Terrace/patio

Reviews of Residence Inn By Marriott Atlanta Buckhead

3 out of 5
Residence Inn By Marriott Atlanta Buckhead
2960 Piedmont Rd NE, Atlanta, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 225 out of 476 reviews" "
Rating 8 - Good. 130 out of 476 reviews" "
Rating 6 - Okay. 49 out of 476 reviews" "
Rating 4 - Poor. 37 out of 476 reviews" "
Rating 2 - Terrible. 35 out of 476 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice alternative if looking for small apartment style lodging.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! Definitely will be staying there again when i come back to atlanta .
Stayed 2 nights in Mar 2024

10/10 Excellent

Bandele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Feb 2024

8/10 Good

Will J.

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hi Will -Thanks for taking the time to rate your visit to our hotel. Feedback is important, so thanks.

10/10 Excellent

Ursula

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and price.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
hello Ursula -We appreciate you taking the time to rate our hotel on your stay. Hope to see you again.

6/10 Okay

Andrew

Stayed 1 night in Jan 2024
Response from Supervisor on Feb 6, 2024
Hi Andrew -Thanks you for your feedback.Take Care

6/10 Okay

Tom

Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hi Tom -Thank you for taking the time to fill out the survey. It's greatly appreciated. Hope to see you on your return.

10/10 Excellent

Alfred

Stayed 2 nights in Dec 2023
Response from Manager on Feb 6, 2024
hi Alfred. Thanks for taking the time to rate your visit with us. hotel to see you again soon.

10/10 Excellent

Uzzal

Traveled with family
Neat and clean, hospitality was great
Stayed 3 nights in Dec 2023
Response from Manager on Jan 18, 2024
Hi Uzzal on,Thank you for sharing your feedback about your stay. We appreciate it,

10/10 Excellent

Shawanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay.
Response from Supervisor on Feb 22, 2024
Good Day Shawanda -We appreciate you taking the time to rate your stay with us. We hope to see you sooon.

10/10 Excellent

Charmaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a weekend stay
Stayed 2 nights in Dec 2023
Response from Manager on Jan 18, 2024
Hello Charmaine ,Thanks for you feedback on your stay. We hope to see you again soon.

10/10 Excellent

Ashley

Stayed 3 nights in Dec 2023
Response from Manager on Jan 18, 2024
Hello Ashley.We thank you for staying with us and sharing your feedback.

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay. I love the quiet and the rooms are so comfortable.
Stayed 1 night in Dec 2023
Response from Operations Manager. on Jan 18, 2024
Hello Rob -Thanks for sharing you feedback about you stay. We are glad you enjoyed it. Hope to see you soon.

10/10 Excellent

athena

Stayed 1 night in Dec 2023
Response from Manager on Jan 18, 2024
Hey athena,Thanks for taking the time to fill out the survey. I appreciate it.

10/10 Excellent

Tomas Osuna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen and amenities.
Stayed 1 night in Dec 2023
Response from Manager on Jan 18, 2024
Hi Tomas -We appreciate your business!

10/10 Excellent

Yuan Shin

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and full kitchen
Stayed 3 nights in Nov 2023
Response from Desk Clerk on Jan 18, 2024
Hey Yuan Shin -Thank you for staying with us and we hope to see you aging soon.

10/10 Excellent

Sean

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2023
Response from Manager on Jan 18, 2024
Hi Sean -Thank you for your business and taking the time to fill the survey. We appreciate it.

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful! Made my first trip to Atlanta go smoothly.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Hi Sarah -Nice to hear you enjoyed your fist trip to our city. We Hope to see you on your next visit.Thanks@

4/10 Poor

Jason

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Place is a dump. You’d think a two bedroom penthouse wouldn’t be a bed with a loft directly above it with no doors or privacy. Needs demolished and rebuilt
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Hi Jason -We are sorry to hear you the hotel's design didn't appeal or work for you and your family. However, the hotel was designed to our extended stay guest more room to move around as opposed to privacy. We do thank you for your business.

2/10 Terrible

Aaron

Stayed 12 nights in Oct 2023
Response from Manager on Jan 18, 2024
Hi Aaron --I'm sorry to see you didn't enjoy your stay. I hope whatever the issues was you brought it y\to our attention so we could fix it. Take care.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was amazing.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello - We are glad you enjoyed your stay. We invite you back whenever are in the area.Thanks!

6/10 Okay

Mallorie

Disliked: Cleanliness
The staff could have been better attentive (Jarod was pretty good). House keeping could have been better, they didn’t come the first day. We had to get a new comforter as the one that was on the bed was dirty and had stains on it.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Hello Mallorie -Thank you for your feedback about your stay. We apologize for the inconvenience. I hope they took care of your concerns when they were made aware.Thanks.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation
Very comfortable and relaxing. Quiet and always someone around to assist you. Friendly staff and welcoming. Good breakfast.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Nov 21, 2023
Lisa - Gret o know that you found it relaxing and quiet. Thank you for the feedback. We appreciate your business.

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Jenna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside of our room was clean and the air temperature was nice. Everything was well kept and the breakfast options were wonderful. Staff was also very friendly
Stayed 1 night in Oct 2023

8/10 Good

Ilynsdra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
Nice, clean, and friendly staff!! Oh, theres also the breakfast in the morning and they have late check out time (12:00pm). Close walking to Gas station & Waffle House (maybe 3-5 min walk).
Stayed 2 nights in Oct 2023

8/10 Good

steve, San Diego

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Limited shuttle service
Stayed 1 night in Oct 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service
Staff was very friendly.
Stayed 1 night in Oct 2023

2/10 Terrible

Trahas

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 21, 2023
Hi Trahas -Thanks you for staying with us. to help us make our guests stay better, we would appreciate your feedback.Thanks.

8/10 Good

Keith

Stayed 2 nights in Sep 2023

8/10 Good

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
All the staff were very friendly and welcoming. Accommodations were what we needed. The facility had some wear and tear but we felt comfortable. The breakfast was excellent. We would stay there again.
Stayed 2 nights in Oct 2023

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
It was al right
Stayed 1 night in Sep 2023

10/10 Excellent

Rom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home feeling, kitchen, dishwasher, full size refrigerator
Stayed 1 night in Oct 2023

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Charge for parking.....and not valet.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023

8/10 Good

Davone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

2/10 Terrible

PICHAYA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No camera at parking lot or around hotel Make the hotel not safe
Stayed 4 nights in Sep 2023

2/10 Terrible

Katrice

Stayed 3 nights in Sep 2023
Response from Front Desk on Sep 20, 2023
Hi Katrice. Thanks for the feedback.

4/10 Poor

terry

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the residence inn used to be a top rated hotel but the one i stayed in on piedmont in buckhead was dirty and in bad need of a compltete upgrade. the front desk clerk was not friendly and the breakfast was subpar
Stayed 3 nights in Sep 2023
Response from FrontDesk on Sep 18, 2023
Hi Terry -Thaks for your feedback. The rooms were upgraded in 2019. The exterior is being scheduled for a facelift, However, dirty? The rotating breakfast is the standard Residence Inn breakfast. My apologies if it is not what you expected.

2/10 Terrible

Geordea

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
don’t stay here. My card got randomly charged and when i asked the front desk about, they said it want them. they didn’t even check any id, causing me to get booked for the wrong room. Very suspicious. Also had a blood stained sheets on my bed. Just G R O S S
Stayed 3 nights in Sep 2023
Response from Manager on Sep 18, 2023
Hello Geordea - Thank you for your comments. about your stay. We do apologize for any convenience. However, I would like to clarify that the hotel does not charge guest cards arbitrarily. The hotel does get authorization for incidentals. which all hotels do. Therefore, that is not suspicious. activity. Also, we are a little confused about being booked Expedia.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
It was okay
The room itself was mostly fine. I'm not sure what kept leaking in the closet but it flooded the floor. The staff was very friendly. The hotel overall is very loud and its hard to sleep. The mattress on the pullout sofa is very old and flat, definitely needs to be replaced and the pool was absolutely disgusting. I believe the pool doesn't get cleaned at all. My daughter went to use it and it was covered in some sort of slime and algae so she refused to get in. Just gross, someone is getting paid to clean it & not doing their job.
Stayed 4 nights in Aug 2023
Response from manager on Sep 8, 2023
Hello -thank you for the feedback. I am thankful that you identified these concerns We do have staff to take care of these issues. I appreciate the heads-up.

8/10 Good

Sangsoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is good
Stayed 6 nights in Aug 2023
Response from Manager on Sep 4, 2023
Hi Sangsoo. Thank you for your feedback.

6/10 Okay

Krystal

Traveled with group
Liked: Amenities
When we arrived, the air conditioner worked properly. On the next day, it was 85 degrees in our room. I called the front desk and made them aware and they sent house keeping to look at it. This young man checked the thermostat and said I think it’s broken. If the concern was the booking unit, why would housekeeping be able to assist?
Stayed 3 nights in Aug 2023
Response from Supervisor on Sep 4, 2023
Hi Krystal -Thanks you for the comments about the response to your A/C concern. I appreciate the critique. You are correct.

10/10 Excellent

Renee, Snellville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say enough about Tara. She's not only friendly but also very helpful.
Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hi Renee -Thanks for the feedback about your stay. It's greatly appreciated.

6/10 Okay

Nicole

Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 20, 2023
Hello Nicole -We appreciate your rating.

4/10 Poor

Sherrelle

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
The overall stay in the room that we had was fine. It was the unwelcomeness from breakfast staff member. Also customer service at the front desk could be more welcoming as well during check in and check out. Wish it was more options for breakfast. Not everyone is vegan eater. Need more options for lactose intolerant people. Also a lot of the premade food was cold.
Stayed 5 nights in Aug 2023
Response from Team Member on Aug 28, 2023
Hi Sherrelle -Thanks for your feedback. We've made note of your of your experience and will share it with the tteam in our meeting.

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 8, 2023
Hello Brian -Thanks for taking the time to comment about your stay. We hppe to see you on your next visit to the area.

4/10 Poor

Trevor

Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Thanks Trevor for you response. Hope you stop in again for a stay.

4/10 Poor

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hi Crystal -Thanks for your feedback..

2/10 Terrible

Aaron, Spring Hill

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an apartment no an hotel
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hi Aaron -Thank you for you feedback about our hotel. Yes, it is an apartment style property. It's an extended stay hotel. Marriott has 31 different brands of hotel 10 of those are extended stay hotels of different sizes, styles, and configurations. If our type doesn't appeal to you, look into one of the others. There is something for everyone.