Ratings based on 300 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Chorus and quartet singing contest

Posted Oct 14, 2014
Pros: It was nice that the contest could be held inside the same facility.
Cons: The ice machine on the 11th floor wasn't working. The meal prices were a bit too high. The stage could be higher.
Location: There appeared to be plenty to do around the facility, but since everything was in-house we didn't do anything nearby.
Enjoyed the facility. The staff was friendly. It was very easy to access the hotel which is right off I-285.
4 out of 5
Recommended
for Everyone
by A verified traveler from GA

Posted Sep 30, 2014
Pros: I love the scenery in this hotel!
Cons: The water ran cold the whole stay!
Location: Everything was pretty close. The mall was right in front of the mall and downtown atlanta was just 20 mins away.
I had a good experience at this hotel. The staff was really friendly and the hotel was very clean. The rooms were very spacious!
Comment from Hotel Management
Oct 4, 2014 by General Manager, Hotel Management
Dear Deresha, We all thank you for taking the opportunity to complete a survey on your recent stay with us here at the Crowne Plaza Ravinia. It is wonderful to hear that you had a good experience with us, and found our staff friendly and the hotel very clean. Your comments and input are extremely important to us, and I will be certain to communicate to the entire team. Thanks again for your comments and patronage here at the Crowne Plaza Ravinia. Kind regards, Danny Hiatt General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay Experience

Posted Sep 2, 2014
Pros: Location, comfort of room, and convenience to major highways.
Cons: Staff friendliness.
Location: RIght across the street from Perimeter Mall and 5 minutes from Lennox Mall and Buckhead shopping.
Truthfully, this hotel is nice, but the staff was less than friendly. I suppose that my recent stays at other establishments may have made me a hotel snob, or the staff at this hotel was really that cold and unmotivated. I would still recommend this hotel to others because of its good location and overall niceness. The hotel's location was certainly its strongest asset, as the major arteries into Atlanta and Buckhead were incredibly easy to access upon pulling out of the hotel driveway. Definitely give this hotel due consideration if your purpose in the area is in the northern portion of the city or metro area.
Comment from Hotel Management
Sep 5, 2014 by General Manager, Hotel Management
Dear Jon, We all appreciate you taking the time to fill out a survey on your recent travels here at the Crowne Plaza Ravinia. Your comments are truly valuable to us, and please do accept my sincere apologies for the unmotivated staff and their lack of warm hospitality. Please know that I will address your feedback and comments with the entire team so we can utilize your comments to improve our service standards going forward. We do thank you for your recommendation, and again thank you for your candid comments on the staff. We hope that you will give us another opportunity to serve you very soon in the future. Kind regards, Danny Hiatt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Impressive

Posted Sep 1, 2014
Pros: I absolutely loved the room layout...very spacious!
Cons: The lobby area was a bit dark and dated...not really aligned with the room decor.
Location: Perfect location...shopping and food options were all in walking distance!
I enjoyed the time. The location was ideal and the staff was friendly and helpful.
Comment from Hotel Management
Sep 5, 2014 by General Manager, Hotel Management
Dear Valued Traveler, We want to thank you for taking the opportunity to fill out a review on your recent stay here at the Crowne Plaza Ravinia. We are so appreciative of your five star rating and are thrilled that you found the team friendly and very helpful. Please let us know when your travels bring you back to Atlanta so we may be your host again here at the Crowne Plaza Ravinia.. Warm regards. Danny Hiatt General Manager
1 out of 5
by A verified traveler

Not what was expected for that price

Posted Sep 1, 2014
The room had ants in the shower. The breakfast was disgusting. There was paint pilling off the ceiling in the shower. The open elevator looked as if the glass around it was not safely put in the wall. Overall paid to much to stay there and will never be back.
Comment from Hotel Management
Sep 7, 2014 by General Manager, Hotel Management
Dear Traveler, Thank you for taking the time to complete a survey regarding your recent stay at the Crowne Plaza Ravinia. One of the reasons for these reviews is so we can improve in areas where we are lacking. I assure you that i will address these issues with the proper department heads. Kind regards, Danny Hiatt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from North florida

Phone issues but great location

Posted Aug 16, 2014
Pros: location, and the atrium
Cons: The front desk should answer the phone without it ringing 20 times
Location: The mall, food, and shopping
The only negative issue consisted of the phone at the front desk, they rarely answered the phone at the front desk, but other than that the hotel was great, wonderful location!!!!!
Comment from Hotel Management
Aug 20, 2014 by General Manager, Hotel Management
Dear Ms. Sfrom North florida, Thank you so much for filling our a review on your recent stay here at the Crowne Plaza Ravinia. We appreciate your valuable feedback and were very happy to hear that the hotel was great. I do apologize for the phone issues at the front desk, and will address that with the team right away so we can correct that concern. Again, thanks for you comments and we look forward to when your travels bring you back to the Atlanta area and the Crowne Plaza at Ravinia. Warm regards, Danny Hiatt General Manager
Comment from Hotel Management
Aug 20, 2014 by General Manager, Hotel Management
Dear Ms. Sfrom North florida, Thank you so much for filling our a review on your recent stay here at the Crowne Plaza Ravinia. We appreciate your valuable feedback and were very happy to hear that the hotel was great. I do apologize for the phone issues at the front desk, and will address that with the team right away so we can correct that concern. Again, thanks for you comments and we look forward to when your travels bring you back to the Atlanta area and the Crowne Plaza at Ravinia. Warm regards, Danny Hiatt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach , Fl

Hotel Close To Shops

Posted Aug 8, 2014
Pros: Spacious Room. Large And Clean Lobby. And Late in Room Dining.
Location: Endless Shopping. Fine Dinning Restaurants. Easy Access TomThe Airport
My Late Check-Check Was Welcomed With A Large Clean Room. My Stay And Easy Access To The Interstate Highway Was Extremely Gratifiying.
Comment from Hotel Management
Aug 13, 2014 by General Manager, Hotel Management
Dear Griff, We greatly appreciate you taking the opportunity to fill out a review on your recent stay here at the Crowne Plaza Ravinia. We are very pleased that your stay was very enjoyable, and your room accommodations very clean. We all are appreciative of your business and we look forward to when your travels bring you back to the Crowne Plaza at Ravinia. Sincerely, Danny Hiatt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Battle Creek MI

Beautiful hotel

Posted Aug 4, 2014
Very nice, clean hotel. Missed a microwave in the room and parking spaces were so small only driver could exit the car after getting into the space. Overall I would be happy to stay here again.
Comment from Hotel Management
Aug 7, 2014 by General Manager, Hotel Management
Dear Shellie, Thank you so much for your very nice comments on your recent stay here at the Crowne Plaza Ravinia. We are so thrilled that you thought the property was beautiful and that the hotel was nice and very clean. We all appreciate your business and look forward to your next visit back with us. Warm regards, Danny Hiatt General Manager
4 out of 5
Recommended
by Lisa from Oklahoma

Great location and grounds

Posted Jul 22, 2014 on Hotels.com
Service was slow and rooms were average but great location and beautiful outdoor space.
Comment from Hotel Management
Oct 11, 2014 by General Manager, Hotel Management
Dear Lisa, We greatly appreciate you taking the time to fill out this survey on our hotel. Your feedback is very important to the entire team and we will take your comments to improve our quality standards going forward. We hope that when your travels bring you back to the Atlanta area that you will allow us to be your host very soon. Warm regards, Danny Hiatt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
It was a nice hotel. I would recommend it to others.
Comment from Hotel Management
Jul 24, 2014 by General Manager, Hotel Management
Dear valued traveler, Thank you for taking the opportunity to fill out a survey on your recent stay here at the Crowne Plaza Ravinia. We greatly appreciate your patronage and your four star rating and look forward to your return very soon. Sincerely, Danny Hiatt General Manager