Exterior

Reviews of AC Hotel by Marriott Atlanta Downtown

3 out of 5
AC Hotel by Marriott Atlanta Downtown
101 Andrew J. Young Intl. Blvd. NW, Atlanta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1001 reviews" "
Rating 8 - Good. 219 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Cynthia, we are thrilled to realize you had a five-star experience at AC Hotel Atlanta Downtown. It's wonderful that you are satisfied with your stay. We eagerly anticipate your return visit, for another phenomenal stay.

10/10 Excellent

Carlton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a modern look with space for gathering, working, and/or eating.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Carlton, it's wonderful to read about your appreciation for AC Hotel Atlanta Downtown's contemporary design and versatile spaces. We are pleased you found our facilities suitable for a variety of activities. We hope to welcome you back in the near future for another delightful experience.

10/10 Excellent

Samantha C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Samantha, thank you for choosing the AC Hotel Atlanta Downtown and providing us with your wonderful rating on Expedia. It is great to know that your stay met your expectations. Our team is looking forward to hosting you once again in the future when your travels bring you back to Atlanta. Safe travels!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Thank you for the amazing rating, Gregory!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel Atlanta Downtown soon!Thanks again for leaving your feedback!

10/10 Excellent

Hunter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Literally the most amazing experience I hav ever had in Atlanta!!! Drove up, parking was so so easy. The lady at the front desk made my entire experience amazing. Her name was Tracy. She was the most energetic, amazing person you will ever meet. The best customer service I have ever had!! I will stay here anytime I come to Atlanta specifically because of her amazing customer service.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 2, 2024
Hunter, thank you so much for the glowing feedback about your stay at AC Hotel Atlanta Downtown. We're thrilled knowing that Tracy made your experience memorable with her energy and top-notch service. It's wonderful to learn that these factors, coupled with the convenient parking, have made us your preferred choice in Atlanta. We truly look forward to welcoming you back on your next visit.

10/10 Excellent

shanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff.
Stayed 4 nights in Feb 2024
Response from Customer Service on Apr 2, 2024
Shanna, we're delighted you found the rooms at AC Hotel Atlanta Downtown to be well-maintained and that our team members made a positive impression on you. We hope to welcome you again on your next visit to Atlanta.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, efficient room(no frills but functional), beautiful gym and an amazing friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Robert, thank you for the glowing review of your stay at AC Hotel Atlanta Downtown. We are thrilled you found our location advantageous and our rooms efficient. It's also great to hear you had the chance to utilize our stellar fitness center, and our team members appreciated your kind words. We hope to welcome you back again real soon.

10/10 Excellent

Leroy Kinsey

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Leroy, it's wonderful to hear that you loved everything about your stay at AC Hotel Atlanta Downtown. We strive to provide a memorable experience to all our guests. We look forward to welcoming you back in the near future.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service
Arrived at 1AM after a very long day. Room was 74 when i went in. Set thermostat to 68 and went to bed. Woke at 3AM hot. Looked at thermostat. Said 75 and cooling. Fan was on. So tired i just went back to bed with no covers. Got up at 7AM after tossing around and thermostat said same, 75. I took a photo and checked out and mentioned all this to the desk guy. He just said, thanks for letting us know. I said, no discount for the sauna? Nope! And btw, the beds are cheap and do not have a box spring and the sheets are poor quality. I stayed at the Holiday Inn two blocks over the week prior. They have a low end lobby and staff but the beds and sheets ten times better. To me it's all about the bed an this Marriot is a fail.
Response from Customer Service on Mar 25, 2024
Thank you for taking the time to share your feedback, Charles. We apologize for your experience. A member of our Management team will contact you directly.

10/10 Excellent

Vanessah, Raleigh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, location and staff
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Vanessah, thank you for your complimentary remarks. We're thrilled to hear you recognized the AC Hotel Atlanta Downtown for its highly favored location. We also take great pride in our capable team members who are devoted to ensuring guests have an exceptional stay. We look forward to your next visit.

10/10 Excellent

Prestige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel to stay at if you have an event to attend at the State Farm Arena. It is close by and their is a Waffle House next to the hotel. The Hotel was clean and the staff was very professional!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Prestige, it's wonderful to hear how much you enjoyed your stay at AC Hotel Atlanta Downtown. We're glad that our proximity to the State Farm Arena was convenient for your needs and that you also found our cleanliness and professionalism noteworthy. We truly appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

Amoy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the cleanliness. Staff were really welcoming and polite. Only thing I had a problem with, no lotion in the room.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Amoy, we're delighted to hear that you loved the pristine environment of AC Hotel Atlanta Downtown and found our team members cordial and inviting. We appreciate your feedback concerning in-room amenities and will certainly add it to our continual improvement process. Thank you for your review, and we hope to accommodate you again soon.

10/10 Excellent

Ronisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Ronisha, it's fantastic to see your perfect rating for AC Hotel Atlanta Downtown! We're delighted that your stay with us met your expectations. We hope to welcome you back in the near future!

10/10 Excellent

Christopher

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Christopher, we are thrilled to know that you had a great stay at the AC Hotel Atlanta Downtown. Your high rating means a lot to us. We eagerly look forward to your next visit. Safe travels until then!

10/10 Excellent

Katrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality amongst the staff
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Katrina, thank you for sharing your thoughts about your recent visit to AC Hotel Atlanta Downtown. We're pleased to read that you appreciated the excellent hospitality shown by our team members. We're looking forward to welcoming you back on your next trip to Atlanta.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thank you for the 4-star rating, Tracy!It's great your time at AC Hotel Atlanta Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Thanks for the 4/5 rating, Amy!We're thrilled you enjoyed your time at AC Hotel Atlanta Downtown so much! We look forward to sharing an even better experience with you soon.

10/10 Excellent

Adriana

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Adriana, it's delightful to hear such positive feedback regarding our incredible team members at AC Hotel Atlanta Downtown. We truly appreciate your warm comments. Looking forward to your next visit!

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Yvette, thank you for your glowing review of AC Hotel Atlanta Downtown. We're thrilled to hear our dedicated team made your stay enjoyable. We can't wait to welcome you back on your next visit to Atlanta.

4/10 Poor

steven

Disliked: Amenities
They charged me $100 for parking. Cleaning came knocking on the door 3 times, what time was I going to leave?
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Steven, we regret your recent experience didn't meet expectations. It's unfortunate to hear about your impressions regarding parking fees and the timing of our housekeeping team. We strive to ensure our pricing structure is clear upon booking and that our services respect our guests' privacy. We apologize for the inconvenience faced and value your feedback and will certainly take it into consideration. Thank you for allowing us to understand more about your stay.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The staff very nice and friendly The room very clean and comfortable They need to add a grab and go to their menu, not just a buffet breakfast
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Margaret, it's delightful to hear that you found our team members at AC Hotel Atlanta Downtown to be affable and welcoming, and that you enjoyed the cleanliness and comfort of your room. Your feedback about expanding our breakfast options is valued. We're always exploring ways to improve our guest experiences. We look forward to welcoming you back in the future for an even better stay.

8/10 Good

Kenesha

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good property.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Kenesha, we're delighted to hear that you found AC Hotel Atlanta Downtown to be a suitable accommodation selection. We strive to ensure our properties are well-maintained for all guests to enjoy. We appreciate your endorsement and looking forward to welcoming you back on your next trip to Atlanta.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, comfortable bed, easy walk to GWCC.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Jennifer, it's wonderful to hear that you enjoyed your stay at AC Hotel Atlanta Downtown; we're thrilled our cozy room and easy location added comfort to your experience. We look forward to welcoming you back soon!

10/10 Excellent

rubina y

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Rubina Y, it's fantastic to see your top score for AC Hotel Atlanta Downtown. We appreciate it greatly and hope to have the pleasure of serving you again. Thank you for taking the time to rate us.

10/10 Excellent

maryellen elizabeth, phila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Maryellen Elizabeth, thank you for your top-rating of AC Hotel Atlanta Downtown. We're delighted your stay with us met your expectations and we look forward to welcoming you back soon.

10/10 Excellent

Angela, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Angela, it's delightful to hear that your encounter with the AC Hotel Atlanta Downtown team members was positive. We always strive to uphold our commitment to provide a friendly and professional service. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Kathyann Lydia

Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Kathyann, thank you for choosing to stay at AC Hotel Atlanta Downtown. It's wonderful to hear you had a splendid stay. We appreciate your high rating and look forward to serving you again soon.

10/10 Excellent

Joann

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Joann, the AC Hotel Atlanta Downtown acknowledges your generous rating! We're elated that you enjoyed your stay and we're looking forward to your next visit with us. Your satisfaction is our greatest reward.

10/10 Excellent

Torrance

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Torrance, it's wonderful to hear you had a fantastic stay at AC Hotel Atlanta Downtown. We appreciate your perfect score and look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Katavious

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Katavious, it's wonderful to hear that your stay at AC Hotel Atlanta Downtown met your expectations in all aspects. Our team trusts you enjoyed your time and eagerly awaits your return for another perfect stay.

6/10 Okay

James

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
James, thank you for your rating. Your satisfaction means a lot to us, and it's regrettable to know we missed the mark this time. Nevertheless, thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 Excellent

Jackson

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Jackson, we're thrilled to know you had an outstanding experience at the AC Hotel Atlanta Downtown. It's guests like you who keep our commitment to service excellence alive. We appreciate your high rating and hope to see you soon. Thank you for sharing your experience with us on Expedia.

2/10 Terrible

Keturah

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Keturah, we regret that you had anything less than a five-star experience. We would appreciate a chance to understand more about your stay and ways we can make improvements. Please feel free to provide more details. We aim to provide excellent experiences and your feedback is vital to us.

6/10 Okay

Eugeniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Eugeniya, we noticed you recently visited and gave a fair rating. We appreciate you taking time to share your feedback. If there are areas where you felt we could improve, we would welcome the opportunity to hear more about your experience. Feedback, both positive and negative, helps us provide the best possible stay for our guests. We hope to see you again in the future, ensuring a more enjoyable visit.

8/10 Good

ANN CHRISTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast selection is not good, not worth the price. Hotel is great and staff very friendly.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Ann, it's wonderful to hear you found your experience at AC Hotel Atlanta Downtown commendable and that our colleagues embodied the friendly spirit we strive for. We will certainly take your input about the breakfast options to heart, as we understand the importance of a delectable start to the day. We appreciate your feedback and hope to accommodate you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
Great location. Great staff. I will be staying here again
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Anonymous, thank you for sharing your excellent experience at AC Hotel Atlanta Downtown. We're thrilled to hear that you appreciated our prime location and were pleased with our dedicated team members. Your intent to return is the highest compliment we can receive, and we're very much looking forward to hosting you again. Safe travels until then.

10/10 Excellent

Traneshia

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thanks for the perfect rating, Traneshia!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel Atlanta Downtown.Have a wonderful day!

10/10 Excellent

Antonio

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 9, 2023
Thank you for taking the time to leave this wonderful rating, Antonio! We hope to see you again soon at AC Hotel Atlanta Downtown so we can share yet another amazing experience!

4/10 Poor

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Thank you for sharing your feedback, Christopher.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Europe

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and nice hotel and room was clean the whole stay.
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 1, 2023
Europe, thank you for sharing your positive experience at AC Hotel Atlanta Downtown. We're thrilled to learn that our team members' assistance and our cleanliness standards contributed to a memorable stay for you. Your satisfaction is paramount, and we look forward to making more great impressions on your future visits.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right across the street from the Tabernacle. The on site bar open in the evening was very good. Staff was friendly.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Robert, it's wonderful to hear that you appreciated the convenient location of AC Hotel Atlanta Downtown and the quality of our on-site evening bar. We're glad that our amicable team members enhanced your stay. We can't wait to welcome you again in the future.

10/10 Excellent

Jennifer Haejung, Princeton

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 18, 2023
Jennifer, thank you! It's a delight to know you had a wonderful experience at AC Hotel Atlanta Downtown. We appreciate your top rating on Expedia and look forward to welcoming you back in the future.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
My car was parked at the hotel for less than 24 hours and I was charged $84. Ridiculous. Also, the lock on the door of my room was broken. When I complained about it when I checked out the clerk said “oh sorry.”
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 28, 2023
Christine, we regret to hear your concerns regarding your recent stay. While valet parking is a premium service, we certainly understand that cost is a factor to consider.Regarding the issue you encountered with your room door, we apologize. This is not indicative of the high standards we aim to provide to our guests. We have taken note of your comments and will ensure the necessary improvements are made. We hope for another chance to provide you with a better stay in the future.

10/10 Excellent

Bobby, Denver

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Close to Centennial Olympic Park
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 7, 2023
Bobby, thank you for sharing your feedback. We're thrilled you appreciated AC Hotel Atlanta Downtown's prime location near Centennial Olympic Park. We look forward to welcoming you back in the future.

10/10 Excellent

Kenny

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 4, 2023
Thank you for the perfect rating, Kenny!We are very pleased to hear that you had a wonderful stay at AC Hotel Atlanta Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC Downtown Atlanta was wonderful. We loved the location and the room was so nice. We were a group of 3 couples and I was in charge or the hotel reservations. I called to confirm details and talked with Mimi. Mimi is a treasure!! She was so helpful and friendly. I had messed up and reserved 2 sets of reservations and Mimi advised and helped. She checked on both of our friends and gave my husband and I the best greeting when we arrived. We loved the AC but we will come back because of Mimi!
Response from Customer Service on Nov 4, 2023
Lori, thank you for the wonderful feedback about your recent stay at AC Hotel Atlanta Downtown. We're absolutely thrilled to know our prime location and superb room accommodations have been to your liking. We appreciate your kind words about Mimi, she certainly is an incredible asset to our team. It's heartening to hear that her friendliness and assistance left a positive impact on your visit. We eagerly look forward to welcoming you and your friends back for another stellar experience.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and pleasant.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Sarah, we're thrilled that your stay at AC Hotel Atlanta Downtown was so enjoyable. It's wonderful to hear that our team members stood out with their helpful and pleasant demeanor. We hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

Rashaun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance and staff were friendly.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Rashaun, it's wonderful to hear you enjoyed the atmosphere at AC Hotel Atlanta Downtown and that our team members made you feel welcome. We strive to create a positive environment for our guests and it seems we achieved it during your stay. We hope to see you again soon!

6/10 Okay

Dominique

Liked: Cleanliness, amenities, property conditions & facilities
Employee at reception not too friendly but everything else was perfect the room very large the bed very comfortable the room very clean and the hotel close to everything within walking distance (aquarium-Coca-Cola-state Farm Arena)
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 27, 2023
Dominique, thank you for sharing your feedback. We're glad to hear that you appreciated the room size, bed comfort, cleanliness, and convenient location of the AC Hotel Atlanta Downtown. In regards to your remarks about reception, please know we value exceptional service and we regret if you felt this was not fully demonstrated during your check-in. We're continuously striving to improve and we appreciate your input. Looking forward to welcoming you back for an even better experience next time.

10/10 Excellent

Natalie

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 13, 2023
Natalie, thank you for leaving a perfect rating for AC Hotel Atlanta Downtown on Expedia! It's truly rewarding to know we met your expectations, and we can't wait to welcome you back.