Dear Nancy A, Thank you for choosing Extended Stay America for your recent accommodations and sharing your lovely review. We're glad you enjoyed your stay and find our staff kind and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Nancy, Thank you for posting such kind comments about our time together. It is good to know you had a pleasant time. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again.Sincerely,Hotel Management

Dear Judith, Thank you for your review. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We regret the lack of a coffee machine caused some inconvenience. We assure you that we value your satisfaction and comfort and will take the necessary measures to ensure this does not happen again. Thank you for bringing this to our attention. On the positive side, we appreciate you mentioning that you enjoyed the service of our associate Solomon. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. We apologize for falling short of your expectations. Your feedback is essential, and we'll address these concerns to improve our standards. We regret any inconvenience and hope you give us another chance.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the distress caused by the inconvenience you faced during your stay. The lockout and payment error are unacceptable, and we deeply regret any disruption to you and your children. This does not reflect our usual standards, and we assure you that corrective measures will be taken. Your feedback is invaluable, and we appreciate your patience. We are committed to providing a significantly improved experience if you reconsider staying with us. We understand your disappointment and sincerely apologize for any inconvenience caused. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Colahni, We're genuinely sorry to hear about your experience. Cleanliness and courteous service are our top priorities, and we apologize for any lapses. Your feedback is crucial, and we will address these concerns promptly to ensure improvements. Please know that your experience does not align with our standards, and we appreciate your patience. If you reconsider, we would love the opportunity to provide you with a significantly improved and more consistent stay in the future. Sincerely,Hotel Management

Dear Guest, Thank you for your review. We are pleased you enjoyed your comfortable room and had a pleasant visit. It was a pleasure having you as our guest again, and we hope to make your stay memorable every time you are in the area.Sincerely,Hotel Management

Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Tina, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the issues with the reservation and customer service interactions, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We want to express our heartfelt apologies for all the inconvenience and frustrations you went through. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Martha, We appreciate your feedback and are pleased that you found your stay satisfactory. We continually work to enhance our guests' experiences and appreciate you providing us with your thoughts on our additional charges for extra linens and dishware. We try to keep our guests well-informed about our charges and fees by posting the same on our websites, and we regret any inconvenience this has caused. Further, we apologize for the trouble caused by the door situation, and we'll look into this issue to ensure our guests' safety and comfort. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you again in the future for a more fulfilling visit.Sincerely,Hotel Management

Dear Latifiah, Thank you for taking the time to share your concerns with us. Your feedback is essential, and we're genuinely sorry for any discomfort you encountered. We're actively working to improve our cleaning procedures and to uphold our service standards moving forward. Please consider giving us another chance to provide you with a more comfortable stay should your travels bring you back to our area.Sincerely,Hotel Manager

Dear Mohammed, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Tracy, Thank you for selecting us and appreciating our location near the shopping area. However, we're sorry for the front desk team's unattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. We regret the housekeeping issues you mentioned, which will be addressed adequately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Howard, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Myia, Thank you for choosing us. We are glad you enjoyed our location and found your room spacious to relax. However, please accept our apologies for the cleanliness issues you encountered. Although our housekeeping team works hard to keep the entire area clean and fresh, they overlooked a few spots and are now working to correct the missed areas you mentioned. We know a first impression is essential, and your experience is different. We are reviewing this incident with the concerned team member to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

Dear KeAmber, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Kaley, Thank you for taking the time to share your review. We apologize for the condition of our suites not being up to par and for any inconvenience caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize for your disappointment with our breakfast. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Jimmy, Thank you for reviewing your stay. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for your patience, and we look forward to hosting you on your next visit to the city.Sincerely,Hotel Management

Dear Shannon, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear anderson, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Nader, it was a pleasure having you as our guest at Extended Stay America. We are pleased that our ideal location and comfortable accommodations exceeded your expectations and made for a more memorable stay. We are glad you could take advantage of our fully equipped kitchen. Thank you again for including us in your travel plans. We look forward to your next visit.Sincerely,Hotel Management

Dear Kavitha, we are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

Dear Maria, we were sorry to read you had several issues during your stay, and we are grateful for your patience. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Dear Guest, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you and your family experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every with guest a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Dear Larry, thank you for choosing our hotel for your visit. While we are glad, as per the ratings, that you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

Dear September, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management

Thank you for being our guest and posting your feedback. We are truly sorry the condition of your accommodations was not up to par, and we did not meet your expectations regarding amenities and breakfast offerings. We certainly understand your frustration and are grateful for your patience. We will address your concerns with our respective teams to ensure these are taken care of and not repeated. We have also noted your comment regarding our complimentary grab-and-go breakfast for any future changes. We hope you will change your mind and give us another chance so that we can make your next visit a much better one. Sincerely, Hotel Management

Joseph, our gratitude for reviewing your stay at Extended Stay America. We are happy your stay was enjoyable, and you were especially pleased with the cleanliness of our property. It is also good to learn about the excellent service you received from our staff. However, we are sorry the noise from the air conditioner caused you challenges. We are grateful for your patience, and we will share this with the appropriate individual to take the necessary action. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Vicki, thank you for the candid review. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management