Ratings based on 390 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Nice Hotel, but I didn't like the area

Posted Jul 25, 2015
Pros: Installations and sevice
Cons: Nothing
Location: Didn't like the area, but we wanted to be near Georgia Dome and Centennial Park
The Hotel is nice and with good service, but it wasn't easy going around at night, it was dark and with to much beggers
2 out of 5
by A verified traveler from NY

Fancy Hotel, poor maintenance

Posted Jul 13, 2015
Pros: Location and roof top pool
Cons: Lot of things
Location: Nice location
In Short Not going back first and last visit to W, phone in my room kept buzzing in the middle of the night for no apparent reason frequency every couple hours, food is OK. Too dark not a warm feeling. Could hear emergency vehicles all night long, so need better sound proofing. My house is better insulated.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Jun 15, 2015
AMAZING CUSTOMER SERVICE!!!!! YOU WOULD LOVE IT WONT GO WONT
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 15, 2015
Nice hotel staff very nice love the bar area. I live here and this will be one hotel I visit again
4 out of 5
Recommended
for Business Travelers
by A verified traveler from texas

We were in Atlanta for business.

Posted Jun 11, 2015
Pros: The courtesy car was a nice touch.
Location: We were at the downtown location, the Westside was close. The courtesy car took us there. We dined at a great restaurant, The Optimist.
The hotel staff accommodated every request, when I asked for bottled water for the room, they left a case! I asked for a pen, and they left 20!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 8, 2015
Great atmosphere and location. Would definitely go back and stay again.
3 out of 5
by A verified traveler from Boca Raton, FL

Not what I expected

Posted May 27, 2015
So to start off we were checking in early and there was no problem. The room was nice and clean. However there was a mirror in the bathroom that had a light and I told housekeeping and they never changed it. Our toilet would run for like 30mins after you flushed and I don't think housekeeping sweeper or cleaned thoroughly because there was hair on the floor in the toilet that was not my hair at all for the entire time we were there and we were there 4nights! Then on the last night which was my birthday night it was raining and decided to stay in the hotel and order room service. Well I used the app to order in like it said you could do and I never got my order and when I called to ask what happened the phones didn't work. The same thing the following day I went to call for my car and the phone was still busy. When I checked out I told them about what happened and all they could do was so oh sorry I will send someone up to check the phone. But we were leaving so what was the difference. The hotel was very nice and located close to everything we wanted to see like the aquarium and the world of coca cola. But if you are not getting a deal on the price I wouldn't stay again. For an upscale hotel I didn't feel special at all.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
Very nice staff Concierge staff was great. Especially James
2 out of 5
by A verified traveler

Disappointing

Posted May 19, 2015
Cons: Complete face lift on rooms and more timely maid service during the day.
Rooms were very dark and needed new paint. Furniture was chipped, old, and trying too hard to be chic. Hotel didn't offer weekend laundry/dry cleaning service. Maid service didn't show up until we returned from our day...around 4:00pm.
3 out of 5
by A verified traveler

The hotel is very nice. The area not so much

Posted May 8, 2015
Great hotel in less than desirable area. There is not much right around the hotel and walking anywhere may not be a great option. Got approached too many time in broad daylight.