Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Aug 18, 2014
Pros: Everything!
Cons: Confusing elevator system.
Location: Great location. We walked to the restaurant and shopping district which was very convenient.
The hotel exceeded our expectations! We only had one night to stay but we thoroughly enjoyed the fantastic newly renovated room with a great view and all the amenities needed for a very enjoyable and pampered experience.
Comment from Hotel Management
Aug 20, 2014 by Alicia, Hotel Management
Dear Guest, Thank you for the positive review of our hotel. While it was a short visit, it looks like you were able to really get out to see some of what Buckhead has to offer. While you do have many choices in this area, I would like to thank you for staying with us at The Westin Buckhead Atlanta. Sincerely, Alicia Wiley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis!

Great location!

Posted Aug 10, 2014
Beautiful and surrounded by SHOPPING! Perfect for our Mother /Daughter driving back to college trip!!
Comment from Hotel Management
Aug 13, 2014 by Alicia, Hotel Management
Dear Jeri, Thank you for posting your review and for letting us know how much you enjoyed your stay. I'm so glad you were able to enjoy all the surrounding shopping venues. Our property and the local Buckhead area have so much to offer to our guest. Thank you for staying with us and I hope you will return for another visit whenever you are in the area. Warm regards,
5 out of 5
Recommended
for Students
by A verified traveler

Nice hotel close to the mall, enjoyed the starbuck

Posted Aug 7, 2014
Pros: Starbucks, staff was great.
Cons: Resturant prices are a bit pricey
Location: No problems with this
Enjoyed sitting out on the veranda. The valet guys were very good, luggage came up in very good time. Marta very close perfect for children. Mall was close and great for kids.
Comment from Hotel Management
Aug 13, 2014 by Alicia, Hotel Management
Dear Guest, Thank you for staying at The Westin Buckhead Atlanta and for taking the time to post your review. It's always nice to hear that our staff are great. We think so too. They do work exceptionally hard to make every guest feel special. I do hope you will come back and visit with us again the next time you're in the area. Warm regards, Alicia Wiley General Manager
3 out of 5
by A verified traveler from G

Disappointed

Posted Jul 29, 2014
When you think of the "Westin" brand, you would think of having pretty high standards. When I arrived and checked in 30 mins. early, I was told that "if" my room that I had reserved and paid for weeks prior opened up, then I would get a call. It was 4:30 (1.5 hrs. after their check in time) when they called. Not a huge deal, but when the room is paid for I don't want to hear "If it comes open". The hotel itself was very average. Small reservation desk and a tiny bar which no one used and a tiny sundries area next to the check-in counter. Room was nice and clean, although tv channels were surprisingly limited. Staff was overall nice, but the atmosphere was completely dead for the area it was in. Overall hotel was ok, but not up to the Westin standard. Wished I woul have stayed at the JW Marriott accross the mall.
Comment from Hotel Management
Aug 2, 2014 by Alicia, Hotel Management
Dear Rob, Thank you for taking the time to provide your feedback from your most recent visit. I would like to offer my sincere apologies for the poor experiences you faced. As a team, we pride ourselves on our level of service and to hear that we did not meet and exceed your expectations is troubling. I welcome your feedback as a gift and use the information you provide to ensure our service levels exceed the expectations. Sincerely, Alicia Wiley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

The Westin Buckhead is the place to be!

Posted Jul 29, 2014
Pros: Location, Comfy Bed, Nice Staff, Felt Safe
Cons: Valet could be more clear about how to handle parking. Lots of traffic outside, but that is expected.
Location: There are 2 luxurious malls in walking distance and tons of restaurants. Close to Marta (public transportation)
I loved this hotel. The staff were extremely cordial and the regular room I stayed in was clean and comfortable, especially the large king sized bed. The best part of this hotel is its location. There is a great mall (Lenox Square) complete with an array of great restaurants and stores in the surrounding shopping plaza right next to the hotel. Another upscale mall (Phipps) is within walking distance about 3 blocks away. The location can't be beat. It's really safe to walk around and also possibly go running through the city. There is a grocery store, Target, and a CVS all within walking distance as well. It's also within walking distance of MARTA, the local public transportation train system.
Comment from Hotel Management
Aug 2, 2014 by Alicia, Hotel Management
Dear Jess, Your kind comments are greatly appreciated. I'm delighted to hear that you had a wonderful stay. Our property and the Buckhead area have so much to offer and I'm glad you were able to experience them both. Thank you for staying at The Westin Buckhead Atlanta and I hope you will come back for another visit soon. Sincerely, Alicia Wiley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Very Pleased!!!

Posted Jul 21, 2014
Pros: Not crowded, very clean, and convenient.
Cons: There is an indoor heated pool that could have been a little warmer
Location: There was a mall with restaurants right at our door step (walking distance). We didn't have to drive anywhere unless we wanted to. From all of thebthi
I heard Buckhead was a more prominent part of Atlanta and buy were they right. We had valet for just $32/night. There was room service and a restaurant in the hotel for our convenience. we woke up to a car show in our "front yard" with the finest cars you could imagine (that was just the cherry on top of the amazing time we had t our stay at the westin. book it, you will not be disappointed.
Comment from Hotel Management
Jul 29, 2014 by Alicia, Hotel Management
Dear Kaysha, Thank you for the positive review of our hotel. I'm very happy to know you enjoyed your time at The Westin Buckhead Atlanta. I hope to see you again in the near future. Sincerely, Alicia Wiley General Manager
2 out of 5
by A verified traveler from s

Boring

Posted Jul 4, 2014
This hotel is only good if you go for business. There is absolutely nothing in this hotel to do. The Westin Peachtree is in a better location and a much cheaper hotel. Would never stay there again.
Comment from Hotel Management
Jul 10, 2014 by Alicia, Hotel Management
Dear Steve, I have reviewed your comments regarding your stay with us at The Westin Buckhead Atlanta. I take all comments seriously and appreciate all the feedback that you have provided. We do continue to upgrade our hotel for our guests' enjoyment. I do apologize that we did not meet your expectations and provide a memorable experience. Again, thank you for posting your comments. Sincerely, Alicia Wiley General Manager
5 out of 5
Recommended
for Everyone
by Sara from Dallas, Tx

Great buckhead hotel!

Posted May 26, 2014
Hotel just completed renovation to our room. Great location in the middle of buckhead and walking distance to Phipps & Lenox malls and Buckhead's many restaurants. My only complaint was the bed was not as comfortable as I've come to expect at Westin hotels. It was very hard.
Comment from Hotel Management
May 30, 2014 by Alicia, Hotel Management
Dear Sara, Thank you for your comments. I'm very happy to know you enjoyed your time at The Westin Buckhead Atlanta and hope you will visit with us again the next time you're in the area. Best regards, Alicia Wiley General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary weekend.

Posted May 19, 2014
Great views of the city. Walking distance to lots of restaurant's and shopping mall.
Comment from Hotel Management
May 22, 2014 by Alicia, Hotel Management
Dear Guest, Thank you for sharing your comments and for staying with us at The Westin Buckhead. I hope you had a wonderful Anniversary and plan to come back and visit with us again soon. Warm regards, Alicia Wiley General Manager
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 19, 2014 on Hotels.com