Ratings based on 344 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cumming, GA

Staycation

Posted Aug 25, 2014
Pros: The staff.
Cons: The parking can be tricky to locate, but that would be a bit hard to fix.
Location: Lenox Mall is walking distance (you don't even have to get wet). Easy drive (or ride on Marta) to Midtown and Downtown.
We took the weekend off and stayed in town. Just wanted some down time at a luxury hotel. The best thing about the hotel was the outstanding staff. They made excellent recommendations for restaurants and things to do. They were very professional. Very well done!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing place to stay

Posted Aug 19, 2014
Pros: The pool and facilities are beautiful. They really had all the bells and whistles for the convenience of the guests.
Cons: Put more fish options on the dinner menu!
Location: It's connected to the Lenox Mall but in spite of that was very private and quiet! When you step inside you don't even know it's connected to a mall.
The staff was very personable which really put the icing on the cake with our stay! It made us feel like a number one priority. It was a very wonderful stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Sleep ever!

Posted Jul 29, 2014
Pros: The bed!
I always enjoy my time at the JW Marriott. The room is always clean and the staff is very attentive. My favorite part of my stay at any JW is the (drumroll) BED!. The best bed and pillows ever! I only hate that I always have to arise early for my flight. I plan to book at the JW for pleasure one day so that I can stay more than one night; and sleep in. (since I am always there for business travel and have to leave so soon.)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Pros: The room
Cons: Breakfast Buffet
Very nice check in staff, room was clean & quiet. Breakfast buffet was ok, not as clean & food on the buffet not hot. Omelet station was excellent. Slight problem with the complimentary valet parking, but I insisted on what I was entitled to & they gave me the proper credit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central KY

Great Choice for a Great Visit

Posted Jul 21, 2014
Spending time in Buckhead? Looking to shop at Lenox Mall? This is your spot. It's a lovely, luxe hotel with excellent service, an indoor walkway right into Lenox and a shuttle service to nearby locations. It's also next to Marta and has a great view. What more do you need?
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Great service!!!! Great location

Posted Jul 21, 2014
Pros: Everything
Cons: Nothing
Location: LENOX!!!!!
We spent only one night as we had driven over to pick up a car at Mercedes of Buckhead. We did not get into the hotel until 11:00. Of course the restaurant was closed and my husband was hungry, The server on duty went into the kitchen and made him something herself. Where do you get that kind of service?! Also, it is so wonderful if you are as challanged by Atlanta traffic as we are. You can step right into Lenox Square without having to drive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, GA

Very Beautiful Hotel connected to the Lenox Mall

Posted Jul 9, 2014
Pros: Clean, Beautiful, Friendly staff, Steps away from Lenox Mall.
Cons: Internet and Parking should be free.
Location: The Lenox Mall is steps away.
Well maintained hotel, beautifully decorated and extremely friendly staff!. My room had a gorgeous "far" view of the city of Atlanta, the bed was so soft and comfortable (I had a great sleep), a good size bathroom (great shower and big clean towels). My family and I stayed for the July 4th fireworks at the Lenox Mall, it was the best decision we made; the hotel is connected to the Lenox Mall (just steps away). Overall excellent hotel!!!!
1 out of 5
by A verified traveler from canton, GA

Poorly staffed hotel. Big disappointment.

Posted Jul 6, 2014
I stayed here on July 3, 2014. This hotel is adjacent to Lenox Mall and one block away from the Peachtree Road Race start line, which I was running. This hotel was expensive and I expected service to be far better than it was. I had four in my party, yet there were only 2 towels in our bathroom. My Husband walked to front desk to ask for towels. He was told they would deliver to our room. One hour later...no towels. I called front desk and receptionist said "Sorry, we only have one person working as a runner tonight". I then walked down to women's locker room by pool and got the last towel I could find. The workers and wait staff we very nice...I don't blame them. The problem is with poor preparation on the managements part. By the way, the towels never came and no apology or contact. Will not stay here next year...very disappointed.
3 out of 5
by A verified traveler

Posted Jul 5, 2014
Pros: Location
Cons: see above
Only two coffee packets per room-- need at least four. Not sure why room card key is necessary to exit parking deck upon check out--really slowed down departure. For a luxury destination not really impressed. Will lodge elsewhere next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 4, 2014
Location: Near many restaurants and Ga 400.
Hotel is attached to Lenox Mall in Buckhead. Room was comfortable, clean, and bedding was excellent.