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Reviews of Sonesta ES Suites Atlanta - Perimeter Center North

3 out of 5
Sonesta ES Suites Atlanta - Perimeter Center North
760 Mt Vernon Highway Northeast, Atlanta, GA

Reviews

7.6

Good

Rating 10 - Excellent. 406 out of 1000 reviews" "
Rating 8 - Good. 257 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 121 out of 1000 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Marisol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Barbara Clark Assistant General Manager on Apr 23, 2024
Thank you for your feedback

2/10 Terrible

donna

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I like the area it’s in but I didn’t like the fact that someone was playing music over my head all night Friday and Saturday and running around we didn’t have bath towels until after 8pm Saturday night I never been through this before
Stayed 2 nights in Apr 2024
Response from Barbara Clark Assistant General Manager on Apr 22, 2024
We're sorry you were unhappy, we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

Brianna

Liked: Property conditions & facilities
My room never got cleaned after asking several times . If I needed anything I had to walk all the way to the front to get it.
Stayed 3 nights in Apr 2024
Response from Barbara Clark Assistant General Manager on Apr 15, 2024
We apologize for your experience and appreciate your feed back, thank you.

4/10 Poor

brittney

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a 3 night stay at Sonesta which I paid for through Expedia, due to life happening I had a family emergency and had to cut the stay a day short. I asked how I could I be compensated for my last night because I’m not staying, they (Sonesta) told me to contact Expedia and they have to contact them. When they tried to contact them Sonesta denied Expedia the refund stating that they would be penalized by corporate. Individuals who I spoke with were Dilan and Barbra which is the property manager.
Stayed 3 nights in Apr 2024
Response from NJS on Apr 10, 2024
I am very sorry for the issues you encountered, and will certainly follow up with our corporate office on the policy.Thank you

10/10 Excellent

Bianca

Liked: Amenities
Good
Stayed 4 nights in Apr 2024
Response from NJS on Apr 9, 2024
Thank you so much!

10/10 Excellent

Alexandria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet area and friendly staff. The breakfast was also an added bonus.
Stayed 1 night in Apr 2024
Response from NJS on Apr 5, 2024
We are so glad you enjoyed your stay! Please visit us again soon

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barbara Clark Assistant General Manager on Apr 1, 2024
Thank you for your feedback

2/10 Terrible

Colette

Business traveler
Disliked: Cleanliness, property conditions & facilities
Disgusting- had to leave. Blood stains on the pillow case should say enough.
Stayed 2 nights in Mar 2024
Response from NJS on Mar 28, 2024
Please accept our sincerest apologies.I am concerned about the problems you experienced at our hotel during your recent visit and thank you for taking the time to bring this matter to our attention. I will pass them on to the highest level.Thank you.

2/10 Terrible

Chandra

Business traveler
It is not up to the standard that other properties are. Stains on the linens. There were holes in the floor under the carpet and outside trash on the walkways and on the stairs. Cracked walls in the bathroom. Rooms smelled of cigarette smoke.
Stayed 3 nights in Mar 2024
Response from NJS on Mar 28, 2024
I am so sorry we did not meet your expectations. We take feedback such as your seriously, and will correct the issues you brought to our attention.

8/10 Good

Jamerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a little outdated, this property was perfect for our vacation. Breakfast hours were a little short however breakfast itself was a great addition!
Stayed 5 nights in Mar 2024
Response from NJS on Mar 28, 2024
We are so glad you found our hotel "perfect" for your needs. Hope to see you again soon!

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from NJS on Mar 28, 2024
We wish we could have provided a better experience for you. Hopefully you will give us another chance the next time you are in the area.

6/10 Okay

Ndubuisi

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from NJS on Mar 28, 2024
We appreciate your business!

2/10 Terrible

young

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sofa bed was awful! dirty as hell, couldn't sleep at all. Hous was not cleaned and paid parking even no parking lots around. i parked at the curbe and being charged for parking. Not recommend to stay here. You will be regretted
Stayed 2 nights in Mar 2024
Response from NJS on Mar 17, 2024
Our deepest apologies for the issues you encountered during your stay. I will certainly bring them to the attention of my General Manager. Thank you.

2/10 Terrible

Katie

Stayed 4 nights in Mar 2024
Response from NJS on Apr 5, 2024
We wish we knew how we could have made your stay better. Please give us another chance the next time you are in the area. Safe travels!

10/10 Excellent

swan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from NJS on Mar 8, 2024
Thank you very much!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from NJS on Feb 25, 2024
Thank you so much!

4/10 Poor

Christy

Disliked: Property conditions & facilities
Everything was great except for maintenance I called the office once I went into the office the next day told them that the whole left side of kitchen including the microwave and outlets front burner are not working maintenance has not shown up
Stayed 2 nights in Feb 2024
Response from NJS on Feb 22, 2024
We are so sorry for the electrical issues, and hope we were able to resolve the issue. Please let us know if there are any other concerns you may have. Thank you.

10/10 Excellent

Tajuana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very laid back affordable and comfortable
Stayed 3 nights in Feb 2024
Response from NJS on Feb 20, 2024
Thank you for your review! Affordable and comfortable is our goal. Please visit us again soon

4/10 Poor

Lashunda L, cleveland

Traveled with partner
Disliked: Amenities, property conditions & facilities
I liked they had breakfast. It was fresh and hot a long with muffins and coffee and juice. There were bugs in the bathroom that may have come in from the vent in the bathroom. There were huge spider webs outside the door. As a person afraid of spiders I was afraid to go into the door. The parking was good. I did have to pay $5 a day which I feel should've been free parking for guests since the vehicle was worked in the hotel lot.
Stayed 3 nights in Feb 2024
Response from NJS on Feb 19, 2024
We appreciate your comments and concerns, and will be sure to notify our housekeeping and maintenance departments. We do hope you will visit again in the future!

10/10 Excellent

MaShelleous

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is home away from home. The experience of being home with a full kitchen, king suite and sofa bed.
Stayed 2 nights in Feb 2024
Response from NJS on Feb 19, 2024
Thanks so much for the great review!Please visit us again soon.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet. Its clean, no bugs, its only a few minutes from Target and many restaurants. The staff is friendly and welcoming.
Stayed 1 night in Feb 2024
Response from NJS on Feb 19, 2024
We really appreciate your wonderful review, and hope to see you again soon. Thank you!

10/10 Excellent

Susan, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from NJS on Feb 17, 2024
We really appreciate the great rating!Please visit us again soon.

2/10 Terrible

Necey

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was very nasty down didnt fix nothing we complained about smoke detector beeped the whole visit dirty linen was left from last visiter food left in fridge couldn’t get clean linen only nice person was the houseman we will never go back there again and they charge $5 a night for parking and $200 deposit I’ve never in my 54 years ever heard of that I travel a lot and get rooms all the time
Stayed 4 nights in Feb 2024
Response from NJS on Feb 15, 2024
Your comments have been passed on the the highest level. We are truly sorry for any issues that you may have experienced.

8/10 Good

Joseph

Liked: Staff & service, property conditions & facilities
Good job but have USB outlet in rooms. Also, get new keyboard for computer in lobby.
Stayed 2 nights in Feb 2024
Response from NJS on Feb 15, 2024
Thank you for your comments, and we appreciate your business! I will pass on your suggestions to our GM.

6/10 Okay

Linda, Mount Juliet

Traveled with family
Liked: Staff & service
The place was a bit run down and dingy. Our license plate was stolen while we were parked in their lot. This is probably not the fault of the motel, but as we were leaving a day later we noticed another car with a missing license plate and a sign in the back window stating: stolen plates.
Stayed 3 nights in Jan 2024
Response from NJS on Feb 11, 2024
We are so sorry for the issues you encountered, which do not represent our neighborhood or Sonesta at all. We do hope you visit again in the future. Safe travels!

4/10 Poor

Emmjolee

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not that nice and room was old and dingy. It was not what it looked like on the pictures. I would not recommend.
Stayed 2 nights in Feb 2024
Response from NJS on Feb 8, 2024
Thank you for your comments, and they will be passed on to upper management. We appreciate your concerns.

2/10 Terrible

Nileshkumar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the property late night, I was told that rooms are not available although I had paid for my stay through Orbitz. Themy made me stay at another property for one night, then check me out next day and shuttle back to their property where I had to wait until 4:00 pm to get my room.
Stayed 5 nights in Jan 2024
Response from NJS on Feb 3, 2024
We are sorry for the issue you encountered. Due to unforeseen circumstances, we became overbooked that night in question, and one of our sister properties helped us in accommodating a few of our guests. This was an unfortunate occurrence, and we apologize for this unfortunate situation. We appreciate your feedbeek.

4/10 Poor

Omolara

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
My son and I fell sick. The air quality was bad in the room. There were signs of mold in the room.
Stayed 2 nights in Jan 2024
Response from NJS on Jan 29, 2024
We will definitely have our maintenance team check the room. We have very stringent measures in regards to changing and checking all of our air filters. We do apologize.

10/10 Excellent

Antonio

Stayed 7 nights in Jan 2024
Response from NJS on Jan 31, 2024
We really appreciate the great rating!Please visit us again soon

10/10 Excellent

Twan

Liked: Cleanliness
Good
Stayed 2 nights in Jan 2024
Response from NJS on Jan 31, 2024
Thank you so much for rating our hotel 5 stars!Hope to see you again soon.

8/10 Good

TiaraLynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Guest services were nice, I would’ve liked to been informed that something was broken in my room before being assigned to it, but other than that everything was fine.
Stayed 2 nights in Jan 2024
Response from NJS on Jan 29, 2024
We are so sorry for the room issue you encountered!We are glad however that you were able to enjoy your stay! Thank you

10/10 Excellent

Lola

Stayed 3 nights in Jan 2024
Response from NJS on Mar 21, 2024
We really appreciate the wonderful rating!

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024
Response from NJS on Mar 21, 2024
Many thanks for the great rating!

6/10 Okay

Jacqueline

Stayed 2 nights in Jan 2024
Response from NJS on Jan 23, 2024
We appreciate the rating. Thank you

2/10 Terrible

Tara

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NJS on Jan 23, 2024
Thank you for your review.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from NJS on Feb 25, 2024
We really appreciate your fine score!

8/10 Good

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from NJS on Jan 16, 2024
We appreciate your great rating!Please come again soon!

2/10 Terrible

maher, Chicago

Business traveler
Disliked: Amenities, property conditions & facilities
The condition of the room was so bad that I could not stay in this place. The receptionist Barbara was kind enough to try to switch the room but they are all the same. Rooms smell very musty, dirty, the bathtub is rusted. This property should be shut down.
Stayed 2 nights in Jan 2024
Response from NJS on Jan 23, 2024
Our apologies for the issues you encountered, and thank you for letting us know.

10/10 Excellent

Danai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing
Response from NJS on Jan 16, 2024
Thanks for the great rating!

8/10 Good

Rashaundra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from NJS on Jan 16, 2024
Thank you for your review!

2/10 Terrible

Sarah

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This was my worst experience ever at a hotel. Checked in and the room is disgusting. Dirty carpets, stained mattresses, what looked like blood smeared all over the couch, dirty shower, just an absolute nightmare. So they put me in another room that was just as nasty. Then while I was inspecting the mattress I found a bag of shrooms (drugs) under it. Thank goodness my kids weren’t with me. Needless to say I canceled and got the hell up out of there.
Stayed 2 nights in Jan 2024
Response from NJS on Jan 16, 2024
We are so sorry for the issues you encountered, and are glad we were able to accommodate you at one of our sister Sonesta properties. Please know that your experience is not representative of Sonesta in any way, and the issue has been passed on to the highest level. Thank you.

10/10 Excellent

Charles

Stayed 4 nights in Dec 2023
Response from NJS on Jan 16, 2024
Thank you for the great rating!Please visit us again soon

4/10 Poor

Issh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just location was good. Nasty and duty as hell. Let's no talk about cleanliness and staf. The kitchen was empty without any pan and stuf that ruined my new year's dinner. Terrible experience.
Stayed 2 nights in Dec 2023
Response from NJS on Jan 8, 2024
We appreciate your comments, which we take very seriously, and will alert the appropriate department heads. Our deepest apologies.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, highly recommend
The room was large, clean, and comfortable.
Stayed 2 nights in Dec 2023
Response from NJS on Jan 6, 2024
We are so happy you enjoyed your stay with us!Safe travels!And see you again soon

10/10 Excellent

Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check-in. Didn't care for the cobwebs by our hotel door. Breakfast was yummy! Great location 👌
Stayed 1 night in Dec 2023
Response from NJS on Jan 6, 2024
Thank you for your review! And hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
It was ok room could have been cleaner. Customer service was EXCELLENT
Stayed 2 nights in Oct 2023
Response from NJS on Jan 6, 2024
I will pass your comments on to our housekeeping staff. And thank you for the kind words regarding our customer service! Please visit us again soon.

6/10 Okay

Jeanne

Response from NJS on Feb 8, 2024
Thank you for your rating!

10/10 Excellent

P K

Stayed 1 night in Dec 2023
Response from NJS on Jan 6, 2024
Thank you so much for the wonderful rating!

6/10 Okay

IanI

Stayed 2 nights in Dec 2023
Response from NJS on Dec 12, 2023
We appreciate your rating. Please come back soon!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from NJS on Dec 11, 2023
It's wonderful that you enjoyed your stay so much! Please visit us again soon