Premium bedding, desk, laptop workspace, blackout drapes

Reviews of Sonesta Select Atlanta Cumberland Galleria

3 out of 5
Sonesta Select Atlanta Cumberland Galleria
3000 Cumberland Blvd Se, Atlanta, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 784 out of 1515 reviews" "
Rating 8 - Good. 359 out of 1515 reviews" "
Rating 6 - Okay. 170 out of 1515 reviews" "
Rating 4 - Poor. 82 out of 1515 reviews" "
Rating 2 - Terrible. 120 out of 1515 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gabrielle A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Mar 2024

6/10 Okay

Donoreen, Kennesaw

Business traveler, Traveled with family
Disliked: Amenities
No microwave.
Stayed 2 nights in Mar 2024
Response from Sonesta Select on Mar 26, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Millicent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Good for a weekend stay. Close to Cumberland Mall and good restaurants.
Stayed 2 nights in Mar 2024
Response from Sonesta Select on Mar 26, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Evelin

Traveled with family and small children
Liked: Cleanliness
service so so, dirty pool, dirty rooms(no clean service) no microwave
Stayed 4 nights in Mar 2024
Response from Sonesta Select on Mar 26, 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 2 nights in Mar 2024
Response from Sonesta Select on Mar 26, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Shannon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was nice The hotel was clean. They kept putting me in a room with two double beds rather than two queen size beds, though
Stayed 2 nights in Mar 2024
Response from Sonesta Select on Mar 26, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! I'd stay again for sure!
Stayed 2 nights in Mar 2024
Response from B. Cardona on Mar 24, 2024
Thank you for staying with us and for sharing your experience. We look forward to seeing you again ...hopefully soon!

10/10 Excellent

Mehmet, Missouri City

Business traveler
Liked: Cleanliness, amenities
Meet my expectations
Stayed 1 night in Mar 2024
Response from Sonesta Select on Mar 20, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Jamarcus

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 3 nights in Mar 2024
Response from B. Cardona on Mar 19, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

10/10 Excellent

Anastasia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Sonesta Select on Mar 20, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Candace

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s 5 stars for children. I chose this property for the price and area concerning an impromptu stay. I was impress that the ratings were so high with a small price. But once i made it there i realized the rating was based on a different class of visitors. It was basic, walls paper thin, and full of young adults that were clubbing. Not what i expected but fine for a night. If one word could sum it up, I’d say ghetto.
Stayed 1 night in Mar 2024
Response from B. Cardona on Mar 18, 2024
Thank you for staying with us and for sharing your experience. We hope to see you again soon.

6/10 Okay

Amouria

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from B. Cardona on Mar 19, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

10/10 Excellent

kiarra, leland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. Breakfast options were limited and were not worth paying for, however there are many dining options close by. Other than that, stay was great.
Stayed 1 night in Mar 2024
Response from B. Cardona on Mar 17, 2024
Thank you for staying with us and for sharing your experience. Come see us again soon!

8/10 Good

Askew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from B. Cardona on Mar 16, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

6/10 Okay

Anais

Disliked: Cleanliness
Not happy since I was told I could not get the Continental breakfast I had paid for when I booked. I also did not get th pull out sofa bed I booked specifically. The towels had permanent stains and when I us d the toilets, there was splashback from yh design of the toilet. The hotel door would open all the way and I could not get it clos d unless I pressed my entire weight up against it and the coffee provided in the rooms is terrible. The staff at the Starbucks counter and one young lady manning th front desk where so very nice. That's what saves th trip. Also the gym room was missing many of their dumbbells so couldn't even get a good workout in. What a shame
Stayed 4 nights in Mar 2024
Response from Sonesta Select on Mar 16, 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again

8/10 Good

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and safe
Stayed 2 nights in Mar 2024
Response from B. Cardona on Mar 14, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon !

8/10 Good

Kendra Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom shower had red spots on wall and bath towel in room was ripped. But the property and staff were nice overall.
Stayed 3 nights in Mar 2024
Response from B. Cardona on Mar 13, 2024
Thank you for providing your feedback regarding your most recent stay. We truly appreciate your business and we look forward to welcoming you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from B. Cardona on Mar 13, 2024
Thank you for staying with us and for rating our hotel! Come see us again soon!

6/10 Okay

Fatimah

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
I never leave a review but I must say Tiffany was absolutely amazing. So she and the other young lady at the front desk were great so they get 5 stars. Now my overall stay wasn't comfortable but the staff tried to accommodate as best they could. The pet smell was just bad in my first room, got switched to another room same thing and my third room for my last night was better. When you travel for me the most important part is a good night sleep, which I didn't have. This trip was for me and my boys but they were ok overall and that's all the matters. The beds didn't make me feel comfortable, towels had hair in them, neighbors were loud. Although I have these complaints being in management myself I must say management was absolutely great, so I thank them for that.
Stayed 2 nights in Mar 2024
Response from B. Cardona on Mar 12, 2024
Thank you for your review of your recent stay with us and for complimenting our staff member Tiffany. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

10/10 Excellent

Valita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed all the amenities indoor pool meeting rooms and bedrooms were very spacious.
Stayed 2 nights in Mar 2024

8/10 Good

LaYvonne

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The visitor parking deck was flooding and it was hard for my frenchie dog to not get wet.
Stayed 3 nights in Feb 2024
Response from Sonesta Select on Mar 8, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Rhasheeda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Feb 2024
Response from Sonesta Select on Mar 8, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Tymeshia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Sonesta Select on Mar 8, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Daisha

Stayed 1 night in Mar 2024
Response from B. Cardona on Mar 7, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful front staff
Stayed 2 nights in Mar 2024
Response from B. Cardona on Mar 4, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon.

10/10 Excellent

tania

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from B. Cardona on Mar 4, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon.

8/10 Good

Elmer, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was pleasant with the exception of paying for Parking & Housekeeping expectations. It's important that you kinda due your own keeping up the room clean until your leaving day. Thankful, that im a neat and tidy individual.
Stayed 5 nights in Feb 2024
Response from B. Cardona on Mar 3, 2024
Thank you for staying with us and for sharing your experience. We look forward to welcoming you back soon.

10/10 Excellent

LuAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place!
Stayed 1 night in Mar 2024
Response from B. Cardona on Mar 2, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from B. Cardona on Mar 2, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

4/10 Poor

Ryan

Stayed 2 nights in Feb 2024
Response from B. Cardona on Mar 21, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon.

4/10 Poor

Sean

I can't recommend this hotel any longer. It's not bad, but for the past two times I've visited, my room on check in had the bed obviously used for a nap (sheets thrown back, remote on the bed, etc...) or was not prepped by staff or this time, the bed was unmade, sheets (used it appears) thrown on the couch in the room with the pillows. Both times management immediately moved my room when I brought them to the room, but this is completely unacceptable to walk into the room and discover this. Aside from this, it's not bad, but I can't just continue walking into this.
Stayed 2 nights in Feb 2024
Response from B. Cardona on Feb 28, 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

8/10 Good

Rhashaune

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for valentines get the suite for a better view
Stayed 1 night in Feb 2024
Response from B. Cardona on Feb 20, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Demarcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and much helpful.
Stayed 2 nights in Feb 2024
Response from B. Cardona on Feb 15, 2024
Thank you for staying with us and for sharing your experience. Come see us again soon.

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from B. Cardona on Feb 12, 2024
Thank you for staying with us and for rating our hotel! Come see us again soon.

6/10 Okay

Marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy guests next door, but that’s not the hotel’s fault. I received a random $40 fee during the overnight audit (front desk said that the charge would cancel out, but it didn’t and the charge has posted). Hotels normally have two side doors for entry/exit, but this hotel has only one entry and exit point. Also, microwaves are in the lobby, not the room. Secure parking garage is located across from the hotel.
Response from Sonesta Select on Feb 9, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Shalona

Liked: Staff & service, amenities, property conditions & facilities
I loved the hotel and the location was perfect
Stayed 3 nights in Jan 2024
Response from B. Cardona on Feb 6, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

10/10 Excellent

Jeremie, Conway

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and room was nice. The hotel is close to stores and restaurant. I would definitely stay again.
Stayed 1 night in Jan 2024
Response from B. Cardona on Feb 5, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t read the fine print to see that parking was an extra $12. There was a mall right across the street ( walkable) with lots of dining options including a food court. Unfortunately it was a Saturday night and the restaurants had very long waits.
Stayed 1 night in Feb 2024
Response from B. Cardona on Feb 5, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Taraleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Great ratings and friendly staff.
Stayed 1 night in Feb 2024
Response from Sonesta Select on Feb 9, 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 Excellent

Shardonnay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was cozy nice staff
Stayed 1 night in Jan 2024
Response from B. Cardona on Feb 1, 2024
Thank you for staying with us and for sharing your experience. Come see us again soon!

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from B. Cardona on Feb 2, 2024
Thank you so much for staying with us and for rating our hotel. Come see us again soon!

6/10 Okay

Hollie

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Overall a decent stay. The TV was very small and old.
Response from B. Cardona on Feb 1, 2024
Thank you for staying with us and for sharing your feedback. Come see us again soon!

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay and the staff was ver accommodating
Stayed 2 nights in Jan 2024
Response from B. Cardona on Feb 1, 2024
Thank you for staying with us and for sharing your feedback. Come see us again soon!

6/10 Okay

Karena

Stayed 1 night in Jan 2024
Response from Sonesta Select on Mar 20, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Tiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from B. Cardona on Feb 1, 2024
Thank you for staying with us and for rating our hotel. Come see us again soon!

4/10 Poor

April

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beautiful hotel yet tub wouldn’t drain during shower and room was degraded
Stayed 1 night in Jan 2024
Response from B. Cardona on Jan 27, 2024
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues will be passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Jerrod, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for customer service, price, and convenience.
Stayed 1 night in Jan 2024
Response from B. Cardona on Jan 26, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, safe and clean place to stay. A quick Uber ride to midtown Atlanta.
Stayed 1 night in Jan 2024
Response from Sonesta Select on Jan 24, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Shambera

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from B. Cardona on Jan 24, 2024
Thank you for staying with us and for rating our hotel. Come visit us again soon!

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Jan 2024
Response from B. Cardona on Jan 24, 2024
Thank you for the review. We look forward to seeing you again soon!