Terrace/patio

Reviews of Hilton Garden Inn Atlanta-Buckhead

3.5 out of 5
Hilton Garden Inn Atlanta-Buckhead
3342 Peachtree Road NE, Atlanta, GA

Reviews

7.8

Good

Rating 10 - Excellent. 452 out of 1017 reviews" "
Rating 8 - Good. 228 out of 1017 reviews" "
Rating 6 - Okay. 137 out of 1017 reviews" "
Rating 4 - Poor. 103 out of 1017 reviews" "
Rating 2 - Terrible. 97 out of 1017 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jessica, canton

Liked: Cleanliness, staff & service
The hotel definitely needs some updates to the beds and the mold in the bathroom. My water in the tub dripped constantly and there was mild around the bath tub. The bed was very clonky and made nouse every time i slept in it. The buffet tasted like it was 5 days old.
Stayed 3 nights in Mar 2024

8/10 Good

Ragavndra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head was broken. Low quality room
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 27, 2024
Thank you for your feedback and apologize we did not meet your expectations.

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area is beautiful & ease of getting to the shopping areas.
Stayed 1 night in Mar 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

8/10 Good

Joshua, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice hotel close to what we needed during our stay. Clean!
Stayed 3 nights in Mar 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

10/10 Excellent

Bolaji Gbenga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

8/10 Good

Amberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

2/10 Terrible

Brianna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying here and will not stay again. Everything in the bathroom was old and rusted and the drain was dirty and black. The covers had stains and stains on the carpet floor. I called to request housekeeping to clean the bathrooms and beds but they never came. I will not be staying here ever again and I do not recommend.
Stayed 3 nights in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

Yamilett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

8/10 Good

Lynn, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good. Do be aware that parking is valet only for $40 a night or self parking garage for basically the same cost.
Stayed 1 night in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

Macuil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient property. Be prepared to pay for parking! 40 a night for valet, or paid parking garage near the property. We had a pleasant stay and will return again.
Stayed 1 night in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

6/10 Okay

France

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking in the area and a bit pricey
Stayed 1 night in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

6/10 Okay

Hakeem

Disliked: Staff & service
It’s a nice hotel, really enjoyed the lobby, & what I disliked is the fact that they don’t mention that they charge you 40 dollars a night for valet parking. They put a 250 hold on your credit card & deduct the valet fees from that.
Stayed 3 nights in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

2/10 Terrible

Ronda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Love the valet guys they where awesome
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

2/10 Terrible

Diamond

Business traveler, Traveled with family
Disliked: Staff & service
I did not get my room clean not once .
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so welcoming and helpful
Stayed 1 night in Mar 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

4/10 Poor

Sharon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was quite in the hotel, what didn’t like was I drove 10 hours and had to pay for parking also my bill will $000 and the hotel rep added $275 to the bill without explaining it. Expedia didn’t have my reservation. After I booked and asked to pay on the property. It was horrible start! I wonder if Expedia check the places they endorse?
Stayed 3 nights in Feb 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

Yesenia

Stayed 3 nights in Feb 2024
Response from Kemiante P. on Mar 27, 2024
Thank you for your feedback and we look forward to hosting you again.

8/10 Good

Late

Liked: Cleanliness, staff & service, property conditions & facilities
Good in general. Suggest the hotel put water in the room!
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Krystal

Stayed 3 nights in Feb 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

4/10 Poor

Sophia

Stayed 4 nights in Feb 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

10/10 Excellent

Farrah Jenae

Traveled with family
Walking distance to a strip mall
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 5, 2024
Thank you for your feedback and we look forward to hosting you again.

10/10 Excellent

Quinten

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was 10/10
Stayed 2 nights in Mar 2024
Response from Kemiante P. on Mar 5, 2024
Thank you for your feedback and we look forward to hosting you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Had some technology problems and the tub valve leaked.
Stayed 3 nights in Feb 2024
Response from Kemiante P. on Mar 5, 2024
Thank you for your feedback and we look forward to hosting you again.

10/10 Excellent

Shereeda

Stayed 1 night in Mar 2024
Response from Kemiante P. on Mar 26, 2024
Thank you for your feedback and we look forward to hosting you again.

10/10 Excellent

Debralena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it and would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Kemiante P. on Mar 5, 2024
Thank you for your feedback and we look forward to hosting you again.

8/10 Good

Brianna

Stayed 3 nights in Feb 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kemiante P. on Feb 28, 2024
Thank you for your response

4/10 Poor

Shelbreonna

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
i saw a few bugs during my stay.
Stayed 2 nights in Feb 2024
Response from Kemiante P. on Feb 26, 2024
I apologize for your experience, and I will take the proper measures to ensure the room is cleaned and inspected. Thank you for your feedback.

8/10 Good

Lauren, Lafayette

Stayed 3 nights in Feb 2024
Response from Kemiante P. on Mar 20, 2024
Thank you for your feedback.

4/10 Poor

Timothy Borden

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Was the most expensive trip I’ve ever had due to the pile up of paying for parking. 20$ breakfast that was terrible, and the fact I never got my room cleaned in 4 nights there is insane.
Stayed 4 nights in Feb 2024
Response from Kemiante P. on Feb 23, 2024
I apologize for the inconvenience and I appreciate your feedback.

2/10 Terrible

Joshua

Expedia app booked the wrong date and I was unable to get a reschedule or refund. I never checked in for this booking
Stayed 1 night in Feb 2024
Response from Kemiante P. on Feb 23, 2024
I apologize for the inconvenience and I appreciate your feedback.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kemiante P. on Feb 22, 2024
Thank you for your feedback.

8/10 Good

Chirag

Business traveler
Liked: Staff & service, property conditions & facilities
Very close to shopping and high end area
Stayed 1 night in Feb 2024
Response from Kemiante P. on Feb 21, 2024
Thank you for your feedback.

10/10 Excellent

Ibrahim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good property with lots of restaurants around
Stayed 3 nights in Feb 2024
Response from Kemiante P. on Feb 22, 2024
Thank you for your feedback.

10/10 Excellent

Kameika

Liked: Cleanliness, staff & service, property conditions & facilities
This property was extremely safe for me and my dog. It was hands down the best experience that I’ve ever had
Stayed 3 nights in Dec 2023
Response from James Howard on Feb 10, 2024
I am thrilled to hear that you felt our property provided an extremely safe environment for both you and your furry friend. Ensuring the safety and comfort of our guests, including their pets, is a top priority for us, and your words affirm that we are meeting this goal.Creating memorable experiences for our guests is at the core of our commitment, and I am delighted to know that your stay was hands down the best experience you've ever had. Your satisfaction is the ultimate reward for our dedicated team members who work tirelessly to provide exceptional service.Thank you for choosing Hilton Garden Inn Atlanta Buckhead for your stay, and we genuinely appreciate your kind words. If your travels bring you back to the area, we look forward to the opportunity to welcome you and your dog once again.Warm regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James Howard on Feb 10, 2024
Your input is invaluable to us as we continuously strive to enhance our guests' experiences. I noticed that you rated your stay with us as a 4 out of 5, and I would love to learn more about any specific aspects that contributed to your overall experience.If you have a moment to provide additional details or specific feedback, it would assist us greatly in addressing any areas where we can improve. Our commitment is to ensure that every guest has a positive and memorable stay with us.Thank you once again for choosing Hilton Garden Inn Atlanta Buckhead, and we genuinely appreciate your perspective. We look forward to the opportunity to welcome you back and provide an even more exceptional experience in the future.If you have any further comments or would like to discuss your stay in more detail, please feel free to reach out.Warm regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kemiante P. on Feb 5, 2024
Thank you for your feedback!!

10/10 Excellent

shareese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this place to everyone. The location is great. The hotel is clean and the staff are very pleasant and helpful.
Stayed 1 night in Feb 2024
Response from Kemiante P. on Feb 5, 2024
Thank you for your feedback!!!

4/10 Poor

Jerald

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
40 dollar for valet parking is ridiculous. Only one person working on valet, same person having to take keys and park cars. People are waiting to have their cars parking or recieved and cars were all over the place, look like a mess. Definitely would not recommend this hotel in buckhead Atlanta. Advertist breakfast, but do not tell you it's $20.00 a head for breakfast buffet, ridiculous. I would suggest , DO NOT go through a third party booking, look on line at the rates and called the hotel yourself, cut out the middle man.
Stayed 1 night in Jan 2024
Response from James Howard on Jan 31, 2024
Thank you for taking the time to share your feedback about your recent stay with us. Your insights are invaluable as they help us enhance the guest experience.I would like to express our sincere apologies for any inconvenience you experienced with our valet parking service. We understand that efficient and organized parking is crucial for our guests, and it seems that we fell short of expectations during your visit. Your feedback about the breakfast pricing is also duly noted, and we apologize for any confusion or frustration it may have caused.Rest assured, we take your comments seriously, and we will address these issues internally to ensure a smoother and more transparent experience for our guests in the future. We appreciate your recommendation to book directly, and we encourage guests to reach out to us directly for the most accurate and up-to-date information.If there are any specific details or additional insights you would like to share, please feel free to do so. Your feedback is instrumental in our continuous efforts to improve.Once again, thank you for choosing Hilton Garden Inn Atlanta Buckhead. We appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless experience.Best regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

10/10 Excellent

Mbong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. On site staff were really helpful and the location worked just perfect for me. I was able to walk conveniently to the shopping center nearby. I’ll love to stay here again.
Response from James Howard on Jan 27, 2024
Thank you for taking the time to share your positive experience during your recent stay at Hilton Garden Inn Atlanta Buckhead. We appreciate your valuable feedback and are delighted to hear that you had a great stay.Our team is committed to providing excellent service, and we're thrilled that you found our on-site staff to be helpful. It's wonderful to know that the location worked perfectly for your needs, allowing convenient access to the nearby shopping center.Your feedback motivates us to continue delivering exceptional experiences for our guests, and we look forward to the opportunity of welcoming you back for another enjoyable stay. If you ever have specific preferences or requests for your next visit, please feel free to let us know, and we'll do our best to accommodate.Thank you once again for choosing Hilton Garden Inn Atlanta Buckhead. We appreciate your loyalty, and we can't wait to host you again in the future.Best Regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable room, helpful staff, onsite food and drink; we will easily stay here again when in the Buckhead area. My only knock is the room lighting, or lack thereof; needs a more central light or a more adjustable/directional desk lamp.
Stayed 1 night in Jan 2024
Response from James Howard on Jan 24, 2024
Thank you for choosing Hilton Garden Inn Atlanta Buckhead for your recent stay. We greatly appreciate your positive feedback about our location, comfortable rooms, and the helpfulness of our staff. It's wonderful to hear that you found our onsite food and drink offerings to your satisfaction.We value the input of our guests, and your constructive feedback regarding the room lighting is particularly insightful. We understand the importance of a well-lit and comfortable environment, and we apologize for any inconvenience caused. Your suggestion for a more central light or an adjustable/directional desk lamp is duly noted, and we will certainly explore options to enhance the lighting in our rooms.Your satisfaction is our top priority, and we are committed to making improvements based on valuable insights like yours. We look forward to hosting you again in the future and providing an even more enjoyable experience.If you have any further comments or suggestions, please don't hesitate to reach out. Thank you for being our valued guest.Best Regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

10/10 Excellent

Lakeisha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from James Howard on Jan 23, 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had a positive experience during your stay at Hilton Garden Inn Atlanta Buckhead. Your feedback is important to us, and we appreciate your support.If you have any specific comments or suggestions you'd like to share to help us maintain this level of service, feel free to reach out. We look forward to welcoming you back for another excellent stay in the future.Best regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024
Response from James Howard on Jan 23, 2024
We appreciate your fantastic 5-star rating! It's great to hear that you had an enjoyable experience at Hilton Garden Inn Atlanta Buckhead. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.If you have any additional comments or suggestions, feel free to share them. Your feedback is valuable to us as we strive to provide outstanding service to our guests.Best regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

8/10 Good

Matthew, Blacklick

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Everyone was super friendly especially the valet people. Hotel seemed very clean but room was in need of updating. Only real complaint was pet relief area had very little grass and was muddy.
Stayed 2 nights in Jan 2024
Response from James Howard on Jan 20, 2024
Thank you for taking the time to share your feedback. We are pleased to hear that you found our team, especially the valet staff, to be friendly and that you appreciated the overall cleanliness of our hotel.We appreciate your constructive feedback regarding the room needing updating and the pet relief area. Your comments are valuable to us as we strive to enhance our guests' experience. Rest assured that we will take your input into consideration for future improvements.We hope to have the opportunity to welcome you back to Hilton Garden Inn Atlanta Buckhead in the future. If there's anything specific you would like to share or discuss further, please feel free to contact us.Thank you for choosing to stay with us. We look forward to hosting you again and providing an even better experience.Best regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

10/10 Excellent

Erin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from James Howard on Jan 19, 2024
Thank you for awarding us a perfect rating! We are delighted to learn that your experience at Hilton Garden Inn Atlanta Buckhead was exceptional and that we met or exceeded your expectations.Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any additional comments or suggestions, please feel free to share them with us.We value your patronage and hope to have the pleasure of hosting you again in the future. If you have any further needs or inquiries, don't hesitate to reach out.Thank you for choosing Hilton Garden Inn Atlanta Buckhead. We look forward to welcoming you back for another outstanding stay!Best regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

2/10 Terrible

Albert

Liked: Amenities
Disliked: Cleanliness, staff & service
The attendance that checked me didnt give me very clear information about the hotel and the additional charges that l was charged. He told me about Valet parking but didnt informed me that l would be charged each night that l stayed at the hotel. Also the phone that was in the room didnt work, had to go downstairs to ask for a iron and ironing board because there was not one in the room.
Stayed 2 nights in Jan 2024
Response from James Howard on Jan 16, 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Garden Inn Atlanta Buckhead. We appreciate your candid review, and we sincerely apologize for any inconvenience you experienced during your visit.It is disheartening to learn that the information provided during check-in was not as clear as it should have been, and we apologize for any confusion regarding valet parking charges. Additionally, we regret the issues you encountered with the in-room phone and the lack of an iron and ironing board. This is certainly not the level of service we aim to provide, and we appreciate you bringing these matters to our attention.Your feedback is important to us, and we will use it as an opportunity to improve our communication and ensure that such issues are addressed promptly. Please be assured that we take your comments seriously, and we will work to prevent similar situations in the future.If your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with the exceptional service you deserve.Thank you for choosing Hilton Garden Inn.Best regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

6/10 Okay

Flassoum

Liked: Staff & service
Everything about this property is good except that there was no hot water available in my bathroom regardless of the cold weather. Please have the housekeepers check the water inside the bathroom before assigning the rooms to guests.
Stayed 2 nights in Jan 2024
Response from James Howard on Jan 16, 2024
Thank you for taking the time to share your feedback about your recent stay at the Hilton Garden Inn Atlanta Buckhead. We appreciate your positive comments about the property and are pleased to hear that, overall, your experience was good.However, we sincerely apologize for the inconvenience you encountered with the lack of hot water in your bathroom. This is certainly not the level of service we aim to provide, and we appreciate you bringing this matter to our attention. Rest assured, we will address this issue with our housekeeping team to ensure that proper checks are in place to prevent such occurrences in the future.We value your feedback as it helps us identify areas for improvement. If your travels bring you back to the area, we hope you will consider staying with us again, giving us an opportunity to provide you with the exceptional service you deserve.Thank you for choosing Hilton Garden Inn.Best regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from James Howard on Jan 16, 2024
Thank you for choosing the Hilton Garden Inn Atlanta Buckhead and for taking the time to share your feedback. We appreciate your 4 out of 5 rating and are glad to hear that you had a positive experience during your stay.Your satisfaction is important to us, and we would love to learn more about your stay to identify areas where we can improve. If there are specific aspects you enjoyed or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back in the future. If you have any further comments or requests, feel free to reach out. Thank you for choosing our hotel.Best regards,James HowardFront Desk SupervisorHilton Garden Inn Atlanta Buckhead