Ratings based on 468 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Worse hotel I've ever stayed in.

Posted Jul 20, 2015
Pros: Nothing.
Cons: Everything
Location: Airport
The check-in was quick and easy with friendly associate. Got into a stuffy hot elevator. Room was clean but bed was the most uncomfortable bed on earth. Did not sleep at all. Called front desk for a taxi, told them our destination. Taxi was late and they took us to the wrong place. We were late for the concert and the ride was horrible. We think the driver was a friend of one of the front desk clerks. We expressed our disappointment and was told the cost of the taxi would be discounted from our room rate and of course it wasn't. After a sleepless night on a horrible mattress, we went to get complimentary breakfast, Upon returning to our room we are locked out because the key card had already been deactivated. Faifield Inn on Sullivan Road, Atlanta gets and big 0! Run!
Comment from Hotel Management
Jul 24, 2015 by General Manager, Hotel Management
Thank you for your most productive review regarding your stay with us. I am sorry to hear that the mattress was not comfortable for you during your stay. We are always looking in making enhancements and we value your comments. Please accept my sincerest apologies on behalf of my associates for letting you down. I also regret for the trouble you experienced with the taxi service. Please be assured that we only wish for the best for our guests, so I am truly sorry for your unpleasant experience. We would like to redeem ourselves and so we do hope you will visit us again. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
3 out of 5
Recommended
for Everyone
by A verified traveler

Acceptabe

Posted Jul 16, 2015
The place was acceptable nothing to write home about. Rooms were clean. Front desk staff was excellent, very friendly.
Comment from Hotel Management
Jul 18, 2015 by General Manager, Hotel Management
Thank you for sharing your experience with fellow travelers regarding your experience at our Fairfield Inn & Suites Atlanta Airport South/Sullivan Road. It is great to hear that you were pleased with your clean accommodations, our friendly and courteous staff. I will share your comments with my team which will be very encouraging for them. We hope to see you again in the near future. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Easy shuttle to airport.

Posted Jul 15, 2015
A little difficult to find. Glad restaurant was nearby.
Comment from Hotel Management
Jul 16, 2015 by General Manager, Hotel Management
Thank you for staying with us at Fairfield Inn & Suites Atlanta. I am glad that you were satisfied with our shuttle service and enjoyed your time with us. We look forward to having you stay with us again. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

1 Night Stay

Posted Jun 23, 2015
Very clean hotel with nice rooms. TV was a little lower than the bed so not even eye level but we weren't there to watch TV. The Hotel itself had plenty of parking, great staff, room was good, normal breakfast. I definitely recommend it. It is in with a group of hotels, a hotel Business center right near the airport. There is a Ruby Tuesdays across the street to eat at but if you don't want that then plan for a 20 minute trip going down the road a ways because the surrounding area isn't a place I would walk at night or take my kids during the day. The area doesn't reflect at the hotel, if you like room service you are all set!
Comment from Hotel Management
Jun 30, 2015 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn for your overnight stay and for writing a wonderful review. I was so pleased to read how much you enjoyed our facilities, our accommodations and our friendly staff. We appreciate you for recommending us to the other potential travelers. If you are back in our area, please come and stay with us again. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
3 out of 5
Recommended
for Everyone
by A verified traveler from I

reasonable

Posted Jun 21, 2015
good location and good breakfast. small problem was that staff was not so freindly.
Comment from Hotel Management
Jun 22, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your review, I was pleased to read that our location and our breakfast offerings were to your satisfaction. However, I apologize if you felt that our staff was not so friendly. It is never our intention to disappoint a guest in any way as we take a lot of pride in delivering excellent guest service. Our staff  truly cares about our guests and your comments will be shared with them to make sure that we do not fail to deliver our promise of customer satisfaction. We hope to have the pleasure of hosting you again in the future. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Excellent hotel

Posted Jun 20, 2015
Excellent hotel for the price. Rooms were clean with comfortable bedding. The staff was great. The breakfast was great. Free parking and free breakfast was a plus. overall I loved the hotel.
Comment from Hotel Management
Jun 22, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for choosing the Fairfield Inn for your stay and for writing a wonderful review. I was so pleased to read how much you enjoyed our facilities, our comfortable accommodations and our friendly staff, who will be especially delighted to hear that they are doing a great job. Even better that you found us to be of good value and our breakfast service was a hit. It was a pleasure to have you here and if you are back in our area, please come and stay with us again. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston

Great Stay

Posted Jun 15, 2015
Lisa at the front desk was amazing I have been to five star hotels that didn't make me feel this good.... She was one of the nicest people we ever met ... She helped find our way around atlanta. We will definitely be back when we visit atlanta.
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
Dear Halley, Thank you for choosing the Fairfield Inn & Suites Atlanta Airport South/Sullivan Road, I was pleased to hear that you thoroughly enjoyed your stay and Lisa added more value to your overall satisfaction. She truly embodies and personifies what our service culture is all about and I can't wait to share your recognition with her in our next staff meeting. I am delighted that when your travels lead you here in the future that you'll stay with us again. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2015
good location for a short stay close to the airport
Comment from Hotel Management
May 11, 2015 by General Manager, Hotel Management
Dear guest, Thank you for your recent stay at the Fairfield Inn & Suites Atlanta Airport South/Sullivan Road. We are glad that our convenient location to the airport suited your stay and we appreciate you for highlighting the same. Thanks again, we hope to see you back here soon. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
It was nice and pleasant I would definitely return in the near future thanks
Comment from Hotel Management
May 6, 2015 by General Manager, Hotel Management
Dear guest, Thank you for rating us five star regarding your very recent stay at the Fairfield Inn & Suites Atlanta Airport South/Sullivan Road. It is always great to hear that our guests have enjoyed their stay with us, and comments like yours reassures me that we are on the right track. We are looking forward to for your return. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South
3 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Airport

Posted May 2, 2015
Pros: Staff was very friendly and helpful
Cons: Bedding could be improved
Location: Nothing except the airport
Hotel was okay, the room wasn't terribly comfy or cozy. I stayed there because of the rate per night. The staff was wonderful but the room its self was disappointing.
Comment from Hotel Management
May 4, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. I am happy to learn that we were your choice because you found us to be of a good value. Your praises regarding our staff were a pleasure to read. However, I was disappointed to hear that the guest room fell short of your expectations. I appreciate you for your candid feedback and hope to have another opportunity to impress you better the next time you visit the area. Kind regards, Charles Jones General Manager Fairfield Inn & Suites Atlanta South