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Mercure Auckland

8 Customs Street Auckland, 1707 New Zealand

Hotel in Auckland near Queen Street Shopping District

In city center
Situated in the city center, this hotel is close to Queen Street Shopping District, Sky Tower, and Auckland City Hall. Also nearby are Auckland War Memorial Museum and New Zealand National Maritime Museum. Show more
Restaurant, bar/lounge
In addition to a restaurant, Mercure Auckland features a fitness facility. Other amenities include a concierge desk and a bar/lounge.
Satellite television
Televisions come with satellite channels. Guestrooms also feature air conditioning, safes, and minibars. Hide

GUEST REVIEWS

3.8out of 5

Expedia Guest Rating

80%

of guests recommend

TripAdvisor Traveler Rating

TripAdvisor Traveler Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be mm/dd/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 06/22/2013. The check-out date cannot be after 06/22/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Discounts may be offered to children of certain ages.

Room type  
Superior 2 Double Beds - Best Rate
2 doubleDesk. Television with satellite channels and pay movies. Wired Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with bathtub. Hair dryer. Clock radio and iron/ironing board. Air conditioning.
Standard 1 Queen Bed - Best Rate
1 queenDesk. Television with satellite channels and pay movies. Wired Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with bathtub. Hair dryer. Clock radio and iron/ironing board. Air conditioning.
Standard 2 Single Beds - Best Rate
2 singleDesk. Television with satellite channels and pay movies. Wired Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with bathtub. Hair dryer. Clock radio and iron/ironing board. Air conditioning.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Policies
  • Extra-person charges may apply and vary depending on hotel policy.
  • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • JCB International accepted
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Valet parking fee: NZD 30.00 per night
    • Valet parking fee for large vehicle: NZD 60.00 per night
    • Deposit: NZD 100 per night
    • Fee for high-speed Internet (wired) in business center: NZD 10.00 (rates may vary)
    • Fee for in-room high-speed Internet (wired): NZD 36.00 (for 24 hours, rates may vary)
    • Hot and cold buffet breakfast fee: NZD 28.50 per person (approximate amount)
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Accessibility Options

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

  • Accessible path of travel
  • Roll-in shower
  • Handicapped parking
  • In-room accessibility

Property Amenities

Dining options at the hotel include a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a business center, secretarial services, and a meeting/conference room.

Event facilities include conference/meeting rooms and small meeting rooms. This Auckland hotel also offers a fitness facility, a concierge desk, and complimentary newspapers in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).

  • 24-hour front desk
  • Air-conditioned public areas
  • Total number of rooms - 189
  • Number of suites - 12
  • Number of floors - 13
  • Breakfast available (surcharge)
  • Valet parking (surcharge)
  • Bar/lounge
  • Business center
  • Business services
  • Complimentary newspapers in lobby
  • Concierge desk
  • Multiple large conference rooms
  • Currency exchange
  • Fitness facilities
  • Babysitting or child care
  • Elevator/lift
  • Laundry facilities
  • Room service
  • Dry cleaning/laundry service
  • Luggage storage
  • One meeting/conference room
  • Parking limited (surcharge)
  • Multiple small meeting rooms
  • Valet parking
  • Porter/bellhop
  • Restaurant(s) in hotel
  • Safe-deposit box at front desk
  • Secretarial services
  • Fax machine

Rooms

Mercure Auckland offers 189 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs and hair dryers.

This Auckland hotel provides wired high-speed Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and direct-dial phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

All guestrooms are non-smoking.

Room Amenities

  • Pay movies
  • Climate control
  • Air conditioning
  • Complimentary newspaper
  • Direct-dial phone
  • Minibar
  • Coffee/tea maker
  • Wake-up calls
  • Private bathroom
  • Hair dryer
  • Bathtub only
  • Satellite television service
  • Wired high-speed Internet access (surcharge)
  • Window opens
  • Iron/ironing board
  • Clock radio
  • Desk
  • Non-smoking only
  • Cookware, dishware, and utensils
  • In-room safe

Dining

Mercure Auckland has a restaurant on site. Room service is available.

Recreation

Recreational amenities at the hotel include a fitness facility.

National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Mercure Auckland

3.8
out of 5
avg. guest rating
Hotel service:
3.9
Hotel condition:
3.5
Room cleanliness:
4.2
Room comfort:
3.7
Location:
4.7
Neighborhood:
4.3
80%

of guests recommend

out of 15 reviews

Write a review of this hotel

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A Traveler
1.0
out of 5
Does not recommend this hotel
Posted Oct 19 2011

“disappointing”

too expensive for such bad hotel rooms!!

A Traveler from USA
5.0
out of 5
Recommends this hotel
Posted Oct 3 2011

“great experience”

The price I paid for the hotel was fair, looking back I think the quality is worth it. The staff was very nice & knowledgeable about the area, on two occasions they guided me so that I can save money on transportation and on dinner. The hotel itself was awesome, I had a nice view of SkyTower, this hotel is very centrally located, just a few feet from the entrance you can get to the main transportation center, Britomart, and you can also catch a ferry close by in Queens Wharf. The room was very clean and comfortable. I had just two issues, one is that the internet was not complementary, but I found that to be the case in most hotels in NZ, and the rate was ridiculous, I recommend finding an actual internet cafe, you will pay less or even most McDonalds have free WiFi. The TV was also giving me some problems, I really didn't care much about the tv but someone else might, I think it was a simple malfunction, probably would have been fixed by resetting it by calling front desk, so it was not a big problem. The hotel has a restaurant/cafe at the top, I only went there once because I had a discount coupon, but I thought the prices for breakfast were too high, all the other days I ate out for a lot cheaper. I did not try to place for lunch or dinner. I highly recommend this place, when I return back to Auckland this will be my first hotel I look for reserving.

A Traveler from Singapore
1.0
out of 5
Does not recommend this hotel
Posted Sep 9 2011

“Old, noisy and inefficient ventilation, bad service”

What a poor experience. According to the reception : "in this hotel, it is normal that the heating system takes 30 minutes to start heating" ! That ventilation / heating system is quite noisy (even if turned off !) As an expedia guest you'll be placed in one of their old fashioned style room. quite poor with an extra used carpet. Already had some renovation. Definitely needs more ! Beds : too hard Lighting : very poor Staff : didn't see them smiling Another of those Accor group hotels, that might have been good 20 ~ 30 years ago, not anymore. Prices : really too high for such a place. Note : all comments say the place is great. That's right. But many other hotels are also placed in the center (which by the way is rather small, so it doesn't really matters).

A Traveler from Iowa City, IA
4.0
out of 5
Recommends this hotel
Posted Jul 15 2011

“great location”

Hotel is in the heart of Auckland, walking distance to the Domain with harbor view. It's surprisingly quiet. Be sure to book parking in advance if you want it; we had to park several blocks away (though that was cheaper than parking in the hotel garage). Reception staff were not particularly helpful or friendly, but otherwise a good experience.

George B from CostaRica
5.0
out of 5
Recommends this hotel
Posted Apr 14 2011

“Good location, decent hotel, nice staff”

A good choice. The rooms are OK- good size, but a tiny bit of wear. Nothing major. The air conditioning was a bit noisy and not very effective, but was also OK. They have a decent gym with great views to the harbour. I would definately stay there again

Area recommendations
Perfect location- right in the middle of absolutely EVERYTHING that you could want
A Traveler from Saudi Arabia
4.0
out of 5
Recommends this hotel
Posted Sep 15 2010

“A pleasant stay”

Good location... reasonable rates....

Richard L from Eureka Ca
2.0
out of 5
Does not recommend this hotel
Posted Feb 17 2010

“Is the the plumbing always broken?”

Toilet didn't work during the 3 days we were there. High extra cost for parking made it not so inexpensive.

Steve M from Laughlin, NV
5.0
out of 5
Recommends this hotel
Posted Jan 9 2010

“Best location and very reasonable!”

The hotel's location was truly perfect for a stay in Auckland, being walking distance from the cruise terminal and also adjacent to a major bus terminal. The hotel's lobby is apparently undergoing renovation, but I wasn't affected in my room at all. I really enjoyed the bay window (which opened) overlooking town. An excellent value.

Area recommendations
Downtown. It's convenient to shopping, restaurants and walking distance to the major attractions.
A Traveler from Virginia
4.0
out of 5
Recommends this hotel
Posted Jan 4 2010

“Typical European Hotel”

Small, but clean rooms. Basic Amenities.

Luke C from McLean, VA
4.0
out of 5
Recommends this hotel
Posted Nov 14 2009

“Great Location for being a Tourist”

For my first time in Auckland, this hotel turned out to be ideal. It was close to the harbor, which made it easy to walk over there. Visiting the Maritime museum was extremely enjoyable. The bus stop for the Link bus is right outside the hotel, which goes around Auckland stopping at various sites like the Auckland Museuem. You're a block away from Queen Street with all the bussle and shopping. I had a low floor room so some of the street traffic sounds and the clinking of the hotel's flags were a bit loud. My main gripe would be the cost of the Internet connection. But that might be a gripe for all hotels in NZ and Australia. Just not used to paying so much for Internet connections and bandwidth limitations. There is a coffee shop across the street which has free one hour wireless connections if you buy something, so that's one alternative.

Area recommendations
Auckland Museum, Harbor
Traveler's tip
Was lucky to find out at the Maritime Museum that they have sailings on their refurbished old sailboats on certain afternoons. Only NZ$10. An amazing deal and way to get on the water for an hour or so.

Mercure Auckland

8 Customs Street Auckland, 1707 New Zealand

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Nearby Points of Interest

  • Queen Street Shopping District - 0.3 km / 0.2 mi
  • New Zealand National Maritime Museum - 0.3 km / 0.2 mi
  • Princes Wharf - 0.4 km / 0.3 mi
  • Auckland Art Gallery - 0.5 km / 0.3 mi
  • Sky Tower - 0.6 km / 0.4 mi
  • Viaduct Harbour - 0.6 km / 0.4 mi
  • Albert Park - 0.7 km / 0.4 mi
  • Auckland High Court - 0.7 km / 0.4 mi
  • University of Auckland - 0.8 km / 0.5 mi
  • Aotea Square - 0.9 km / 0.6 mi
  • Auckland City Hall - 0.9 km / 0.6 mi
  • Vector Arena - 1 km / 0.6 mi
  • Victoria Park - 1.1 km / 0.7 mi
  • ASB Tennis Centre - 1.2 km / 0.8 mi
  • Myers Park - 1.3 km / 0.8 mi

Location Highlights

  • In city center
  • In business district
  • In entertainment district
  • Water nearby

The preferred airport for Mercure Auckland is Auckland (AKL-Auckland Intl.) - 18 km / 11.2 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Auckland, New Zealand (AKL-Auckland Intl.)

Area:

Auckland CBD, New Zealand: On a peninsula overlooking scenic Waitemata Harbour, Auckland CBD is not only the country’s major business centre, but plays host to a concentration of artistic and cultural venues in addition to nightlife precincts. In more recent years, much of the waterfront has been reclaimed for high-end residential apartments, trendy cafes and bars, marinas, and public recreational use.

Mercure Auckland

8 Customs Street Auckland, 1707 New Zealand

Most recent booking for this hotel: less than 5 hours ago.
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