Lobby

Reviews of Quality Inn Marietta

2.5 out of 5
Quality Inn Marietta
1255 Franklin Gateway SE, Marietta, GA

Reviews

7.0

Good

Rating 10 - Excellent. 229 out of 1006 reviews" "
Rating 8 - Good. 318 out of 1006 reviews" "
Rating 6 - Okay. 213 out of 1006 reviews" "
Rating 4 - Poor. 125 out of 1006 reviews" "
Rating 2 - Terrible. 121 out of 1006 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Business traveler
Disliked: Property conditions & facilities
The place has cockroaches
Stayed 1 night in Mar 2024
Response from Mr. Patel on Mar 27, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom door was in super bad shape. Dogs were barking. Cameras made it feel super unsafe. Dingy, old. But the bed was fine and have us a place to sleep. The card reader also couldn’t take 1 of my cards. Same with the lady in front of us too.
Stayed 1 night in Mar 2024
Response from Mr. Patel on Mar 25, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mr. Patel on Mar 25, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend love it here definitely our go to hotel now we coming back soon 😄
Stayed 3 nights in Mar 2024
Response from Mr. Patel on Mar 19, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

2/10 Terrible

Kaya

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Smells horrible dirty sheets weren’t clean hair all over the place. Just not sanitary enough for me
Stayed 2 nights in Mar 2024
Response from Mr. Patel on Mar 11, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service
The staff was very friendly and accomodatng. The room was clean although the bedspread was stained and had cigarette burns. The parking lot was noisy at night.
Stayed 3 nights in Mar 2024
Response from Mr Patel on Mar 9, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

6/10 Okay

Lyn Benjamin and Truman

Traveled with family
Carpet was dirty. Average
Stayed 1 night in Mar 2024
Response from Mr. Patel on Mar 9, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

2/10 Terrible

Heather

Stayed 1 night in Mar 2024
Response from Mr. Patel on Mar 25, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

4/10 Poor

Jeffrey, Red Lodge

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ugh
Stayed 2 nights in Feb 2024
Response from Mr. Patel on Mar 2, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

8/10 Good

MILAGROS, DAYTONA BEACH

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the professionalism of the staff. The room was clean and the location is safe as you have to use your hotel card to get into the building. I had my dog with me and this was an overall good stay.
Stayed 3 nights in Feb 2024
Response from Mr. Patel on Feb 26, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

2/10 Terrible

Daniel

Traveled with partner
Room was dirty tv didn’t work
Stayed 1 night in Feb 2024
Response from Mr. Patel on Feb 20, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

BreAnda

Liked: Amenities
2nd time staying here and it was good as usual.
Stayed 1 night in Feb 2024
Response from Mr. Patel on Feb 18, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

2/10 Terrible

Juanita

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was give cheap motel. You had people hanging around outside making it uncomfortable to walk your dog. People arguing kids yelling and screaming. Just ghetto and dirty the rooms had dirty carpet and everything was just low quality
Stayed 6 nights in Jan 2024
Response from Mr. Patel on Feb 4, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

6/10 Okay

Jason Randy

Traveled with partner
.
Stayed 1 night in Jan 2024
Response from Mr. Patel on Feb 4, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Very good accommodations and reasonable prices
Stayed 2 nights in Jan 2024
Response from Mr. Patel on Feb 1, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

4/10 Poor

Jim

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mr. Patel on Jan 21, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mr. Patel on Jan 21, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

8/10 Good

Brittany

Traveled with partner
Liked: Cleanliness, staff & service
The property was quiet, the staff was nice. Rooms are a little outdated, but they were clean. The exception to the cleanliness was the tub/toilet area. Some pillows were dirty with no cases on them as well.
Stayed 1 night in Jan 2024
Response from Mr. Patel on Jan 15, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

10/10 Excellent

BreAnda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. I will stay again.
Stayed 2 nights in Dec 2023
Response from Mr. Patel on Jan 6, 2024
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

2/10 Terrible

whitney

Stayed 1 night in Dec 2023
Response from Mr. Patel on Dec 27, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Subrahmanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mr. Patel on Dec 27, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

6/10 Okay

SHARON

Traveled with family
Property needs to be updated
Stayed 1 night in Dec 2023
Response from Mr. Patel on Dec 19, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

6/10 Okay

Joyce

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mr. Patel on Dec 14, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

2/10 Terrible

Irma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole area is dark and the parking lot is dirty
Stayed 2 nights in Nov 2023
Response from Mr. Patel on Nov 28, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Jenifer, Bloomington

Stayed 1 night in Sep 2023
Response from Mr. Patel on Nov 24, 2023
hank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Staff, Great location, It's a Quality Inn!
Stayed 2 nights in Nov 2023
Response from Mr. Patel on Nov 24, 2023
hank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

6/10 Okay

William

Traveled with family
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from Mr. Patel on Nov 20, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

6/10 Okay

Donald

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Mr. Patel on Nov 20, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Tyler, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
It was laid back
Stayed 1 night in Nov 2023
Response from Mr. Patel on Nov 20, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

10/10 Excellent

Tyler, Atlanta

Stayed 1 night in Oct 2023
Response from Mr. Patel on Nov 20, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

2/10 Terrible

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like a wet dog. We moved rooms and someone walks by banging on the door. It was not clean at all. We left.
Stayed 1 night in Nov 2023
Response from Mr. Patel on Nov 14, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

6/10 Okay

robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Handy
Stayed 2 nights in Nov 2023
Response from Mr. Patel on Nov 14, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to the hotel was very easy from I-75. Two minutes from the freeway on AND off. I have stayed in 10 hotels/motels in the last 10 days and this one was by far the BEST ONE!
Stayed 1 night in Nov 2023
Response from Mr. Patel on Nov 11, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mr. Patel on Nov 8, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Good with the Bad
The breakfast was a cut above most budget hotels. We appreciated the sausage buns and warm cereal choice. Our check in experience was less than satisfactory. We waited at the desk for a clerk only to learn that she was outside, chatting with someone in a car which was parked in front of the entrance to the hotel.
Stayed 1 night in Nov 2023
Response from Mr. Patel on Nov 8, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

4/10 Poor

LaZerrick

Stayed 6 nights in Sep 2023
Response from Mr. Patel on Nov 8, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

2/10 Terrible

Amarion

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It is what it is. It was the only option left at the time. The place was very unclean. Stains, mildew, questionable bedding. Stay at your own risk
Stayed 5 nights in Oct 2023
Response from Mr. Patel on Nov 2, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

2/10 Terrible

BELINDA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I've ever stayed at. It was dirty and the bed had BED BUGS running around. STAY AWAY FROM THIS PLACE. We checked out immediately and asked for a refund but was told to contact expedia since thats where we made our reservation. Plus the front desk person was so nonchalant when we told him about the bed bugs. PLEASE STAY AWAY FROM THIS PLACE.
Stayed 1 night in Oct 2023
Response from Mr. Patel on Nov 8, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Will not stay again
First, there was a huge bug in the room when we entered. The TV did not work. Called the front desk said they would be up in 15-20 mins and never came up. Chair in the room was filthy.
Stayed 1 night in Oct 2023
Response from Mr. Patel on Nov 2, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Convenient location
Stayed 1 night in Oct 2023
Response from Mr. Patel on Oct 22, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

4/10 Poor

Roger

Disliked: Cleanliness, staff & service
Bathroom was discusting and smell like mold
Stayed 1 night in Oct 2023
Response from Mr. Patel on Oct 22, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Jaylen

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Mr. Patel on Oct 18, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe. Quiet. Was able to sleep peacefully. Bed was very comfortable. Hallways were clean and vacuumed. I would stay there again.
Stayed 3 nights in Oct 2023
Response from Mr. Patel on Oct 18, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

6/10 Okay

Christopher

Stayed 2 nights in Oct 2023
Response from Mr. Patel on Oct 18, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

6/10 Okay

Janelle

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Mr. Patel on Oct 14, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok. Friendly, good service, very clean.
Stayed 6 nights in Sep 2023
Response from Mr. Patel on Oct 9, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

10/10 Excellent

Salim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for the price
Stayed 2 nights in Oct 2023
Response from Mr. Patel on Oct 9, 2023
Thank you for taking the time to write a review of your recent stay with us. We're delighted to hear that you had a positive experience.Your feedback about our facilities and comfort level is important to us, and we're always striving to improve our guest experience. Please know that we'll take your comments into consideration as we continue to make updates and enhancements. We're grateful that you chose to stay with us and hope to have the pleasure of welcoming you back soon

6/10 Okay

SIMON

Traveled with family and small children
Liked: Staff & service
Everything good just feel ok
Stayed 2 nights in Sep 2023
Response from Mr.Patel on Oct 2, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

6/10 Okay

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Area becoming third world
Stayed 2 nights in Sep 2023
Response from Mr. Patel on Oct 2, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

2/10 Terrible

Tiy

Stayed 6 nights in Sep 2023
Response from Mr. Patel on Oct 18, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests