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Reviews of Allenby Park Hotel

3 out of 5
Allenby Park Hotel
477 Great South Road, Papatoetoe, Auckland, Auckland

Reviews

6.6
Rating 10 - Excellent. 75 out of 538 reviews" "
Rating 8 - Good. 165 out of 538 reviews" "
Rating 6 - Okay. 164 out of 538 reviews" "
Rating 4 - Poor. 87 out of 538 reviews" "
Rating 2 - Terrible. 47 out of 538 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Guy, Ruakaka

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have found my recent stays at the Allenby Park hotel accetable and will use the ahaotel on future occasions
Stayed 1 night in Jul 2020

4/10 Poor

Sara, Hawke’s Bay

Traveled with family and small children, Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was ok, mostly clean, tidy. The hotel had no restaurant or bar, the hallway and outside smelt of cigarettes. Most rooms are taken up for emergency housing. The room itself was ok, relatively new. But overall the hotel itself was rundown and disappointing.
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for 2 nights. For 8 of us. Had asked for adjoining rooms. Didn’t get that. Had said to the cleaner only one room needed cleaning. On our return the room hadn’t been cleaned at all. Staff very friendly. We were on holiday and it seemed that we were surrounded by homeless people. I didn’t feel safe. When I booked they said the only day the restaurant wasn’t open was Sundays. On arrival Saturday was told that the restaurant was having problems so it was closed until further notice. I don’t think it’s a family friendly hotel. Thank gosh for UberFood!!
Stayed 2 nights in Jul 2020

6/10 Okay

Noname, Wellington

Traveled with partner
Disliked: Amenities, property conditions & facilities
Says it's a smoke free room but it stunk with smoke. Phone doesnt work and also checked before our arrival if they have hairdryer but tried to use it didn't work. However they did give me a working hairdryer when asked for one. And they did offer to change our room. So thank you for that.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay here was great, the only down fall I had was the landline in the room, was trying to order room service however the line was not working at all? I even tried using my mobile to contact front reception but kept getting the voicemail, but when I eventually got through the kitchen was closed. But other than that, enjoyed the stay here and would rebook again.
Stayed 1 night in May 2020

6/10 Okay

Sally

Business traveler
Liked: Cleanliness, staff & service, room comfort
Budget short stay
This is a tired hotel in need of refurbishment, however it did not disappoint us in the least - the staff were very helpful and friendly, the beds were comfortable and as our stay was brief it well suited our needs.
Stayed 1 night in Mar 2020

8/10 Good

VJ

Traveled with family and small children
Liked: Staff & service
Liked the aircon. Liked the view from room. May need to update rooms as look old
Stayed 1 night in Mar 2020

10/10 Excellent

Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Location good for early flights or late arrivals. 10 min from airport. Rooms a bit dated BUT clean, comfy bed, staff friendly. 24 hrs reception. Would use this hotel again
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not too bad and had recently been refurbished, the common areas were shabby and didn't smell fresh. There were obviously families living in some of the rooms with personal belongings on the outside areas of the rooms which made the place look more untidy, there were also bags of rubbish left out in the hall ways.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Pretty basic and not much effort put in to rooms. Bed ok, tv not tuned
Stayed 1 night in Feb 2020

8/10 Good

Mr Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Disliked: Amenities
if you stay here in the cheap rooms, keep in mind there is a single desert spoon, not other cutlery or plates. But there are two cups and two glasses. Also check the external door, dont assume that its locked when you arrive, mine wasnt. the automatic door for the car entry jams sometimes, you may need to try closing it and re-opening it a few times before you can drive in. For some reason I was asked for my credit card number when I arrived, supposedly because I might use some items in the fridge or the bar. I had booked and paid with wotif and wasnt going to use the bar so I declined. Other than that its a handy location if you are visiting someone at MIddlemore, not too far from Manukau town center either.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Everything was dirty. Mold around bathtub. Counters in bathroom had mystery sticky stuff all over it. Carpets dirty and stained
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our original room was not clean. Bathroom not clean, dirty dishes , dirty linen on floor... Old food behind the side tables. The staff member I spoke to gave us a new room which was acceptable. It would've been great to have a microwave and toaster to make our breakfast and heat up the food we had, but nothing was there except a kettle and very basic tea and coffee.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and friendly staff enjoyed our stay safe and clean
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room wasn't cleaned properly - condom wrapper found under bed and floor look like it hadnt been vacuumed. Apart from that we enjoyed our stay.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access good spacious room, car parking availability very good and secure. Emergency responserequirements and direction very clear with good readable directional signage
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Amenities
Large room, good wifi, all necessary amenities, easy parking.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

2/10 Terrible

Sandra

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Elevator to slow maybe the problem is It's old and smells, air conditioner not cooling the room, not enough towels, shampoo, dirty carpet cant sleep too much noise from other rooms, dirty yard all around the hotel, staff not helpful
Stayed 5 nights in Nov 2019

4/10 Poor

Verified traveler

Property is very tired. Bathroom definitely need to be updated
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, close to where I needed to be, close to a variety of restaurants.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Efficiently organized to accommodate my whanau and I. Comfy, warm and clean.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Was spacious. Had ample parking. Close to shops and other amenities.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The standard of cleaning in the corridors and public areas left a lot up be desired
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Needs to be renovated, it's ok only for a short stay
Stayed 1 night in Nov 2019

4/10 Poor

Fiona

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled booking 2 hrs before check in
They cancelled & rebooked me into another hotel 20 Kim’s away. They told me it was 4 star and it wasn’t. The rebooked hotel gave us no privacy or balcony and was smaller.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Didnt get our taxi booked when asked. otherwise it was adequate for a nights stay near the airport.
Stayed 1 night in Nov 2019

4/10 Poor

Alistair

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
We were given a newly refurbished room - but didn't have a fridge - we were given a fridge from another room, but it was totally iced up so couldn't use freezer box to store ice. Lack of cutlery eg teaspoons in room. However room was Ok for a night
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 rooms, both rooms could do with a very good clean. Bathroom doors were grubby, top to bottom, it was meant to be white, but it was more dirty cream. The second room had no tv or phone, plus there was no mini bar. The bar down stairs had no vodka and little of anything else and the bartender didn't know what he was doing. The restaurant was meant to open at 5pm and by 5.30 it was still not open. The shower couldn't make up its mind to be hot or cold and there was no pressure
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It appears that some interior decor renovation is being undertaken, but there is a little way to go yet. Having said that, we had all that we required in our room for a good nights sleep.
Stayed 1 night in Nov 2019

2/10 Terrible

Eduardo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience if not the worst in my life.
Worst place ever. Dirty place. They gave us a queen bed and had no other option for us. I booked saying that we were in 4 but they gave us a bedroom with only one queen bed. Smelling cigar smoke, no TV, no remote control for the dirty air conditioning. I paid $96 for it and only paid $99 for one of the best experience value for money at 219 John's Motel in Christchurch.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2019

2/10 Terrible

Harriet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG......
The hotel room was absolutely shocking. Water marks down the walls, smelt musty, no television (hole in the wall where it previously was). Room was dirty and I was so shocked. I would recommend others avoid this hotel.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Was okay for the price but certainly not flash, arrived and reception was unattended waited for 15min in the end i left and came back a couple of hours later which was annoying.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Comfortable bed,pleasant room,not thoroughly clean.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Amenities
While the room was very clean and tidy the milk in the fridge was frozen. when we we supplied with more milk that also becam very quickly frozen. There was no coffee, or hot chocolate or even enough cups to go around also there was no teaspoons or bowls. I informed the staff that my grandson would be staying with us and they didn't even provide an extra towel for him to use for his shower.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

4/10 Poor

Jack

Traveled with partner
Disliked: Amenities, property conditions & facilities
People are living there!! doesn't create a great feel.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
it was a pleasure. Person on reception on arrival was great. Room was clean, everything that we needed was at our fingertips. Down side, the cleaning of touch points needed good clean, door handles light switches, cob Webb’s in the corridors leading down to rooms. And the elevator outside doors need cleaning. First impressions count. Over all good
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Beds were to soft for us, room smelled like smoke, rooms are just old, need doing up and we were in an upgrade room!
Stayed 7 nights in Sep 2019

10/10 Excellent

S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floor towel and hand towel stained. Looked foul. Didnt use. No normal power plug in bathroom, so couldnt blowdry hair, as only mirror is there. Had to phone and ask for an extension cord and wait some time for one to be bought to room. Had to phone reception by using my mobile, as there was nothing in room to show what receptions number was... and trying ZERO was incorrect. One lamp didnt work and was no main light in room lamps were needed to bring lighting to room. People making a real racket at night with cars stopping and dropping oeople at their room, and entering from sliding doors, and banging constantly. Heat pump sitting completely next to drapes... net curtain was right at heat pump, which I felt was a fire hazard. I decided to open net curtain up wrong way, to make sure wouldn't get too hot and cause a fire..
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Oct 2019