Dear Debbie, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff excellent and enjoyed the cleanliness and comfort of our rooms. However, we apologize for any inconvenience caused by the noise and the hotel's location. Ensuring our guests have a peaceful stay is our priority, and we regret that we fell short of meeting this expectation during your visit. Please consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear A, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been to wait for an extended period of time. We will share your feedback with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you'll give us another chance to provide you with the hospitality you should have experienced during this visit.Sincerely,Hotel Management

Dear ReShunda, Thank you for your excellent review of Extended Stay America. We're delighted that you felt safe during your stay and that our staff was friendly and helpful. We take pride in providing excellent service and ensuring the safety and comfort of our guests, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we hope to be your hotel of choice every time you visit Atlanta.Sincerely,Hotel Management

Dear Graham, Thank you for the honest comments about your stay with us. We appreciate you mentioning our friendly, helpful staff. However, we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sincerely,Hotel Managemen

Dear Graham, Thank you for commenting on your recent experience at our property. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Peter, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Amy, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our team’s hospitable service and the convenience of our location, we are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping and maintenance team so these issues do not happen again. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Steve, Thank you for the review. We empathize with the frustration you felt from us not being able to grant you a late check-in request, and we regret the inconvenience you experienced due to our staff not being responsive to your needs. We take these reviews seriously, and your feedback is being evaluated with the team member to ensure that we appropriately respond to every guest request. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Amy, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disappointing experience you had during your visit. It is regrettable to hear about the cleanliness issues, the uncomfortable bed, and the disruptive noise you encountered. This does not reflect our usual standards, and we will address these concerns with our team to ensure improvements are made. We understand your decision not to stay with us again, but we appreciate your feedback and will use it to enhance our guest experience moving forward.Sincerely,Hotel Management

Dear Scot, Thank you for being our guest and for your valuable feedback. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We've relayed your feedback to our housekeeping team and appreciate you sharing the positive aspects of your stay. We hope to welcome you back soon.Sincerely,Hotel Management

Dear John, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management

Dear Maureen, Thank you for choosing Extended Stay America while in the area. We appreciate you acknowledging our efforts and the services we provided you during your stay. We appreciate your comments about our location perfect for baseball matches and other sports and concert venues. We are glad that you had a great and comfortable time. Please return on your next visit to the city.SincerelyHotel Management

Dear Julie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Latrell, Thank you for being with us. We are sorry for your situation. Our front desk team is there to help you with issues like this and can make your stay comfortable. Never hesitate to ask them. Please come back and enjoy our hospitality whenever you are in the city again.SincerelyHotel Management

Dear Kayla, thank you for choosing us. Please accept our apologies for not meeting your expectations. Your comments are shared with our housekeeping staff to relook at the areas in your suite which you mentioned and ensure such issues are never repeated. Also, we are sorry that our staff was not as responsive as they should have been in addressing your concerns about the smoke alarm not functioning in your suite during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect your guest room and correct this issue. Everything we do is aimed at providing you with an excellent experience. We want to regain your trust and hope you will give us that opportunity.Sincerely,Hotel Management

Dear Roderica, thank you for choosing us; we appreciate your feedback. We are sorry that you felt the need to update our rooms; we are working to implement changes to improve this situation. While these issues are temporary, we understand this does not help your experience, and we hope you will accept our apologies. Our housekeeping team is also working on reviewing and ensuring rooms are double-checked before allocating them to the guest. We are grateful for your patience, and we would welcome another opportunity to show you our fresh, updated look on your next visit to the city. Sincerely,Hotel Management

Dear jose, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We’re glad you enjoyed your stay; your feedback is well received. We apologize if there were any inconvenience. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management

Dear Melvin, it is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Alan Keith, thank you for being our guest. We are glad that, overall, you were pleased with your stay. However, we are sorry we missed meeting some of your expectations. Your feedback is important as it tells us the areas we need to improve. Being an extended stay hotel, our guests often bring their personal items, so things like toiletries and hairdryers are available upon request and always complimentary. We will be sure our front desk communicates this more clearly going forward. Thank you again for your candid feedback. We hope you will give us the chance to make it up to you. Sincerely,Hotel Management