Exterior

Reviews of DoubleTree by Hilton Hotel Atlanta North Druid Hills-Emory Area

4 out of 5

Reviews

6.6
Rating 10 - Excellent. 302 out of 1001 reviews" "
Rating 8 - Good. 197 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 143 out of 1001 reviews" "
Rating 2 - Terrible. 194 out of 1001 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Lorna

Stayed 5 nights in Apr 2024

8/10 Good

Senthilvel, Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, but the room was small. Got only queen bed instead of king size.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 22, 2024
Dear Senthilvel, We're glad to hear that you found our place to be good overall, but we apologize for any disappointment regarding the room size and bed type. Guest comfort is important to us, and we regret if the accommodations did not fully meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to improve our offerings. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future!

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 19, 2024
Dear Joseph, Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory. Sincerely,

4/10 Poor

Kerri

Traveled with family
Liked: Staff & service
Disliked: Amenities
First of all, when I booked on Expedia, my reservation was with the Hampton Inn on North Druid Hills in Atlanta, GA. Expedia called me to let me know that this hotel was closing permanently and they would rebook me at the DoubleTree nearby. When I called the DoubleTree to confirm that a reservation was made, it was not. I had to call Expedia again and then a reservation was made on 4/3 and I had to pay in full at that time. It was lucky of me to call to confirm or I may not have had a reservation when I went to check in. Upon arrival at the DoubleTree by Hilton Hotel Atlanta North Druid Hills, there were several power outages that prevented us from checking in. The staff was helpful and escorted us to a room with manual check in. However, we had to use the elevator and was fearful that would fail with another power outage. Now, the staff had to deliver keys later when they could access the key reader. The power outages continued at least 5x before 10:30 pm. It went out twice when I was in the shower. My husband could not access work on his computer either. As we tried to sleep, we heard constant road noise from I-85. Room 707 was also located near the elevator and there was repeated sounds of a door opening and closing all night long which may have been the elevator??? In the morning, when we opened the drapes, we discovered that the window was not closed all the way and was stuck. It could not be moved. This explains the road noise and the cold we felt in the room as it was
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Kerri,We sincerely apologize for the inconvenience and disruption caused by the issues during your stay at our hotel. We understand how frustrating it must have been to deal with the initial booking complications and the subsequent power outages. Our team strives to ensure a smooth and comfortable experience for all guests, and it is clear we fell short in this instance.Additionally, the issues with noise and the window in your room certainly compounded your discomfort. We are addressing these maintenance issues urgently to prevent similar situations for future guests. We appreciate you bringing these concerns to our attention and we hope to have the opportunity to restore your confidence in our hotel during your next visit to the area.Sincerely,

2/10 Terrible

Khadija

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
First room we went to stank & Ac didn’t work, wasn’t clean, stans on the bed , dust all over tv stands meaning never wiped ! they moved us to new room. Second Room A/-C didn’t work still I couldn’t breathe the whole night my nose started bleeding lol this was the worst experience ever.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 15, 2024
Dear Khadija,We sincerely apologize for the difficulties you encountered during your stay, particularly with the room conditions and the air conditioning issues. It is clear that we failed to meet the high standards we strive to uphold, and for that, we are truly sorry. It is unacceptable for guests to be moved to a room that does not fully rectify the issues of the first, and the impact this had on your comfort and well-being is concerning.Please rest assured that we take your feedback seriously and will be conducting a thorough review of our room inspection and maintenance procedures to ensure that all areas are up to standard and fully functional. We are committed to improving our services to prevent similar situations from occurring in the future. Thank you for bringing these issues to our attention, and again, we apologize for the discomfort and inconvenience you experienced.Sincerely,

2/10 Terrible

Angel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty as well as there was nowhere to park I had to park all the way in the back of the building which I am a woman and that was so Unsafe. As well as the bathtub kept clogging up I had no towels when I came when they did give me towels they gave me for little bitty towels because they didn’t have big towels the hot water was cold the heat wasn’t working it was just a terrible terrible experience for two days the women worked there was at the counter don’t go back there especially if they’re gonna be rude like that in the place was a mess
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 15, 2024
Dear Angel,We are truly sorry to hear about the multiple issues you experienced during your stay with us. It is our goal to ensure that every guest feels comfortable and safe, and it is clear we fell short in your case. The parking situation, particularly for safety concerns, cleanliness, plumbing issues, and lack of adequate amenities like towels and hot water are all critical points that we are taking very seriously.Please be assured that your feedback has been forwarded to the respective teams to ensure these issues are addressed promptly and effectively. Additionally, the behavior you described at the front desk is not reflective of our standards, and we will be looking into this matter with the utmost urgency. We value your feedback as it helps us improve, and we are committed to making the necessary improvements to prevent such experiences from recurring. Thank you for bringing these issues to our attention.Sincerely,

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Unfortunately, power kept going out causing TV services to chime out and ac/heat to go out.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 15, 2024
Dear Pamela, We sincerely apologize for the inconvenience caused by the intermittent power outages during your stay. We understand how frustrating it can be to experience disruptions in amenities such as TV and air conditioning. Please know that we are working diligently with our service providers to address and rectify these issues to prevent future occurrences.Your comfort and satisfaction are very important to us, and we appreciate your understanding as we strive to ensure all facilities function properly. We hope you will consider staying with us again, giving us a chance to provide you with a seamless and enjoyable experience. Thank you for bringing this matter to our attention.Sincerely,

8/10 Good

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean and in an area very close to the highway (very convenient). There was abundant nearby shopping and dining (driving not walking). Staff were very considerate and responsive to requests. I will stay here again. The only constructive feedback is the staffing was a little low so there wasn't always someone at the desk.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 11, 2024
Dear Camille,Thank you for sharing your positive experience regarding your recent stay. We're delighted to hear that our location and the cleanliness of our facility added value to your visit, and that our staff was considerate and responsive to your needs. We appreciate your feedback on the staffing levels at the front desk and are currently evaluating our staffing strategies to ensure that there is always someone available to assist our guests promptly. Your willingness to return is the highest compliment we can receive, and we look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Shelia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Sheila, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Cantrice

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is dirty and dangerous. The staff is incompetent and rude. The elevators are a death trap. The staff is aware of the issues and still allow their guest to use unsafe elevators.
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Cantrice, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property for the price paid
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Mahmoud, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Jaleesa, Freeport Bahamas

Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 7, 2024
Hello Jaleesa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Maliha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is amazing.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Maliha, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Toni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, peaceful stay!
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Toni, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Hannah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A little run down and dirty. But it was great for our mini vacation
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Hannah, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Sharayah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Sharayah, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

8/10 Good

Adriana

Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on Apr 22, 2024
Dear Adriana,We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.

8/10 Good

HOON

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 2, 2024
Hello Hoon, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The keyless entry was very awesome! Loves it instead of use a card at the front desk
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Matthew, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Lisa, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Dr. Thaddeus

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The window treatments were in ill repair, there were white stains on the couch and the bed was poorly made up
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Dr. Thaddeus, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Samuel

Liked: Staff & service
No hot water in shower. Shower stopper broken. Toilet clogged (maintance fixed after being notified twice. Sink slow to drain.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Samuel, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful. I stayed here for my birthday and I really enjoyed my stay and i would definitely stay here again , Thankyou.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Tatiana, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

CHRISTY

Traveled with family
Disliked: Property conditions & facilities
I am grateful for the staff that responded immediately but I was concerned that I had to call someone to fix the toilet. My mother had to use the bathroom in the lobby out of fear of the toilet over flowing.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Christy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Portia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very nice & clean facility. Staff was very nice and helpful. Cons: Our room was in the back. Noicy from the highway traffic, will choose a room in the front the next time. Doubletree is known for it's cookies. We checked out at 10:00am. No cookies available to go, sad about that.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Portia, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Antonio

Business traveler
The air conditioning didn’t work. The staff fixed it, but it was an issue. Please for god sake, disable the motion detection on your thermostats!! It makes sleeping difficult when the air conditioning turns off while you are sleeping!!!
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Antonio, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Ahad

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Ahad, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Janae

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was still booking people knowing they did NOT have a working heating system. The front desk people are rude as hell like we were supposed to know the heater was out. Not a short outage, they did not mention it would be out for weeks! This booking was during the beginning of winter season and I had to ask them for other options because I could not stay there with no heat. Mind you they were using space heaters in the lobby to keep warm themselves. They then said that had a sister location that was up the road. Short story is they charged me for my stay twice and would not give me my money back after calling both hotels and leaving numerous messages. I had to dispute it with my bank to get my money back almost 3 months later.
Stayed 17 nights in Oct 2023
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Janae, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Hunter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Atlanta for central location.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Hunter, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Joseph

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a mess. The first night I arrived. I had a salad from the bar which ended up including brown lettuce that could have been moldy. The waiter admitted it. It was old, so I got a refund and DoorDash dinner that night. There was no trashcan in the hotel room. The towels had yellow stains on them. The final night we were forced out of our room and forced to change rooms because they had promised the entire floor to another party. I had to pack up all of my stuff and move to another hotel room upstairs. Later, I found out that this was because there was a swinger party downstairs and they wanted to have the whole floor booked out. they promised to give me my final night free, but ended up overcharging in the end. Now I’m working with my bank to get a refund. This entire trip was a mess in this hotel. I would not ever recommend this place to anyone. They consistently ran out of food and did not have good customer care whenever I need things to be fixed.
Stayed 4 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Joseph, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Jeremy

Liked: Cleanliness
Unfriendly staff
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Jeremy, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Susan and Troy

Very accessible but toilet wont flushed well maintenence came but at 4an it did the same thing they should have given us another room .
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Susan and Troy, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, amenities
Dated and needs upkeep
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Rajan, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Ashok

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay at Double Tree was quite pleasant. Initially, we had an issue with the cooling thermostat at the room and the staff were quick to address the issue and give us an alternate room That said, the location of the hotel is great and has ample parking. The one major feedback for improvement would be the quality of pillows. They were extremely soft and the head would sink in completely and would make for uncomfortable night's sleep. If guests could be given a choice of firmness of pillows it would be great Other than that, nothing much to add and this location and hotel should be in consideration set for those looking to visit the usual attractions in Atlanta
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Ashok, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

STEPHEN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility! Convenient to Downtown and more affordable!
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Stephen, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Ashley, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Tim, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Katherine

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Katherine, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Kristen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I enjoy staying here but they were out of cookies so that sucked and they didn’t do room service the night I stayed.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Kristen, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

4/10 Poor

april

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs to be renovated . The walls were dirty in my first room and the 2nd room wasn’t much better. There was someone else’s hair on the shower walls and in the corner
Stayed 2 nights in Mar 2024
Response from VB on Apr 22, 2024
I'm very sorry that our accommodations and amenities were not to your liking; I regret that we disappointed you overall. We appreciate your sincere feedback and do take it into consideration as we continually monitor our guest offerings. Thank you for staying with us and for your time in reviewing our hotel.

10/10 Excellent

Izhar, LAUREL

Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Izhar, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Belinda

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Belinda, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Matthew, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevators are dirty and the floor was disgusting. I was very shocked to see the condition of the property. The first room I walked in smelled like smoke so I turned around immediately and asked for a different room. When I walked in that room, the main light switch didn't work. Thank goodness I was only here for a night because the property has no hot water starting tomorrow. UGH!
Stayed 1 night in Feb 2024
Response from VB on Apr 22, 2024
I'm very sorry that our accommodations and amenities were not to your liking; I regret that we disappointed you overall. We appreciate your sincere feedback and do take it into consideration as we continually monitor our guest offerings. Thank you for staying with us and for your time in reviewing our hotel.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from vb on Apr 18, 2024
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

4/10 Poor

Robert

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from vb on Apr 22, 2024
I'm very sorry that our accommodations and amenities were not to your liking; I regret that we disappointed you overall. We appreciate your sincere feedback and do take it into consideration as we continually monitor our guest offerings. Thank you for staying with us and for your time in reviewing our hotel.

2/10 Terrible

Damion

Response from vb on Apr 22, 2024
I'm very sorry that our accommodations and amenities were not to your liking; I regret that we disappointed you overall. We appreciate your sincere feedback and do take it into consideration as we continually monitor our guest offerings. Thank you for staying with us and for your time in reviewing our hotel.

2/10 Terrible

Brittany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am going to start with the pros...Jacqueline and Linda at the front were hands down amazing, friendly, and accommodating. Cons: the construction noise beginning at 2am will make you want to absolutely lose your mind. The swingers convention on floors 2 & 3 did not help with the noise or parking on the third night of our stay. The air in the room was broken and attemped to be fixed, but remained extra warm in the room. I have stayed at many Doubletree hotels in the past, but this was, by far, the worst experience I have had. My 11 year old daughter and I checked out early and stayed at a different hotel for our last night (where we actually got some sleep). Again, major props to Linda and Jacqueline. They were simply incredible.
Stayed 4 nights in Feb 2024

8/10 Good

Mary Kay

Liked: Staff & service, amenities
It was great to have room service!
Stayed 1 night in Feb 2024

6/10 Okay

Andrenique

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Overall place wasn’t bad. Could’ve been better. The bathroom needs renovation. I stayed for 3 days housekeeper never showed up. Went down to front desk to ask for some housekeeping service on our way out to go about our day. Never came. Horrible service.
Stayed 3 nights in Feb 2024

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was terrible. Under renovation. Room dirty. Staff uncaring. No ice available. Room not cleaned with fresh linens until I asked and then told service was only available every other day!!! I should receive a refund!!!!! Scared to sit on loveseat in room due to stains! Bug on lamp! I could go on and on.
Stayed 3 nights in Feb 2024