Ratings based on 796 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Disappointed

Posted Nov 25, 2014
The plumbing was horrible. The toilet wouldn't flush
Comment from Hotel Management
Nov 28, 2014 by Hotel Manager, Hotel Management
Thank you for staying with us. I would like to offer my sincere apologies to you regarding the issues you faced during your stay. These kind of issues generally never occur, nevertheless I have already spoken to the maintenance department to investigate and rectify the problem so that no other guest faces this kind of issue ever. Thank you for your candid feedback once again.We hope you will reconsider and stay with us again so that you can experience our services and facilities the way every guest is supposed to. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Curacao, Willemstad

Great location!

Posted Nov 2, 2014
An great hotel, and the location is great its near everything you may need. The hotel itself is great, staff is great very caring i had no problem with my stay
Comment from Hotel Management
Nov 4, 2014 by Hotel Manager, Hotel Management
Hello Ryan, Thank you for taking the time to write a review about your exceptional stay at the Doubletree Hotel Atlanta/North Druid Hills. It is always great to read comments like yours recognizing the staff for providing great service. They work hard to deliver consistent, wonderful service and there is nothing more encouraging than to know our guests are noticing their efforts. We are in a great location that is conveniently located by the expressway, giving easy access to where ever your travels might take you.Thanks again, I look forward to welcoming you back to our hotel, should your travels bring you back to the Atlanta area. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 23, 2014
I had a good experience overall. the hotel staff was very nice and helpful.
Comment from Hotel Management
Oct 24, 2014 by Hotel Manager, Hotel Management
Good Day Guest, Thank you for staying with us at the Doubletree Hotel Atlanta while in North Druid Hills area. I appreciate you recognizing and commending the staff for providing you with excellent customer service. We work hard to make sure we take care of all our guest's needs daily and comments like yours assures me that we are on the right track. We hope that you will come back and stay with us once again when in the area. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 14, 2014
Room was exactly what I booked. Very clean. Hotel staff was very kind and friendly. Would definitely recommend it.
Comment from Hotel Management
Oct 15, 2014 by Hotel Manager, Hotel Management
Dear Guest, Thank you for sharing your wonderful experience with us online and recognizing our staff for providing you with excellent service. I will share your comments with them to discern that they are on the right track. Thank you again, we would love to have the opportunity to welcome you back soon to the Doubletree Hotel Atlanta/North Druid Hills. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
3 out of 5
by A verified travelerfrom Cleveland OH

Wonderful staff and convenient to freeway

Posted Oct 13, 2014
Pros: Staff was great. Room was clean and nice enough. Price was reasonable.
Cons: Maintenance.
Location: A bit out of the center of things but close enough to mid-town and easy to get to.
Frankly, there were a lot of signs of age. The control on the water in the tub was stuck and, in general things were getting a little shabby. Not terrible, just not up to snuff.
Comment from Hotel Management
Oct 17, 2014 by Hotel Manager, Hotel Management
Good Day Chuck, I would like to thank you for having choosen the Doubletree Hotel Atlanta/North Druid Hills for your recent stay, and also for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. I have communicated your observations with my management team and they will take the corrective action to assure this does not happen in the future. We hope you give us another chance to welcome you back during your next visit. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tuscaloosa, AL

Super nice staff, everything looked as pictured!

Posted Oct 12, 2014
They give you a free cookie when you check in, definitely my favorite part!
Comment from Hotel Management
Oct 13, 2014 by Hotel Manager, Hotel Management
Dear guest, Thank you for staying with us, posting a wonderful review and rating us so high. We appreciate your positive comments about how much you enjoyed your stay with us. I will share your feedback with my team and they will be happy to hear their efforts are not going unnoticed. Thank you again, we look forward to seeing you again soon! Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Wonderful

Posted Sep 27, 2014
From the second we walked in the door we were greeted with smiles , the staff was so amazingly friendly and helpful , the room was so nice and the bed was very confy I didn't want to get out .marta was down the road and easy to get to What an amazing place for the price
Comment from Hotel Management
Sep 29, 2014 by Hotel Manager, Hotel Management
Hello Misty, I am so pleased you enjoyed your recent stay with us at the Doubletree Hotel Atlanta/North Druid Hills. Your comments were such a pleasure to read that I have shared your wonderful words with my team, which they were encouraged by. I hope that we have an opportunity to welcome you back to the Double when you are in the North Druid Hills area in the near future. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
3 out of 5
Recommended
by Melissafrom Albany ga

Posted Sep 24, 2014 on Hotels.com
Very disappointed in location rep informed me it was 3 miles from Piedmont park which was actually more like 8 miles. That was my whole purpose of booking the room there.
Comment from Hotel Management
Nov 29, 2014 by Hotel Manager, Hotel Management
Hello Melissa, Thank you for choosing our hotel for your recent stay and appreciate you taking the time to give us your feedback. I am sorry to hear that you were not too happy with the location of our hotel and do hope it did not overshadow your otherwise pleasant stay. I hope you will return and stay with us again the next time you are in the Atlanta area. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
4 out of 5
Recommended
by Kevin

Near Interstate

Posted Sep 23, 2014 on Hotels.com
Very good although was surprised that there was no complementary breakfast.
Comment from Hotel Management
Nov 29, 2014 by Hotel Manager, Hotel Management
Thank you for your review about your recent stay at Doubletree Hotel Atlanta/North Druid Hills. I am very pleased to read that our location as well as our services were to your satisfaction. We hope to have the pleasure of welcoming you back soon. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills
5 out of 5
Recommended
for Getaway With Friends
by Corrifrom Charlotte

Music Midtown

Posted Sep 22, 2014 on Hotels.com
The hotel was awesome; it was clean, comfortable and well-maintained, but the concierge was extremely rude. She was complaining about other guests upon our arrival/checkin. She gave us the marta map (and also provided misinformation as to which stops to take) and hardly give us the time of day. I had asked about the shuttle and she basically made it seem like you didn't have one. When we came down from our room, we asked her again how to get TO the marta, referencing the option of the shuttle again. She gave us walking directions and did not offer the shuttle. We walked 3 miles to the Marta and the shuttle passed us on the way. I called the hotel and said, "I thought you said you didn't have a shuttle, but it just passed us. Where does the shuttle go?" and she responded that it goes to the airport, the marta and somewhere else. I find it completely stupid and selfish that she didn't recommend or offer the shuttle to us when we were asking for walking directions to the marta due to high traffic and the high cost of a cab. I get that customer service is tiresome and it's easy to get bored answering the same questions over and over, but it IS your job.
Comment from Hotel Management
Nov 29, 2014 by Hotel Manager, Hotel Management
Good Day Corri, Thank you for your feedback regarding your recent stay here at the Doubletree Hotel Atlanta/North Druid Hills. Please accept my apology regarding the Concierge who soured your otherwise great experience here. I have already spoken with her and explained how every guest who walks through our doors must be welcomed with open arms. She was truly apologetic for her mistake and assured me that it will not happen again. Thanks again for your sincere feedback and we hope you will give us another chance in the near future. Thank you, Thaddeus Hobson General Manager Doubletree Hotel Atlanta/North Druid Hills