My stay at this hotel was extremely disappointing. When I arrived, the hotel's system was down, which caused a delay in check-in and confusion at the reception. To my dismay, the room I had reserved was not available, and I was given a different room instead.The condition of the room was unacceptable. The window was completely missing, posing a safety hazard and allowing noise and insects to enter freely. Furthermore, there was only one towel in the bathroom, which was insufficient for my stay.The room also reeked of cigarette smoke, making it very unpleasant to stay in, especially as a non-smoker. Additionally, there were loud noises and people shouting during the night, making it impossible for us to get a good night's sleep.Overall, my experience at this hotel was extremely negative. I hope they can address these issues to provide a better experience for future guests