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Reviews of Best Western Plus Duluth / Sugarloaf

2.5 out of 5
Best Western Plus Duluth / Sugarloaf
2370 Stephens Center Dr, Duluth, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area. Nice hotel but the Internet service is not the best at certain hours.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Displeased with room and customer service
Stayed 1 night in Feb 2024
Response from Front Office Manager on Apr 22, 2024
Thank you for taking the time out of your day to give us a review. Please if you have any extra time to explain what all went wrong with the front desk experience and your room do let us know. We would love to make sure your next stay is better.

10/10 Excellent

Lamar, Dalton

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very nice. Plenty of dining and shopping close by. Great if you’re in town to see the Gladiators play hockey
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Thank you for the perfect score and nice review. We want to say thank you for choosing our property for your stay and we look forward to having you back.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!! Will definitely be back!
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Thank you for the perfect score. We look forward to having you back at our property.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robert on Apr 19, 2024
Thank you for the perfect score. This goes a long way in showing how well our staff can work together.

8/10 Good

Changho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Elizabeth, Loganville

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with pets and my son, the space comfortable, clean and very affordable. I was worried that the price meant it would be mediocre but it was great! Would definitely recommend.
Stayed 1 night in Apr 2024
Response from Robert on Apr 11, 2024
Thank you for leaving a review for your past stay at our hotel. We are glad you enjoyed your stay, and we look forward to having you back.

8/10 Good

Corneva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Negatives that were not real breakers but inconvenient: Phone in room did not work when I tried to call front desk. I used cell which is obvious back up but was inconvenient. Also there was no shelf in shower to set soap/shampoo/etc. Positives: parking, there is one space for electric vehicles for those who need it; mile from sugarloaf mills Mall for shopping and local shopping and restaurants. Front desk was accommodating and responsive to inconveniences noted above. Breakfast included
Stayed 2 nights in Apr 2024

6/10 Okay

Kevin

Disliked: Property conditions & facilities
Will not stay again
Stayed 4 nights in Apr 2024

10/10 Excellent

Fatima

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great. From the moment we walked in until we checked out. Room was clean, tv worked, water was hot, and a/c worked. 10/10
Stayed 1 night in Mar 2024

8/10 Good

LECHELE

Liked: Cleanliness, staff & service, property conditions & facilities
Please get some better pillows, but overall one the best and cleanest hotel's I've stayed in ,in a while
Stayed 6 nights in Mar 2024

10/10 Excellent

Miguel, Buford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was gross looking.
Stayed 1 night in Mar 2024

10/10 Excellent

E

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and very convenient/accessible..
Stayed 2 nights in Mar 2024

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. Everything was clean and I felt comfortable there.
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay at the Best Western. Family and friends also had booked with us. The breakfast was great and the staff was awesome. The areas were clean and shopping stores were close by. We as a family all agreed that we will be coming back to Best Western Sugarloaf. Thanks Best Western Sugarloaf for making our stay very enjoyable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Natalie Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

john, philadelphia

Liked: Staff & service, property conditions & facilities
The room that i stayed over night was smell something that weird like old cigarettes espein bathroom.
Stayed 1 night in Mar 2024

10/10 Excellent

Aleksandr

Liked: Cleanliness

10/10 Excellent

reevah

The staff is wonderful. The hospitality was amazing. Lovely rooms. Would highly recommend.
Stayed 5 nights in Mar 2024

8/10 Good

Anthony

Business traveler, Traveled with partner
The property was clean and breakfast was not bad
Stayed 3 nights in Mar 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service
It was good overall. Older facility that has been remodeled. No shelf in shower. A little traffic noise due to location to interstate.
Stayed 2 nights in Mar 2024

8/10 Good

Sheryl

We did not stay there as the hotel was over booked. They moved us next door when we arrived and we were quite upset that they were overbooked. However the new accommodation was very good with free appetizers and wine plus excellent breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Marsida

Liked: Cleanliness, amenities
This place was so clean . Amazing front desk team, check in/out super easy .So calm and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Luljeta

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Julius

Stayed 1 night in Feb 2024

6/10 Okay

Lawrence

Traveled with partner, Traveled with pets
Mix up we had a pet told the pet rooms are full had to keep dog in bathroom & off the bed
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Whitney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for when I had to call the front desk at 11pm due to someone in the neighboring room constantly slamming their door & coming in and out. This happened since we had checked in earlier in the day, and it never stopped. The girl at the check in desk was rude and said unless SHE saw it or heard it, there wasn’t anything she could do. She said she would investigate it and see if she could find out who was doing it, but it continued. All. Throughout. The. Night. I have no clue why nothing was done about it. Other than this, everything was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel were friendly. Everything was updated and very clean. Breakfast was fantastic! Great hotel at a great price. Convenient location. It was close to the interstate, eating places, nice area. We will be back as we come in town to watch our friend play professional volleyball at Gas South Arena.
Stayed 1 night in Feb 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

David

Stayed 1 night in Feb 2024

10/10 Excellent

Haitao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Haitao

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Wonderful place love all the updates
Stayed 2 nights in Jan 2024

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Jan 2024

4/10 Poor

Tuan

Stayed 2 nights in Jan 2024
Response from Robert on Jan 26, 2024
Hi Tuan, this is Robert at the Best Western Plus. I would love to know what about your experience here made you unsatisfied during your stay.

10/10 Excellent

Cat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

TAEYOUNG

Stayed 2 nights in Jan 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chase

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Guillermo

Stayed 1 night in Jan 2024

10/10 Excellent

Jessica, Milwaukee

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Dec 2023

10/10 Excellent

Camry

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very clean ! Loved it
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy my stay at The Best Western Plus Duluth/Sugarloaf. It's always so clean, comfy and quiet there. Some of the best sleep I've had.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

SANGSU

Stayed 1 night in Dec 2023