Ratings based on 325 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler
Samsung Smartphone Cell Phone StolenPosted Mar 30, 2015
If it hadn't been for the fact that my smartphone was stolen within an hour of checking out of the hotel (confirmation from Apple Apps that shut down my account due to multiple attempts to access account with invalid passwords), I would have given the hotel a very good rating. The front desk staff were very pleasant and helpful, and the staff that was responsible for the breakfast was excellent, but my advice is that if you stay at this hotel that you make sure you do not leave ANY valuables in your room!
by A verified travelerfrom Jacksonville
Did Not Meet ExpectationsPosted Feb 17, 2015
Pros: The room was clean and up to standards
Cons: Customer service and breakfast
Normally, I would rate any other hotel at least 3 stars for the same experience, but Hampton Inn failed to deliver on two of their major selling points. We arrived with a prepaid reservation after exploring Stone Mountain all day. I entered the hotel lobby and found it to be empty with the desk clerk (who had conveniently covered her name tag with a sweater) on stand-by at the front counter. I approached the counter and waited quietly to be acknowledged while she "clicked" away on her computer mouse. I continued waiting, and then waited some more. And then I waited some more after that. I began to wonder if I had interrupted an online shopping trip or perhaps a Facebook update. After what seemed like 1-2 minutes, I considered leaving and going elsewhere except for the fact that I had already paid for the room. Finally, I was greeted in a less than warm manner by the young lady who seemed inconvenienced by my arrival. I did, however, manage to get my room without any further delay. Finally, she was free to go back to "clicking" away on her computer. The room we were assigned was clean, comfortable, and quiet. We slept exceptionally well and had no complaints with the room, bathroom, or facilities. The next morning, we made sure to get up in time (an hour before the end of breakfast) to participate in the breakfast buffet in the lobby. What an utter and complete total FAILURE that was. The selection was horrible. No eggs, no breakfast meats, a very limited selection of fruit
for Everyoneby A verified traveler
Posted Feb 12, 2015
The building itself was a bit old; however the staff takes great care of the place and its guests, so it balanced out the experience.
for Everyoneby A verified travelerfrom georgia
Celebrating a birthdayPosted Feb 11, 2015
Pros: The easy assess to accommadations like shopping areas and tourist attractions.
the hotel and staff are just GREAT. I felt that my business was appreciated
for Everyoneby A verified travelerfrom Mt Pleasant, SC
Excellent hotel in Stone Mtn. GAPosted Jan 23, 2015
I always stay at this Hampton Inn when I'm in Atlanta. It's close enough to the city without all the headaches. The staff is always friendly and helpful. The rooms are always clean and well kept.
for Familiesby A verified traveler
Pleasant stayPosted Jan 8, 2015 on Hotels.com
The room was very clean. The bed was comfortable. Breakfast was hot and tasty. The eggs did not taste like they were freshly scrambled but poured from a bottle. Overall we thoroughly enjoyed our stay.
for Familiesby A verified travelerfrom Savannah, GA
Convienent to Stone Mtn park and local businessesPosted Jan 5, 2015
2 room suite for family of 5.. Plenty of room....Comfotable
for Familiesby Yun-Seokfrom tampa
comfortPosted Jan 5, 2015 on Hotels.com
This hotel was always comfort!!
for Familiesby Jackfrom greenville sc
off to the mountainsPosted Jan 4, 2015 on Hotels.com
facility was convient and clean. housekeeping was loud as they cleaned the rooms close to ours. they also knocked on my door early in the morning to clean.
for Personal Eventby A verified traveler
Posted Jan 3, 2015 on Hotels.com