Ratings based on 1,375 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jan 20, 2015
Pros: Location was great considering I was there for the Gift Show.
Was disappointed with my stay here. The location was convenient but was a bit dissatisfied. I tried to order room service, called for almost 10 mins and no one answered. I finally had to go down and order it at the front desk. (Even the front desk wasn't answering the calls.) Saturday night I didn't get any sleep. It was super noisy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
Great Views and great beds and good location. The food was decent and staff was friendly. We had an elevator problem that caused a 15-20 minute delay getting down from the 49th floor but otherwise uneventful. Bellman and valet was great but a little slow as hotel was crowded.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to America's Mart

Posted Jan 12, 2015
Pros: Friendly staff
Cons: Wish room had a bath tub.
Very courteous and friendly staff. Excellent location.
4 out of 5
by A verified travelerfrom GEORGIA

NICE BUT NO PARKING

Posted Jan 12, 2015
Pros: BEDS AND VIEW
Cons: PARKING
NICE HOTEL AND COMFORTABLE ROOMS. WE DID NOT ENJOY HIKING THROUGH THE CAR GARAGE BECAUSE VALET WAS NEVER AVAILABLE THE ENTIRE STAY. VERY DISAPPOINTING. IF YOU ARE UNABLE TO USE VALET OR DO NOT WANT TO, DRIVE A VERY SMALL CAR, BECAUSE AN SUV DOES NOT FIT WELL.
5 out of 5
Recommended
for Everyone
by A verified traveler

Noisy

Posted Jan 4, 2015
The hotel is fantastic in every regard, except for the paper-thin walls. Hearing the conversations of my neighbor was not something I enjoyed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good location and a great value

Posted Jan 3, 2015
Close to Atlanta dome walk to games . Center of fine dinning great resturant and bar revolving on the hour beautiful view of Atlanta at night I would definitely stay there again the staff was super helpful and friendly
2 out of 5
by A verified traveler

Dirty sheets

Posted Jan 2, 2015
The sheets were Dirty. It took 3 trips to the room (one wrong size delivered, and another set with stains) before we got a good pair of sheets. We also had to put them on the bed ourselves. The mattress was very hard and uncomfortable.
2 out of 5
by A verified travelerfrom Jackson, MS

Great location/facilty but no capable staff

Posted Jan 2, 2015
Pros: Location was great, room was clean and spacious. Bathroom was pretty small but room made up for it.
Cons: Service. Having a staff that acts like they care would be a start. Trying to be concerned about their guests stay an experience would go a long way.
Location: Can walk to Georgia Dome. Restaurants: Rays in the City, Hard Rock, Atlanta Grill all within walking distance. Recommend using Uber Cab also.
Upon arrival we were told that the valet parking was full -- that was only after we flagged down a bellman on the street since there was no one that was polite to direct us or help us. We were told we could park across the street in a parking garage, they did offer to assist with bags but because of the parking location and were we had to pull up for them to get bags, that was not feasible with current traffic. After carrying our luggage down the parking garage, across the street, and into registration our experience did not get any better. The clerk at registration was not nice, offered no apology for the valet situation, did not offer to call anyone to help with our luggage, and did not even tell us where our room was. She simply asked for our credit card and gave us keys -- nothing else. The room was clean and very nice. After dinner the first night we decided to come back to watch an in room movie; after settling down for the night, we found out the in room movie service had quite working. We called and were told it was down and would be back up in the morning -- again no apology or offer to do anything for us to make up for the inconvenience. At checkout morning there was no bill under door, we called and were told we would have to come back to registration and wait in line if we wanted a receipt. Definitely not the experience you would expect from a 4 star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable, clean and beautiful views of ATL

Posted Jan 1, 2015
Pros: see previous comment
Cons: Elevators a little confusing, but staff and other guests so helpful
Location: The Georgia Aquarium was spectacular, great sites to see, so beautiful at Christmas time!
Staff lovely & helpful, pet friendly, loved the bar & restaurant! ATL views at night was amazing!
2 out of 5
by A verified travelerfrom Arizona

Posted Jan 1, 2015
Pros: The
Cons: The hotel itself needs a makeover. For the price, it should look better. It needs new paint, brighter colors would be best to make it pleasant exper
Location: t was central and within walking distance to a few locations: Coca Cola, Stadiums, CNN. Good restaurants nearby: HSU's Chinese, Juke Joint, Maxx Lagg
The registration employee did not tell us about the key requirement to use the elevators to get to our floor. We spent about 45 minutes going from elevator to elevator trying to figure out why it would not move. Thankfully another registration employee saws us and asked if we needed help. The room was dusty all around. You had to walk sideways to get in to the bathroom. WiFi use was extra. Our cell phones lost charge while they were plugged in to the outlets. The comforter stunk like arm pits. Room service only made the bed-- they did not replace the bedding with new/clean ones and did not bother to dust the room.