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Rating 10 - Excellent. 595 out of 1011 reviews" "
10 - Excellent
595
Rating 8 - Good. 324 out of 1011 reviews" "
8 - Good
324
Rating 6 - Okay. 58 out of 1011 reviews" "
6 - Okay
58
Rating 4 - Poor. 21 out of 1011 reviews" "
4 - Poor
21
Rating 2 - Terrible. 13 out of 1011 reviews" "
2 - Terrible
13
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Morgan
Traveled with partner
Mar 25, 2024
Liked: Cleanliness, staff & service
We had a nice stay. The room was a bit outdated and could use a refresh. Hairdryer didn’t work and couldn’t get espresso machine going either. Really great location, easy to walk to sky city and restaurants around there. Staff were good.
Morgan
Stayed 1 night in Mar 2024
Response from Tim on Mar 25, 2024
Hi Morgan,Thank you for your feedback from your recent stay at Crowne Plaza Auckland. I am sorry that you experienced some issues with the appliances in your room. I will have this looked into. Glad you enjoyed the location and the team.Kind RegardsTim - Crowne Plaza Auckland
This was a great property for our stay in Auckland after disembarking from our cruise. We were given an early check in which was great.
Cindy
Stayed 1 night in Mar 2024
Response from Tim on Mar 25, 2024
Hi Cindy,Thanks for your feedback. Glad you enjoyed your stay with us after your cruise. I hope the cruise was great also!Glad the team could help with an early check-in.Kind RegardsTim - Crowne Plaza Auckland
10/10 Excellent
Taryn
Traveled with family and small children, Traveled with family
The staff were brilliant and went the extra mile to help us. Lovely place to say and would highly recommend.
Taps need modernising though along with shower curtains. However, doesn’t deter from excellent review.
Joan
Stayed 2 nights in Mar 2024
Response from Tim on Mar 17, 2024
Good Morning Joan,Many thanks for your feedback from your recent stay with us. It was great to read that the team looked after you well. I note your comment regarding bathroom items. We hope to begin a modernisation program later in the year.Kind RegardsTim - General Manager
The room was nice but needed some care. The shower head connection to the wall needed repair, the fabric on the couch had a big hole in it and the soap dispenser for the sink was empty. All things I wasn't expecting at a high end hotel. Outside of the room everything was fine. The staff in the restaurant were amazing!
Beth
Stayed 1 night in Mar 2024
Response from Tim on Mar 4, 2024
Hi Beth,Thank you for your feedback on your recent stay with us. The items you have highlighted are certainly not acceptable and I apologise for these. We pride ourselves on attention to detail and we have not met our usual standards. I do hope you enjoyed your time in Auckland city.Kind RegardsTim - Crowne Plaza Auckland
My stay for one night was good. Staff great. Restaurant food okay. Unfortunately there was a Lot of construction immediately around the hotell so the view and walkability were limited. Amenities were nice, spacious room. Being vegan, menu choices and breakfast offered a small amount.
Sharon
Stayed 1 night in Feb 2024
Response from Tim on Feb 12, 2024
Good Morning Sharon,Thank you for your feedback from your recent stay with us at Crowne Plaza Auckland. Glad that you found the hotel to your satisfaction. I note your comment regarding the Vegan offering and this is something I will discuss with the kitchen team. I do hope you enjoyed your time in Auckland.Kind RegardsTim - Crowne Plaza Auckland
Area was under major construction and uber dropped us 1/2 blocks away with 5 large suitcases for 2 people
Mignon
Stayed 3 nights in Feb 2024
Response from Tim on Feb 18, 2024
Hi Mignon,Thank you for your feedback. It is disappointing to read that the uber did not manage to deliver you to the hotel. The companies have all been made aware of the correct route to use. I will follow this up again.I do hope you managed to enjoy your time in Auckland City.Kind RegardsTim - Crowne Plaza Auckland
8/10 Good
Celia
Traveled with partner
Feb 3, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The carpet and furniture at the property seem old and therefore has a weird odour. Dining is quite good with plenty of options available.
Celia
Stayed 5 nights in Jan 2024
Response from Aaron on Feb 5, 2024
Good afternoon Celia,Thank you for your feedback, we are looking forward to a hotel refurbishment soon which will give the place a fresh look, we hope that we get the chance to have you stay again, and appreciate the comments regarding our restaurant!Warmest Regards,Aaron - Crowne Plaza Auckland
Very nice hotel with great staff. There was a lot of construction in the area so it didn’t feel very safe going out for a walk, but there appeared to be a number of interesting things in the area. The view from my window was more construction, but the view from the hallway window was nice. There was some elevator noise in the room but calmed down in time for me to sleep.
Chadwick
Stayed 2 nights in Jan 2024
Response from Aaron on Feb 5, 2024
Good afternoon Chadwick,Thank you for your valuable feedback from your recent stay with us. We will ensure we take this onboard and are looking forward to welcoming you back to Crowne Plaza Auckland soon!Warmest Regards,Aaron - Crowne Plaza Auckland
There is construction heavily all around this area which makes it difficult to drive to and from thr hotel car park.Hotel room amenity also is very outdated .
Amir Hossein
Stayed 5 nights in Jan 2024
Response from Aaron on Jan 31, 2024
Good afternoon Amir,Thank you for sharing some feedback on your recent stay with us. Im sorry to hear your comments regarding the construction, we are hopeful this will be finished soon. We are also looking forward to our hotel refurbishment..Warmest Regards,Aaron - Crowne Plaza Auckland
Close to casino and convenient to go to the grocery store and all surrounding restaurants
Régine
Stayed 4 nights in Jan 2024
Response from Aaron on Jan 31, 2024
Good afternoon Regine,Thank you for sharing some feedback on your recent stay with us. Im glad you enjoyed your stay and are looking forward to welcoming you back to Crowne Plaza Auckland soon.Warmest Regards,Aaron - Crowne Plaza Auckland
staff friendly, helpful and accommodating. Breakfast is great value and selections compare too outside.
Julita
Stayed 7 nights in Jan 2024
Response from Aaron on Feb 1, 2024
Good afternoon Julita,Thank you for your feedback, its always great to see such positive comments about our guests's stay, im glad you enjoyed your stay!Warmest Regards,Aaron - Crowne Plaza Auckland
10/10 Excellent
Scott
Traveled with partner
Jan 28, 2024
The entire staff especially the waitstaff and manager at the Aria was fabulous
Scott
Stayed 2 nights in Jan 2024
Response from Aaron on Feb 1, 2024
Good afternoon Scott,Thank you for taking the time to share some feedback on your recent stay with us here at Crowne Plaza Auckland. Im glad to hear that you enjoyed our hotel and I will make sure our restaurant team gets this feedback.Warmest Regards,Aaron - Crowne Plaza Auckland
Hi Rhonda,Thanks for your feedback. Glad that you enjoyed the stay at Crowne Plaza Auckland and the location worked for you. I do hope you enjoyed all that Auckland has to offer.Kind RegardsTim - Crowne Plaza Auckland
10/10 Excellent
James
Jan 15, 2024
James
Stayed 2 nights in Jan 2024
8/10 Good
Janet
Jan 12, 2024
Janet
Stayed 3 nights in Jan 2024
8/10 Good
Sze Yeung
Jan 12, 2024
Liked: Cleanliness, staff & service, amenities
Fuss free stay, great location, walkable distance to the sky tree and 15 mins walk to the ports. Barely heard the construction during my stay! The staff was tentative, provided help with arranging my taxi ride back to the airport.
Sze Yeung
Stayed 5 nights in Jan 2024
Response from Tim on Jan 14, 2024
Hi Sze Yeung,Thank you for your feedback for your recent stay at Crowne Plaza Auckland. Great that the location worked for you and the team assisted with your travel requirements. We do hope you enjoyed all that Auckland has to offer.Kind RegardsTim - Crowne Plaza Auckland
The front desk staff was extremely helpful and flexible regarding airport arrangements. We appreciated this very much. The hotel is close to a main shopping district, restaurants, the waterfront, and the ferry to Waiheke.
Annette
Stayed 1 night in Jan 2024
Response from Tim on Jan 14, 2024
Hi Annette,Thank you for your feedback from your recent stay with us at Crowne Plaza Auckland. Great to read that the team were able to assist with your travel requirements and that the hotel location worked for your Auckland activities.Kind RegardsTim - Crowne Plaza Auckland
Hotel is quite ok - location is good but there was a constant stink in the elevators. Construction around hotel is also a pain to navigate
Gautam
Stayed 3 nights in Jan 2024
Response from Tim on Jan 9, 2024
Hi Gautam,Thank you for your feedback from your recent stay with us. I will look into the smell in the elevator issue this is the first time it has been mentioned in feedback. I note your comment regarding the construction around the hotel. We are very much looking forward to the work being completed.Kind RegardsTim - Crowne Plaza Auckland
Everything was great, but it was quite warm and humid and the air conditioning was extremely subtle even at full fan.
Mitchell
Stayed 8 nights in Dec 2023
Response from Tim on Jan 9, 2024
Hi Mitchell,Thanks for your feedback. I note your comment regarding the air conditioning. It has definitely been working hard with the warm humid days we have been experiencing. I will get the engineering team to check the room to ensure it is functioning properly.Kind RegardsTim - Crowne Plaza Auckland
Construction was inconvenient. Parking priced way too high
Bill
Stayed 2 nights in Dec 2023
Response from Aaron on Jan 1, 2024
Good Afternoon BIll,Thank you for taking the time to share your feedback on your recent stay with us, we understand that road works close to our hotel is inconvenient, and we are hopeful these works will be completed very soon. We look forward to welcoming you back to Crowne Plaza Auckland soon!Warmest Regards,Aaron - Crowne Plaza Auckland
6/10 Okay
Dan
Traveled with partner
Dec 29, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Mattress was old, room more noisy from elevators
Dan
Stayed 2 nights in Dec 2023
Response from Aaron on Jan 1, 2024
Good afternoon Dan,Thank you for your feedback, I'm sorry to hear that your bed was not comfortable, we have recently bought brand-new beds for all our rooms and generally get great feedback on them. I will pass this on and look forward to welcoming you back to the hotel soon!Warmest Regards,Aaron - Crowne Plaza Auckland