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Reviews of Hampton Inn Atlanta NW Cumberland

2.5 out of 5
Hampton Inn Atlanta NW Cumberland
2775 Cumberland Parkway, Atlanta, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 437 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 65 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Eric S.

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were dirty, no toilet paper, fridge in room broke, outlets don’t work, phone in room didn’t work. Had to go to desk a the next room was worse. I will never stay there again. The only positive I can say is the staff was nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Belinda G

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay staff friendly. Our room was clean
Stayed 1 night in Apr 2024

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Beatriz

Traveled with family and small children
Great
Stayed 2 nights in Mar 2024

6/10 Okay

Adam

Traveled with partner
Liked: Staff & service, property conditions & facilities
Could have been clearer
Stayed 1 night in Mar 2024

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that I had to get new keys every day during my stay other than that I loved everything else
Stayed 3 nights in Mar 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Tk
Stayed 1 night in Mar 2024

6/10 Okay

Maria

Traveled with family
Room was dated. Thermostat display was broken and unreadable. Mini frig needed defrosted. Staff was pleasant and kind.
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE! DO NOT STAY HERE! So many issues! To start, we were greeted by breakfast food (eggs and hash browns) dumped on the ground. It remained there all 3 days of our stay. The young lady at checkin was very nice and kind. In our 1st room, the tv, ac and phone did not work. We received another room, but all this was extremely inconvenient. One of two elevators was out of service. The 2nd broke down as well the 1st morning of our stay. After walking down multiple levels for breakfast, there was no breakfast or even coffee. No one staff wise cared. The tile in the elevator was broken (trip hazard). There were holes in the room walls where something had previously been. It was just a disaster of a hotel. I totally blame management for lack of upkeep.
Stayed 2 nights in Mar 2024

8/10 Good

Martina

Traveled with family and small children, Business traveler
Liked: Amenities
We were missing plug for tub. Everything else was great.
Stayed 1 night in Feb 2024

8/10 Good

Adrienne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked through expedia and maybe I did not read the fine print well enough, but had no idea I was going to be another charge once I got to the motel. Wasn't thrilled with that. The bed was comfy and pillow topped the pillows were like clouds and it was quiet. Almost as good as being at home :o)
Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property was fine tv didn’t work for the whole night
Stayed 2 nights in Jan 2024

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Robbie

Traveled with group
Disliked: Staff & service
Okay for one night
One night for a football game, okay for one night, bathroom wall appeared to have wet & warped Sheetrock, bathroom vanity not level, lavatory didn’t have a stopper, air conditioner made noise, room dated, no USB ports for charging
Stayed 1 night in Dec 2023

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

MARIA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel needs urgent renovations
On my 23 day road trip throughout US NE States we v stayed at mostly Hamptons Inn an for a reason...usually the buildings are very clean . This one is by far the worst ever!! The carpets are disgusting, hair in the shower, shower gel canister completely empty, no hair dryer loby cofee bar depleated and hot water jug at room temperature, luggage cart only 2 for the whole establishment w deflated tires and loose frames. I can go on
Stayed 2 nights in Dec 2023

4/10 Poor

John

Traveled with group
Disliked: Staff & service
The staff showed no interest in helping. Check in time is 3:00 but I was not provided a room until almost 4:00
Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty smelly peppery nice staff tho
Stayed 1 night in Dec 2023

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Book 2 queen bed room for reservation and when arrived was told there are no rooms with 2 beds.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2023

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for my needs.
Stayed 2 nights in Nov 2023
Response from Gigi on Nov 29, 2023
Thank you for sharing your experience! We hope to serve you again.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was out of soap and body wash. One bed in room had broken frame and could not lay on it. Half used bag of Kibbles and Bits dog food was next to microwave. Sink had no stopper and a few objects stuck in drain. Not much water pressure in shower. Water did not get very hot in shower. Staff did not seem to care very much about the issues.
Stayed 3 nights in Nov 2023
Response from Gigi on Nov 29, 2023
Hello, I am sorry you had an unpleasant experience with us. Please stop by again so we can make it right!

10/10 Excellent

Kelsey

Stayed 1 night in Nov 2023

2/10 Terrible

Elizabeth, Colquitt

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Gigi on Nov 15, 2023
Thank you for sharing your experience with us! We hope to see you again soon so we can make it right for you.

8/10 Good

April

Liked: Amenities
Clean , quiet and comfortable
Stayed 2 nights in Oct 2023
Response from Gigi on Nov 15, 2023
Thank you for sharing your experience with us! We hope to see you again soon!

4/10 Poor

DR. GERALD

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was excellent; but, the lobby smelled like marijuana, the halls and elevators were dingy. I got eat up by bed bugs. Yuck !!!
Stayed 1 night in Sep 2023
Response from Gigi on Oct 19, 2023
Hello, I am so sorry that you had such an unpleasant experience. Please feel free to reach out to the hotel so we can discuss this matter further!

10/10 Excellent

Shonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gigi on Oct 11, 2023
Thank you for sharing your experience! We hope you will stay with us soon!

8/10 Good

Pamela

Traveled with group
Liked: Staff & service, room comfort
Ok
Needs updating
Stayed 1 night in Sep 2023
Response from Gigi on Sep 28, 2023
Thank you for sharing your experience! We hope to see you in the near future!

2/10 Terrible

Elizabeth

Hotel overbooked no rooms available
Stayed 1 night in Sep 2023
Response from Gigi on Sep 28, 2023
Thank you for sharing your experience! I am so sorry we were not able to accommodate you.

2/10 Terrible

Ernaestine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the hallways and room and Hanna was very allergic to it so they checked out early
Stayed 2 nights in Sep 2023
Response from Gigi on Sep 28, 2023
Thank you for sharing your experience! I am sorry you were not pleased with your stay. We hope to see you in the near future and make it right!

6/10 Okay

Kayla

Stayed 2 nights in Sep 2023
Response from Gigi on Sep 28, 2023
Thank you for sharing your experience! We hope to see you in the near future!

10/10 Excellent

Victoria

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Everyone was really friendly, the hot breakfast was amazing! The room was clean but the bathroom tub floor and hallway carpets were not. Great for the price and conveniently located!
Stayed 1 night in Sep 2023
Response from Gigi on Sep 12, 2023
Hello, thank you for sharing your experience. We look forward to serving you in the near future.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Gigi on Sep 12, 2023
Hello, thank you for sharing your experience. We look forward to serving you again in the near future.

8/10 Good

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gigi on Sep 5, 2023
Thank you for sharing your experience! We look forward to serving you again.

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Gigi on Sep 28, 2023
Thank you for sharing your experience! We hope to see you in the near future!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert trip
The first room we were assigned had a malfunctioning AC unit, the manager quickly got us assigned another unit, came to the room with new keys and assisted us with moving our items to a new room. I really appreciated all of that effort. The second room was nice and cool, we were in town for a concert, when we returned to our room it was refreshing and we slept so well. Would definitely stay here again!
Stayed 1 night in Aug 2023
Response from Gigi on Sep 1, 2023
Thank you for sharing your experience! We hope to serve you again soon!

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Ok property and very friendly/helpful staff but facility is showing signs of age - bed and pillows surely could be updated.
Stayed 2 nights in Aug 2023
Response from Gigi on Aug 22, 2023
Thank you for sharing your experience. We hope to serve you again in the future.

4/10 Poor

Charlene

Business traveler
Disliked: Cleanliness, property conditions & facilities
Room 320 smelled like mildew and we were moved to room 300 and the door looked like someone had tried to break in previously. There was no shade on the window that faced the road in room 300. The breakfast served hot juice and when asking staff for ice the staff was very short and said ice is at the ice machine around the corner.
Stayed 1 night in Aug 2023
Response from Gigi on Sep 12, 2023
Hello, thank you for sharing your experience. I am sorry we did not satisfy you and your needs. Please visit us in the near future so we can deliver a better experience!

8/10 Good

Glenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Gigi on Aug 8, 2023
Thank you for sharing! I hope we can serve you again in the near future.

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 1 night in Aug 2023
Response from Gigi on Aug 5, 2023
Thank you for sharing your experience. We hope to serve you again.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Gigi on Aug 5, 2023
Thank you for sharing your experience. We hope to serve you again!

10/10 Excellent

Caden Micah

Stayed 1 night in Aug 2023
Response from Gigi on Aug 24, 2023
Thank you for sharing your experience.

4/10 Poor

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fairly close to the stadium. We arrived at 3:20 pm and the room wasn't ready until 4pm. We wanted to be at the park at 430 but arrived a little after due to this
Stayed 1 night in Jul 2023
Response from Gigi on Aug 2, 2023
Hello, I am sorry to hear we did not meet your standards. Please accept our deepest apologises and we hope to serve you in the near future.

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
So I arrive at the hotel. Nobody at desk which was ok because maybe he had to take something up. Then he started to check my reservation. Another guest came out of his room and said that the person that checked him earlier said he can check back around 3 to see if he can get an additional room. So the fd agent then asked me if I need two bed or one. I booked two beds. Which was understandable to be given to the guest who had his family when it was only my lady and I . So he gave the guest the room. Then proceeds to check me in, now he neglected to inform me that the king he has was occupied earlier and they complained about the ac not working. I know that I was only there just for 8 hrs but that information should have been brought up before I gave up my room which probably had ac. So we went to the room accompanied by the agent, he asked if it ok , at this point with no rooms available in the surrounding area I had no other choice but to accept the room. It was bearable for the 1st hour then the heat came full force. So at this point my wife decided to get up and start getting ready for her flight. She attempted to shower and the nob to turn on water fell off. I dropped her off to the airport came back to the hotel and decided to just stay in my car with ac then later went up to room to shower and check out. I just wish that I would have been told before I gave the room away then give me the option but he checked inn room got my incidentals pymt and told me after the fact.
Response from Gigi on Jul 28, 2023
Hello, I do apologize about the inconvenience of this stay. I do hope you stay with us in the near future so we can make it right for you!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good hotel
Smelled like smoke in the hallway. People hanging out playing music at 1 in the morning
Stayed 1 night in Jul 2023
Response from Gigi on Jul 24, 2023
Thank you for sharing your experience with us. At Hampton Inn we do strive to put our best customer service forward. Please stay with again so we can make it right for you!

2/10 Terrible

Chelsey

Traveled with family and small children
Liked: Cleanliness
They over booked for the weekend and instead of the 2 queen beds we paid for we were given a 1 king for 4 people. Would not recommend
Stayed 1 night in Jul 2023
Response from Gigi on Jul 19, 2023
Thank you for sharing your experience. I do sincerely apologize but game days are tough on us. We do hope you stay with us again in the near future so we can make it right for you!

8/10 Good

Jayvee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gigi on Aug 2, 2023
Hello, thank you for sharing your feedback!

4/10 Poor

Mahlique

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gigi on Jul 13, 2023
Thank you for sharing your experience. I hope we can better serve you in the future.

4/10 Poor

Gabriela Gil

The service at this location left a lot to be desired. We drove 7 hours to Atlanta due to a delayed flight that was later cancelled. The hotel was called around 10pm advising that we would be sure to make our reservation (that we payed for starting earlier that day) but we wouldn’t be arriving until the early hours of following day due to the unforeseen delays. When we finally arrived to the hotel, I was encountered with the fact that our two queen bed reservation had been given away and three people were expected to sleep on one king bed. We were too tired to go find another hotel at that time so we agreed to take what we could get. The staff advised that they would be on the lookout for a room with two beds the following morning, there was no f/u made nor any indication that they cared after that. We were also missing full toiletry supplies in the bathroom as well. Very disappointing stay for the name and price of the hotel.
Stayed 3 nights in Jul 2023
Response from Gigi on Jul 12, 2023
Hello, I am sorry to hear about your lackluster stay with us. We do hope you come stay with us again so we can make it right for you!