All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 492 out of 886 reviews" "
10 - Excellent
492
Rating 8 - Good. 247 out of 886 reviews" "
8 - Good
247
Rating 6 - Okay. 83 out of 886 reviews" "
6 - Okay
83
Rating 4 - Poor. 26 out of 886 reviews" "
4 - Poor
26
Rating 2 - Terrible. 38 out of 886 reviews" "
2 - Terrible
38
8.8/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Kelly
Apr 14, 2024
Liked: Cleanliness
Kelly
Stayed 2 nights in Apr 2024
Response from Liz on Apr 16, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.
staff was always friendly and helpful. clean, nice area
MaryLynn
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 9, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
Rebecca
Traveled with family
Apr 4, 2024
Excellent stay! Perfect family environment! I was impressed with how large the rooms were and great water pressure too!
Rebecca
Stayed 1 night in Apr 2024
Response from Liz on Apr 5, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.
Conveniently located near the university but still away from the downtown traffic.
William
Stayed 4 nights in Mar 2024
Response from Liz on Mar 20, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.
The room was clean and comfortable but had a smell. It smelled like it had been smoked in before. Probably wouldn’t stay again.
Jamie
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you, hope to see you again soon.
6/10 Okay
Phillip
Business traveler, Traveled with family
Mar 16, 2024
Liked: Staff & service
Disliked: Cleanliness
Ok stay for the night. Previous occupants leftovers still in the fridge. Hairs in the tub and on bathroom floor.
Phillip
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.
Nice convenient property. Room fixtures were a bit worn but clean. Bed was very comfortable.
Dann
Stayed 2 nights in Mar 2024
Response from Liz on Mar 11, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
Katherine
Feb 23, 2024
Katherine
Stayed 1 night in Feb 2024
Response from Liz on Mar 21, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.
Thank you for your recent stay with us. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are pleased that you enjoyed your stay, and we would love to have you back as our guest when travels bring you back to the Auburn area.
8/10 Good
Adrienne
Feb 11, 2024
Liked: Cleanliness, staff & service
This is our second time staying. We like the property. Our window shade would not lower and there was no one onsite who could fix it. We had to stack pillows in front of the opening the block the view and the light from the road
Adrienne
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 12, 2024
Thank you for letting us know. Our apologies.
8/10 Good
Dawn
Feb 3, 2024
Dawn
Stayed 2 nights in Feb 2024
Response from Liz on Mar 20, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.
2/10 Terrible
Eric
Feb 1, 2024
Eric
Stayed 1 night in Jan 2024
Response from Liz on Mar 21, 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.
The staff here were excellent. Very friendly and helpful. The breakfast area was constantly attended to to make sure the foods and coffee were stocked and there were plenty of options. The front desk staff was very nice. The showers were a little in need of paint but the beds are extremely comfortable!!!
Perfect stay for a game day weekend! My husband and I were very pleased with the cleanliness of the entire hotel as well as the kindness of the staff. We will come back!
Nice hotel, though it maybe time for a few updates
The room was nice, though the in room refrigerator could have been bigger though it was wonderfully clean.
The bathroom was clean though the tub would benefit from resurfacing.
The free breakfast was open and ready for the later sleepers too!
LaTonia L.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
Thank you for your review. Hope to see you again soon.
Shower wasn’t cleaned well. Tons of hair in it. Rest of room spotless. Biggest thing to note is the entrance vs how Waze takes you. It inadvertently puts you the wrong way in a one way turn lane. Be cautious especially at night. Someone’s gonna get killed there.
Campbell
Stayed 3 nights in Sep 2023
Response from Guest Services on Oct 10, 2023
Thank you for your response, please give me a call at the property to discuss your concerns.
10/10 Excellent
Gene, FAIRHOPE
Oct 7, 2023
Gene
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 27, 2023
Thank you. See you soon
8/10 Good
Michael
Traveled with family
Sep 19, 2023
Liked: Cleanliness, staff & service, amenities
Staff was awesome and always friendly. The hotel is on the older side and could use some remodeling. Walls are very thin so we heard people talking in the corridor outside our room. This was due to the elevator being positioned across from our room but it sounded like our door was open at times.