Ratings based on 1,471 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Week-end getaway

Posted Aug 26, 2014
Pros: Clean, friendly staff
Cons: Few more towels. The concierge could have been a little more helpful.
Location: Downtown Atlanta. Aquarium, world of Coke, Olympic Park, fairris wheel, many restaurants
Our room was very nice. A little on the small side, but very well layed out. It was very clean, which more than makes up for space. Over all just a great value for an exceptional place. Loved the restaurants and bar area. It was also close to all the sightes we wanted to see.
4 out of 5
Recommended
for Everyone
by A verified traveler from GA

A Night away

Posted Aug 25, 2014
Nice hotel and stay! The staff was great! We went to OSS and it was nice to party and stay at the Hyatt afterwards.
4 out of 5
Recommended
for Everyone
by A verified traveler from corbin ky

convenient location

Posted Aug 25, 2014
Pros: service and the valet people was extremely professional
Cons: cleanliness . room and hall ways needed vacuumed an no fridge in rooms.
Location: location was good and lots of things to do was very pleased with all this.
room was small they didnt tell us we would be on the radiant level i think is what they called it it was more or less a closet with a small an i do mean small bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Ambiance, lively, sleek & sexy

Posted Aug 25, 2014
The rooftop spinning lounge Polaris is a must see. The view is great & the food was delicious. FYI the kitchen closes as 10pm. It would have been nice to know this as we ordered our late dinner. All other service was exceptional. The room was comfortable with a balcony. Will definitely consider for future visits.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wrong size bed

Posted Aug 19, 2014
I was supposed to get a queen size bed and ended up with two doubles
3 out of 5
by A verified traveler from Virginia

Check your receipt...

Posted Aug 18, 2014
Check your receipts...the hotel charged me for three days of parking (instead of two) and drinks at the bar were suppose to be "free" per the clerk at check-in.
4 out of 5
by A verified traveler from South Carolina

Great hotel, too pricey!

Posted Aug 18, 2014
Pros: It was family friendly, staff was great and overall it was a beautiful hotel.
Cons: Improvement would come with giving the guest some amenities and not sticking a high cost to them. I pay a lot for the stay, so amenities where costly
Location: You have the Aquarium, Coca Cola exhibit, Civil and Human Rights exhibit, childrens museum and great shopping.
The hotel was beautiful and very cozy. I think that the staff went above and beyond to make you feel comfortable. The down side was the cost, you had to pay for internet services and the parking price was very outlandish. I think that I found over 10 other parking areas close in the vicinity that where almost 3x less then the hotel. The only reason I utilized the hotel parking is because I was from out of state and did not want to get lost.
Comment from Hotel Management
Aug 23, 2014 by Walter, Hotel Management
Thanks for staying with us and it's wonderful to hear that you enjoyed your time with us. Our friendly staff truly makes our property stand out. We are located in the heart of downtown Atlanta and are within walking distance to many must-see attractions: Georgia Aquarium, World of Coca-Cola, CNN Center, SkyView and more. Come back and see us again, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted Aug 17, 2014
The hotel is really nice and the staff are really friendly. ..it was my husband's birthday so it was a mini vacation for us. The hotel clerk upgraded our room for us from a queen to king bed with no additional charge which was very thoughtful since he's 6'2..lol. We've decided that every time we are in that area that will be the hotel we will stay at.
Comment from Hotel Management
Aug 22, 2014 by Walter, Hotel Management
Thanks for staying with us and we are already excited for your return to the city! It's so wonderful to hear stories of when our staff goes above and beyond to please our guests and to meet your needs. Every guest has different expectations, and our staff works diligently to ensure they are all met —all while providing top notch hospitality. Come back and see us again, soon! And happy belated birthday to your husband!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

So comfortable and friendly. Thanks!

Posted Aug 17, 2014
The staff were so friendly , the facilities are good.
4 out of 5
Recommended
for Everyone
by A verified traveler from tallahassee, fl

Excellent but....

Posted Aug 15, 2014
Don't leave anything in the room....cleaning crew isn't the most honest. I left a nice hat on the back of the bathroom door to only call the hotel after my flt landed. After speaking with multiple people and managers no one has turned anything in. FYI it's theirs after you leave.
Comment from Hotel Management
Aug 23, 2014 by Walter, Hotel Management
We are currently following up with our Rooms and Security staff to learn more about the situation. Thank you for bringing it to our attention after your departure from the hotel.