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Reviews of Comfort Suites Alpharetta/Roswell - Atlanta Area

2.5 out of 5
Comfort Suites Alpharetta/Roswell - Atlanta Area
1005 Kingswood Place, GA 400 and Mansell RD - Ex 8, Alpharetta, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 454 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 125 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tranell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The flooring/carpeting is filthy and worn. Hair on bathroom floors. Also bathroom floors sticky after cleaning. Breakfast menu limited. But daytime desk manager/receptionist (man) was welcoming, helpful, accommodating. Best part of the visit!
Stayed 3 nights in Apr 2024

6/10 Okay

Lori

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk associates were very pleasant and helpful. Unfortunately, this was overshadowed by the condition of my room and non-existent service from housekeeping. When I checked into room #209, I noticed a huge red stain on the carpet. I also noticed that the lamp shade on the desk was cracked. When I pulled back the covers on the bed there was a dirt (?) smear in the sheet. Unfortunately, I'd been traveling for 20 hours and didn't have the energy to deal with it then. I covered it with a towel and went to sleep. The next morning, I tried to call the front desk and the phone in my room did not work. I went to the front desk and let the attendant know. She was very polite and sympathetic and said she would have everything taken care of while I was out. I came back 10 hours later and housekeeping never came! I reported the issues again the next day and still nothing! I stayed three nights in all and my room was never serviced. I sincerely appreciated the politeness and empathy I received from the front desk staff. Unfortunately, it was completely useless. I travel to Alpharetta regularly on business. I will not be staying at this particular Comfort Inn again.
Stayed 3 nights in Apr 2024
Response from Jovan Daniels on Apr 8, 2024
I'm so sorry you did not enjoy your stay. I will work with my staff to prevent these issues from happening again.

10/10 Excellent

Sabiu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2024
Response from Jackie on Apr 5, 2024
Your feedback is very important to us. Thank you for sharing.

4/10 Poor

Jessica

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room assigned to me, had the bed halfway made up, with hair on the sheets and grease all over the desk. On my second assigned room, it was cleaner, but completely smelled like mildew throughout the entire stay. Also curtains were very dirty & shower water pressure poor.
Stayed 2 nights in Mar 2024
Response from Jackie on Mar 31, 2024
Your feedback is very important to us, thank you for sharing

10/10 Excellent

Johnny

Stayed 1 night in Mar 2024
Response from Jackie on Mar 31, 2024
Thank you for choosing Comfort Suites

10/10 Excellent

JAMIR

Stayed 1 night in Mar 2024
Response from Jovan Daniels on Apr 8, 2024
Thank You! We appreciate you staying with us.

2/10 Terrible

Esther

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People hanging aound the property. Laundry room was very busy. Room door was damaged from someone trying to enter the room without a key. Very dim room lights.
Stayed 3 nights in Mar 2024
Response from Jackie on Mar 19, 2024
We appreciate your feedback, thank you for sharing. Our staff is working hard to correct the concerns you have mention.

10/10 Excellent

Agbonrenren

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room/bathroom
Stayed 2 nights in Mar 2024
Response from Jackie on Mar 19, 2024
Thank you for sharing. We look forward to your next visit.

10/10 Excellent

Erick

Stayed 1 night in Feb 2024
Response from Jackie on Mar 19, 2024
Thank you for choosing Comfort Suites Alpharetta. We look forward to your next stay.

6/10 Okay

Douglas

Traveled with family
Liked: Amenities
On the first night, customer service was fine. Person at desk was great. However, the two days, the staff was below average at best. One lady was on the phone while at check out. Wasn't pleasant. Room had outdated tables. Bathroom was fine. I would say the whole experience was average at best. Only go here if there is a discount. Do not purchase for full price. Only discount
Stayed 3 nights in Feb 2024
Response from Jackie on Mar 4, 2024
Thank you for your feedback, we appreciate you sharing.

8/10 Good

j

Business traveler
Liked: Cleanliness, staff & service
I would come back again simply for the customer service. Nicholas was an excellent host and very helpful. Didn’t like the wake up call as I did not ask for it, told the receptionist but i still got the cal the next day.
Stayed 2 nights in Feb 2024
Response from Jackie Garrison on Feb 22, 2024
Thank you for sharing, we do apologize for any inconvenience. We are are researching the issue to why you was having this issue. Thank you for choosing Comfort Suites

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Jackie on Feb 22, 2024
We appreciate your feedback, thank you for sharing

10/10 Excellent

Anesha

Stayed 2 nights in Feb 2024
Response from Jackie Garrison on Mar 31, 2024
Thank you for choosing Comfort.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 3 nights in Jan 2024
Response from Jackie Garrison on Feb 1, 2024
Thank you for sharing, we appreciate your feedback.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jackie Garrison on Feb 1, 2024
We appreciate your feedback, thank you for sharing.

10/10 Excellent

Jermaine

Stayed 3 nights in Jan 2024
Response from Jackie Garrison on Feb 1, 2024
Thank you for your feedback.

6/10 Okay

Angela

Traveled with partner
Liked: Staff & service
Response from Jackie Garrison on Feb 1, 2024
Thank you for choosing Comfort Suites

10/10 Excellent

Gibson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jackie Garrison on Feb 1, 2024
We appreciate your feedback, thank you for sharing

10/10 Excellent

Herman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jackie Garrison on Jan 2, 2024
Thank you for choosing Comfort Suites, we appreciate your business.

10/10 Excellent

Demarcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jackie Garrison on Feb 1, 2024
Thank you for choosing Comfort Suites

6/10 Okay

Steve

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Jackie Garrison on Jan 2, 2024
Your feedback is important to us. Thank you for sharing.

6/10 Okay

Phil

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I have stayed at this hotel on several occasions for business trips in the past. The location is excellent and generally speaking, it has been a positive experience. But I am sad to say that this trip was a disappointment. The bed linens and towels were clean, but the room, itself, was NOT! The carpet was filthy and looked like it hadn't been vacuumed at all after the previous guest. The dresser top, desktop, and counters had a film all over the top apparently from using a dirty rag to clean them. And to top it all off, I went to put a few things in the dresser drawers and they were SO FILTHY I had to scrub them myself before putting anything into them. I will give this hotel one more chance because I have had better experiences in the past. Perhaps in this instance, it was just a poor maid service on the floor I was assigned. But if my next experience is similar, I will be looking for different accommodations during future business trips.
Stayed 1 night in Nov 2023
Response from Jackie Garrison on Jan 2, 2024
Thank you for your feedback, our staff is working hard to correct these issues

2/10 Terrible

ADEGBOYEGA

Disliked: Cleanliness, staff & service, property conditions & facilities
HAD TO CLEAN MY ROOM ON THANKSGIVEN DAY. NO ROOM SERVICE!!!!!!
Stayed 2 nights in Nov 2023
Response from Jackie Garrison on Jan 2, 2024
While we appreciate you feedback, it is custom to give employees off on holidays.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay.
Stayed 1 night in Nov 2023
Response from Jackie Garrison on Nov 12, 2023
Thank you for your feedback, we look forward to your next stay.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jackie Garrison on Nov 12, 2023
Thank you for choosing Comfort Suites, we appreciate your feedback.

2/10 Terrible

Duane

Stayed 1 night in Nov 2023

10/10 Excellent

Shanice

Stayed 1 night in Oct 2023
Response from Jackie Garrison on Nov 4, 2023
Thank you for choosing Comfort Suites. We appreciate your feedback.

6/10 Okay

Corinna

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
It was a pet friendly place,they charge a high fee for pet&outside dog area needed cleaning.also outside over all was trashy.Breakfast wasnt all that.hotel room needs remodeling.3rd floor had a weird smell.
Stayed 1 night in Oct 2023
Response from Jackie Garrison on Oct 23, 2023
Thank you for sharing your feedback, your concerns are important to us.

6/10 Okay

JIMMY

Stayed 2 nights in Oct 2023
Response from Jackie Garrison on Oct 23, 2023
Thank you for choosing Comfort Suites

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Jackie Garrison on Oct 23, 2023
We appreciate your feedback.

6/10 Okay

Elizabeth

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Staff were extremely friendly and helpful. Unfortunately the rooms were not very clean and the sheets really need to be replaced. There were stains, and other things going on.
Stayed 1 night in Oct 2023
Response from Jackie Garrison on Oct 13, 2023
Thank you for your feedback, we appreciate your sharing, our staff is working hard at correcting the issues you have mention

6/10 Okay

William

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Some rooms are nice. Some rooms aren’t.
this hotel is is aging rapidly. The funny thing was that the pillows on the king bed on a king bed, even four 2 x 2 pillows the second day the pillows smelled and that’s it for me.
Stayed 2 nights in Oct 2023
Response from Jackie Garrison on Oct 11, 2023
Thank you for sharing your feedback, we would had been happy to correct your issue with new pillows if you would had let the staff know. We appreciate you choosing Comfort Suites.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel great. Thanks again!
Stayed 2 nights in Sep 2023
Response from Jackie Garrison on Oct 9, 2023
Your feedback is very important to us. Thank you for choosing Comfort Suites Alpharetta.

4/10 Poor

Kayla

Traveled with family
Average
The beds were hard, blood stains in the floor. Hair all in the bathroom.
Stayed 2 nights in Sep 2023
Response from Jackie Garrison on Nov 27, 2023
Thank you for sharing your feedback.

10/10 Excellent

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jackie Garrison on Oct 3, 2023
Thank you for choosing Comfort Suites, we appreciate your feedback.

8/10 Good

Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the room large and clean. I would recommend this hotel.
Stayed 1 night in Sep 2023
Response from Jackie Garrison on Oct 3, 2023
Thank you for your feedback

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 7 nights in Sep 2023
Response from Jackie Garrison on Oct 3, 2023
Thank you for staying with us, your feedback is important to us.

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Sep 2023
Response from Jackie Garrison on Oct 3, 2023
We are happy you enjoyed your stay and look forward to your next visit

10/10 Excellent

Mike

Stayed 1 night in Sep 2023
Response from Jackie Garrison on Sep 17, 2023
Thank you for choosing Comfort Suites, we appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jackie Garrison on Sep 14, 2023
Thank you for choosing Comfort Suites Alpharetta, we appreciate your feedback.

6/10 Okay

Lorice

Business traveler
Stayed 2 nights in Aug 2023
Response from Jackie Garrison on Nov 27, 2023
We appreciate your feedback.

10/10 Excellent

Marcia

Stayed 1 night in Sep 2023
Response from Jackie Garrison on Oct 3, 2023
Thank you for choosing Comfort Suites

8/10 Good

Emily

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Jackie Garrison on Nov 27, 2023
Thank you for choosing Choice Comfort Suites.

10/10 Excellent

TERI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Pleased
Very Nice Staff, Clean Space, Complimentary Breakfast Was Awesome. I will definitely recommend to others and ill be back.
Stayed 4 nights in Aug 2023
Response from Jackie Garrison on Sep 14, 2023
Your feedback is very important to us, thank you for choosing choice hotels

6/10 Okay

tim

Liked: Cleanliness, staff & service
the stay was ok. the wifi speed was limited to 10mbps and a automatic disconnection everyday.
Stayed 4 nights in Aug 2023
Response from Jackie Garrison on Sep 14, 2023
We appreciate your feedback, thank you for choosing Comfort Suites

4/10 Poor

Hia

Traveled with family
Out of 4 days of stay, I was not able toget good nigh sleep for 2 days. After asking the staff to help, they finally gave another room. Hard to convence the staff to move the room and had to suffer thru.
Stayed 4 nights in Aug 2023
Response from Jackie on Aug 29, 2023
I so happy you were able to get some sleep and your daughter came in 1st place in the ice-skating combination. You gave us thumbs up and said you would have happy thoughts of our hotel. I apologize you had a change of mind. We do appreciate your feedback and thank you for choosing choice hotels.

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2023
Response from Jackie Garrison on Sep 14, 2023
Thank you for your feedback. We appreciate your stay.

10/10 Excellent

peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Price terrific and great breakfast. Well worth staying a bit further from downtown Atlanta at this hotel!
Stayed 1 night in Aug 2023
Response from Jackie Garrison on Aug 23, 2023
Thank you for choosing Comfort Suites Alpharetta, we appreciate your feedback and look forward to your next stay with us.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only complaint I have is, there was hair in the bathroom sink. Not just 1 strand, but multiple strands. Overall we enjoyed our room and we were very comfortable.
Stayed 1 night in Aug 2023
Response from Jackie Garrison on Aug 19, 2023
Your feedback is very important to us. Thank you for sharing your concerns