Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Very nice, well presented, staff polite.

Posted Aug 24, 2014
Cons: cleaniness, specially in the toilette, and services at breakfast!
We were there for the weekend. Enjoyed the bar, could not get a table on the restaurant, despite there were many empty. The breakfast Staff need serious training, coffee didn't arrived till the end, the next day they forgot one of the guess order. The Manager in charge was very polite and compensated the disappointment, but for a Hotel of this category this kind of mistake should not happen. The cleaniness of the room was very poor, they will prepare the bed's in the evening which is very nice, but will be perfect is they tidy up better and pick up the litter from the floor. Beside those working in progress issues, the hotel itself it is beautiful, the staff at the front desk very polite, will I come back? Yes I would!
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Comfortable and stylish

Posted Aug 14, 2014
Auckland has a lack of stylish, modern hotels, so this Sofitel stood out. We had heard the Viaduct was a bit of a lifeless tourist zone, and it was, however it's only 10-15 mins walk from downtown so we didn't mind. We stayed in Room 312, which overlooked the marina. The view was nice and the room was very spacious, however a higher floor would've be better due to morning cafe noise at street level. The gym and pool were closed for renovations. This really should've be mentioned at the time of booking. Housekeeping came at 9am, and the turndown service was at 5pm. Both seemed way too early to me. Overall I would recommend this hotel. The setting was pretty, and walking distance to downtown. Staff were friendly and helpful. And it was a good base for our weekend in Auckland. Tips! Don't miss the coffee at Good One in Ponsonby, or the bircher museli at Federal & Wolfe in the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great location for a visit to Auckland

Posted Jul 29, 2014
Pros: Good position, lovely staff - loved the bed and the bath!!
Cons: Wifi is ridiculously slow!
Location: Well positioned to get around Auckland
Harbour side stay in a lovely hotel with good facilities. Well positioned to get around Auckland.
4 out of 5
Recommended
for Everyone
by A verified traveler from North shore Auckland

Pleasant experience

Posted Jul 28, 2014
Pros: Loved the personal service the staff and the hotel lobby with the water very nice the lava restaurant was colourful and elegant and the food MMMMMMMMM
Cons: The room appeared tired and worn no wow factor and no bath salts!!! Some flowers colour luxury and bath salts
Location: Not concerned with that we went with romance in mind
Lovely welcome great personal service we were acknowledged by management of our anniversary with a beautiful cake and a hand written card, very nice touch.....our dinner was exceptional beautifully presented and pretty perfect. We were disappointed with the blandness of our room and the scraped furniture certainly needed a little more style and maintenance there perhaps a little colour flowers just some look of luxury the colour scheme was very uninspiring and no gorgeous bath salts for the bath!!!!!!!!! Overall a very pleasant stay thankyou.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice upmarket hotel

Posted Jul 14, 2014
Pros: Quiet, nicely furnished, great service
Location: Very close to Auckland harbour and CBD
Great room and facilities, friendly helpful staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jun 30, 2014
Pros: Spacious room with very comfortable bed
Very upmarket hotel in a good location on the waterfront. We only stayed one night but it was a night of luxury. Hotel staff were very helpful and friendly.
4 out of 5
Recommended
for Everyone
by Kelvin from Melbourne, Australia

Fantastic stay!!!

Posted Jun 30, 2014
Pros: The super comfy bed
Location: Just sightly out of the central Auckland. No issue if you are happy to do a 10min walk
Had a fantastic stay. The bed was very comfy. Only issue we had was that hotel staff forgot to replace the complimentary lotion in the room. They were happy to replace it straight away.
5 out of 5
Recommended
for Couples
by Andrew from Christchurch

Definately stay again!

Posted Jun 25, 2014
Pros: Everything
Everything was top class, room immaculate, staff friendly and professional. Only odd thing was a 10.30pm complementary chocolate delivery...
5 out of 5
Recommended
for Everyone
by Greg from Sydney, Australia

Lovely atmosphere, great location.

Posted Jun 24, 2014
Friendly staff, great location. Nice place to spend a couple of days.
4 out of 5
Recommended
for Everyone
by Leith from Auckland

High quality hotel but some staff with attitude

Posted Jun 12, 2014
Pros: Style and luxury
Cons: Get rid of problem reception staff member (Louise)
Location: Auckland viaduct harbour and close to city centre
My partner was questioned with suspiciion when she arrived at the hotel to check in before I arrived despite me telling satt she would be arriving seperate from me. Spoiled a romatic birthday celebration.