Ratings based on 1,802 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from virginia
Posted Jul 27, 2015
Location is great, friendly staff. Rooms are clean and we got a great beach view
by A verified traveler from poconos
Horrible guest servicesPosted Jul 25, 2015
The desk staff is rude, they act as if they are doing you a favor by doing their jobs poorly. i purchased the spa pass to use the hot tubs only to find that anyone can walk in and use it without paying. they tried to charge me for valet parking that i did not use. their check in policy causes guest to line up like cattle for 45 minutes to check in. The hot tubs need cleaning, the paint is peeling off of the ceiling in the solarium. many of the other guests that i spoke with were equally unhappy. ive been staying here for the last few years and it goes downhill a bit more each time. I will not be returning.
by A verified traveler from NJ
Not what it was chalked up to bePosted Jul 22, 2015
Cons: see above
check in process was not well managed - very long lines - very unfriendly staff. staff who checked us in became argumentative about signage for valet vs self parking. never acknowledged us, welcomed us, wished us a good stay. 100% sure this is a fire/safety violation - the sprinkler in our room was covered in a washcloth and affixed with a rubberband. walls between rooms are very thin - had to call security twice due to noise level and banging next door at around 0300 - 0400. The property is dated - for the rate we paid - we expected something more "boutique" like. Very disappointed. I would definitely NOT recommend and I would definitely NOT return.
by A verified traveler
Would not stay again.Posted Jul 21, 2015
I did not have a good experience at this hotel. When i arrive at the desk to check in the receptionist was very nasty. She was very rude. I had a question and she talked over me and would not allow me to speak. She rolled her eyes as if I was wasting her time. Once Iarrived to my room the bed was very disgusting. There was sand in the bed and in the bedding.The bathroom was filthy. I called housekeeping to change the sheets and clean the room. The room appearance was not as photographed on the website. It was very small for the price we paid to stay there. Overall I would not recommend this hotel to anyone.
by A verified traveler from Bridgewater, NJ
Hotel is old and in need of renovationPosted Jul 19, 2015
Adequate for a one night stay, but not for any longer. It is in desperate need of renovations. Check in was horrible, very long lines that moved slow. The shower had no water pressure. The bed was comfortable and it was quiet. Very expensive for a hotel that was comparable to a Day's Inn.
by A verified traveler from Philadelphia
Ok StayPosted Jul 19, 2015
Pros: Comfortable bed and pillows.
Location: About 100 feet from the Boardwalk. Close to the Tropicana and Boardwalk Hall.
100 feet from the Boardwalk. Room was clean. Bed was more comfortable than other name brands I've stayed in. Not a place for business work. Internet speed worse than dial-up. Would have stayed at a casino but when we booked they were falling left and right, so chose The Chelsea. All in all, nothing to write home about or pics to post on Facebook.
by A verified traveler from rochester ny
Advertising for hotel very misleadingPosted Jul 15, 2015
Terrible experience very little water pressure worst shower ever hotel not being kept up at all. The same match stick payed in hall for three days. Had to go to 4 different floors to find a working ice machine. Restaraunt on fifth floor advertised in room on elevator and on line is closed down. Two times during stay we could not get into our room because card would not work. I could go on forever. Definitely not a 4star hotel don't be fooled like we were. Also over heard other people with similar complaints.
for Everyoneby A verified traveler
Posted Jul 13, 2015
It was my first time in Atlantic City and this hotel was great! I would recommend this to hotel to anyone thanks again
for Everyoneby A verified traveler from Niagara Falls, Canada
Positive mostly re: the hotel itselfPosted Jul 11, 2015
Pros: Decor was interesting and close to the Boardwalk . |Good pools and good food , staff where great.!! No dents in my car in Valet..great as well .
Cons: Small maintenance items, key card did not work easily , minor things only..
Location: Atlantic City itself is a BUST, ran into a scammer on the Boardwalk , no to minimal security during M, T , W. all of a sudden Thurs. all kinds
Staff great, very nice size of rooms and amenities suitable for us. Some maintenance was lacking but nothing important. Beach area is great so if you are only interested in the beach this is probably a good choice. Nothing to do in the eve., Mon to Thurs, weekends things pic up. Too bad, Vir. Beach is much better for activities..and much safer. We will not be going back to AC , not interesting and not safe..too bad for them.. clean up their act and they will get less of this kind of complaint and more repeat visitors,, but they have lost me for future revenue..
for Everyoneby A verified traveler
Off Boardwalk hotel that is going to retro-chicPosted Jul 11, 2015
For the most part, good hotel that I would stay at again for the price. Furniture in lobby could be replaced (worn out), but furniture in room more then adequate. Great view from 16th floor overlooking beach. Pool solid (smaller then photos) - lounge furniture comfortable, though also worn. Disappointed that the dining/bar were closed for renovation. Looks like it will be hip when done.