Reception

Reviews of Hampton Inn & Suites Alpharetta Roswell

2.5 out of 5
Hampton Inn & Suites Alpharetta Roswell
10740 Westside Way, Alpharetta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 999 reviews" "
Rating 8 - Good. 311 out of 999 reviews" "
Rating 6 - Okay. 96 out of 999 reviews" "
Rating 4 - Poor. 36 out of 999 reviews" "
Rating 2 - Terrible. 33 out of 999 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Dear Leah, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Jamiko Strickland, GM

10/10 Excellent

Renee

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front was very pleasant and welcoming
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Dear Renee, Thank you for choosing to stay with us. We appreciate your noting our kind service. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Jamiko Strickland, GM

8/10 Good

amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put in a room that had another guest at first. Luckily no one was in there when we just walked in. But their belongings were everywhere. We walked back down and they handled the situation very quickly and politely. Over all a great stay and great customer service.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear amber, I'm very sorry for your poor arrival; I'm glad that our team was responsive. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write, and we hope to have you here again. Sincerely, Jamiko Strickland, GM

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming front desk staff.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Dear Kathryn, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Jamiko Strickland, GM

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again
Stayed 2 nights in Feb 2024
Response from GM on Mar 2, 2024
Dear Sheila, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and look forward to your return. Best, Jamiko Strickland, GM

10/10 Excellent

mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and well kept. Staff was friendly and overall a good choice as I haven't been to the area previously.
Stayed 2 nights in Feb 2024
Response from GM on Feb 25, 2024
Dear mary, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and clean rooms while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Jamiko Strickland, GM

8/10 Good

Colleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special shout out to Lakerry our night shift front desk guy on 2/22/2024. Went above and beyond for my companion Dr. Kaiser with restaurant recommendation and providing plates and cups. In addition sought out assistance to connect to the internet. He was pleasant and caring making my stay a pleasurable experience.
Stayed 2 nights in Feb 2024
Response from GM on Feb 24, 2024
Dear Colleen, Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, Jamiko Strickland, GM

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Dear Thanh, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Jamiko Strickland, GM

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 20, 2024
Dear Bobby, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Jamiko Strickland, GM

8/10 Good

MELVIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 18, 2024
Dear MELVIN,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Jamiko StricklandGeneral Manager

8/10 Good

Kati

Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Dear Kati,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Dragan, Wake Forest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rates 30 minutes to Atlanta downtown. Seems remodeled. Spacious king room/suite. Clean and modern. Nice facilities
Stayed 2 nights in Dec 2023
Response from GM on Feb 1, 2024
Dear Dragan, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our accommodations and location. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Jamiko Strickland, GM

10/10 Excellent

Jeremiah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Jeremiah,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New TV’s could be a little more user friendly
Stayed 3 nights in Dec 2023
Response from GM on Dec 27, 2023
Dear kenneth,Thank you for choosing us. We appreciate all your feedback and hope to host you again.Best,Jamiko StricklandGeneral Manager

6/10 Okay

Shannon

Business traveler
Liked: Staff & service
Business trip stay
The valet was very busy. I had to drive around the block four times before a spot opened up in the valet line. There was a stain on the bench in my room and the bed wasn't very comfortable. The front desk people and the bartender were great!
Stayed 2 nights in Nov 2023
Response from GM on Dec 17, 2023
Dear Shannon,It’s nice to hear from you. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. We look forward to hosting you again for a flawless experience.Sincerely,Jamiko StricklandGeneral Manager

8/10 Good

Dallas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 6, 2023
Dear Dallas,Thank you for sharing the awesome rating of your experience, and please visit us again.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
London was especially nice and welcoming & very helpful to me. In fact all of the staff I had contact with were very friendly. Everything was clean. The only problem was regulating the temperature in the room but I think they are installing new thermostats.
Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
Dear Ann,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and praise our hardworking staff. I will certainly share your compliments and I've noted your feedback regarding temperature control. We appreciate your support and hope to welcome you back soon.Best,Jamiko StricklandGeneral Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Dear Brenda,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on Nov 12, 2023
Dear Gail,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on Nov 2, 2023
Dear Anonymous,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, staff very accommodating and friendly, truly enjoyed our stay there
Stayed 3 nights in Oct 2023
Response from GM on Nov 1, 2023
Dear Alex,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

VINCENT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on Oct 29, 2023
Dear VINCENT,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet! I will definitely be back when I’m in the area again!
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Lisa,Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to your return and appreciate your patronage.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Dear Noreen,It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon.Best,Jamiko StricklandGeneral Manager

2/10 Terrible

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
Dear Lynn,Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better.Sincerely,Jamiko StricklandGeneral Manager

10/10 Excellent

Dwight

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from GM on Oct 12, 2023
Dear Dwight,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Jamiko StricklandGeneral Manager

6/10 Okay

Deandra

Liked: Cleanliness, staff & service, room comfort
The hotel room was clean and comfortable!! I would definitely stay there again!!!! I was very upset with the cable on the TV being out the first day there it was back working the following day.
Stayed 2 nights in Oct 2023
Response from GM on Oct 8, 2023
Dear Deandra,Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable overall; we work hard to provide a pleasant experience. I'm very sorry for the issues with the satellite. Your kind comments, which highlight our successes and areas for improvement, are appreciated. We look forward to a return visit.Sincerely,Jamiko StricklandGeneral Manager

10/10 Excellent

Edmund

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Oct 3, 2023
Dear Edmund,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Tammy R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay
Stayed 1 night in Sep 2023
Response from GM on Sep 15, 2023
Dear Tammy R,Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 14, 2023
Dear Amy,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs for a quick overnight stay after a concert. Would stay again.
Stayed 1 night in Sep 2023
Response from GM on Sep 14, 2023
Dear Andrea,Thank you for taking the time to share your review. We're pleased to hear that you enjoyed your quick stay. There is no better compliment than a return visit, so we hope to see you soon.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Aug 2023
Response from GM on Sep 11, 2023
Dear Leslie,It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Alpharetta.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

SCOTT

Stayed 1 night in Sep 2023
Response from GM on Sep 11, 2023
Dear SCOTT,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Jamiko StricklandGeneral Manager

2/10 Terrible

Michael

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I was not given the room I reserved and had to sleep on a fold out couch.
Stayed 1 night in Sep 2023
Response from GM on Sep 10, 2023
Dear Michael,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Jamiko StricklandGeneral Manager

10/10 Excellent

paula s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Dear paula,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Jamiko StricklandGeneral Manager

8/10 Good

Jenna

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on Aug 29, 2023
Dear Jenna,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again!
Great place to stay when attending an event at Ameris. Beds are comfy. Rooms are nicely decorated. Staff is super friendly!
Stayed 1 night in Aug 2023
Response from GM on Aug 27, 2023
Dear Christina,We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to a return visit.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Wanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 27, 2023
Dear Wanda,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Robert, Andover

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location; it is in a very nice area of town.
Stayed 5 nights in Aug 2023
Response from GM on Aug 21, 2023
Dear Robert,We are so glad that our location was nice for your visit. It was our pleasure hosting you, and we thank you for choosing us.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. Room was clean, quiet, and comfortable. Staff was friendly - LaKerry at the front desk was great and so helpful! Breakfast was hot - eggs, bacon, and potatoes. Will definitely be staying here for return visits. 5 stars all around.
Stayed 2 nights in Aug 2023
Response from GM on Aug 21, 2023
Dear Kristy,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, clean friendly staff. Matresses a little firm but probably because they’re new
Stayed 4 nights in Aug 2023
Response from GM on Aug 8, 2023
Dear Heather,It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and friendly staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write, and we hope to host you again.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience for my first time, ill definitely be coming back!
Stayed 6 nights in Jul 2023
Response from GM on Aug 7, 2023
Dear Anonymous,We are delighted you tried us and look forward to your return. Thank you for choosing us.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
It took a while for the front desk person to come out. This happened every time, 4 total. That was the only downside to staying here. I’d stay again.
Stayed 1 night in Aug 2023
Response from GM on Aug 6, 2023
Dear Jessica,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Barry D

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Dear Barry D,All-around cleanliness is a significant focus for the entire staff here at the Hampton Inn, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Dwayne

Stayed 3 nights in Jun 2023
Response from GM on Jul 23, 2023
Dear Dwayne,It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to the area.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 21, 2023
Dear Laura,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Jamiko StricklandGeneral Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from GM on Jul 21, 2023
Dear George,What a great review! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this star rating. Please come again soon.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 17, 2023
Dear Jennifer,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was the most friendly and welcoming I've ever had. Harp was so outgoing and happy....made a great beginning for my stay.
Stayed 2 nights in Jun 2023
Response from GM on Jun 27, 2023
Dear Robin,We are happy to hear from you and glad to know that Harp's warm welcome set the tone for a great visit. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to your return.Best,Jamiko StricklandGeneral Manager

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The property had been recently remolded and everything looked great! The staff that checked us in were friendly and accommodating. Room was clean, stayed nice and cool, and easy to get it really dark for sleep. Bed was comfortable! If all Hampton Inn’s are like this, I’m now a Hampton Inn guy!
Stayed 1 night in Jun 2023
Response from GM on Jun 21, 2023
Dear Brandon,That is what we like to hear! Thank you so much for your generous review and recommendations, more importantly, for being our valued guest. I'm glad that you liked our updates. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Jamiko StricklandGeneral Manager