Ratings based on 987 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta Ga

A short 15 minute walk from the convention center.

Posted Apr 20, 2015
The staff were the best I have ever encountered. The only negative experience I had was with the A/C. When the system cut off, a loud clank occurred like a shutter closing. Forgot to tell staff at check out. The room and other facilities were great. Cannot express enough how helpful and courteous the entire staff were.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Apr 13, 2015
Beautiful Located walking distance to reataurants and other fun. We were only there for one night but give it a solid 5 Star for everything we experienced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
The location is excellent and the hotel is nice and roomy. I definitely would visit it again and recommend it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Mar 23, 2015
It was awesome! Very attentive staff, from the valets to the service staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Service is their Forte'

Posted Mar 23, 2015
Pros: Everyone had a Good attitude and a pleasing demeanor. You could tell the people were happy to work there and it showed.
Location: Great location, easy to find and plenty of fine dining.
The Ritz Carlton Excelled in customer service. They Effort showed to serve my every request with a smile.
3 out of 5
by A verified traveler

Nice Hotel but not for the price

Posted Mar 23, 2015
Pros: The Staff
Cons: Fix the carpet and replace the sheets.
When paying a large rate a night for a hotel you don't expect to see holes in your sheets or the seams of the carpet. You also expect your OJ and drinks in the fridge to be cold, your coffee hot and your salmon fresh.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful comfortable and good location

Posted Mar 23, 2015
Had a great time with family great drinks delicious food and excellent service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Great downtown hotel

Posted Mar 22, 2015
I brought my two middle school daughters to Atlanta for a girls weekend. Great location. Walking distance to all the sites. On the first night at bed time, we realized the room next door was a group of woman on a bachelorette weekend. Lots of talking, laughing and music that we could easily hear. The hotel staff was lovely. They quickly packed us up and had us moved to a very quiet room within 15 minutes. The staff called and checked on us twice to make sure we were happy with the new room. Great customer service. My girls loved how hotel had treats in the lobby every afternoon. Breakfast was delicious. Two items to know. 1) Hotel has aquarium tickets, this will save you an hour standing in line. 2) Valet parking was $38 per day.
2 out of 5
by A verified travelerfrom Baton Rouge

Very disappointed

Posted Mar 19, 2015
Pros: location
Cons: facilities
Room was small and badly in need of updating, with popcorn ceiling and residential style bathtub with a dysfunctional faucet. Walls were so think that we could hear the alarm clocks in rooms next door very clearly, and you could hear voices as well. From top to bottom a very disappointing stay at a hotel that was supposed to be a luxury hotel. Most travel hotels are more comfortable.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom w

Posted Mar 15, 2015
No comments. Nothing particularly special or exceptional about the stay.