Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom Alabama

Posted Mar 24, 2015
Nice hotel and rooms. Great location, walking distance to Lenox Square. Having stayed at the Westin Atlanta Airport several times, I was disappointed in the service. I had my young daughter with me and when we valet parked, had no assistance with our luggage. Check in staff was not very friendly. I chose the Westin this time only because of the indoor pool. We asked where the pool was located, and were told the "fitness center" was on 6th floor. We went and the pool was drained! I don't know why they didn't just say that when we asked where the pool was instead of sending us up there. Minor complaint, but so irritating! I expected better service.
Comment from Hotel Management
Mar 26, 2015 by Mark, Hotel Management
Dear K, Thank you for your feedback about your recent stay at The Westin Buckhead Atlanta. We rely on meaningful feedback from loyal guest such as you to continually provide training for our staff and improve on the service we provide. Please accept my apology that you stay failed to exceed your expectations, we were unsuccessful in creating a positive experience at several phases of your stay. We pride ourselves on providing our best in service and regret that you did not receive the same, as you should expect from our Westin Brand. Thank you again for providing your comments.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom GA

Weekend getaway

Posted Mar 17, 2015
From the moment we arrived to the moment we left, everything was perfect. When we went to check-in to the hotel they were re-tiling part of the lobby, but the staff was extremely friendly and upbeat given the inconveniece of the lack of check-in lines available on a busy Saturday. We had a beautiful corner room with a beautiful view. We planned a nice evening out for dinner and their driver, Kevin, was just absolutely amazing. Very energetic and passionate about the city and had some wonderful pointers on where to go, whether it be an after dinner cocktail or a late night snack, he was spot on. I will definitely come back, even if it's just to get some more tasty recommendations. Wonderful stay and nice getaway for my boyfriend and I.
Comment from Hotel Management
Mar 20, 2015 by Mark, Hotel Management
Dear Princess, Thank you for the great feedback on the hotel, the service provided, and most importantly the associates you came in contact with. I couldn't agree more that Kevin is a great ambassador for our brand and our hotel. Thank you again and we look forward to having you back with us in the future. Sincerely, Mark Weatherill General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom boca raton FL

Nice hotel. Close to shopping, restaurants

Posted Mar 16, 2015
Westin buckhead atl- The hotel was very clean and placed in a perfect area to shop and eat if you want to walk. The issues we had were that the walls were paper thin and you could hear your neighbors pretty easily. We complained about a party that was going on next door to us at 3 am and they were asked to quiet down and did for 30 minutes. The party continued until 5 am. The traffic noise was also an issue. Parking is 34 dollars per day for valet or 24 dollars per day for self parking.
Comment from Hotel Management
Mar 19, 2015 by Mark, Hotel Management
Dear FG, Thank you for your feedback and taking the time to post your comments. I am are pleased that you liked the property and surrounding area. I'm disappointed that your stay was disrupted due to noise from another guestroom and apologize that we failed to exceed your expectations. Thank you again for your comments and I do hope you will visit with us again the next time you are in the Atlanta area. Warm regards, Mark Weatherill General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Nice hotel good location

Posted Mar 16, 2015
Good hotel. The room next foor had a party both nights! They were noisy. I bieve that should not be allowed.
Comment from Hotel Management
Mar 19, 2015 by Mark, Hotel Management
Dear Michael, Thank you for your feedback and taking the time to post your comments. At Westin, we are dedicated to helping our guest be their best at all times, and it is vital that you are able to rest well while staying with us. I can sympathize with you and your disappointment that your stay was disrupted by noise from the room next to yours. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments. Sincerely, Mark Weatherill
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2015
My Husband and I enojoyed our stay. Great location.
Comment from Hotel Management
Mar 12, 2015 by Mark, Hotel Management
Dear Guest, We were delighted to hear that you and your husband enjoyed your stay with us at The Westin Buckhead Atlanta. Our property and the Buckhead area have so much to offer and I'm glad you were able to experience it. I do hope you will come back and visit again. Thank you for providing your feedback. Warm regards, Mark Weatherill General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ga

Nice hotel

Posted Mar 6, 2015
Only complaint is that you can hear your neighbors.
Comment from Hotel Management
Mar 9, 2015 by Alicia, Hotel Management
Dear bbb, Thank you for staying with us at The Westin Buckhead Atlanta and for providing your comments. Sincerely, Mark Weatherill General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Springville, Alabama

Very clean. Staff was wonderful.

Posted Mar 2, 2015
Very clean. Next door to Lennox Square. Within walking distance to many nice places to eat and bars. The staff was exceptional.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albany, GA

Great hotel with great shopping

Posted Feb 25, 2015
Pros: Location
Location: Shopping, Great restaurants
I stayed here for one night in February of 2015. The men who worked the valet service were really friendly and attentive to our every need. It was almost as if they knew us already. Check-in was ok. I chose the Westin because one of the more recent times we've stayed overnight in Atlanta, we chose the Westin at the airport which turned out to have a 3:00 checkout on Sundays. I thought this Westin would have the same policy but it does not. Check out is noon on Sundays. The Lenox mall is literally right outside of the entrance of the hotel. Lots of convenient shopping for anyone interested. The room was nice and clean. Our only complaint was our loud neighbors although that's not the hotel's fault. Overall we had a great stay and I would return again.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Corporate Diva, Thank you for taking the time to provide your feedback from your recent stay. I'm delighted to hear that you had a great stay and thank you for your continued support. Kind regards, Kerry Ringham General Manager Task Force
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful

Posted Feb 9, 2015
Pros: the view of the city
Cons: parking
Location: the mall
Very nice hotel, my stay was short though, the parking is steep though but will utilize it wisely next time.
Comment from Hotel Management
Mar 12, 2015 by Kerry Ringham, Hotel Management
Dear Kay, Thank you for the positive review of our property. I'm glad that you enjoyed your stay with us at The Westin Buckhead Atlanta. I do hope that you will come back for a longer visit the next time your are in the Atlanta area. Warm regards, Kerry Ringham General Manager Task Force
5 out of 5
Recommended
for Business Travelers
by A verified traveler

DESCANSO TOTAL

Posted Feb 3, 2015
Pros: si
Cons: La comida, solo hay un restaurante para tomar el desayuno y esta caro para las necesidades.
Location: bastante cerca del centro comercial
mi viaje era de trabajo y las camas permiten el descanso total.