Indoor pool, cabanas (surcharge), sun loungers
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Reviews of Harrah's Resort Atlantic City

4 out of 5
Harrah's Resort Atlantic City
777 Harrah's Blvd., Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 1473 out of 4037 reviews" "
Rating 8 - Good. 793 out of 4037 reviews" "
Rating 6 - Okay. 608 out of 4037 reviews" "
Rating 4 - Poor. 459 out of 4037 reviews" "
Rating 2 - Terrible. 704 out of 4037 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leidy Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor
Stayed 1 night in Apr 2024
Response from Rob on Apr 17, 2024
Great feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 Poor

Stacey

Traveled with family
Disliked: Staff & service, property conditions & facilities
Extremely poor customer service.
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 17, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 17, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 Poor

Roberto

Terrible staf
Stayed 2 nights in Mar 2024
Response from Jasmine on Apr 17, 2024
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.

2/10 Terrible

Isaiah

Stayed 4 nights in Apr 2024
Response from Jasmine on Apr 17, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

4/10 Poor

Ana

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First time staying in costal tower and the hallway was scattered with old towels, trash and blankets from days prior. We arrived later at night and in no way early. The next morning the same items were still outside. There was a ton of hair in our shower and on the toilet. Literally shocked as I’ve stayed here before but in laguna tower and never had ANY of these issues.
Stayed 1 night in Mar 2024
Response from Angel on Apr 16, 2024
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are very sorry that you were disappointed with your experience. We will take your feedback into consideration and make the adjustments needed.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room
Stayed 1 night in Apr 2024
Response from Angel on Apr 16, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the stay was nice. Valet parking might take a little longer than expected but other than
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 17, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Suneisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in an office very nicely upgrade room. The bathtub was deep and huge and the shower was amazing as well. The bed was so comfortable that I would book again just to sleep it.
Stayed 1 night in Apr 2024
Response from customer relations on Apr 15, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

4/10 Poor

Regina

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The rooms I had was not clean. The carpet was filthy & sticky, handprints was everywhere, nothing was wiped down, there was dried urine on the floor at the toilet, haur was in the tub, dirt was left behind from prior visitors and the wash rags was dirty. They gave us another room & a$50 credit for food and changed our room but that room was not cleaned as well. I didnt feel like complaining again so, we just made the best of it. We cleaned our own room. Luckily I always bring my own cleaning supplies. That was unacceptable! Housekeeping isn't doing their job properly. Would I stay there again? NO
Stayed 1 night in Apr 2024
Response from customer relations on Apr 15, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 17, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Jessil

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 16, 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 Poor

Ana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
You get charge even for WiFi for the TV channels, the pool is a mess you can’t take your kids there because is only 21 to get in the pool they don’t charge you for the oxygen you breathe because they haven’t found a way. The bathroom fan was broken, when I got to the room there was no remote had to call and wait almost an hour to get one.
Stayed 1 night in Apr 2024
Response from Angel on Apr 14, 2024
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are very sorry that you were disappointed with your experience. We will take your feedback into consideration and make the adjustments needed.

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights and the phone wasn't working when I tried to order room service. So I had to call the front desk from my cell phone and I was told that someone would be up shortly to fix the problem and no one even showed up. I called back the next day and was told the same thing and once again to no avail. Finally after many attempts and going to the front desk i was told the same thing once again. And after hours someone finally showed up and said that the phone was broken and he never returned with a replacement. I spoke with the manager and he was very condescending about the situation and basically said that the cant be fixed and wasn't going to replace. I WILL NEVER STAY HERE AGAIN.
Stayed 1 night in Apr 2024
Response from Rob on Apr 14, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

paul

Stayed 2 nights in Apr 2024
Response from customer relations on Apr 15, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Joshua

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything including the after dark pool so far so good.
Stayed 1 night in Apr 2024
Response from Shelle on Apr 14, 2024
Amazing feedback! We are delighted that you had a fantastic experience with us. We look forward to hosting you again soon.

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shelle on Apr 15, 2024
Wow, stunning review! Thank you so much! Delighted to read that you had such a wonderful experience due to our service team! Hope to see you soon!

6/10 Okay

Marilyn, Camden

Liked: Cleanliness, staff & service, property conditions & facilities
They had express self check in kiosk, at least three of them was out of service. But then, once you used it, you didn’t get a key, we still had to go speak to a customer service rep. Would have liked it better if they had a few more options for food, but over all the stay was great.
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 14, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Katy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 14, 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Nice room! Loved the pool
Stayed 1 night in Mar 2024
Response from Angel on Apr 13, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Angel on Apr 13, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room thanks
Stayed 2 nights in Apr 2024
Response from Angel on Apr 13, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

4/10 Poor

Jacquelyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
When checking in they noted self park but we valet parked. I was charged $10 to self park and then went to valet to be told it’s seperate charge. I couldn’t pay the difference of $30 for valet. I was stuck paying $40 to valet even tho the person at checkin noted my reservation wrong for self park. No refund given. $50 to park is absurd especially when your teller made the error. You can’t accept the difference at valet? Valet attendant stated we only have options for $40 and $25 during the week she couldn’t charge me the $30 I owed. BS I won’t be using valet with you again.
Stayed 1 night in Apr 2024
Response from Shelle on Apr 15, 2024
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are sorry you were disappointed in your experience. We will take your feedback into advisement and make the adjustments needed.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were nice. Casino has gone downhill. Limited blackjack tables and the continuous shuffle machines are horrible. Not many open craps tables
Stayed 3 nights in Apr 2024
Response from Rob on Apr 13, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in to my room and it was a roach crawling in the bathroom services was terrible and how they accommodated me was terrible
Stayed 1 night in Apr 2024
Response from Rob on Apr 13, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Shannan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying with them. I enjoyed the stay but just a few issues that were quickly cleared up. I do wish they would put microwaves in the rooms.
Stayed 3 nights in Apr 2024
Response from Rob on Apr 13, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

6/10 Okay

Lori

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We tried to use the check in kiosk but b/c we didnt get our reservation through Harrahs we had to wait about 1/2 hour in the check in line (this was around 11PM). We put our things in the room and went to find something to eat, they only had one place open (Bobbies Burgers). We bought 2 burgers and fries along with water for about $60. I had to work in the morning so we left around 7:30 am. The signage for checkout was unclear as in every sign told you to do something differnt. We saw one that said use your room key for free parking (to take it with you). When we went to leave the garage the key didnt work (the keosk said "key inactive"), there wasnt anyone in the garage and the call button didnt work on any of the toll booths. The only waynout was to pay the $20. To add insult to ingery we got chared 2x for our room stay. Needless to say we will never stay at Harrahs AC again.
Stayed 1 night in Apr 2024
Response from customer relations on Apr 15, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Marilyn, Belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful
Stayed 1 night in Mar 2024
Response from Jasmine on Apr 13, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

kyssy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 13, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 Terrible

Toby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 14, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Dr.Sean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 14, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Kathy, Bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice hotel
Stayed 1 night in Mar 2024
Response from Angel on Apr 12, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

2/10 Terrible

Alesia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rob on Apr 13, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Rachelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The Hotel was ok. I think they should provide comforter's on the bed and either a fridge or a microwave. I shouldn't have to pay $200-$300 to up grade my room to have basic necessities. Also you already have outsiders coming in to the hotel to enjoy. So why charge the people that booked rooms $20 for parking. I ended up paying $60 for the garage, because me and my husband had outside of the hotel plans. The also need better ventilation if their allowing visitors to smoke cigarettes in the casino. So just a few discrepancy. I would go back , I would just be better prepared. For a first time experience it was ok.
Stayed 2 nights in Apr 2024
Response from Angel on Apr 12, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Meleila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place would go again
Stayed 3 nights in Apr 2024
Response from Angel on Apr 10, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

2/10 Terrible

Tonya

Disliked: Staff & service
They gave away my room and downgraded me because my flight was late.
Stayed 2 nights in Mar 2024
Response from Angel on Apr 10, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
W booked a 1200 sq ft suite. Well, checking in, we were told the Bayview tower was closed for renovations. We were given a room in the water tower, and I asked if it was the same kind of room, and she said yes. We got to our room and it was a basic 350 square-foot room. We had to go back downstairs and get back in line to recheck in to comp room as what we booked. A lot of nonsense and not even sorry from the chicken staff. We will choose another place to stay next time. And no room service is a huge mistake!
Stayed 2 nights in Apr 2024
Response from customer relations on Apr 9, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

keelar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 2 nights in Mar 2024
Response from customer relations on Apr 9, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Bamidele, Westfield

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed every aspect of our stay
Stayed 3 nights in Feb 2024
Response from Angel on Apr 10, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 Good

Doug

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was there for a quick business trip...no interaction with any staff. Noticeable renovation in lobby area to upgrade their food service.....now if its only affordable!!
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 9, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from customer relations on Apr 9, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 9, 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 Okay

Sophia

Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 9, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 9, 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Erika

Stayed 1 night in Apr 2024
Response from Jasmine on Apr 9, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Anne

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jasmine on Apr 9, 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 Poor

Tyaira

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My light in my room did not work when I check in around 6pm and I had to wait 2hours for maintenance. I had a concert to go to and had to get dress in the dark due to no lights and or availability 😩
Stayed 1 night in Apr 2024
Response from customer relations on Apr 7, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Carmen

The room was comfortable and clean. Everyone on the staff were very helpful.
Stayed 1 night in Apr 2024
Response from customer relations on Apr 7, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

6/10 Okay

Russell

Traveled with family
Disliked: Cleanliness
Reserved a room with king bed. When arrived they only had queen beds. Was told first come first serve. Bathroom wasn’t really up to cleanliness standards
Stayed 1 night in Apr 2024
Response from Angel on Apr 12, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasmine on Apr 8, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!