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Reviews of SpringHill Suites by Marriott Atlanta Alpharetta

3 out of 5
SpringHill Suites by Marriott Atlanta Alpharetta
12730 Deerfield Pkwy, Alpharetta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

miles

Traveled with partner
Liked: Cleanliness
The water broke, had no water. Room was not what i booked without fixing it. They told us it was a city water issue yet there were plumbers there working on it. Booked 3 months in advanced and i didnt get the room i bought. Otherwise fine stay.
Stayed 1 night in Apr 2024

6/10 Okay

Allyson

Liked: Staff & service
The space was wonderful and very roomy. I enjoyed the kitchen area and the division of the bed and the living area. The staff was awesome. The hotel should renovate and update the rooms because it is a nice place.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Matthe

Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 18, 2024
Thank you for your feedback. Please come see us again.

8/10 Good

Matthew James, Cooper City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and cheerful staff. Excellent breakfast bar. Room was nice with good bed and air conditioner. Excellent distance to Avalon and downtown Alpharetta shops. Good place to stay
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Mar 18, 2024
Thank you for your feedback. Please come see us again.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we needed. Clean, safe, quiet and convenient
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Mar 18, 2024
Thank you for your feedback. Please come see us again.

8/10 Good

James

Business traveler
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Mar 18, 2024
Thank you for your feedback. Please come see us again.

2/10 Terrible

Cora

Disliked: Cleanliness, staff & service, property conditions & facilities
Booking was canceled and no notice. They cancelled a third bookings they had accepted and didn’t bother to tell anyone. We had to find another hotel last minute.
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024

6/10 Okay

Jeff

Stayed 1 night in Jan 2024

4/10 Poor

Jeff

Stayed 1 night in Jan 2024

6/10 Okay

Beatrice

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Sylvia

Liked: Staff & service
Disliked: Property conditions & facilities
Lots of Deferred Maintenance
Stayed 1 night in Jan 2024

6/10 Okay

Kathryn

Liked: Staff & service
The room was much smaller than I expected. Funny smell in the room. The faucet in the shower was very loose when you pull the lever for the shower. The AC/heat unit was very loud intermittently.
Stayed 2 nights in Dec 2023

10/10 Excellent

Pallav

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Mar 18, 2024
Thank you for your feedback. Please come see us again.

10/10 Excellent

william

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

DONNA

Stayed 2 nights in Dec 2023

10/10 Excellent

Pius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

EDUARDO

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from GENERAL MANAGER on Nov 30, 2023
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Joy

Liked: Cleanliness, amenities
Everything was excellent as always.
Stayed 2 nights in Nov 2023
Response from GENERAL MANAGER on Nov 30, 2023
Thank you for your feedback. We hope to see you again.

8/10 Good

toshiki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except house keeping. We had to ask the front desk 3 times for it.
Stayed 2 nights in Nov 2023
Response from Your Springhill Suites Stay on Nov 15, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you shared with us from occurring in the future.

6/10 Okay

Magdalin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and good, but compared to other Springhill Suites, this one was much more antiquated and could use updating.
Stayed 1 night in Nov 2023
Response from Your Springhill Suites Stay on Nov 13, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Springhill Suites leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Yassine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Your Springhill Suites Stay on Nov 8, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Akeel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and everyone in the team is happy, kind and pleasant. Thank you!
Stayed 1 night in Oct 2023
Response from Your Springhill Suites Stay on Nov 3, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Danielle

Traveled with partner
Liked: Staff & service, property conditions & facilities
Decent looking hotel not amazing or anything. I gave it 4 stars because great customer service, surrounding area was suburban and nice, and we appreciated the free breakfast every morning. We wanted to stay in the city but ended up here in Alpharetta. This ended up working out because Atlanta’s traffic was too much. There are things to do in Alpharetta so we ended up enjoying it.
Stayed 3 nights in Oct 2023
Response from Tour Springhill Suites Stay on Oct 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from SpringHill Suites on Oct 24, 2023
Thank you for your honest feedback!

10/10 Excellent

Kathleen

Mom sold home in Cumming Ga and needed a place to stay for the closing on Monday. We really enjoyed our stay. Felt very safe.
Stayed 1 night in Oct 2023
Response from Your Springhill Suites Response on Oct 24, 2023
Thank you for taking time to complete the survey. We greatly appreciate it and look forward to serving you again in the future.

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Your Springhill Suites Response on Oct 24, 2023
Thank you for taking time to complete the survey. We greatly appreciate it and look forward to serving you again in the future.

10/10 Excellent

Wenginn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In quite area, close to shopping stores, clean, breakfast is good.
Stayed 2 nights in Oct 2023
Response from Your Springhill Suites Stay on Oct 20, 2023
Thank you for taking time to complete the survey. We greatly appreciate it and hope to serve you again in the future.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SpringHill Suites on Oct 18, 2023
Thank you for your honest feedback.

10/10 Excellent

Eydali

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the choice of breakfast options
Stayed 4 nights in Oct 2023
Response from Rohan on Oct 11, 2023
Hello, Thank you for your honest feedback, we look forward to hosting you in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up. Great stay for the low price
This hotel never disappoints. The rooms were clean and staff treats you like family.
Stayed 3 nights in Oct 2023
Response from Your Springhill Suites Stay on Oct 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Your Springhill Suites Stay on Oct 8, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Niayyisha WintersFront Office ManagerSpringhill Suitesfomatlss@gmail.com7707516900

8/10 Good

Anissia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SpringHill Suites on Oct 5, 2023
Hello, Thank you for your honest feedback.

10/10 Excellent

Natalie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent! The property was fresh and clean!
Stayed 3 nights in Aug 2023
Response from Your Springhill Suites Stay on Oct 1, 2023
Thank you for taking time to complete the survey. We greatly appreciate it and look forward to serving you again in the future.

10/10 Excellent

Mildre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Sep 2023
Response from Rohan on Sep 18, 2023
Thank you for your honest feedback, we look forward to hosting you again!

10/10 Excellent

barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Sep 2023
Response from Rohan on Sep 7, 2023
Thank you for your honest feedback.

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable and clean. The kitchenet is a plus. Good breakfast options. Friendly staff.
Stayed 1 night in Aug 2023
Response from Your Springhill Suites Stay on Aug 27, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay here at Springhill Suites. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

albert

Stayed 4 nights in Apr 2023
Response from Your Springhill Suites Stay on Aug 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay here at Springhill SuitesIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service
Although clean with reasonable amenities, the room was dank! The AC cooled the room well but seemingly did a poor job of removing humidity from the air, leaving the room very musty smelling. The same was true about the hallways, cool but damp and musty.
Stayed 2 nights in Aug 2023
Response from Your Springhill Suites Stay on Aug 24, 2023
Dear Donald Hellwig,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Springhill Suites leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

6/10 Okay

John

Liked: Staff & service
The carpet needs to be replaced throughout the hotel. It was stained in the hallways and worn out in our room. Breakfast was not very good as compared to other Marriott HotelsIve stayed in.
Stayed 1 night in Aug 2023
Response from Springhill Suites Stay on Aug 15, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience here at Springhill Suites is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Sarah, Milton

Disliked: Property conditions & facilities
It was very noisy. The staff did not regulate the use of music in the parking lot late at night
Stayed 1 night in Aug 2023
Response from Your Springhill Suites Stay on Aug 13, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience here at Springhill Suites is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Your Springhill Suites Stay on Aug 1, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Karthikeyan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from SpringHill Suites on Jul 31, 2023
Thank you for providing your honest feedback, we look forward to hosting you again!

6/10 Okay

Jody

Liked: Cleanliness, property conditions & facilities, room comfort
Maybe, maybe not
Overall par, problems checking in as there was no room ready. The rooms are ok, could definitely use an upgrade to have wireless device plug ins. Breakfast was good, just could use a friendlier staff.
Stayed 1 night in Jul 2023
Response from SHS on Jul 31, 2023
Thank you for providing your honest feedback.

10/10 Excellent

Devin, Owings mills

Stayed 6 nights in Jul 2023
Response from Rohan on Aug 11, 2023
Thank you for your honest feedback.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice staff
Stayed 2 nights in Jul 2023
Response from SHS on Jul 25, 2023
Hello, Thank you for providing your honest feedback, we look forward to hosting you again in the future!

10/10 Excellent

Clifford

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located near a wealth of restaurants and retail establishments...very walkable. I like the mixed use of the neighborhood as well.
Stayed 1 night in Jul 2023
Response from SHS on Jul 25, 2023
Hello, Thank you for providing your honest feedback, we look forward to hosting you again in the future!

10/10 Excellent

Christina

Stayed 2 nights in Jul 2023
Response from Springhill Suites Response on Aug 9, 2023
Thank you for taking time to complete the survey. We here at Springhill Suites greatly appreciate you and look forward to serving you again in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. I have stayed there before and always enjoyed my stay. Suites are roomy and perfectly furnished. The parking lot is just outside the front door, so I feel safer. The bed was so comfortable!! The staff was friendly and efficient. I love having breakfast available just off the lobby! Will definitely stay there again.
Stayed 3 nights in Jul 2023
Response from SHS on Jul 25, 2023
Hello, Thank you for providing your honest feedback, we look forward to hosting you again in the future!