Ratings based on 2,840 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom eatontown nj

More than adequate

Posted Nov 24, 2014
Hotel needs more electrical outlets, room service breakfast was cold. Clean and ample rooms, quick checkin, friendly staff
2 out of 5
by A verified traveler

Could have been Better.

Posted Nov 21, 2014
Pros: see above.
Cons: The room had a patina of decay and a need to be freshened up. There needs to be more staff assigned to the check in process.
Location: I attended a large conference in AC.
I was at the Hotel from November 18th through the 20th. I arrive late (5:30 pm) for check in on the 18th. The check-in was extremely slow and the counter was understaffed considering that the hotel was said to be fully booked. We stood on line for over 35 minute to finally reach the counter. Once I got there, I was told that my reserved room was "unavailable" but I could have either a "murphy" bed room or a smoking room in its place. They did give me the option of changing rooms the following day. The murphy bed room which I took had a great view of the ocean, but the windows leaked cold air (yes, it was 25 degrees F) in spite of having the heat turned up high, it was cold and drafty. In addition, the facade's lights, accessible through a panel in the heating unit, blinked all night long -- red and green and blue. The room was clean but was very worn looking. The bathroom fixtures were clean, but the polish had not been removed from any of the indentations. The same can be said about the bathroom shower. The bed was most comfortable. There was a lack of staff to assist with questions, directions, and housekeeping activities.
2 out of 5
by A verified traveler

Another underwhelming AC Casino Hotel

Posted Nov 20, 2014
Pros: Hotel is what it is, I liked the tub in the bathroom.
Cons: Feel of dinginess to subside. With Trump Plaza and Showboat now gone, Ballys will become the chepaest alternative, hopefully it doesn't showing.
Location: The restaurants on the 6th floor were a nice surprise. Enjoyable time at Bucca
For about $150 per night you would hope to get the feel of a hotel worth $150 a night. AC with temps in the 30s should not be pulling that amount per night. The room though spacious, was just ehhh. Hard to find convenient outlets for phone chargers, Sheets could've been cleaner, I trust they were cleaned, but obvious spots and other stains visible. Also elevator did seem to take a while with what seemed to be a less than full night.
3 out of 5
by A verified travelerfrom New Jersey

Hotel

Posted Nov 19, 2014
Cell phone service is terrible No microwave in room No free wifi Room rate too high You have yo pay to use gym
2 out of 5
by A verified traveler

convinient location but ...

Posted Nov 15, 2014
Hotel is very old. Shower didn't work, toilet won't flash had to call maintaince twice. There is no water in the room . For the money they charge we expected better service
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place, center of boardwalk

Posted Nov 12, 2014
Stayed there before and was as good as last time. Nice hot tubs and pool. Could do without the charge each day to use the pool and whirlpool
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nj

So fun!

Posted Nov 6, 2014
Rooms could be better. Staff was great though, and a lot to do there. Wild West bar is fun at night and steak house was awesome! I'll deinately be back
2 out of 5
by A verified travelerfrom RI

Posted Nov 3, 2014
Pros: The casino being down stairs
Location: Dirty!!!!! The city needs to be cleaned up!
The room was to expensive, I reserved a smoking and when I got there was told I have to call. However your website clearly asks smoking or non. So that was a disappointment to pay all that money for a room we had to settle for. I wont be back
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY,NY

Centrally located hotel.

Posted Nov 2, 2014
Decent hotel, nothing fancy but close to everything. No free upgrade offered on a Sunday night stay. Had to pay $15 for upgrade to an ocean view. Staff were friendly but rooms need updating, carpets in room were worn out.
2 out of 5
Recommended
for Everyone
by A verified traveler

so so

Posted Oct 29, 2014
Pros: location on the boardwalk
Cons: MAKE SURE THE ROOMS ARE CLEAN! ESPECIALLY FILTHY LOOKING CARPET!
Location: nice location on the boardwalk.
the staff were friendly but the room was definitely not clean. I did not walk on the carpet without shoes on. carpet was stained and dirty. room is also in need of updating