Premium Room, 1 King Bed | View from room

Reviews of Crowne Plaza Auckland, an IHG Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1011 reviews" "
Rating 8 - Good. 324 out of 1011 reviews" "
Rating 6 - Okay. 58 out of 1011 reviews" "
Rating 4 - Poor. 21 out of 1011 reviews" "
Rating 2 - Terrible. 13 out of 1011 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service
We had a nice stay. The room was a bit outdated and could use a refresh. Hairdryer didn’t work and couldn’t get espresso machine going either. Really great location, easy to walk to sky city and restaurants around there. Staff were good.
Stayed 1 night in Mar 2024
Response from Tim on Mar 25, 2024
Hi Morgan,Thank you for your feedback from your recent stay at Crowne Plaza Auckland. I am sorry that you experienced some issues with the appliances in your room. I will have this looked into. Glad you enjoyed the location and the team.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Cindy, Minot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property for our stay in Auckland after disembarking from our cruise. We were given an early check in which was great.
Stayed 1 night in Mar 2024
Response from Tim on Mar 25, 2024
Hi Cindy,Thanks for your feedback. Glad you enjoyed your stay with us after your cruise. I hope the cruise was great also!Glad the team could help with an early check-in.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Taryn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service, would stay again, thank you
Stayed 1 night in Mar 2024
Response from Tim on Mar 25, 2024
Hi Taryn,Glad you enjoyed your stay with us and we look forward to welcoming you back again in the futureKind RegardsTim - Crowne Plaza Auckland

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were brilliant and went the extra mile to help us. Lovely place to say and would highly recommend. Taps need modernising though along with shower curtains. However, doesn’t deter from excellent review.
Stayed 2 nights in Mar 2024
Response from Tim on Mar 17, 2024
Good Morning Joan,Many thanks for your feedback from your recent stay with us. It was great to read that the team looked after you well. I note your comment regarding bathroom items. We hope to begin a modernisation program later in the year.Kind RegardsTim - General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Beth

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was nice but needed some care. The shower head connection to the wall needed repair, the fabric on the couch had a big hole in it and the soap dispenser for the sink was empty. All things I wasn't expecting at a high end hotel. Outside of the room everything was fine. The staff in the restaurant were amazing!
Stayed 1 night in Mar 2024
Response from Tim on Mar 4, 2024
Hi Beth,Thank you for your feedback on your recent stay with us. The items you have highlighted are certainly not acceptable and I apologise for these. We pride ourselves on attention to detail and we have not met our usual standards. I do hope you enjoyed your time in Auckland city.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property
Stayed 2 nights in Mar 2024

10/10 Excellent

Daryl Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

?

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient
Stayed 8 nights in Feb 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hace lucn next doot in Sky City for a wonderful entry the Awckland.
Stayed 3 nights in Feb 2024
Response from Tim on Feb 20, 2024
Hi James,Glad you enjoyed the location and your visit to Auckland.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

jesus

Stayed 1 night in Feb 2024

8/10 Good

Sharon, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
My stay for one night was good. Staff great. Restaurant food okay. Unfortunately there was a Lot of construction immediately around the hotell so the view and walkability were limited. Amenities were nice, spacious room. Being vegan, menu choices and breakfast offered a small amount.
Stayed 1 night in Feb 2024
Response from Tim on Feb 12, 2024
Good Morning Sharon,Thank you for your feedback from your recent stay with us at Crowne Plaza Auckland. Glad that you found the hotel to your satisfaction. I note your comment regarding the Vegan offering and this is something I will discuss with the kitchen team. I do hope you enjoyed your time in Auckland.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Terrilee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay comfortable beds central to town rooms a quite
Response from Tim on Feb 12, 2024
Hi Terilee,Glad you enjoyed our NZ made beds and central location.Kind RegardsTim - Crowne Plaza Auckland

6/10 Okay

Mignon

Liked: Cleanliness, staff & service, property conditions & facilities
Area was under major construction and uber dropped us 1/2 blocks away with 5 large suitcases for 2 people
Stayed 3 nights in Feb 2024
Response from Tim on Feb 18, 2024
Hi Mignon,Thank you for your feedback. It is disappointing to read that the uber did not manage to deliver you to the hotel. The companies have all been made aware of the correct route to use. I will follow this up again.I do hope you managed to enjoy your time in Auckland City.Kind RegardsTim - Crowne Plaza Auckland

8/10 Good

Celia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The carpet and furniture at the property seem old and therefore has a weird odour. Dining is quite good with plenty of options available.
Stayed 5 nights in Jan 2024
Response from Aaron on Feb 5, 2024
Good afternoon Celia,Thank you for your feedback, we are looking forward to a hotel refurbishment soon which will give the place a fresh look, we hope that we get the chance to have you stay again, and appreciate the comments regarding our restaurant!Warmest Regards,Aaron - Crowne Plaza Auckland

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great staff. There was a lot of construction in the area so it didn’t feel very safe going out for a walk, but there appeared to be a number of interesting things in the area. The view from my window was more construction, but the view from the hallway window was nice. There was some elevator noise in the room but calmed down in time for me to sleep.
Stayed 2 nights in Jan 2024
Response from Aaron on Feb 5, 2024
Good afternoon Chadwick,Thank you for your valuable feedback from your recent stay with us. We will ensure we take this onboard and are looking forward to welcoming you back to Crowne Plaza Auckland soon!Warmest Regards,Aaron - Crowne Plaza Auckland

10/10 Excellent

Dr John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Amir Hossein

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There is construction heavily all around this area which makes it difficult to drive to and from thr hotel car park.Hotel room amenity also is very outdated .
Stayed 5 nights in Jan 2024
Response from Aaron on Jan 31, 2024
Good afternoon Amir,Thank you for sharing some feedback on your recent stay with us. Im sorry to hear your comments regarding the construction, we are hopeful this will be finished soon. We are also looking forward to our hotel refurbishment..Warmest Regards,Aaron - Crowne Plaza Auckland

8/10 Good

Régine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to casino and convenient to go to the grocery store and all surrounding restaurants
Stayed 4 nights in Jan 2024
Response from Aaron on Jan 31, 2024
Good afternoon Regine,Thank you for sharing some feedback on your recent stay with us. Im glad you enjoyed your stay and are looking forward to welcoming you back to Crowne Plaza Auckland soon.Warmest Regards,Aaron - Crowne Plaza Auckland

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Julita

Liked: Cleanliness, staff & service, property conditions & facilities
staff friendly, helpful and accommodating. Breakfast is great value and selections compare too outside.
Stayed 7 nights in Jan 2024
Response from Aaron on Feb 1, 2024
Good afternoon Julita,Thank you for your feedback, its always great to see such positive comments about our guests's stay, im glad you enjoyed your stay!Warmest Regards,Aaron - Crowne Plaza Auckland

10/10 Excellent

Scott

Traveled with partner
The entire staff especially the waitstaff and manager at the Aria was fabulous
Stayed 2 nights in Jan 2024
Response from Aaron on Feb 1, 2024
Good afternoon Scott,Thank you for taking the time to share some feedback on your recent stay with us here at Crowne Plaza Auckland. Im glad to hear that you enjoyed our hotel and I will make sure our restaurant team gets this feedback.Warmest Regards,Aaron - Crowne Plaza Auckland

8/10 Good

Jyoti

Stayed 1 night in Jan 2024

8/10 Good

H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience staying in crown plaza.. Definitely will come back again..
Stayed 1 night in Jan 2024

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The center of most everywhere we went. Very convenient. We enjoyed our stay. The breakfast is great.
Stayed 2 nights in Jan 2024

8/10 Good

Genevieve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Muni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Md Mejbah Udddin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Marjory

Stayed 2 nights in Jan 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient place to stay
Stayed 2 nights in Jan 2024
Response from Tim on Jan 16, 2024
Hi Rhonda,Thanks for your feedback. Glad that you enjoyed the stay at Crowne Plaza Auckland and the location worked for you. I do hope you enjoyed all that Auckland has to offer.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

James

Stayed 2 nights in Jan 2024

8/10 Good

Janet

Stayed 3 nights in Jan 2024

8/10 Good

Sze Yeung

Liked: Cleanliness, staff & service, amenities
Fuss free stay, great location, walkable distance to the sky tree and 15 mins walk to the ports. Barely heard the construction during my stay! The staff was tentative, provided help with arranging my taxi ride back to the airport.
Stayed 5 nights in Jan 2024
Response from Tim on Jan 14, 2024
Hi Sze Yeung,Thank you for your feedback for your recent stay at Crowne Plaza Auckland. Great that the location worked for you and the team assisted with your travel requirements. We do hope you enjoyed all that Auckland has to offer.Kind RegardsTim - Crowne Plaza Auckland

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely helpful and flexible regarding airport arrangements. We appreciated this very much. The hotel is close to a main shopping district, restaurants, the waterfront, and the ferry to Waiheke.
Stayed 1 night in Jan 2024
Response from Tim on Jan 14, 2024
Hi Annette,Thank you for your feedback from your recent stay with us at Crowne Plaza Auckland. Great to read that the team were able to assist with your travel requirements and that the hotel location worked for your Auckland activities.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Vivek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ALVIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Jan 2024

8/10 Good

Zainal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good n nice
Stayed 3 nights in Jan 2024

10/10 Excellent

Gid Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is within walking distance to restaurants.
Response from Tim on Jan 9, 2024
Hi Gid Paul,Glad to read that the location worked for you. I do hope you enjoyed your time in AucklandKind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Gid Paul

Stayed 2 nights in Dec 2023

10/10 Excellent

Rafael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Gautam, Issaquah

Traveled with family and small children
Hotel is quite ok - location is good but there was a constant stink in the elevators. Construction around hotel is also a pain to navigate
Stayed 3 nights in Jan 2024
Response from Tim on Jan 9, 2024
Hi Gautam,Thank you for your feedback from your recent stay with us. I will look into the smell in the elevator issue this is the first time it has been mentioned in feedback. I note your comment regarding the construction around the hotel. We are very much looking forward to the work being completed.Kind RegardsTim - Crowne Plaza Auckland

8/10 Good

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but it was quite warm and humid and the air conditioning was extremely subtle even at full fan.
Stayed 8 nights in Dec 2023
Response from Tim on Jan 9, 2024
Hi Mitchell,Thanks for your feedback. I note your comment regarding the air conditioning. It has definitely been working hard with the warm humid days we have been experiencing. I will get the engineering team to check the room to ensure it is functioning properly.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Anna Marie

Stayed 2 nights in Dec 2023

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction was inconvenient. Parking priced way too high
Stayed 2 nights in Dec 2023
Response from Aaron on Jan 1, 2024
Good Afternoon BIll,Thank you for taking the time to share your feedback on your recent stay with us, we understand that road works close to our hotel is inconvenient, and we are hopeful these works will be completed very soon. We look forward to welcoming you back to Crowne Plaza Auckland soon!Warmest Regards,Aaron - Crowne Plaza Auckland

6/10 Okay

Dan

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Mattress was old, room more noisy from elevators
Stayed 2 nights in Dec 2023
Response from Aaron on Jan 1, 2024
Good afternoon Dan,Thank you for your feedback, I'm sorry to hear that your bed was not comfortable, we have recently bought brand-new beds for all our rooms and generally get great feedback on them. I will pass this on and look forward to welcoming you back to the hotel soon!Warmest Regards,Aaron - Crowne Plaza Auckland

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable property in Auckland CBD
Response from Tim on Jan 2, 2024
Hi Steven,Glad you enjoy visiting Crowne Plaza Auckland. Hope to see you back again soon.Kind RegardsTim - Crowne Plaza Auckland