Presidential Suite, 1 King Bed, Jetted Tub | Premium bedding, down comforters, in-room safe, desk

Reviews of Sonesta Gwinnett Place Atlanta

3.5 out of 5
Sonesta Gwinnett Place Atlanta
1775 Pleasant Hill Rd, Duluth, GA

Reviews

7.6

Good

Rating 10 - Excellent. 663 out of 1480 reviews" "
Rating 8 - Good. 300 out of 1480 reviews" "
Rating 6 - Okay. 187 out of 1480 reviews" "
Rating 4 - Poor. 136 out of 1480 reviews" "
Rating 2 - Terrible. 194 out of 1480 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. Need to increase room service to every other day
Stayed 9 nights in Apr 2024
Response from Naval on Apr 23, 2024
Hello Michelle, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service, amenities
Really great location. It's literally close to everything. The lobby is beautiful but the infrastructure and hotel rooms desperately need to be updated. The furnishings are good quality, but they're so old... Borderline dingy.
Stayed 10 nights in Apr 2024
Response from Naval on Apr 23, 2024
Hello Michael, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the inconvenience you had during your stay. We strive to continually improve our product and process to respond to our guest needs. Your review will be shared with our management team. Thanks for staying with us and safe travels.

6/10 Okay

Joshua

Traveled with partner
Disliked: Amenities, property conditions & facilities
Couldn’t get warm water to shower
Stayed 9 nights in Apr 2024
Response from Naval on Apr 21, 2024
Hello Joshus, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future.

4/10 Poor

gisella

Liked: Cleanliness, staff & service, property conditions & facilities
Realice una reservasion al día siguiente cuando iba a desayunar me genero un cobro extra el mesero por 30 dolares
Stayed 1 night in Apr 2024
Response from Naval on Apr 17, 2024
Hello Gisella, please note that your reservation did not include breakfast so the charge would have been for that service.

6/10 Okay

Tamieka

Liked: Staff & service
N.a
Stayed 5 nights in Apr 2024
Response from Naval on Apr 12, 2024
Hello Tamieka, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future.

10/10 Excellent

REGINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time on your place
Stayed 1 night in Apr 2024
Response from Naval on Apr 8, 2024
Hello Regina, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 Excellent

Petrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, awesome stay and I will be staying at this place again and again, thanks for the hospitality.
Stayed 1 night in Apr 2024
Response from Naval on Apr 8, 2024
Hello Petrica, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 Excellent

AUDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is ALWAYS AWESOME
Stayed 2 nights in Apr 2024
Response from Naval on Apr 5, 2024
Hello Audra, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. Our staff will be so happy to read your comments. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 Poor

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Naval on Apr 8, 2024
Hello Eugene, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced during your stay with us. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

4/10 Poor

Desiree

Traveled with family and small children
Disliked: Cleanliness, amenities
I left with 3 bites on my arm. Maybe bed bugs.
Stayed 2 nights in Mar 2024
Response from Naval on Apr 5, 2024
Hello Desiree, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us

4/10 Poor

David

Response from Naval on Apr 5, 2024
Hello David, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us

4/10 Poor

Michelle

Stayed 2 nights in Mar 2024
Response from naval on Apr 23, 2024
Hello Michelle, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the issues you had during your stay. We strive to continually improve our product and process to respond to our guest needs. Your review will be shared with our management team. Thanks for staying with us and safe travels.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here, the employees are nice and provide the best service.
Stayed 1 night in Mar 2024
Response from Naval on Apr 3, 2024
Hello Chris, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 Okay

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Naval on Apr 23, 2024
Hello Maribel, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the issues you had during your stay. We strive to continually improve our product and process to respond to our guest needs. Your review will be shared with our management team. Thanks for staying with us and safe travels.

10/10 Excellent

Valoncia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice tidy room. Accommodating staff. Great location.
Stayed 1 night in Mar 2024
Response from daisy salgado on Mar 29, 2024
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

10/10 Excellent

Sariah

Liked: Cleanliness, staff & service
I am impressed with 12 floors. And I said ‘wow’ when opening my door to my room. Unexpected nice and clean (smelled nice, no smoke smell!) space versus where I’ve been.
Response from daisy salgado on Mar 29, 2024
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

10/10 Excellent

Colin

Business traveler
Liked: Amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Naval on Mar 28, 2024
Hello Colin, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

8/10 Good

Stephanie, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderful
Stayed 2 nights in Mar 2024
Response from Naval on Mar 28, 2024
Hello Stephanie, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. Our staff will be so happy to read your comments. We value your business and look forward to having you back with us in the future. Safe Travels!

8/10 Good

Jung

Stayed 1 night in Mar 2024
Response from Naval on Apr 17, 2024
Hello Jung, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 Excellent

Petrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Naval on Mar 26, 2024
Hello Petrica, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 Excellent

AUDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is always the best part
Stayed 1 night in Mar 2024
Response from Naval on Mar 26, 2024
Hello Audra, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 Terrible

Mark

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Naval on Mar 26, 2024
Hello Mark, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 Excellent

AUDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will ALWAYS be my favorite property!!! I love the customer service and the rooms are always immaculate!!!!
Stayed 2 nights in Mar 2024
Response from Naval on Mar 23, 2024
Hello Audra, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 Terrible

Mark

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Naval on Mar 23, 2024
Hello Mark, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us

4/10 Poor

Latoya

Disliked: Staff & service
Check in is at 4pm we couldn’t check in till 5:30pm-6:00pm
Stayed 2 nights in Mar 2024
Response from Naval on Mar 20, 2024
Hello Latoya, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced during check-in. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

4/10 Poor

kim

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Naval on Mar 20, 2024
Hello kIM, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Naval on Mar 19, 2024
Hello Veronica, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 Terrible

shakasha

Stayed 3 nights in Mar 2024
Response from Naval on Apr 8, 2024
Hello Shakasha, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced during your stay with us. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

8/10 Good

Thomas M.

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not enough parking. Some of the front desk staff were not courteous and/or understanding.
Stayed 1 night in Mar 2024
Response from Daisy salgado on Mar 15, 2024
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

8/10 Good

Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Naval on Apr 5, 2024
Hello Chi, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 Okay

Aydee

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Smelled of marijuana
Stayed 5 nights in Mar 2024
Response from Naval on Mar 12, 2024
Hello Aydee, We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 Excellent

Teresita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore their phone system. Initial ly booked somewhere else. Arrived early and the only Expedia hotel available was Sonesta. Now changing hotel and really regret it. Had a great time here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Zemarain

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the best place to stay when I travel to Duluth! thank you so much
Stayed 4 nights in Mar 2024
Response from Naval on Mar 8, 2024
Hello Zemarain, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

8/10 Good

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, and quiet.
Stayed 2 nights in Mar 2024
Response from Naval on Mar 7, 2024
Hello Marshall, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 Terrible

Michelle

Stayed 1 night in Mar 2024
Response from Naval on Mar 26, 2024
Hello Michelle, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 Excellent

Petrica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, at a fair price
Stayed 2 nights in Mar 2024
Response from Naval on Mar 5, 2024
Good evening Petrica, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 Okay

Tessa

Stayed 1 night in Mar 2024
Response from Naval on Mar 26, 2024
Hello Tessa, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

6/10 Okay

Manolo

Business traveler
Liked: Cleanliness
AC wasn’t cooling, microwave was broken, water was warm at best. Staff was very friendly but very hard to get on the phone. We had to come downstairs to get coffee and towels for the room.
Stayed 2 nights in Mar 2024
Response from Naval on Mar 4, 2024
Hello Manolo, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the inconveniences you experienced during your stay. We strive to continually improve our product and process to respond to our guest needs. Your review will be shared with our management team. Thanks for staying with us and safe travels.

10/10 Excellent

Wai Yan Vivian

Stayed 3 nights in Feb 2024
Response from Naval on Mar 23, 2024
Hello Wai, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 Excellent

Abdulmoiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Naval on Mar 4, 2024
Hello Abdulmoiz, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

8/10 Good

NICOLE

Big room and great location
Stayed 2 nights in Feb 2024
Response from Naval on Mar 2, 2024
Hello Nicole, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 Poor

Ashley B.

Traveled with family
Will not stay here again
Stayed 1 night in Feb 2024
Response from Naval on Mar 2, 2024
Hello, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the inconveniences you experienced during your stay here. We strive to continually improve our product and process to respond to our guest needs. Your review will be shared with our management team. Thanks for staying with us and safe travels.

10/10 Excellent

Dongsook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Naval on Mar 1, 2024
Hello Dongsook, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

8/10 Good

siu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Naval on Mar 2, 2024
Hello Siu, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 Excellent

Jenrri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place .
Stayed 1 night in Feb 2024
Response from Naval on Feb 29, 2024
Hello Jenrri, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

8/10 Good

Mykola

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Just the staff is very slow. I have waited 40 minutes for checking and just 2 persons were before me.
Stayed 1 night in Feb 2024
Response from Naval on Feb 29, 2024
Hello Mykola, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the delay you had with your check process. We strive to continually improve our product and processes to respond to our guest needs. Your review will be shared with our management team. Thanks for staying with us and safe travels

10/10 Excellent

Petrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Naval on Feb 26, 2024
Hello Petrica, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 Terrible

Lissette

Business traveler
Liked: Cleanliness, staff & service
I went to concentrate and work for the weekend. This stay was far from peaceful. I had to call the lobby starting Friday the day I arrived. People running, yelling in the hallway and the slamming of the doors was bad. On Saturday i had the same issue had to call the lobby many times. I have people knocking on my door, trying to look under the door. The wall that was againist the bed was shacking, I could hear the guest in the other room yelling. Not to mention that they were opening and closing the door in the room that joins both rooms. This was the worst stay here. I would have stayed home to work with my 3 kids at home. All I wanted to to work in a peaceful place and this was far from peace.
Stayed 2 nights in Feb 2024
Response from Naval on Feb 26, 2024
Hello Lissette, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the issues you experienced during your resent stay here. Your review will be shared with our management team. We strive to continually improve our product and processes to respond to our guest needs. Your review will further assist us get better. Thanks for staying with us and safe travels.

8/10 Good

desai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, affordable and convenient
Stayed 5 nights in Feb 2024
Response from Naval on Feb 26, 2024
Hello Desai, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 Terrible

Joe

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Naval on Feb 27, 2024
Hello Joe, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the issue you had with your stay with us. We strive to continually improve our product and process to respond to our guest needs. Your review will be shared with our management team. Thanks for staying with us and safe travels.