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Reviews of Holiday Inn Atlanta/Roswell, an IHG Hotel

3 out of 5
Holiday Inn Atlanta/Roswell, an IHG Hotel
909 Holcomb Bridge Road, Roswell, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 219 out of 503 reviews" "
Rating 8 - Good. 173 out of 503 reviews" "
Rating 6 - Okay. 51 out of 503 reviews" "
Rating 4 - Poor. 31 out of 503 reviews" "
Rating 2 - Terrible. 29 out of 503 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tamara

Liked: Cleanliness, property conditions & facilities
None
Stayed 2 nights in Mar 2024

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tough to access off Holcomb Bridge Road going west.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wale

Stayed 1 night in Feb 2024

2/10 Terrible

Bin

Liked: Amenities
Disliked: Staff & service
Rude customer services. Security deposit was held for more than 3 weeks after checked out. When called, I was asking to check with my bank first. Absolutely not recommend.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Very nice place to stay. Would definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Donald

Stayed 6 nights in Nov 2023

8/10 Good

Joseph

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a mix-up on check-in: they didn't have our reservation readily handy and there was some confusion. Having a light switch as you come into the room to light the bed/main area would be nice.
Stayed 1 night in Nov 2023

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Timithy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except coffee,very acidic,bitter
Stayed 1 night in Oct 2023

4/10 Poor

Lana

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bedbugs Here!
Check-in was fast and friendly. Immediate view of the room was good...seemed clean. Then late at nighy, when we got ready to go to sleep, we found bedbugs!
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
I am disabled and walk with a cane. When I arrived at the registration desk to check in, the staff member was training a new staff member. Okay, I understand. But the training process took so long that I had to tell the staff member that I needed to sit down because I could not stand up so long through the complete trading process. After making this request, fortunately, the training immediately stopped and the staff member took over and quickly completed the registration. I believe the staff person who was trying someone was short sided. Firstly, I walk with a cane and was walking very, very slow to the front desk. I was the only person checking in. Secondly, when I arrived to the desk I asked if there were any accessibility rooms available. I was told all the accessibility rooms were sold out. Okay, I just took a normal room I purchased online for the evening. My concern here is that the front desk staff knew I was disabled in two ways and still took a trainee through a long-term process making me wait for a long time as he trained the new employee for registration. This was a poor decision. He should have stopped the training and took care of me quickly to provide no delay for my registration without me having to ask to sit down while he was training someone. I was in a lot of pain last night and was having trouble walking and standing. The staff person was more interested in training the new staff member than assessing my needs as a disabled customer.
Stayed 1 night in Sep 2023

8/10 Good

Christine

Stayed 1 night in Sep 2023

8/10 Good

Phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! I’d highly recommend it
Stayed 1 night in Aug 2023

10/10 Excellent

Schuyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Property was well kept.
Stayed 2 nights in Jul 2023

2/10 Terrible

Kevin Sherard

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool was broken. The bathroom fan, broken. The AC in the gym, broken. The side doors leading in from the parking lot, broken. All the vending machines, broken. The hotel lost power for several mins during thunderstorm The bar closes at 9pm
Stayed 3 nights in Jul 2023

6/10 Okay

Trey

Stayed 1 night in Jul 2023

2/10 Terrible

Jing

Never wanted to stay… Rude staff…
Stayed 6 nights in Jul 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In top 2 favorite after 8 days on road.
Stayed 1 night in Jul 2023

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was nice to use
Stayed 2 nights in Jun 2023

10/10 Excellent

Teruji, Roswell

Stayed 2 nights in Jun 2023

8/10 Good

RICHARD

Stayed 4 nights in Mar 2023

6/10 Okay

Beverly, Peterborough

Liked: Staff & service
Stayed 3 nights in May 2023

4/10 Poor

Cheryl

Traveled with family
Disliked: Room comfort
Too Loud
There were events in the hotel that allowed music to BOOM through the rooms most of the night. Guests are secondary to the events that they had booked. I’ll never stay there again.
Stayed 2 nights in May 2023

2/10 Terrible

Janice

Stayed 4 nights in May 2023

8/10 Good

Mike

Stayed 1 night in May 2023

10/10 Excellent

ENEIDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location near all restaurants, supermarket (driving) Staff pleasant and accommodating
Stayed 3 nights in May 2023

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was acceptable and satisfactory. Needed a hotel close to my son’s sports tournament. This worked. No complaints. Breakfast is not included. Allowed late checkout for 12pm.
Stayed 1 night in May 2023

10/10 Excellent

Beata Edyta

Stayed 5 nights in Mar 2023

6/10 Okay

Robert

Business traveler
Disliked: Room comfort
I will not stay here again
The first two nights all i could smell in my room was marijuana smoke from the other rooms full construction workers for two of the 5 night stay. The lobby bar never opened the entire 5 night stay. Breakfast was not very desirable. Room was clean but the toilet paper holder was hanging by a thread and the poor craftsmanship on repairs was quite apparent. The security doors on my end of the building were broken and the elevator looked a little rough. I would not stay at this hotel again.
Stayed 5 nights in Feb 2023

10/10 Excellent

Deneane

Stayed 1 night in Feb 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
Gentlemen who check me in was great.
Stayed 2 nights in Jan 2023

8/10 Good

Richard, Vancouver

Liked: Cleanliness
Room was clean and big. Amenities are okay, not exciting.
Stayed 3 nights in Jan 2023

10/10 Excellent

Andrea

Stayed 1 night in Jan 2023

10/10 Excellent

MICHELE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & room was well appointed!
Stayed 1 night in Jan 2023

10/10 Excellent

Taiwo

Traveled with family
Liked: Staff & service, property conditions & facilities
Easy checked in
Stayed 2 nights in Dec 2022

10/10 Excellent

CINDY, Fredonia

Traveled with partner
Liked: Cleanliness, staff & service
Nice clean stopover
Stayed 1 night in Dec 2022

8/10 Good

joseph

Stayed 2 nights in Nov 2022

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Seth

Liked: Cleanliness, staff & service, amenities
Nice property within walking distance to restaurants.
Stayed 1 night in Oct 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Le'Metrius

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The linen and towels were dirty. The building is extremely outdated. It just seemed a bit sketchy for the brand and location.
Stayed 1 night in Oct 2022

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and looks pretty good. Surrounding areas are clean and safe. The 8$ breakfast is not worth it. Some sausage patties, scrambled egg and biscuits. Not worth the money they charge for it. A little away from the city, but okay during a busy long weekend.
Stayed 1 night in Sep 2022

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in person was extremely nice and accommodating but I had to change rooms due to tv issues.
Stayed 1 night in Aug 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel.
The property was clean and the staff was friendy and very detail oriented. Great outdoor pool.
Stayed 1 night in Aug 2022

4/10 Poor

Hugh

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Roderick

Stayed 1 night in Jun 2022