Standard Apartment, 1 Bedroom | Terrace/patio

Reviews of Grange Motel

4 out of 5
Grange Motel
1 Grange Road, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 171 out of 281 reviews" "
Rating 8 - Good. 77 out of 281 reviews" "
Rating 6 - Okay. 24 out of 281 reviews" "
Rating 4 - Poor. 6 out of 281 reviews" "
Rating 2 - Terrible. 3 out of 281 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good motel between city and airport
Good place to stay just out of the city and near the airport. Reception friendly and helpful, good size rooms, restaurants etc just down the road. We’d stay again.
Stayed 1 night in Nov 2023
Response from Shirley Ye on Nov 19, 2023
Thank you Glen, we're thrilled to hear that you found our location convenient, enjoyed our friendly and helpful reception. We look forward to welcoming you again on your next visit.

8/10 Good

Vaipito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strongly recommended
Stayed 2 nights in Oct 2023
Response from Shirley Ye on Nov 14, 2023
Hi Vaipito We greatly appreciate your strong recommendation.We hope to welcome you back soon for another stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

simona

Liked: Staff & service, amenities, property conditions & facilities
A little dated interior but very clean and laundry 7 days a week Close to all locations that we wanted to visit in South Auckland Would have loved separate shower as its combination of shower and bath. Staff friendly and will definitely use again when visiting NZ
Stayed 4 nights in Mar 2023
Response from Shirley on Mar 29, 2023
Hi Simona. Thank you for taking the time to leave us a 5-star rating :) Delighted to hear that the team was able to provide friendly services which helped make your overall stay with us better. We value your feedback and I have made sure to pass on your feedback regarding the interior upgrade and shower option for consideration. We can’t wait to welcome you and your family back for another stay the next time you’re in NZ.

10/10 Excellent

shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had everything it stated
Stayed 1 night in Jan 2023
Response from Shirley Ye on Jan 25, 2023
Kia Ora, Shane. Thank you for the review! We hope that we have the pleasure of welcoming you back soon.

8/10 Good

Jennifer, Te Puke

Traveled with partner
Liked: Cleanliness, staff & service
Nice welcome from owner who showed us to our room and gave us directions to the local shopping and food recommendations. Not needed as were only overnighting to catch a morning flight. 15 mins to the Airport in the morning. Nice and easy. Spotlessly clean. Quiet
Stayed 1 night in Dec 2022
Response from Shirley Ye on Dec 14, 2022
Kia Ora, thank you for sharing your feedback. We are so grateful you enjoyed the stay. Hope to see you again.

10/10 Excellent

Areti

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service- thank you!
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super clean and excellent service.
Stayed 1 night in Aug 2021
Response from Shirley on Aug 13, 2021
Thank you for your kind words. We will share them with our housekeeping and staff since we all want every guest to have a comfortable and enjoyable stay. Hope to see you again soon! Shirley Grange Motel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was handy for my needs.
Stayed 1 night in Aug 2021
Response from Shirley on Aug 13, 2021
Thank you! We look forward to having you back here! Shirley Grange Motel

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic find with top-rate customer service
The service I received from the owner of Grange Motel was second to none. Incredibly helpful after a long day and late-night check in. My room was immaculately clean and bed was comfortable. Quiet surroundings ensured a great night's sleep.
Stayed 1 night in Nov 2019
Response from Shirley Ye on Nov 25, 2019
Hi Jasmine and Geoff, Thank you for taking time to write about us! We are so pleased you enjoyed the stay. We would love to host you again if you are ever in Auckland. Many thanks! Shirley from Grange Motel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Shirley on Sep 16, 2019
Hi, thank you for taking time to review Grange Motel. We hope you will stay with us again. Best regards, Shirley Grange Motel

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
The staff at the Grange Hotel was incredibly helpful. We arrived early in the day, before our room was ready, but they let us park our rental car there, helped us Uber downtown and recommended places to go and local restaurants. Even fixed me a coffee while we were doing all of that. Finally, one of the staff wrote out a whole page of things to do in another town we were planning to visit in a few days. That was so much appreciated!
Stayed 1 night in Mar 2019
Response from Shirley from Grange Motel on Apr 1, 2019
Thank you Brian for choosing to stay with us and for your generous comments. It was lovely meeting you and your children. We hope that you took home many fond memories of New Zealand and this short trip will encourage you to come again. I can write another list of plenty places and activities for your next visit. Also, we thank you for your compliments to our staff. Everyone here wants each guest to have a fabulous holiday! Sincerely, Shirley Grange Motel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very warm friendly greeting and free upgrade Excellent
Stayed 1 night in Feb 2019
Response from Shirley on Mar 4, 2019
Dear valued guest, thanks for staying with us and your feedback! We would love to host you again if you in Auckland. Many thanks! Shirley from Grange Motel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Completely self contained unit. Long way to the airport.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2019
Response from Shirley on Jan 11, 2019
Dear valued guest, thanks for taking the time to review our motel. I'm sorry that you didn't have a pleasant stay with us. Since your feedback only has the score, I am happy to work with you to find a unit satisfactory for your needs. Please contact us if you want to discuss this further. Thank you! Shirley Grange Motel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for all my needs! Friendly and helpful staff.
Stayed 2 nights in Dec 2018
Response from Shirley on Dec 18, 2018
Thank you for taking time to write about us! We look forward to your next visit, hope it's soon! Shirley from Grange Motel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Shirley on Oct 5, 2018
Thank you for sharing your feedback! We hope to see you again!

10/10 Excellent

rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay again anytime
everything was great ,bed was comfy place was tidy and clean ,no noise ,only thing was ,no milk in the fridge ,
Stayed 1 night in Jul 2018
Response from Shirley on Jul 30, 2018
Hi Rodney, thank you for taking time to write the feedback, and we are glad you enjoyed staying with us. Well noted with the milk. We do hope you'll be back with us again soon! Sincerely, Shirley

8/10 Good

Kerri

Liked: Cleanliness, staff & service, room comfort
Easy to get to airport
We stayed here on our last night in New Zealand. We were a party of four, one couple and a couple of friends. The room was big with 2 bedrooms and a Smalls kitchen and living room and patio. It was clean and fitted out needs. It was only for a night, but if you needed a longer stay you could make use of the kitchenette. The owners were super sweet. It looked as if they were taking care of the place. It is dated and electical sockets needed help. It took two people to use a blow dryer, one to hold it in the socket and the other to use it.
Stayed 1 night in Mar 2018

6/10 Okay

Heather, Australia

Liked: Cleanliness, staff & service
Motel close to the airport
The room was quite spacious and very clean.. The shower was good and the beds were very comfortable. Good kitchen. Staff were very friendly. I had difficulty sleeping with the noise from the road nearby and the guests in the next room.
Stayed 1 night in Apr 2018

8/10 Good

Chris , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation could do with some revamping but perfectly clean and adequate for the price. The staff were friendly and accommodating. I stayed here twice in quick succession and both times entailed late arrivals due to scheduled late international flight arrivals. I informed the staff beforehand and they were there to greet me when I arrived. This was excellent service considering its accommodation is targeted primarily at the domestic travelling market I would think.
Stayed 1 night in Apr 2018
Response from Shirley on Apr 28, 2018
Thank you Chris! We appreciate your kind words and your compliments to our staff. Our team tries hard to ensure every guest leaves with good memories. Sincerely, Shirley Grange Motor Lodge

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Super friendly staff. Would recommend
Stayed 1 night in Mar 2018
Response from Shirley on Apr 28, 2018
Thank you! Nothing pleases us more than to see our guests come back and we do hope that you now consider yourself part of our Grange family and will return soon. Best regards, Shirley Grange Motor Lodge

10/10 Excellent

jerry, central coast California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport
Very comfortable motel. Very well kept motor inn. Well stocked kitchenette with fridge, microwave etc. Spacious rooms with separate bedroom and small living room. Would stay there again.
Stayed 1 night in Mar 2018
Response from Shirley on Mar 26, 2018
Hi Jerry, Thank you so much for reviewing your stay with us. We're pleased that you found the spacious room that the amentities and room features have met your expectations. There is always a reason to return and we do hope you'll plan another holiday soon. See you next time, thank you! Sincerely, Shirley

10/10 Excellent

Colleen, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, reasonably priced, accommodating host.
Stayed 1 night in Mar 2018
Response from Shirley on Mar 24, 2018
Hi Colleen, Thank you for sharing feedback with us. We are glad you had a good time in Grange Motor Lodge! Sincerely, Shirley

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Clean and comfortable room.
Stayed 1 night in Mar 2018
Response from Shirley on Mar 24, 2018
Hi Vincent, We're so glad you enjoyed your holiday with us. Thank you for taking time to write a review and we do hope you will be able to join us again for another holiday! Best regards, Shirley

6/10 Okay

Verified traveler

Liked: Staff & service
No green tea..a request please Overall nice place to stay car parking messy
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The amout paid was far to much.
Very disappointing . Breakfast was not what we ordered we asked for toast got bread instead tried the toaster it didnt go.
Stayed 1 night in Feb 2018
Response from Shirley on Mar 3, 2018
Hi, We are very, very sorry you did not have a good experience with us. I have personally addressed this and gone through the breakfast menu again with my colleagues. Thank you for staying with us! Sincerely, Shirley

10/10 Excellent

Jay, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place and location
The room and amenities were excellent. The hotel staff lived in the main building that also served as the office. Overall it had a homely feel to it. It is located just minutes drive away from the shopping area. It is located on a quiet street just off of the busy main road.
Stayed 1 night in Oct 2016
Response from Shirley on Feb 19, 2018
Hi Jay, Thank you! We appreciate your compliments and we're so glad the stay met your expectations! Nothing pleases us more than to receive comments from our visitors that you feel like staying home. And we do hope that you now consider yourself part of our Grange family and will return soon. Sincerely, Shirley

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Don't arrive late, rooms a mess
We arrived late and the guy working the desk wasn't the desk person. He might have been grounds crew or maintenance. I don't want to disparage him, he did fine considering checking people in didn't seem to be his actual job. They only staff the desk until a certain time so you either have to hope someone is nearby or someone is checking in right before you. The room we got smelled terrible as well. I half expected to get bed bugs from it.
Stayed 1 night in Feb 2018
Response from Shirley on Feb 14, 2018
Hi, Thank you for taking time to comment on your recent stay with us. We do apologize that the smell of the unit does not meet your preference. Every room there is a aroma diffusser in the unit and the shower room. Our staff continually looks for ways to improve customer satisfaction, so we do hope that once you checked in, the rest of your stay went well and you enjoyed some nice memories while here. Our entire team has been made aware of this, including housekeeping and night shift staff. Thank you again and best regards,

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Shirley on Feb 2, 2018
Hi Sandra, Thanks for your rating and it is our hope to have the opportunity to welcome you and your family back in the near future. Have a nice weekend! Sincerely, Shirley Grange Motor Lodge

10/10 Excellent

Cheryl, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everywhere!
When you've had a big day & you know it's the beginning of a long weekend or even if it's an overnighter, this is definitely the place to stay.
Stayed 1 night in Jan 2018
Response from Shirley on Jan 27, 2018
Thank you Cheryl! We're so pleased you enjoyed the stay. We'll look forward to your next visit -- and thank you also for recommending us! Warm regards, Shirley

6/10 Okay

Steven

Stayed 1 night in Nov 2017
Response from Bernie on Dec 8, 2017
Hi Steven, Thanks for your rating, we wish you had a good time in New Zealand! Warm regards, Shirley

10/10 Excellent

bhrigu, auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n comfy
Really nice place to stay would definitely recommend to others
Stayed 1 night in Nov 2017
Response from Shirley from Grange Motor Lodge on Dec 3, 2017
Thanks for your great feedback! Cheers, Shirley

8/10 Good

SuperMing, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful host. Clean and tidy room. Reasonable price and close to airport.
Stayed 1 night in Nov 2017
Response from Shirley from Grange Motor Lodge on Dec 2, 2017
Hi, thanks for your kinds words and the time you took to share them with us. It is great to hear that you have enjoyed your stay with us. All the best and see you soon! Warm regards, Shirley

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Other than being a bit dated it was ok. Comfortable bed good shower.
Stayed 2 nights in Nov 2017
Response from Shirley on Nov 11, 2017
Thank you for taking the time to share the review. We truly value the opinions of our customers, and we are doing a lot of upgrade for the room and recpetion this year and still working on it. There are new room type available like Premium Studio Unit, also same confortable bed and shower. We hope to see you again in the future and wish you the very best.

8/10 Good

Arinze, Taumarunui

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and central
Location is very good. Good Hotel, Excellent and friendly staff
Stayed 2 nights in Oct 2017
Response from Shirley from Grange Motor Lodge on Nov 9, 2017
Hi Arinze, thanks for your kind comments you have shared here on Expedia. We are happy to hear that you have enjoyed the location and service. Also we appreciate your suggestions of bedsheet and towels. All the best for 2017!

10/10 Excellent

Kiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Bernie on Oct 13, 2017
Thank you so much for reviewing your recent stay with us. We love to see you again when next you're needing accommodation in Auckland. Best regards, Shirley from Grange Motor Lodge

8/10 Good

Paul, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location, friendly staff
It's not a holiday destination but if you're working in the area it's fine. Large rooms, clean and a very welcoming manager who met me late. Good value
Stayed 1 night in Sep 2017
Response from Shirley from Grange Motor Lodge on Oct 13, 2017
I would like to thank you for your recent visit to Grange Motor Lodge. It was truly a pleasure to serve you.

8/10 Good

Verified traveler

Liked: Staff & service
Comfortable and handy to area we wanted.
Stayed 1 night in Jul 2017
Response from Bernie on Sep 17, 2017
Thank you for taking the time to review Grange Motor Lodge. And we hope to see you again in the future and wish you the very best.

6/10 Okay

Peter

Liked: Cleanliness, room comfort
Old style motel. Clean and tidy. Reception person very nice and helpful but office not staffed so have to phone a mobile number and someone arrives 10 mins later. Overpriced for what it is. Prices have increased by over 50% here in the past 12 months.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old motel, needs renovating
Reasonably confortable, but poor lighting and very little space,shelves and towel racks in bathroom

8/10 Good

Virginia

Liked: Staff & service
Motel ok
Was pleasant. Needed spring cleaning and softer pillows. Otherwise fine.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Patrick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
A good place to stay. Will recommend others to stay as well
Response from Bernie on Apr 17, 2017
Hi Patrick, Thank you for choosing Grange Motor Lodge for your recent stay. We have read your comments and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. Kind regards, Shirley

8/10 Good

Andrew

Liked: Cleanliness, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near airport if you like windy roads
Our room was more like a cabin but had more room than the normal hotel room

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, close to airport
Comfortable, bigger than normal motel room, with small fridge, toaster, kitchenette. Good location for airport. Without your own car, you can catch train to get to Auckland CBD, about 1.7 km walk to station. A few Asian restaurants within walking distance.

8/10 Good

Rachel , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel for Auckland airport
It was ideal as a motel with quick access to the airport (15 mins away) The room was quiet and comfortable.

10/10 Excellent

DavidP, UK Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Motle close to Auckland City
An excellent motel with very friendly staff. The motel is being upgraded and an already excellent facility will be even better. Highly recommended.
Response from Shirley | Reservation Manager on Mar 6, 2017
Dear David, Thank you very much for your review of your recent stay at Grange Motor Lodge. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the facility that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. It would be such a pleasure to personally welcome you back to our improved motel! With much appreciation,

6/10 Okay

Shally, New Zealand

Was close to Mt Smart stadium for a concert.
The location of the Motel easy to find. Being next to the main road was noisy night & morning. Dated but comfortable, mostly clean and tidy.Friendly staff. Needing a couple of repairs in wardrobe and shower. Woolen blankets on bed, not so good for allergy sufferers. Was satisfactory for one night.