Ratings based on 681 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great position

Posted Dec 16, 2014
Pros: Clean, spacious room, great location
3rd visit to Skycity Grand and again had a wonderful time. The atmosphere of the hotel is relaxed. The staff were friendly and could not have been more helpful. The central location was great. We also enjoyed the gym, pool and spa facilities and had a superb dinner at the restaurant.
Comment from Hotel Management
Dec 19, 2014 by Alison, Hotel Management
Thank you for your review, it is lovely to hear from one of our return guests. I look forward to passing your feedback onto the team and we hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice posh hotel.

Posted Dec 16, 2014
Nice hotel with some eateries and a convenience store nearby .
Comment from Hotel Management
Dec 19, 2014 by Alison, Hotel Management
Thank you for your comments - it’s great to hear you enjoyed your stay with us. We have some wonderful restaurants and bars at SKYCITY which can sometimes make dining a difficult choice! We hope to welcome you back soon
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ASIA

立地は最高

Posted Dec 1, 2014
Pros: ジムとプールがよかったです。
Cons: 建物も立地も抜群です。あとはホテルスタッフの接客サービスの向上を望みます。
Location: スカイタワー
スカイタワーに隣接していて立地は最高。ホテルの周辺には美味しいレストランがたくさんありますしバス停にも近く便利です。 ホテルは周りをビルに囲まれて眺望は悪いです。フロント係も全てのスタッフは5つ星のホテルかと疑いたくなるほどサービスが悪いです。
Comment from Hotel Management
Dec 10, 2014 by Ida, Hotel Management
Thank you for taking the time to comment regarding your stay. We do recommend booking a harbour view room if the view is important to you for your stay. We look forward to having the opportunity to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom danville, Ca

Great city location

Posted Nov 30, 2014
Pros: Very friendly, clean and comfortable.
Cons: Wished we had stayed here another night.
Location: Sky tower, ferries, restaurants, walking, shopping, casino
Auckland City was wonderful. Everything was close by, the ferries, Skytower, casino and we had a wonderful time. Concierge desk was friendly and helpful with tips on what to do, where to eat. Safe city and walking around.
Comment from Hotel Management
Dec 9, 2014 by Ida, Hotel Management
Thank you for taking the time to review your stay with us. I pleased you had an enjoyable time, and we look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2014
Overall great hotel and excellent central location!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Hampshire USA

Loved the fact that we were able to check in early

Posted Nov 25, 2014
Professional staff. Great restaurants within hotel complex. Clean. Easy.
Comment from Hotel Management
Nov 30, 2014 by Alison, Hotel Management
Thank you for your review. It's lovely to hear you enjoyed your stay with us. With over 20 restaurants and bars at SKYCITY, our visitors are spoilt for choice! I do hope you enjoyed your visit to New Zealand and we can welcome you back in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hübsches Hotelzimmer zentral gelegen!

Posted Nov 23, 2014
Das Hotel ist als 5-Sterne-Hotel überbewertet und eher ein gutes 4-Sterne-Hotel!
Comment from Hotel Management
Nov 24, 2014 by Alison, Hotel Management
Vielen Dank für Ihren Kommentar. Feedback ist sehr wichtig für uns hier bei The Grand Hotel und Ihre Kommentare wurden von unserem Management-Team aufgenommen worden und ich bin traurig, dass wir nicht Ihre Erwartungen an ein 5-Sterne-Unterkunft erfüllen. Nochmals vielen Dank für Ihr Feedback, wir hoffen, Sie wieder in der Zukunft begrüßen zu dürfen.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

アップグレード

Posted Nov 13, 2014
予約していた部屋よりもとても広い部屋にアップグレードしていただいて、とっても快適に過ごせました。 町歩きにとても便利な場所にあって良かったです。エアポートバスのバス停からは少し離れているので、坂があるのでスーツケースの移動はちょっと大変かなとは思います。それさえなければとても良いと思います。
Comment from Hotel Management
Nov 27, 2014 by Alison, Hotel Management
あなたのレビューのために感謝します。私はあなたが私たちとあなたの滞在を楽しんだことを嬉しく思いますし、我々は戻って、将来的にあなたを歓迎したいと思っています。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Swindon

Great Hotel

Posted Nov 11, 2014
We only stayed one night but wished it could have been more - the room was excellent the bed soooo comfortable - fantastic location for seeing the town - ate in Gusto for both dinner and breakfast which was a real treat - only one small issue the TV remote did not work and although we reported this no one came to fix it but did not spoil the visit as we were out or asleep most of the time. Highly recommend the hotel
Comment from Hotel Management
Nov 25, 2014 by Alison, Hotel Management
Thank you for reviewing your recent seat with us. I am delighted you enjoyed your stay with us and look forward to passing your feedback onto the team, especially Ed and the team at Gusto. I am sorry we did not attend to the remote and this has been addressed with the team. We hope you are able to return to New Zealand to visit us in the future and thank you for recommending us!
5 out of 5
Recommended
for Couples
by A verified traveler

15th Wedding Anniversary

Posted Nov 11, 2014
Had a wonderful stay from the moment we got there. Staff were helpful and friendly. grabbed a drink before heading out for the night and the waiting staff mixed us a special treat. Returning home the bed was comfortable, bathroom tidy and clean. Plenty of tea and coffee, spirits and nibbles. Breakfast was wonderful, hot and fast.More than happy to stay again
Comment from Hotel Management
Nov 24, 2014 by Alison, Hotel Management
Thank you for taking the time to post your review following your recent stay with us. It’s lovely to hear that you enjoyed your stay with us to celebrate your 15th wedding anniversary and we hope to welcome you back to celebrate your next special occasion.