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Reviews of Holiday Inn Express Hotel & Suites Austell - Powder Springs, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Austell - Powder Springs, an IHG Hotel
3741 Tramore Pointe Pkwy, Austell, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 403 out of 639 reviews" "
Rating 8 - Good. 146 out of 639 reviews" "
Rating 6 - Okay. 47 out of 639 reviews" "
Rating 4 - Poor. 19 out of 639 reviews" "
Rating 2 - Terrible. 24 out of 639 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Akadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from NH on Apr 25, 2024
Hello Akadia,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from NH on Apr 9, 2024
Hello Joseph,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NH on Apr 9, 2024
Hello Mary,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NH on Apr 8, 2024
Hello Terri,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

ANTOINESE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NH on Apr 1, 2024
Hello Antoinese,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, great breakfast
Stayed 3 nights in Mar 2024
Response from NH on Mar 12, 2024
Hello Julia,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Peyton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to family and friends. Plenty of food and shopping options in the immediate area.
Stayed 2 nights in Mar 2024
Response from NH on Mar 11, 2024
Hello Peyton,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! Above expectations in cleanliness, good breakfast and easy access to everything.
Stayed 4 nights in Feb 2024
Response from NH on Feb 26, 2024
Hello Lori,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Marc

Stayed 1 night in Feb 2024
Response from NH on Feb 20, 2024
Hello Marc,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Sohal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from NH on Feb 19, 2024
Hello Sohal,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

rose

Nice
Stayed 2 nights in Feb 2024
Response from NH on Feb 12, 2024
Hello Rose,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, property conditions & facilities
Convenient and it was easy to visit our family from this location and the staff is superb
Stayed 2 nights in Jan 2024
Response from NH on Feb 5, 2024
Hello Robert,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Lynnwood

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from NH on Feb 5, 2024
Hello Lynnwood,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great
Stayed 2 nights in Jan 2024
Response from NH on Jan 29, 2024
Hello Pamela,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from NH on Jan 24, 2024
Hello Judith,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Cardel

I didn’t like the feel of the entrance and the cleanliness of the carpet.
Stayed 1 night in Jan 2024
Response from NH on Jan 15, 2024
Hello Cardel,Thank you for taking the time to post a review about your stay here at our hotel. I am sorry to learn that you did not like the feel of the entrance and the carpet. Please know that I have shared your comments with the housekeeping manager so that we may look into this. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional!
Stayed 6 nights in Jan 2024
Response from NH on Jan 12, 2024
Hello Ricardo,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

huizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from NH on Jan 24, 2024
Hello Huizi,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The perfect 10 score is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Esther

Stayed 5 nights in Dec 2023
Response from NH on Jan 24, 2024
Hello Esther,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice Quiet around area. I would stay here again
Stayed 1 night in Dec 2023
Response from NH on Jan 1, 2024
Hello Mary,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Elizabeth

Liked: Amenities
Very comfortable and clean
Stayed 1 night in Dec 2023
Response from NH on Jan 1, 2024
Hello Elizabeth,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Hotel is nice, convenient to Six Flags and other parks I was visiting for trip, room was comfortable and quiet, and the amenities and breakfast options were excellent. The microwave, refrigerator, and wet bar are a plus as it’s great for dinners or heating leftovers!! Bathroom was clean, plenty of towels and shower was great after long days of visiting parks! Bed was comfortable, very soft and made (sleeping in) Heaven! AC was awesome for white noise and kept room comfortable!! Cons: little noisy from other guests, but in a place away from home, expect that (stomping, bumping the walls, etc.). Also an issue with the area: the parks I went to and certain areas inside the parks smelled like strong weed or marijuana and the odor was unpleasant. I understand no control over that, but just something to be aware of: certain smells offend!! I enjoy these mini trips, but may consider something better in future. My trip was fun, and I thank the Hotel for offering me a place for a few nights to rest and relax and for placing quality in guest comfort and safety first!!
Stayed 3 nights in Dec 2023
Response from NH on Dec 29, 2023
Hello Caleb,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Ramon

Stayed 7 nights in Dec 2023
Response from NH on Jan 15, 2024
Hello Ramon,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Keith

Traveled with family
Liked: Amenities
Response from NH on Feb 12, 2024
Hello Keith,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Pamela

Stayed 2 nights in Dec 2023
Response from NH on Jan 12, 2024
Hello Pamela,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Don

Stayed 1 night in Dec 2023
Response from NH on Dec 19, 2023
Hello Don,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Just wow. Above and beyond.
Stayed 4 nights in Dec 2023
Response from NH on Dec 19, 2023
Hello Catherine,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NH on Dec 5, 2023
Hello Mike,Thank you for taking the time to post a review about your stay at our hotel. I am happy to learn that the hotel and staff interactions was to your liking. The perfect score is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Michael Samuel, Golden Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from NH on Nov 29, 2023
Hello Mr. Michael Samuel,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back soon!
Stayed 2 nights in Nov 2023
Response from NH on Nov 29, 2023
Hello Antonio,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Clark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great staff every time we stay.
Stayed 4 nights in Nov 2023
Response from NH on Nov 20, 2023
Hello Clark,Thank you for taking the time to post a review about your stay at our hotel. The perfect score is greatly appreciated. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from NH on Nov 20, 2023
Hello Matt,Thank you for taking the time to post a review about your stay at our hotel. The 10 out of 10 rating is greatly appreciated. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Damon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful with our check-in and allowed to check in early which was very helpful. Room is clean and comfortable
Stayed 1 night in Nov 2023
Response from NH on Nov 15, 2023
Hello Damon,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Kiere

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2023
Response from NH on Nov 1, 2023
Hello Kiere,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

2/10 Terrible

Casey

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service
I felt discriminated against for my disability I have an emotional support animal and before I could show any of my documents the the female at the counter immediately told me my pet was not allowed even though the state allows reasonable accommodations for emotional support. when I tried to let her know that I had papers and was willing to provide them even though laws state I do not have to she continued to turn me away. Never once looked at my paperwork. I had to put my pet in boarding which was very difficult for me because I was in town for a wedding and had already paid my hotel fair. she offered to refund my money but was not good for me because it would not have been available for me to go purchase another hotel. These experience has scarred me and I have been a loyal customer with IHG but I will never stay at another IHG again.
Response from NH on Oct 16, 2023
Hello Casey,Thank you for posting a review about your experience at our hotel. It was disappointing to learn that we did not meet your expectations. Unfortunately, our hotel is not a pet friendly hotel and we do not accept emotional support animals/pets. I was happy to learn that the agent at the desk was willing to cancel your reservation for free, waive all charges that would have occurred of this late cancellation and refund all of your monies for this stay so that you may seek accommodations at another hotel that will allow pets/emotional support animals. I am sorry that I cannot do more for you at this time and for any inconvenience you experienced. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from NH on Oct 16, 2023
Hello Sonia,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only have one minor complaint they should let you know of the deposit you have to pay ahead of time it's $10 per day. But everything else was great. Breakfast you have a young Lady named Taneika she was great fantastic she greeted us with so much love and welcoming. She was very helpful. Kudos to Ms. Taneika...
Stayed 2 nights in Oct 2023
Response from NH on Oct 10, 2023
Hello Ms. Priscilla,Thank you for taking the time to post a review about your stay with us. It is through feedback from our guest that we able to improve upon the services we offer. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs. Kind Regards, Nicole Handel - GM

10/10 Excellent

Jim

Stayed 1 night in Sep 2023
Response from NH on Oct 16, 2023
Hi Jim,Thank you for the 5 stars!! I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Robert John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. The counter person was extremely friendly and helpful.
Stayed 1 night in Sep 2023
Response from NH on Sep 19, 2023
Hello Mr. Robert John,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Robert, Middlebury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from NH on Sep 20, 2023
Hello Robert,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and friendly staff
Stayed 1 night in Sep 2023
Response from NH on Sep 18, 2023
Hello Amanda,Thank you for taking the time to post a review of your stay. It is through feedback from our guest that we able to improve upon the services we offer. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from NH on Sep 13, 2023
Hello Jennifer,Thank you for taking the time to post a review of your stay. It is through feedback from our guest that we able to improve upon the services we offer. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Jeremy, Gainesville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had amazing staff that was extremely friendly. Even the ladies working the breakfast area was nice and not rude like other places we have stayed. The pool was like a private oasis which was really nice.
Stayed 1 night in Sep 2023
Response from NH on Sep 5, 2023
Hello Jeremy,Thank you for taking the time to post a review on your stay at our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Caryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Better room lighting needed
Stayed 2 nights in Aug 2023
Response from NH on Sep 5, 2023
Hello Caryl,Thank you for taking the time to respond to our survey. It is through feedback from our guest that we able to improve upon the services we offer. I am happy to hear that the hotel and staff interaction was to your liking. Please know that I have mentioned your comments/suggestions about better lighting in the room to upper management so that they may look into this. Again, thank you for sharing your experience with us. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

6/10 Okay

Aaron

Stayed 1 night in Aug 2023
Response from NH on Sep 5, 2023
Hello Aaron,Thank you for taking the time to post a review about your stay with us. It is through feedback from our guest that we able to improve upon the services we offer. I am sorry that we did not exceed your expectations during your stay with us. We hope that you will give us another try. Again, thank you for sharing your experience with us. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

LB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned
Stayed 2 nights in Aug 2023
Response from NH on Aug 9, 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback. I am happy that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Dramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great experience! Amazing staff
Stayed 2 nights in Aug 2023
Response from Leslie on Aug 7, 2023
Dear Dramon,Thank you for your review. We appreciate the kudos on our amazing staff. I am glad to hear you had a great experience. Take care and hope to see you again soon

6/10 Okay

Tanica

Traveled with family and small children
Liked: Cleanliness, amenities
WiFi/internet did not work until the day of check out. Was traveling while needing to work and was unable to fue to this. Asked for someone to contact me about concession or to discuss inconvenience and loss of a day of pay due to this and did not receive. The facility itself was in nice condition, looked and smelled very clean which I appreciate but had to deal with ants in room and spider webs, bugs and other not nice things to look at when opening the blinds. Pool was nice as well. Pretty quiet for most part and would consider staying here again if compensated for my inconveniences.
Stayed 2 nights in Jul 2023
Response from NH on Aug 9, 2023
Hello Tanica,Thank you for taking the time to post a review about your stay with us. It is feedback from our guests that we are able to improve our service. Please know that we will be sharing your comments/suggestions with staff so that we can ensure that a similar situation does not occur in the future. I apologize for any inconvenience this may have caused you. Again, thank you for sharing your experience with us. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel Just Outside Atlanta
Everyone we interacted with gave us superb and friendly service. The gentlemen who checked us in was great. Breakfast and the lady who was running it was great. Young lady who checked us out was fantastic as well. Would 100% return.
Stayed 1 night in Jul 2023
Response from NH on Aug 2, 2023
Hello Mr. Thomas,Thank you for taking the time to respond to our survey. It is through feedback from our guests that we are able to improve on our service. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

4/10 Poor

Diego

Liked: Staff & service
Water leak in our room . Waited at lobby while they cleaned…
Stayed 1 night in Jul 2023
Response from NH on Aug 2, 2023
Hello Diego,Thank you for taking the time to respond to our survey. It is through feedback from our guests that we are able to improve on our service. I was disappointed to learn of the water leak in your room. Please know that I have shared your comments/suggestions about this to the chief engineer so that he may look into this to prevent a similar situation from occurring in the future. I am sorry for any inconvenience you experienced. Again, thank you for sharing your experience with us, we look forward to your future lodging needs.Kind Regards,Nicole Handel - GM