Ratings based on 514 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

Great hotel, awesome location!

Posted Apr 21, 2015
Had to wait 5-10 minutes evey time I needed my car or something out of it. Valet needs some attention if it's going to keep up the level of service the hotel deserves. Still a great stay regardless!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Augusta, GA

Great hotel in the heart of Atlanta

Posted Apr 17, 2015
We were in Atlanta for a Braves game. We were able to easily get on the MARTA to travel to the stadium easily. No traffic jam. The hotel was wonderful and staff was great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Posted Apr 13, 2015
I truly enjoyed my stay. The view of the city was beautiful and the room was modern and truly made me envy the residents of the Twelve.
3 out of 5
by A verified traveler

Too close to highway and terrible beds

Posted Apr 13, 2015
Pros: Location
Cons: Beds, furniture, noise
Location: Pemberton plaza and the Coke museum, Georgia Aquarium, CNN, Centennial Park.
12 hotel is very conveniently located in downtown Atlanta. The facility is nice - the mandatory Valet parking was too expensive ($28) and unnecessary. We got into the room and were wowed by the general appearance. Delve 1 level deeper and you see how thin the veil is. The furniture was all mushy and in need of replacement. The beds were honestly the WORST I have ever slept on - and that is saying a lot as I was a consultant for 5 years. You felt and heard all the springs as you turned. And the proximity to the highway - the noise permeates everything, day and night. Loud loud loud - it is 3 days later and I am still hearing the highway ringing in my ears.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place

Posted Apr 12, 2015
Pros: Everything
Very friendly knowledgable staff. Good food. Nice room and special bathroom.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Great location

Posted Mar 31, 2015
Pros: The staff
Location: The Atlanta Aquaium CNN Center World of Coca Cola
We take 4 to 5 vacations a year all over this country and I can't think of one hotel where the staff was more friendly and respectful to needs, extremely polite from the valet to the restaurant staff and the people at check in/out. Wonderful place to stay if visiting Atlanta, GA.
1 out of 5
by A verified traveler

Horrible experience

Posted Mar 28, 2015
Pros: The view from the balcony was very nice and decor in the lobby was nice.
Cons: Service, cleanliness and attitude.
It seems at every turn something went wrong. When we arrived we were not offered help with our luggage. After gathering our own luggage we went to check in. When asked if we used a third party it seemed to be an issue and the gentleman had an attitude. When we got to our room there was only 1 bed. All 4 people where standing there when we checked in and we had booked a 2 bed room. The tub in the first room was also dirty. We received a replacement room. This room had 2 beds but no bath tub. When we returned from the event we came to Atlanta for I tried to get on the internet on the computer provided but it did not work. The computer was rebooted multiple times but it kept failing. The same issue happened on my laptop but when I called they suggested it was my laptop and offered a new room but this was 11 pm and half our party was asleep. I went to take a shower and there was no shampoo and the conditioner was half gone, bathroom was otherwise clean. Something weird about the ceiling it looked unfinished, could see caulking and looked like grey cement. When we checked out I called the front desk asking for our car from Valet. After checking out we waited for 10 minutes in the lobby before asking about the car and she said they were getting it. When I asked the valet they did not have our correct car and we had to wait another 5 minutes. They tried to give us the wrong car multiple times during our limited stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
Valet parking staff were very nice and also check in staff. Very nice motel to stay in.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alabama

Nice plays to stay in Atlanta

Posted Mar 10, 2015
Pros: Comfortable room. Plenty of space. Great views of the city.
Cons: traffic noise when trying to sleep.
Location: The Georgia Aquarium and Coca Cola museum is very close. All of Atlanta area is easily accessible by MARTA,
We found the hotel to be comfortable and very roomy. It would be excellent for an extended stay in the Atlanta area with easy access to MARTA and lots of things to see and do within walking distance.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom atlanta, ga

Very nice hotel

Posted Mar 8, 2015
Very beautiful hotel! Friendly staff. They were very attentive and fast with getting you what you need.