Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from H

Small rooms & poor cleaning but polite & nice staf

Posted Jul 26, 2015
Uncomfortable and the cleaning staff always did a poor job. But the reception staff were great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jul 16, 2015
Pros: Room was very comfortable -even the pull out sofa bed was comfortable. The kitchen is totally equipped with dishes, silverware, glasses, etc.
Cons: Place Kleenex in the room somewhere.
Location: Great location. Easy to find, close to wonderful shopping, restaurants and entertainment
Arrived on Friday stayed until Tuesday. The week-end was very busy....ran out of silverware and plates on the breakfast buffet, but the food was plentiful and delicious. Pool was wonderful. The kids loved it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, ohio

Just like home

Posted Jul 13, 2015
Very pleasant! The stay felt a lot like home. It seems to be more suited for longer stays but we thoroughly enjoyed our 2 night stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

The room was very spacious

Posted Jul 11, 2015
Most of the staff was courteous. It took a long time to get someone to clean the room and bring up clean towels. The food could be of better quality! Some of the staff especially one girl in the food area. Never smiled and when was asked for more food to be put out or a spoon for serving food, she took her sweet time and never responded to anyone's questions!! I have stayed at this same location before, and the service was excellent. But not this time around.....
5 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee, FL

Great stay!

Posted Jun 22, 2015
Check-in was quick and easy. We could choose the floor we wanted. It said the room sleeps four, but not really. The queen bed accommodated the two adults, but the two kids, 12 and 14, could no way sleep on the double pull-out. Luckily we had a blow up mattress in the car. The staff very quickly brought sheets to the room the first evening and an extra blanket the second night. It is pet friendly and very reasonable. Most places in the area wanted $75 for a pet. This property allows up to 80 lbs. and it is $15 the first night and $10 each night after the first. Breakfast was pretty good. We ate at First Watch next door the second morning. Pool area was large and clean. Channel selection was good with 4 or 5 ESPN channels and 3 different HBO channels. Plenty of parking and it was easy to get in and out of, on the weekend anyway. It is very conveniently located off of 400. I will definitely stay in this hotel again, if I'm in the area and have my golden retriever with me. My only complaint about room cleanliness...the bathroom/sink area smelled of smoke and the backside of the bathroom door had been splattered with something...easily missed by cleaning staff. Room 321.
5 out of 5
Recommended
for Everyone
by A verified traveler

great place

Posted Jun 13, 2015
Pros: everything
staff was very nice, the area is near everything you need, will be back
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Good location

Posted May 28, 2015
Pros: Coffee was superb.
Cons: I wished the fan in the bathroom was not so noisy.
Location: Drove to Atlanta and visited some historical sites. Also went to Renaissance Festival which was not so far away.
My husband and I were visiting relatives in Cumming during the last Memorial Holiday Weekend. We really just needed the hotel for sleeping and rest after a very busy day. We arrived late Friday afternoon but we got checked in quickly. Every morning, we ate a satisfactory light breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2015
Excellent place to stay. very clean... Good people...quite harmonic place
2 out of 5
Recommended
for Business Travelers
by Anne from USA

It needs better management and service training

Posted Apr 6, 2015 on Hotels
The hotel is clean and nice. But the front desk service is terrible. We booked 5 suites for 3 nights through hotels.com and paid in full. The hotel put a credit card hold for the entire amount again instead of a small amount of incidental hold. It took many calls, emails and more than two weeks to get it released. I won't book this hotel again.
Comment from Hotel Management
Jun 13, 2015 by Michael C, Hotel Management
Thank you for spending a few moments to provide us with this feedback. We greatly value your comments and we take all guest comments seriously. I hate that you experienced anything less than stellar service. I will be using your comments as a training tool in our next meeting as we strive to be our best at all times. Thanks again and we would love to see you again!
5 out of 5
Recommended
for Families
by Mary from Richmond, Va

Great place to stay

Posted Mar 18, 2015 on Hotels
Would recommend this hotel. The staff was friendly and helpful. The area was nice. There is a YMCA in walking distance and a beautiful trail for walking/running/biking.
Comment from Hotel Management
Jun 13, 2015 by Michael C, Hotel Management
Thanks for your kind words! We welcome you back anytime!!