Property amenity

Reviews of Best Western Auburn/Opelika Inn

2.5 out of 5
Best Western Auburn/Opelika Inn
205 21st St, Opelika, AL

Reviews

8.2

Very Good

Rating 10 - Excellent. 373 out of 860 reviews" "
Rating 8 - Good. 297 out of 860 reviews" "
Rating 6 - Okay. 116 out of 860 reviews" "
Rating 4 - Poor. 39 out of 860 reviews" "
Rating 2 - Terrible. 35 out of 860 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Liked: Staff & service
The breakfast was my biggest issue. The eggs were not warm, the biscuits were rubbery. Our room was nice, it did smell of older people but not overwhelming just whenever you first went in. No fault of the property we did have some folks outside our door at 330am arguing rather loudly for quiet a few mins. It is an older property but was maintained well, location was good, area safe feeling, the bed was comfortable. The staff was friendly enough.
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Property conditions & facilities
Overpriced. Refrigerator making bog noise, and bathroom fan same.
Stayed 1 night in Mar 2024
Response from vp on Mar 26, 2024
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. If you would like to discuss this matter further, feel free to contact the motel directly to speak to a manager.

10/10 Excellent

Jolanta, Decatur

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book again.
Stayed 1 night in Mar 2024

6/10 Okay

Yolanda

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We feel like this property can use renovations.
Stayed 1 night in Mar 2024

8/10 Good

Glenda

Stayed 1 night in Feb 2024

8/10 Good

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from vp on Feb 21, 2024
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

4/10 Poor

Thomas, Pardeeville

Liked: Property conditions & facilities
I didn’t like that it was not “pet friendly”. Unfortunately I don’t look closely enough at the particulars before I booked. But I will never come here again because the fee was non-refundable and our beloved pet had to stay in the car all night!
Stayed 1 night in Feb 2024
Response from vp on Feb 21, 2024
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. If you would like to discuss this matter further, feel free to contact the motel directly to speak to a manager.

4/10 Poor

william

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Had to ask for toilet tissue, facial tissue, shampoo, soap, etc.
Stayed 1 night in Jan 2024
Response from Management on Feb 7, 2024
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. If you would like to discuss this matter further, feel free to contact the motel directly to speak to a manager.

10/10 Excellent

Kaylee

The man working at the counter during the night made my day, he was super nice and friendly
Stayed 1 night in Jan 2024
Response from Ricky on Feb 7, 2024
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

10/10 Excellent

Marquette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ricky on Feb 7, 2024
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

6/10 Okay

Ketsirin, Lenexa

Traveled with family
Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
Thanks for your review, and hope that you will stay with us again.

10/10 Excellent

Trenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean updated rooms considering the building is old. Easy access into the building to renter /exit from rooms.
Stayed 2 nights in Dec 2023
Response from Ricky on Feb 7, 2024
Glad to hear that you enjoyed your stay with us, and hopes that we can be of assistance in the future. Thanks for your review.

8/10 Good

Bobby

Stayed 4 nights in Dec 2023
Response from Ricky on Feb 7, 2024
Thanks for choosing Best Western Opelika, Alabama, and thanks for taking the time for your review. We greatly appreciate it. If we can be of assistance in the future, feel free to contact us. Again, Thanks....

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ricky on Feb 7, 2024
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to for overnight stays
Stayed 1 night in Dec 2023
Response from Ricky on Feb 7, 2024
Glad to hear that you enjoyed your stay with us, and hopes that we can be of assistance in the future. Thanks for your review.

10/10 Excellent

Prof 'FOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff members.
Stayed 1 night in Dec 2023
Response from Ricky on Feb 7, 2024
Thanks for the review, and glad to hear that you had a pleasant stay with us. Hope to be of assistance to you in the near future, here at Best Western Opelika, Al.

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

10/10 Excellent

Alechia, Midway

Stayed 1 night in Dec 2023
Response from Ricky on Feb 7, 2024
Thanks for your nice and kind review, we really appreciate that. Hope to be of assistance in the future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ricky on Feb 7, 2024
Thanks for your review, and glad to hear that you had a pleasant stay. Looking forward to your next visit with us.

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ricky on Feb 7, 2024
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay
Stayed 2 nights in Nov 2023
Response from Ricky on Nov 28, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al.

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2023
Response from Ricky on Feb 7, 2024
Thanks for the review, and glad to hear that you had a pleasant stay with us. Hope to be of assistance to you in the near future, here at Best Western Opelika, Al.

2/10 Terrible

Julia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Please read before booking!!!
Room was very dirty, we kill a roach in the bathroom. Towels looked old and yellowish. Room was old and filthy, carpet was filthy. Overall the room was horrible. We booked a two night stay and we checked out after the first night. Couldn’t stay a second night. I filed a complaint and I was told the manager would give a call on Friday the 17th after 10 am. Today is Saturday the 18th at 4:45 pm and I haven’t heard from her. This hotel is not a 8.4 at all.
Stayed 2 nights in Nov 2023
Response from Vp on Nov 20, 2023
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. If you would like to discuss this matter further, feel free to contact the motel directly to speak to a manager.

6/10 Okay

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and neat.
Stayed 1 night in Nov 2023
Response from Ricky on Nov 14, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al.

10/10 Excellent

Stacey

Business traveler, Traveled with partner
Liked: Amenities
Very nice room and staff
Stayed 2 nights in Nov 2023
Response from Ricky on Nov 10, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al.

10/10 Excellent

Mardic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ricky on Nov 9, 2023
Thanks for the review, and glad to hear that you had a pleasant stay with us. Hope to be of assistance to you in the near future, here at Best Western Opelika, Al.

8/10 Good

Thad

Traveled with group
r and received a handicap room. The main problem was that it had a tub instead of a walk in shower. Very hard to get in and out of.
Stayed 2 nights in Oct 2023
Response from Ricky on Nov 6, 2023
We are sad to hear that you had an inconvenience during your stay. Thanks for choosing Best Western Opelika, Alabama, and thanks for taking the time for your review

10/10 Excellent

Travis

Stayed 1 night in Nov 2023
Response from Ricky on Nov 28, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

10/10 Excellent

Queen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in was exceptionally with the assistance of Rick. He was courteous, very helpful and professional. He should be commended.
Stayed 1 night in Nov 2023
Response from Management on Nov 3, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Also thanks for the recognition of outstanding service of our employee. Thanks for staying at Best Western Opelika, Al. If we can be assistance in the future, feel free to contact the hotel.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
one night stay
The staff was very friendly. The room could have been cleaner. There was some used towels in the room when we checked into the room. The breakfast was good.
Stayed 1 night in Oct 2023
Response from Ricky on Nov 1, 2023
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. Thanks for choosing Best Western Opelika, Alabama, and thanks for taking the time for your review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with out stay! Our last experience with a different hotel in Opelika was horrible so we had prepared for the worst. So grateful we were pleasantly surprised!! Very clean!
Stayed 2 nights in Oct 2023
Response from Ricky on Oct 24, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

10/10 Excellent

Bo

Stayed 2 nights in Oct 2023
Response from Ricky on Oct 19, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

6/10 Okay

LaToya

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ricky on Oct 18, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is an older property, but well maintained and clean. Staff was friendly.
Stayed 2 nights in Oct 2023
Response from Ricky on Oct 17, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

8/10 Good

Donald

Stayed 3 nights in Oct 2023
Response from Ricky on Oct 11, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al.

8/10 Good

Beth

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Ricky on Oct 11, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al.

4/10 Poor

William

Liked: Room comfort
Disliked: Property conditions & facilities
No tissues in room, bath soap container was empty. Stains on the ceiling. Carpet had a musty smell. Towels were scratchy. This hotel was an average at best not an 8.6
Stayed 1 night in Oct 2023
Response from Ricky on Oct 3, 2023
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. Thanks for choosing Best Western Opelika, Alabama, and thanks for taking the time for your review

6/10 Okay

Tara

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Vp on Sep 26, 2023
Thank you for your feedback.

2/10 Terrible

Praveen

Business traveler
Disliked: Cleanliness, room comfort
Do better
The room was not cleaned the refrigerator had open beer and garbage can had left over trash from the previous gueat. There was no remote to the TV or towels. The counters were sticky. Atleast there were no roaches and I was afraid to pull back the covers. I need a few hours sleep after a 26 hour shift
Stayed 1 night in Sep 2023
Response from Vp on Sep 25, 2023
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. If you would like to discuss this matter further, feel free to contact the motel directly to speak to a manager.

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Ricky on Oct 17, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al.

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Vp on Sep 25, 2023
Thank you for your feedback. I apologize that we did not meet your expectations.

8/10 Good

Amista

Stayed 1 night in Sep 2023
Response from Ricky on Sep 27, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Slow checking in & out
Overall stay was good but it took a long time to check in because the front desk girl was new and didn’t seem to know the computer system. The pool and outdoor area needs a definite facelift…and luggage carts are old and difficult to maneuver. …breakfast was good and staff helpful. However, on departure day I was told checkout was 11am and my key card locked me out at 10am while trying to load my car with my luggage. I had an appointment to go to and this held me up as the front desk girl had to reset my key card to get back into my room to retrieve the rest of my things.
Stayed 1 night in Sep 2023
Response from Ricky on Sep 21, 2023
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. Thanks for choosing Best Western Opelika, Alabama, and thanks for taking the time for your review

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ricky on Sep 18, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
The first unit they checked me into had not been cleaned. The second one had a direct view into the laundry so I was not able to have the blinds open. I wish the breakfast would have extended hours. It was 6-9. For their usual price though I cannot complain- it was more than adequate and the staff was nice.
Stayed 2 nights in Sep 2023
Response from Ricky on Sep 18, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ricky on Sep 21, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

6/10 Okay

Sandy

Traveled with family
Ok if just to sleep for short stay
Visiting my son for Auburn Family weekend. The Good. Location to school not too far/20mins Price was fairly more reasonable Front desk let us check in earlier in our Friday arrival. Complimentary breakfast but we didn’t eat anything. The Meh. Very very basic hotel that’s really a motel feel. Rooms seemed clean but I felt like I needed to wear flip flops in the room. Sink didn’t drain well. Need updating. I don’t think I’d stay again but if I had to I could tolerate it.
Stayed 2 nights in Sep 2023
Response from Ricky on Sep 18, 2023
We are sad to hear that you had an inconvenience during your stay. We will address this matter immediately, and take care of this. Again, sorry for your inconvenience. Thanks for choosing Best Western Opelika, Alabama, and thanks for taking the time for your review

8/10 Good

Todd

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Ricky on Sep 21, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy without stay
We were there for business.Chose this hotel because it was close to our destination. It did not disappoint us. The staff was friendly and very helpful! The room although small was very comfortable and clean. The complimentary breakfast was above what we are used to. Very good ! Thank you Best Western at Opelika!
Stayed 1 night in Sep 2023
Response from Ricky on Sep 12, 2023
Thanks for taking the time to write a review. Good to know that your stay was great. If we can be of assistance in the future, feel free to contact us. Thanks again, for choosing Best Western Opelika, Alabama.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ricky on Sep 12, 2023
Thanks you for your review, and I greatly appreciate you taking the time to do so. Thanks for staying at Best Western Opelika, Al.