Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee, FL

Great stay!

Posted Jun 22, 2015
Check-in was quick and easy. We could choose the floor we wanted. It said the room sleeps four, but not really. The queen bed accommodated the two adults, but the two kids, 12 and 14, could no way sleep on the double pull-out. Luckily we had a blow up mattress in the car. The staff very quickly brought sheets to the room the first evening and an extra blanket the second night. It is pet friendly and very reasonable. Most places in the area wanted $75 for a pet. This property allows up to 80 lbs. and it is $15 the first night and $10 each night after the first. Breakfast was pretty good. We ate at First Watch next door the second morning. Pool area was large and clean. Channel selection was good with 4 or 5 ESPN channels and 3 different HBO channels. Plenty of parking and it was easy to get in and out of, on the weekend anyway. It is very conveniently located off of 400. I will definitely stay in this hotel again, if I'm in the area and have my golden retriever with me. My only complaint about room cleanliness...the bathroom/sink area smelled of smoke and the backside of the bathroom door had been splattered with something...easily missed by cleaning staff. Room 321.
5 out of 5
Recommended
for Everyone
by A verified traveler

great place

Posted Jun 13, 2015
Pros: everything
staff was very nice, the area is near everything you need, will be back
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Good location

Posted May 28, 2015
Pros: Coffee was superb.
Cons: I wished the fan in the bathroom was not so noisy.
Location: Drove to Atlanta and visited some historical sites. Also went to Renaissance Festival which was not so far away.
My husband and I were visiting relatives in Cumming during the last Memorial Holiday Weekend. We really just needed the hotel for sleeping and rest after a very busy day. We arrived late Friday afternoon but we got checked in quickly. Every morning, we ate a satisfactory light breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2015
Excellent place to stay. very clean... Good people...quite harmonic place
2 out of 5
Recommended
for Business Travelers
by Anne from USA

It needs better management and service training

Posted Apr 6, 2015 on Hotels
The hotel is clean and nice. But the front desk service is terrible. We booked 5 suites for 3 nights through hotels.com and paid in full. The hotel put a credit card hold for the entire amount again instead of a small amount of incidental hold. It took many calls, emails and more than two weeks to get it released. I won't book this hotel again.
Comment from Hotel Management
Jun 13, 2015 by Michael C, Hotel Management
Thank you for spending a few moments to provide us with this feedback. We greatly value your comments and we take all guest comments seriously. I hate that you experienced anything less than stellar service. I will be using your comments as a training tool in our next meeting as we strive to be our best at all times. Thanks again and we would love to see you again!
5 out of 5
Recommended
for Families
by Mary from Richmond, Va

Great place to stay

Posted Mar 18, 2015 on Hotels
Would recommend this hotel. The staff was friendly and helpful. The area was nice. There is a YMCA in walking distance and a beautiful trail for walking/running/biking.
Comment from Hotel Management
Jun 13, 2015 by Michael C, Hotel Management
Thanks for your kind words! We welcome you back anytime!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm City, FL

Nice hotel. Would stay there again.

Posted Mar 9, 2015
Good experience checkin to checkout. Clean and comfortable.
Comment from Hotel Management
Mar 12, 2015 by Michael C, Hotel Management
Thank you for your feedback. Please come visit again soon!
4 out of 5
Recommended
for Couples
by Kathleen from Louisiana

Repeat visitors

Posted Feb 16, 2015 on Hotels
Very reasonable pet fees. Very friendly staff.
Comment from Hotel Management
May 16, 2015 by Michael C, Hotel Management
We appreciate you taking time to let us know how we're doing! Thanks for continuing to stay with us and we welcome you back any time!!
5 out of 5
Recommended
for Business Travelers
by caroline from London

Home from Home

Posted Jan 20, 2015 on Hotels
As always a joy to stay here. Very comfortable with a real home from home feel and the staff are delightful and friendly.
Comment from Hotel Management
May 16, 2015 by Michael C, Hotel Management
Thanks for taking a few minutes to let us know how your recent stay went! We welcome you anytime!!
5 out of 5
Recommended
for Families
by Marge from Crossville, TN

Great place to stay

Posted Dec 5, 2014 on Hotels
The service was good; the breakfast was the usual, but it was fresh and restocked regularly; the location is great. My only complaint was that the beds were so hard that it was like sleeping on a slab of concrete. The space in the two bedroom suite was very generous, and the price was awesome.