Ratings based on 1,055 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Nice clean hotel

Posted May 29, 2015
Pros: The area where it is is nice
Cons: Not to much room between the toilet, shower and door
Location: Close to restauants and mall
Had a good stay at this hotel. The room was very clean and had the amenities I need it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Simply WONDERFUL!

Posted May 20, 2015
Location: VERY CLOSE TO CUMBERLAND MALL!
I had such a wonderful time at this hotel. Staff was EXTREMELY friendly, clean rooms and so close to Cumberland mall you could walk and be there in 10 minutes. For now on I will ONLY stay at this hotel when in Atlanta.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Good area, close to shopping.

Posted May 17, 2015
Rooms need better maintenance. Shower leaked or air conditioning unit made high pitch noises. Overall hotel staff was friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2015
The hotel was great. The only thing I would complain about would be that the food under the hot plate for breakfast was always dry or else the skillet would be empty.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Overall a Pleasant surprise!!

Posted May 11, 2015
Pros: Clean and very nice rooms.
Cons: Check out and morning staff friendliness.
Location: Close to shopping and restaurants. Very good location.
The front desk at check in, was Great! The room and hotel was very clean and close to everything. The staff in the morning and at check out could act like they care. Overall, A very good experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Great Hotel

Posted May 6, 2015
Excellent service and hospitality! Hotel staff was very pleasant and very respectful. Room service was prompt! Excellent amenities very close by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Surpise surprise surprise!!

Posted May 5, 2015
Staff was excellent and the most friendly I've experienced in any hotel chain. Check in was quick and efficient and the renovations made the place top notch. Plan your breakfast time well as its crowded and somewhat chaotic. However, this place was top notch in customer service and making the stay pleasurable.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice

Posted Apr 15, 2015
Pros: breakfast and staff
Cons: bathrooms
Location: can do almost anything nearby
bathrooms are too small. the door going into it goes wrong way and have to straddle toilet to get out
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando-FL

very bad cleaning of my room!

Posted Mar 31, 2015
The hotel was good, the staff great too. However, the cleaner of my room was very bad...I just complained about this, but in the next day the cleaning was either terrible!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a thriving area

Posted Mar 16, 2015
Nice hotel, bed sleeps wonderful. Great location, not to far from downtown ATL and more. I will be visiting and stay at the Hyatt again, really soon