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Reviews of Fairfield Inn & Suites by Marriott Atlanta Alpharetta

2.5 out of 5
Fairfield Inn & Suites by Marriott Atlanta Alpharetta
11385 Haynes Bridge Rd, Alpharetta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 543 out of 957 reviews" "
Rating 8 - Good. 289 out of 957 reviews" "
Rating 6 - Okay. 77 out of 957 reviews" "
Rating 4 - Poor. 25 out of 957 reviews" "
Rating 2 - Terrible. 23 out of 957 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

At

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairfield Front Office Manager on Mar 17, 2024
Thank you for choosing the Fairfield Inn Atlanta Alpharetta to host your recent visit. We're pleased to hear you welcomed our great location, as well as our clean and comfortable accommodations. However, we're sorry to hear that we fell short on a few things; thank you for the feedback. We're grateful for your comments and hope to provide an even better stay the next time you're in the area.

10/10 Excellent

Jami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk! Very clean room!!
Stayed 1 night in Mar 2024
Response from Fairfield Front Office Manager on Mar 13, 2024
Thank you for your review we are glad to see you enjoyed your stay! We shall see you for your future trips to Alpharetta.

8/10 Good

Rosselle

Business traveler
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 9, 2024
We are always eager to enhance our guests' future experiences and appreciate all feedback! Thank you, Rosselle, for your helpful review. We are sure we can earn that fifth star the next time you visit Fairfield Inn Atlanta Alpharetta!

2/10 Terrible

Tiffanie

Stayed 1 night in Dec 2023

6/10 Okay

Randall

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Fairfield Management on Dec 16, 2023
We are always eager to enhance our guests' future experiences and appreciate all feedback! Thank you, Randall, for your helpful review. We are sure we can earn that fifth star the next time you visit Fairfield Inn Atlanta Alpharetta!

2/10 Terrible

Aleksandar

Stayed 1 night in Nov 2023
Response from Fairfield Front Office Manager on Dec 6, 2023
We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great customer service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful you reached out to share your experience, as your valuable feedback helps us improve our processes and better serve our guests.

10/10 Excellent

Robert Joseph

Stayed 1 night in Nov 2023
Response from Fairfield Front Office Manager on Dec 6, 2023
Our goal is to impress everyone who stays at Fairfield Inn Atlanta Alpharetta, so we're happy to hear we succeeded with you! It's great to know that our beautiful property and wonderful staff helped make your visit memorable. Thank you for your kind words. We look forward to seeing you again soon.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good breakfast, family friendly
Stayed 1 night in Nov 2023
Response from Fairfield Front Office Mananger on Nov 6, 2023
Cynthia, thank you so much for taking the time out to share your experience with us. We are delighted that your stay was a complete success. We hope to see you again the next time your in Alpharetta.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fairfield Front Office Manager Nan on Nov 5, 2023
Thank you for the great feedback. We hope to see you soon!

10/10 Excellent

Antonino

Stayed 1 night in Oct 2023
Response from Fairfield Front Office Mananger on Oct 24, 2023
Antonino, thank you for a great review we are delighted that your experience at our hotel was wonderful. We hope to see you on your next trip to Alpharetta. Travel Brilliantly.

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property but has been very well cared for. The public areas were clean and in good repair. The room was very clean and comfortable. All staff were friendly and answered requests quickly and with a smile. My only suggestion for this hotel and all hotels, please put a comfortable chair in your rooms. There is no place for your guests to sit down and relax at the end of the day. I would also ask the housekeeping employees to refrain from getting on the elevator with a bin full of dirty linen when there are guests on the elevator. Employees should never get on the elevator with their carts and such with guests on the elevator. I had a great stay and would recommend this property to friends.
Stayed 1 night in Oct 2023
Response from Fairfield Alpharetta Front Office Manager on Oct 10, 2023
Thank you for taking the time to leave wonderful feedback about Fairfield by Marriott Atlanta Alpharetta. We were delighted to read our associates left a lasting impression and will share your kind praises to everyone. We are also happy you loved our clean accommodations. We would also like to thank you for your feedback and will share this with our staff. We look forward to being your hotel of choice every time you visit the area.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Alpharetta hotel
Room was clean and quiet, exactly what a traveler likes. Thank you.
Stayed 1 night in Oct 2023
Response from Fairfield Front Office Manager on Oct 10, 2023
All of us at Fairfield Inn Atlanta Alpharetta would like to thank you for taking a moment to highlight the best parts of your stay! We loved ensuring a perfect getaway with our beautifully pristine accommodations and incredible features. Hopefully, we can impress you again soon, Shelley!

4/10 Poor

Taylor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we went to was pitch dark and smelled like mold. It was such a strong mildew scent that I had to request another room, which still smelled like mildew but was more manageable than the first room.
Stayed 1 night in Oct 2023
Response from Fairfield Front Office Mananger on Oct 9, 2023
We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great customer service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful you reached out to share your experience, as your valuable feedback helps us improve our processes and better serve our guests.

10/10 Excellent

Mildred

Stayed 1 night in Oct 2023
Response from Fairfield Front Office Mananger on Oct 27, 2023
Thank you for your positive feedback Mildred.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great hotel. hotels.com messed up our reservation but the staff made it right.
Stayed 2 nights in Sep 2023
Response from Fairfield Guest Services on Oct 1, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Good breakfast. Sweet staff.
Stayed 1 night in Sep 2023
Response from Fairfield Front Desk Manager Nan on Sep 24, 2023
Thank you for taking the time to leave wonderful feedback about Fairfield by Marriott Atlanta Alpharetta. We look forward to being your hotel of choice every time you visit the area.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Fairfield Guest Services on Sep 18, 2023
Wow, Aaron! Thank you so much for such a wonderful review! We are truly honored and thrilled that you are as impressed with our beautiful hotel as we are! We are already looking forward to your next stay with us at Fairfield by Marriott Atlanta Alpharetta

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and comfortable. Check in was fast and easy.
Stayed 1 night in Sep 2023
Response from Fairfield Guest Services on Sep 14, 2023
Thank you for sharing your feedback from your stay. We appreciate your kind words

6/10 Okay

Raquel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We booked and paid for a King Suite. Apparently they oversold those and didn't have one for us. Staff didn't bother to tell us, just put us in a regular room. I had to go back down to the desk to ask - so I'd say "customer service" was average at best.
Stayed 1 night in Sep 2023
Response from Fairfield Guest Services on Sep 14, 2023
We are always eager to enhance our guests' future experiences and appreciate all feedback! Thank you, Raquel, for your helpful review. We are sure we can earn that fifth star the next time you visit Fairfield by Marriott Atlanta Alpharetta!

10/10 Excellent

George

Liked: Cleanliness, staff & service, room comfort
Fantastic stay
Stayed 1 night in Sep 2023
Response from Fairfield Guest Services on Sep 14, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

8/10 Good

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were exceptionally friendly and helpful. Nan at the front desk was a gem
Stayed 2 nights in Sep 2023
Response from Fairfield Guest Services on Sep 11, 2023
Wow! Our goal is to impress everyone who stays at Fairfield by Marriott Atlanta Alpharetta, so we're happy to hear we succeeded with you! It's great to know that our beautiful property and wonderful staff helped make your visit memorable. Thank you for your kind words. We look forward to seeing you again soon.

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing location and staff, I felt really safe and it was so quiet
Stayed 1 night in Sep 2023
Response from Fairfield Management on Sep 8, 2023
Thank you Brittni for an amazing review! Our goal is to impress everyone who stays at Fairfield by Marriott Atlanta Alpharetta, so we're happy to hear we succeeded with you! It's great to know that our beautiful property and wonderful staff helped make your visit memorable. Thank you for your kind words. We look forward to seeing you again soon.

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, reasonable rate.
Stayed 1 night in Sep 2023
Response from Fairfield Guest Services on Sep 5, 2023
Wow! Thank you so much for such a wonderful review! We are truly honored and thrilled that you were impressed with our beautiful hotel as we are! We look forward to your next stay with us at Fairfield By Marriott in Atlanta Alpharetta.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book It!
The staff was super friendly! Breakfast was good and had options for the picky vegetarian in our group. The beds were comfortable and the location was great for everything we wanted to do on our trip.
Stayed 2 nights in Sep 2023
Response from Fairfield FOM on Sep 5, 2023
Thank you for taking the time to leave such wonderful feedback about our hotel. We are delighted to read our associates left a lasting impression. I will share your kind words to the entire staff. We also are happy that you loved our breakfast options. We look forward to be in your hotel of choice every time you come to visit this area.

10/10 Excellent

Vance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very courteous.
Stayed 1 night in Sep 2023
Response from Fairfield Guest Services on Sep 3, 2023
Wow! Thank you so much for such a wonderful review! We are truly honored and thrilled that you are as impressed with our beautiful hotel as we are! We are already looking forward to your next stay with us at Fairfield by Marriott Atlanta Alpharetta

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and accommodating to our needs during stay. There was an issue with the air conditioning in our room. Staff immediately responded and switched us to another room .
Stayed 1 night in Aug 2023
Response from Fairfield Guest Services on Sep 1, 2023
Thank you for taking the time to leave wonderful feedback about Fairfield by Marriott Atlanta Alpharetta. We were delighted to read our associates left a lasting impression and will share your kind praises to everyone. We are also happy you loved our clean accommodations. We look forward to being your hotel of choice every time you visit the area.

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I was a little disappointed with the continental breakfast choices. Also, there was a faint smell of wet carpet in our room. Almost like it had gotten wet sometime before and then dried, but retained the odor. Other than that it was a great one night stay.
Stayed 1 night in Aug 2023
Response from Fairfield Guest Services on Aug 27, 2023
Thank you for choosing the Fairfield Inn Atlanta Alpharetta to host your recent visit. We're pleased to hear you welcomed our great location, as well as our clean and comfortable accommodations. However, we're sorry to hear that we fell short on a few things; thank you for the feedback. We're grateful for your comments and hope to provide an even better stay the next time you're in the area.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Fairfield Guest Services on Aug 26, 2023
Thank you for choosing to stay at the Fairfield by Marriott Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Fairfield Guest Services on Aug 27, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fairfield Guest Services on Aug 24, 2023
Thank you for your response. We are elated that you enjoyed your stay. We will see you on your future stay to Alpharetta.

10/10 Excellent

Rodrigue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Fairfield Alpharetta Guest Services on Aug 15, 2023
Thank you for a great review we looking forward to your next stay.

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fairfield Alpharetta Guest Services on Aug 11, 2023
Wow! Thank you so much for such a wonderful review! We are truly honored and thrilled that you were impressed with our beautiful hotel as we are! We are already looking forward to your next. We look forward to your next stay with us at Fairfield by Marriott Atlanta Alpharetta.

10/10 Excellent

Tayna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fairfield Guest Services on Aug 6, 2023
Wow! Thank you so much for such a wonderful review!

10/10 Excellent

stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for what we needed. Rooms were clean. Bed was very comfortable as were the pillows. The grounds were also clean. We didn't get to use the pool but did have a lovely breakfast . Every staff member we encountered was extremely nice and helpful. We will definitely stay again.
Stayed 1 night in Aug 2023
Response from Fairfield Alpharetta Guest Services on Aug 3, 2023
Our goal is to impress everyone who stays at Fairfield Inn Atlanta Alpharetta, so we're happy to hear we succeeded with you! It's great to know that our beautiful property and wonderful staff helped make your visit memorable. Thank you for your kind words. We look forward to seeing you again soon.

10/10 Excellent

Eileen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The process from check in to our stay was the best. Absolutely everyone at this Fairfield Inn provided service with a smile and from the heart. The receptionist Nan was the best and was always attentive. Thank you for making us feel at home. We will be visiting this Fairfield in Alpharetta again
Stayed 1 night in Jul 2023
Response from Fairfield Alpharetta Guest Services on Aug 3, 2023
It was truly a pleasure to welcome you to Fairfield Inn Atlanta Alpharetta during your recent stay. It's wonderful to hear you had a positive experience and appreciated our beautiful property, as well as the exceptional hospitality our team provides. Thank you for sharing your kind comments and we hope to host your next visit to the area.

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2023
Response from Fairfield Alpharetta Guest Services on Aug 16, 2023
Thank you for your review! We look forward to your next stay.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Fairfield Guest Services on Jul 27, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2023
Response from Fairfield Guest Services on Jul 25, 2023
Wow! Thank you so much for such a wonderful review! We are truly honored and thrilled that you are as impressed with our beautiful hotel as we are! We are already looking forward to your next stay with us at Fairfield Inn Atlanta Alpharetta

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Everyone was super pleasant! Our room was very clean and the hotel was pretty quiet. We slept very well and enjoyed the breakfast.
Stayed 1 night in Jun 2023
Response from Fairfield Guest Services on Jun 27, 2023
Thank you for choosing the Fairfield Inn Atlanta Alpharetta to host your recent visit. We're pleased to hear you welcomed our great location, as well as our clean and comfortable accommodations. We will see you on the next trip.

10/10 Excellent

Ty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect match for our needs for a one night stay. Came to Alpharetta for a concert at the nearby ampitheater, booked online, easy checkin with friendly staff, clean room with all amenities in order, good breakfast, easy and friendly checkout.
Stayed 1 night in Jun 2023
Response from Fairfield Guest Services on Jul 4, 2023
Our goal is to impress everyone who stays at Fairfield Inn Atlanta Alpharetta, so we're happy to hear we succeeded with you! It's great to know that our beautiful property and wonderful staff helped make your visit memorable. Thank you for your kind words. We look forward to seeing you again soon.

4/10 Poor

Gary

Disliked: Room comfort
Disappointing!
The room furniture was very old and basic. The shower was situated in an insane design that sent water all over the floor without a drain in the bathroom floor. It created a complete mess.
Stayed 1 night in Jun 2023
Response from Fairfield Guest Services on Jun 22, 2023
We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great customer service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful you reached out to share your experience, as your valuable feedback helps us improve our processes and better serve our guests.

10/10 Excellent

Bridgette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great hosts! They welcomed you each time they saw you. I loved the kindness and professionalism. The hotel gets 10 stars for cleaniless and customer service. I would truly recommend this hotel and I plan on going back.
Stayed 3 nights in Jun 2023
Response from Fairfield Guest Services on Jun 15, 2023
Our goal is to impress everyone who stays at Fairfield Inn Atlanta Alpharetta, so we're happy to hear we succeeded with you! It's great to know that our beautiful property and wonderful staff helped make your visit memorable. Thank you for your kind words. We look forward to seeing you again soon.

10/10 Excellent

LIBIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Fairfield Guest Services on Jun 14, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Fairfield Guest Services on Jun 14, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

10/10 Excellent

Cheyrl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Fairfield Guest Services on Jun 14, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Front desk lady was so very professional and nice. Room was clean and comfortable
Stayed 1 night in May 2023
Response from Fairfield Guest Services on Jun 14, 2023
Wow! Thank you so much for such a wonderful review! We are truly honored and thrilled that you are as impressed with our beautiful hotel as we are! We are already looking forward to your next stay with us at Fairfield Inn Atlanta Alpharetta

10/10 Excellent

Melia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Fairfield Guest Services on Jun 14, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.

10/10 Excellent

Midarme

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
At the front desk (nann)was great very sweet helpful and attentive room was clean happy with my stay
Stayed 2 nights in May 2023
Response from Fairfield Guest Services on Jun 14, 2023
Wow! Thank you so much for such a wonderful review! We are truly honored and thrilled that you are as impressed with our beautiful hotel as we are! We are already looking forward to your next stay with us at Fairfield Inn Atlanta Alpharetta

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk staff was not very friendly.
Stayed 1 night in May 2023
Response from Fairfield Guest Services on Jun 14, 2023
We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great customer service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful you reached out to share your experience, as your valuable feedback helps us improve our processes and better serve our guests.

10/10 Excellent

Jade

Stayed 2 nights in May 2023
Response from Fairfield Guest Services on Jun 14, 2023
Thank you for choosing to stay at the Fairfield Inn Atlanta Alpharetta. We are delighted to hear you had a great stay with us.