Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from charleston, sc

Poor service and lots of excuses

Posted Jun 29, 2015
Pros: Good breakfast, but pricey and the wait staff at the restaurant were great.
The staff could not have cared less about our experience, with one exception. We let them know the room smelled like smoke and were told the hotel was sold out, too bad, deal with it. We let them know that we needed the linens changed at 8 in the morning and at 9 that night the front desk clerk came up and changed them and brought us clean towels, which we had also asked for before 9 that morning. We let them know there were no towels at the pool. And 20 minutes later my hisband had to go back to the front desk because there were still no towels. These are simple things they just did not do right.
Comment from Hotel Management
Jun 30, 2015 by Stefen S., Hotel Management
Thank you for taking the time to tell us about your stay. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our overall service and amenities. We hope you will consider staying with us next time your travels bring you back to the Alpharetta area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh

Always quiet, affordable and clean!

Posted Jun 23, 2015
This is my go-to hotel in the Atlanta area. You can't beat the price for the quality of the rooms and service! I've never had a bad experience here and look forward to staying here every visit I have to Atlanta.
Comment from Hotel Management
Jun 30, 2015 by Stefen S,, Hotel Management
Wow, thank you for giving us such a nice review and for being such a loyal customer. I am delighted to know that you feel so welcome at our property and we look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 16, 2015
Very nice hotel, location was great!! Great Staff friendly and courteous.
Comment from Hotel Management
Jun 22, 2015 by Stefen S., Hotel Management
Thank you for choosing our property, and for leaving feedback about your experience. I am happy that you enjoyed your stay and we hope to welcome you back again sometime soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
Stayed here for travel ball tournament. Close to field & far away from crowds. Has a guest laundry to wash dirty uniforms, too.
Comment from Hotel Management
Jun 8, 2015 by Stefen S., Hotel Management
Thanks for choosing our property and for leaving your feedback for future travelers. I hope that you will choose to be our guest again next time you travel to the Alpharetta area.
4 out of 5
Recommended
for Families
by A verified traveler from Memphis, Tenn

Regular customer

Posted May 30, 2015
Pros: Easy in and out for the handicap.
Cons: leaky area around toilet near back wall in Room 522. Otherwise very clean.
Location: small shops. gas, and other eating places
Wonderful breakfast selections; clean facilities, and very attentive restaurant host. Fun pool area for grandchildren Nice garden patio area for relaxing away from room. Plenty of lamps in every area of room A good working refrig and microwave
Comment from Hotel Management
Jun 8, 2015 by Stefen S., Hotel Management
Thank you for choosing to be our guest and for taking the time to leave us your feedback I am pleased that you were happy with your overall experience. I would also like to apologize that you experienced a few inconveniences during your stay. We strive to provide the highest level of service an amenities for each and every guest. I hope that you will choose to stay with us again next time you are in the Alpharetta area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great area

Posted May 27, 2015
Pros: Hotel staff
Cons: Pricing on breakfast
The hotel layout is impressive, hotel staff was extremely helpful and kind. The breakfast is overpriced with 'hidden charges' that I didnt realize until it was too late, there was a smell of marijuana in my room, I went to the nearby CVS to get an air freshner and that knocked that out, the room was nice though, pillows comfortable and the kids enjoyed the indoor pool. Great location
Comment from Hotel Management
Jun 8, 2015 by Stefen S., Hotel Management
Thank you for chosing o be our guest and for taking the time to tell us about your experience. We strive to provide the highest level of service and amenities. I would also like to apologize that you experienced some inconveniences during your stay. I hope that you will choose to stay at our property again next time your travels bring you back to the Alpharetta area.
4 out of 5
Recommended
for Everyone
by A verified traveler from suwanee, ga

Beautiful lobby and guest rooms

Posted May 24, 2015
I was very pleased upon walking into the hotel and seeing the lobby area. Hotel was clean , updated and inviting. Stayed in a King room and found the bed extremely comfortable. Also, loved the keruig in the room- great touch. Hotel was quiet although it seemed full and staff was nice.
Comment from Hotel Management
Jun 8, 2015 by Stefen S., Hotel Management
Thank you for taking the time to leave us your feedback. I am delighted that you felt at home with us during your visit. We strive to achieve the best possible experience for all of our guests so it is pleasing to know that we were able to make you feel so comfortable. I hope that we have the pleasure of accommodating you again on your next trip to the Alpharetta area.
4 out of 5
Recommended
for Everyone
by A verified traveler from KY

Overall good stay.

Posted May 18, 2015
Poor job on breakfast bar. Expensive for the food quality!
Comment from Hotel Management
Jun 10, 2015 by Stefen, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hilton Honors floor

Posted Apr 6, 2015
stayed 3 days no complaints. Wasn't in the room much so there wasn't anything noticeable. I will say the gift bag at check in was a nice touch.
Comment from Hotel Management
Jun 8, 2015 by Stefen S., Hotel Management
Thank you for being our guest and for taking the time to leave your feedback. I am happy that you enjoyed your stay at our facility and I hope that we we will see you again on your future visits to the Alpharetta area!
4 out of 5
Recommended
for Personal Event
by Ta-Nika

Posted Apr 3, 2015 on Hotels
Comment from Hotel Management
Jun 30, 2015 by Stefen, Hotel Management
Thank you for being our guest and for giving us a great score. I hope that you will come and enjoy another stay soon!