Ratings based on 875 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Florida

Disappointing for a Hilton property

Posted Jul 21, 2015
This hotel is conveniently located just off I-85, with plenty of restaurants nearby. The building is obviously an older one that they've tried to update. I have to say, for a Hilton property, we were quite disappointed. The A/C in our room really struggled to cool. There was a poorly patched hole in the bathroom door (looked like someone's fist had gone through at some point in time). The closet doors were not the same size and poorly hung, so they didn't even meet up in the middle. The paint was peeling off one of the mirrors. The outlet and switch plate in the bathroom was so dirty I hesitated to even plug in my hair dryer! And to clear up any confusion, breakfast is definitely not free! It's about $13/person. Try the Dunkin Donuts or Einstein Bagels just down the road instead.
Comment from Hotel Management
Jul 23, 2015 by General Manager, Hotel Management
Thank you for your review. Although, I am pleased to hear that our location was convenient and suitable for your visit, I was sorry to note your dissatisfaction with regards to your room. We appreciate your observations and would like to inform that we are in the process of finalizing our renovation plans. Additionally, our Engineering staff will be alerted to service the HVAC unit of your room so that it does not happen to another guest in the future. We hope to welcome you back soon to our revamped, remodeled up to date hotel. Kind regards. Linda -GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Nice Weekend Getaway

Posted Jul 20, 2015
Pros: The closeness it was to downtown Atlanta - the free wi-fi - free self parking.
Cons: There was a small leak in the ceiling.
Location: Lenox Mall is literally one exit up! MLK Center, CNN, Coca Cola & the Aquarium were all a reasonable distance away.
I enjoyed my hotel stay - the staff was very friendly and helpful!
Comment from Hotel Management
Jul 22, 2015 by General Manager, Hotel Management
I want to take the time to thank you for your wonderful feedback. I was delighted to see that you enjoyed your time at our property. Your recognition of our staff is much appreciated and I am glad to see they left a wonderful impression. It was a pleasure to have you as our guest and we hope to see you again soon. Juan A Webster General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

In town for market

Posted Jul 15, 2015
Pros: Great location - close to so much and especially market downtown. Every staff person from engineer to front desk, housekeeping etc.were very friendly.
Cons: The trashcans have two compartments - one for trash and one for recycling. Impossible because of small opening in each.
Location: Close to Lenox and downtown
It seems lately a lot of my Expedia bookings result in being given a handicap accessible room - which is far from satisfactory. The hotel was lovely to switch me out on the second day to another room.
Comment from Hotel Management
Jul 17, 2015 by General Manager, Hotel Management
Thank you for staying with us at the Doubletree Hotel Atlanta while in North Druid Hills area. We are happy that we could assist you in moving you to the room of your choice while you were here and your recognition means a lot to us. Once again, I appreciate your comments about our property and hope you enjoyed the rest of your stay. It is my hope that you will choose us again on your future trips to the area. Sincerely, Linda -GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location and Friendly Staff

Posted Jul 10, 2015
Cons: They need more outlets in the rooms so you can charge electronic devices.
Good hotel when visiting Emory. Pleasant staff and nice breakfast buffet.
Comment from Hotel Management
Jul 11, 2015 by General Manager, Hotel Management
Thank you for sharing your wonderful experience with us online. I am glad to know that our location was perfect for your stay. We appreciate you recognizing our staff for providing you with excellent service. I will share your comments with them to discern that they are on the right track. We hope to welcome you back soon to the Doubletree Hotel Atlanta/North Druid Hills. Cordially, Linda-GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2015
It was nice staff was great had a nice vacation with my kids I will be back
Comment from Hotel Management
Jun 30, 2015 by General Manager, Hotel Management
Thank you for choosing the Doubletree Hotel Atlanta/North Druid Hills for spending your vacation. I am happy that they took good care of you and your kids and their service added to your overall satisfaction. We strive to make every guests stay as exceptional as yours. We are happy that you you plan to return in the future. Cordially, Linda -GM
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel

Posted Jun 22, 2015
Pros: Easy on and off access to the highway (Rt 85). Friendly staff. Clean room. There is a bar.
Location: The hotel is right next to a major highway. This makes getting around very easy, but you hear the traffic all night.
I was looking for a clean, fairly well appointed hotel for a couple of nights. This hotel was clean and the staff were very friendly. The room was very clean and the a/c worked well.
Comment from Hotel Management
Jun 30, 2015 by General Manager, Hotel Management
Thank you for your wonderful words, the ultimate compliment anyone can give regarding their stay at a hotel is to acknowledge that we were able to meet all your expectations. I did share your feedback with my staff and commended them for doing a wonderful job.Thank you again for your comments regarding our property and our clean comfortable accommodations. We look forward to welcoming you back very soon to the Doubletree Hotel Atlanta/North Druid Hills. Cordially, Linda -GM
2 out of 5
by A verified traveler from VI

Had to overnight for a meeting in Atlanta.

Posted Jun 20, 2015
Cons: Public bathroom in lobby is horrible, elevators are dirty, the remodel that have been done are very poor quality. Clean the whole place.
New makeup in a lot of places but it's really pretty much dirty, and falling apart. Could not sleep in because you can not close the curtains to block morning sun. Check in staff was great but that was it. I would not stay there again, it is way overpriced.
Comment from Hotel Management
Jun 30, 2015 by General Manager, Hotel Management
Thank you for choosing the Doubletree Hotel Atlanta/North Druid Hills for your stay. Although, I was happy that our front desk staff made a good impression on you, I am sorry that you were less than satisfied with some aspects of your stay. Please accept our apologies for falling short of your expectations with regards to your accommodations and also that the price point of the room was not to your satisfaction. We try to stay competitive with the area hotels and additionally, we are in the process of finalizing our renovation plans. I do hope you will reconsider staying with us when you return to the North Druid Hills area. Kindest regards, Linda -GM
3 out of 5
by A verified traveler

Posted Jun 15, 2015
Pros: Location
Cons: Room appliances: cabinet w/refrigerator wasn't nice. Visible wear and tear. Ripped wood. Refrigerator and coffee maker had an unpleasant odor.
Staff was very friendly and pleasant. WIFI and free parking.
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
Thank you for your stay. I am so happy to know that you loved our friendly yet professional service, internet facility and convenient parking facility. Thank you again for your feedback and we hope to welcome you soon. Cordially, Linda-GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Saint Louis, Missouri

Great staff...slow to resolve

Posted Jun 14, 2015
Pros: The staff was very kind and helpful.
Cons: Act faster on repairs/complaints...
Location: Mc Donalds & Krystals in walking distance, however, this location sits off a busy road & highway so travel may be needed.
Upon check in I noticed/reported the AC leaking on the counter/floor. I notified the front desk who sent a maintenance man. After about 10-20 minutes he appeared, confirmed it was the AC dripping and came back with a bucket & towel to collect the water. He said he would return in the AM to repair. This was fine as it was late and we would be out all day anyway...When we returned around dinner the leak had not been fixed/touched. It was now running down the wall onto the counter. We left for dinner and let the front desk know who said they couldn't offer another room due to availability. This was JUST fine as it really didn't bother me, just didn't want to walk on wet carpet. They said they would get it fixed right away. When we returned from dinner the leak was fixed, yet the bucket/towels were left. When we checked out in the morning my bill reflected a breakfast charge from the night prior that I hadn't charged. I showed a photo of my receipt (as a duplicate was not given). Seems another person billed to the wrong room. This was adjusted and a free breakfast was offered.
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
Thank you for choosing our hotel for your accommodation needs. I sincerely apologize for the inconvenience you had regarding our slow service and for the leakage of the air conditioner. I would like to inform you that your concern has been addressed and action has been taken. I would also like to apologize for the breakfast charges but am glad that we could rectify the issue immediately. Thank you again for your stay and we hope to welcome you soon. Sincerely, Linda-GM
5 out of 5
Recommended
for Everyone
by A verified traveler from ga.

Excellent

Posted Jun 14, 2015
Excellent hotel. I love it i recommend it 100% i definitely will come back.
Comment from Hotel Management
Jun 16, 2015 by General Manager, Hotel Management
Thank you for choosing the Doubletree Hotel Atlanta/North Druid Hills for your accommodation needs. I was absolutely delighted to hear how much you enjoyed your stay with us. We strive to make every guests stay as exceptional as yours. Thank you again for your wonderful feedback and for your recommendation. We will be eagerly waiting for your return to our hotel. Thank you, Linda-GM