Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Washington Township, NJ

Nice hotel close to the World Congress center

Posted Oct 27, 2014
Pros: The lobby staff were very helpful, giving me directions, holding my luggage, and calling a cab for me.
Location: This property is walking distance to the World Congress convention center, the CNN building, and a ferris wheel.
My room 907 was very comfortable and included a couch and refrigerator. The view is onto more hotel windows, but I didn't mind this because I came back to the room only to sleep. Good water pressure in the shower.
Comment from Hotel Management
Oct 27, 2014 by Malik, Hotel Management
Thank you for your kind compliments of our address. I appreciate you taking the time to share your recent experience. It will be our pleasure to welcome you again during your next visit to Atlanta.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Macon, GA

Convenient location

Posted Oct 24, 2014
Pros: Location primarily. Staff was very friendly and helpful
Location: Centennial Park, Underground and downtown in general. Some attractions (Ga Dome, aquarium) are a bit further but still walkable.
My room was GREAT for a single - only one chair in "sitting area" - and very convenient to the U.S. Court of Appeals, Centennial Park and downtown.
Comment from Hotel Management
Oct 28, 2014 by Malik, Hotel Management
Thank you for taking the time to share your experience with The Holiday Inn Express & Suites Atlanta Downtown. We sincerely appreciate your recognition and feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything we visited

Posted Oct 20, 2014
Needed a hotel close to the Tabernacle and this was a great choice. Hotel staff was nice, room was clean. Liked the location of hotel for the park, world of coca-cola, the aquarium, cnn.
Comment from Hotel Management
Oct 21, 2014 by Malik, Hotel Management
Thank you for your recent stay at The Holiday Inn Express & Suites Atlanta Downtown. We are very satisfied that you experience a pleasant stay while you visited our property. We are grateful for your review and we look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Nice, Clean hotel & close to the Phillip are arena

Posted Oct 14, 2014
Great experience! The staff was very attentive and helpful.
Comment from Hotel Management
Oct 17, 2014 by Malik, Hotel Management
We truly appreciate your feed back on our property and staff. We are very happy to hear that you had a "Great experience" staying at The Holiday Inn Express & Suites Atlanta Downtown. We look forward to your return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2014
Cons: The staff was not very friendly. The valet was extremely helpful and was the only staff member who was nice.
Overall the hotel was nice; however, I was a little disappointed with the staffs friendliness. The valet went above and beyond to help us, but the front desk staff was not helpful at all and they seemed as if they could care less that I was even there.
Comment from Hotel Management
Sep 25, 2014 by Malik, Hotel Management
We apologize that our facilities and service did not exceed your expectations. We hope that you will stay with us in the future so that we can make your stay more pleasant. Thank you for your review.
3 out of 5
by A verified traveler from South Ga

Not worth the money.

Posted Sep 20, 2014
Pros: Location
Cons: Fix the airconditioning
Location: Downtown Atlanta. Everything to do.
The room are very, very, very small. The room was hot. .Had the air on the coldest setting and it still would not cool the room.
Comment from Hotel Management
Sep 23, 2014 by Malik, Hotel Management
Thank you for writing a review of your recent stay with us. We are very sorry you experienced an undesirable stay. Your satisfaction is very important to us and we appreciate your feedback. We hope that you will consider giving us another chance.
3 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Walking distance to sites. No room service.

Posted Sep 1, 2014
The description said 2queen beds. However, there was only 1 queen bes in the room. The sitting area was in a separate room from the bed. It had a fridge & microwave. However when I called to get towels and cloths for the room they told me I had to come to the front because they didn't have room service. Also, they got confused about late checkouts.
Comment from Hotel Management
Sep 5, 2014 by Malik, Hotel Management
Thank you for taking the time to post your review. We apologize that our facilities and service did not exceed your expectations. I hope that you will allow us another opportunity to demonstrate our signature hospitality again soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 28, 2014
Great Staff. Small Rooms. Free Breakfast was OK at best.
Comment from Hotel Management
Sep 1, 2014 by Malik, Hotel Management
Thank you for taking the time to share your experience with The Holiday Inn Express & Suites Atlanta Downtown. We sincerely appreciate your recognition and feedback.
2 out of 5
by A verified traveler from W

Non-smoking room stunk of tobacco

Posted Aug 4, 2014
Hotel approach poorly marked. No neon signs. Valet parkers not ready to serve, wanted me to turn truck around. Booth should have been set up outdoors and vehicle should have been taken immediately, not at their convenience.
Comment from Hotel Management
Aug 10, 2014 by Malik, Hotel Management
I appreciate the feedback you have provided and apologize that your stay was anything less than exceptional. Your satisfaction and loyalty is a priority to The Holiday Inn Express & Suites Atlanta Downtown. I hope you will allow us another opportunity to demonstrate our signature hospitality the next time you travel to Atlanta.
5 out of 5
Recommended
by Jordan from Alabama

Great Hotel, Friendly Staff

Posted Jul 31, 2014 on Hotels.com
People often complain too much about "noisy" neighbors and give a Hotel a poor rating. People fail to realize that the walls/flooring/sub-flooring are thin, it's a hotel, you are going to hear people on opposite sides of you if they are making noise or banging around dropping things. People said that about this hotel. Is it true? yes, I heard people moving around, distant thuds, but its a Hotel, you are crammed in with a ton of people at one time, you are going to hear that at any hotel! This particular hotel was great, the most comfortable bed, with 4 different pillow firmness with it stiched into thee pillow haha that was great. I got a curtesy call 20 minutes after I unpacked to make sure I liked the room from the front desk.. Clean bathrooms, granite shower, very nice for the price I paid and will stay again next time!