality I can get at $110 per night! I’m going to stay home from now on.
Stayed 2 nights in Nov 2023
Response from TJ on Nov 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Karen

Disliked: Cleanliness
This hotel has obviously turned into a shelter. Guests should be made aware before booking. The stairways were dirty & filthy, kids running around everywhere from the entrance to lobby & all over. Room service came & added an extra washcloth & towel & didn't even make my bed. Very poor & distasteful service!!!
Stayed 3 nights in Nov 2023
Response from TJ on Nov 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Charles

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was misrepresented in its online photos. No housekeeping! Someone deficated outside room door and no one cleaned it up after bringing it up to staff. Overall it was horrible!
Stayed 3 nights in Nov 2023
Response from TJ on Nov 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

darlene

Stayed 4 nights in Nov 2023
Response from TJ on Nov 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from TJ on Nov 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

patrick

Business traveler
Disliked: Amenities, property conditions & facilities
The pace is dirty
Stayed 2 nights in Oct 2023
Response from TJ on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was horrible experience. Motel was too bad in cleaning. It smalls very bad all the time. I have never seen this junk in quality inn I paid almost $90 per day. Not worth it at all.
Stayed 2 nights in Oct 2023
Response from TJ on Oct 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Alice

Liked: Staff & service, property conditions & facilities
People talking in the night outside
Stayed 1 night in Oct 2023
Response from TJ on Oct 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly and dirty
Really disappointed with the condition of this property for the price i paid. It was supposed to be smoking free but reeked of various smoke scents especially in our room. There's a giant gap in the door frame for air to come in and people smoke outside in the parking lot and it just stays in the room. People seem to live in these rooms - there's extra people and trash that's over flowing. A simple repainting would probably help the rooms but the walls are scuffed and surfaces and bathtub chipped and scraped. Breakfast was either waffles or frosted flakes/ raisin bran - no other choices or even fruits.
Stayed 2 nights in Oct 2023
Response from TJ on Oct 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Anne

Business traveler
Quality-free Inn
This is an older hotel with outdoor entry - and bulletrpoof glass payment window upon entry into the locked lobby. Need I say more? Inexpensive rooms for the area and there is a reason why. Breakfast is cold cereal or waffles - no toast, yogurt, muffins or hard boiled eggs. If you need gluten free - eat somewhere else.
Stayed 3 nights in Oct 2023
Response from TJ on Oct 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homeless shelter—dirty and noisy, not a hotel.
Very noisy, vulgar and constant shouting from the long term residents around me (shelter rooms for homeless?) would not quiet down, even when politely asked to. The noise was continuous until 2:30 am and still occasionally occurring when I gave up on trying to sleep and just left at 430 in the morning. Management was slow to respond to the phone, and when finally able to be reached by phone at midnight said they had no other room to move me to that night and would not do anything to quiet down the people in the adjacent room. I gave up on the room, cancelled my next two night’s reservation and went elsewhere. Management has failed to refund my payment in advance for the last two nights and would not even offer any sort of compensation for their not being able to provide me with a safe, peaceful night’s rest, not even an apology. It looks as if they have also double charged me. So no refund has actually occurred. Not very clean, the fridge had two opened half empty old cans of cola inside and the floor was so grimy that my foot soles picked up a thick layer of sooty dirt just from walking from the shower to my bed, such that I needed to re-wash them!
Stayed 3 nights in Oct 2023
Response from TJ on Oct 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

JAMES

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away! Bad place!
The entire outside was unbelievably dirty with lots of trash around and entire walkways could benefit from power washing. Argument in room next to us which I thought I should have probably called police. Second night altercation in parking lot around 2:30 with what I thought were gunshots but no police came. Shower bar in room pulled from wall so shower curtain draped to middle of pole. Breakfast ran out of everything. Ever tried to eat a waffle with 2 knives. Hard to believe this is listed on your site. Definitely not staying there again. One good thing, person manning front on day of departure was extremely helpful.
Stayed 2 nights in Oct 2023
Response from TJ on Oct 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Anabel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hoping for a turn around!
Front desk lady was friendly. Free-breakfast was included, eventhough the filters indicated no free-breakfast. Location is great if you are visiting Stone Mountain, hotel has plenty parking spots. The maintenance of the place really needs intense attention. The hallway floor and stairs were super dirty. Room 221 has stained walls in both the bedroom & bathroom. The bedroom coffee maker was not functional.
Stayed 1 night in Oct 2023
Response from TJ on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Jim

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was quiet and lots of shade. Everything was clean except the floor. We would have liked more choices for breakfast. Waffles and cereal everyday is not enough choices.
Stayed 3 nights in Sep 2023
Response from TJ on Oct 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Donnetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Sep 2023
Response from TJ on Sep 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 2 nights in Sep 2023
Response from TJ on Sep 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Migdalia

Stayed 2 nights in Sep 2023
Response from TJ on Sep 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!