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Reviews of Sofitel Auckland Viaduct Harbour

5 out of 5
Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Avenue, Auckland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1001 reviews" "
Rating 8 - Good. 208 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious comfortable room.
Stayed 2 nights in Mar 2024

8/10 Good

Steve, Corsham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.
Stayed 1 night in Mar 2024
Response from Reto Borer on Apr 11, 2024
Dear Stevethanks so much for the feedback I apologize for the delay in getting your room key. We checked the temperature of the swimming pool but the set temperature was on 23C which is our standard temperature. I do apologize that you impression was to cold.looking forward to welcoming you back in the near future. kind regards RETO BORER

10/10 Excellent

Gail

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced wonderful hospitality in a beautiful hotel on the water.
Stayed 3 nights in Feb 2024
Response from Reto Borer on Apr 11, 2024
Thanks so much for the nice comment i will forward to the team my hope is to welcome you back in the near future.with kind regardsRETO BORER

6/10 Okay

Joe Dean

Traveled with partner
Liked: Amenities, property conditions & facilities
Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.
Stayed 6 nights in Mar 2024
Response from Reto Borer on Mar 28, 2024
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.All you comment shave bee noted specially about the breakfast buffet and we will investigate and make amendments on the points you mention if necessary. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Janet, New York

Business traveler
A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.
Stayed 1 night in Mar 2024
Response from Reto Borer on Apr 11, 2024
Dear JanetThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.i will discuss your comments in regard to the BRF buffet with our Chef ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Reto Borer

10/10 Excellent

RICK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers
Stayed 1 night in Mar 2024
Response from Reto Borer on Mar 28, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location. Room was spacious & breakfast was excellent.
Stayed 2 nights in Mar 2024
Response from Reto Borer on Mar 28, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just ok, nothing great. We found the staff were no better than average. Not worth the money.
Stayed 1 night in Feb 2024
Response from Reto Borer on Mar 1, 2024
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.
Stayed 1 night in Feb 2024
Response from Reto Borer on Feb 25, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment in regard to flower have been noted and we working to get this rectified.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast
Stayed 4 nights in Feb 2024
Response from Reto Borer on Feb 25, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Reto Borer on Feb 25, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I should like to say I almost NEVER leave reviews. HOWEVER...this hotel deserves a scathing assessment. I have stayed at many Sofitels throughout the world and have always found them to be well-managed and worth the extra expense. That does NOT apply to this hotel. Good luck finding reception. I literally asked the people in reception where it was! They did not bother to o much as greet us let alone help. Apparently no rewards for Expedia Gold First room: Perfectly clean but with completely broken AC and about 85 degrees inside. Asked for a new room and were told maintenance would fix it. Checked 2 hours later and they stated they hadn't heard from maintenance, nor checked on room but it was probably fixed. It was not. Finally asked for a new room. Directed to new room that smelled horrible--like stale cologne, febreeze and carpet cleaner, albeit with working HVAC. Asked for another room still. FInally after schlepping 4 bags and sundry other items we found a room with functional AC that smells like mildew (actually). Decided after 16 hour flight this would have to do. At no point was any remedy offered for any of this. Bottom line: Worst hotel experience I can recall at any higher end stay...and I've stayed in a lot of them. I could NOT have been more disappointed.
Response from Reto Borer on Feb 6, 2024
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

6/10 Okay

Patrick

Stayed 1 night in Jan 2024

10/10 Excellent

Herbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personalized reception
Stayed 3 nights in Jan 2024
Response from Reto Borer on Feb 25, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding night bliss
We spent our wedding night in your gorgeous hotel, the complementary champagne and sweets were much appreciated!! Thank you!!! The bedding was a dreamy and soft, really perfect! We also LOVED the bathtub.
Stayed 1 night in Jan 2024
Response from Reto Borer on Feb 25, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Victor, san juan

Stayed 2 nights in Jan 2024
Response from Reto Borer on Feb 25, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Meghan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reto Borer on Mar 1, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Qun

Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Reto Borer on Mar 1, 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
The hotel was lovely, and well positioned. However disappointing that my suite didn’t have marina views as expected from the website pictures.
Stayed 2 nights in Dec 2023
Response from Reto Borer on Dec 14, 2023
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

8/10 Good

Gilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auckland Dinner
The hotel has a great location The staff is really lovely They just need to improve on their delivery Service could be faster And rather questionable at times Overall great
Stayed 2 nights in Dec 2023
Response from Reto Borer on Dec 14, 2023
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

4/10 Poor

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
inadequate dining options
Stayed 1 night in Dec 2023
Response from Reto Borer on Dec 14, 2023
Dear Maureen McLaren,Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

4/10 Poor

Craig

Traveled with partner
Disliked: Staff & service
Unhelpful and rude staff especially the housekeeping staff. Room wasn’t cleaned most days till 4pm and then it was an effort when we asked for clean towels. For a 5 star hotel it was more like 1.5 stars for customer service. On the plus side, it’s in a nice location with a short walk into the main centre of town.
Stayed 3 nights in Nov 2023
Response from Reto Borer on Nov 26, 2023
Dear CraigThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 Excellent

max, Hong Kong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel
Stayed 2 nights in Nov 2023
Response from Reto Borer on Nov 23, 2023
We sincerely value your feedback concerning your recent stay at the Sofitel Auckland Viaduct Harbour.We take great delight in receiving such positive comments from our guests. Your words of appreciation will be shared with our dedicated team, who work tirelessly to provide an exceptional experience for all our guests. Your feedback serves as a motivating force, inspiring our staff to consistently enhance the quality of our services.Your willingness to share your experience with us is truly appreciated. We are committed to ensuring that your future visits are as enjoyable as your previous one. Our aim is to continue exceeding your expectations and making your stay with us a memorable one.Please do not hesitate to reach out if you have any special requests or if there is anything more we can do to make your stay even more comfortable and enjoyable. Your comfort and satisfaction are our utmost priorities, and we look forward to the pleasure of hosting you again in the near future.Sincerely,Reto Borer

4/10 Poor

Charlotta

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Reto Borer on Nov 23, 2023
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and on an excellent and picturesque location. The people at the hotel are kind, warm and very helpful. The breakfast is top-notch. It’s too bad there is no one to greet you upon arrival. There is no doorman or even a clearly visible reception desk when you first enter the property. The club lounge looks great. It’s a bit pretentious for my taste, but others, especially those who are accustomed to European traditions will most likely love it.
Stayed 7 nights in Nov 2023
Response from Anya Rendall on Nov 15, 2023
Bonjour Bruce,We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour, both positive and constructive. It is always a pleasure to receive positive feedback, especially regarding our team and I will share your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anya RendallFront Office Manager

8/10 Good

Petelo

Stayed 4 nights in Nov 2023
Response from Reto Borer on Dec 2, 2023
Dear PeteloWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

8/10 Good

Maria

Stayed 1 night in Oct 2023
Response from Reto Borer on Oct 19, 2023
Dear MAria, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

6/10 Okay

christopher

Traveled with partner
Liked: Cleanliness, amenities
Overall the Sofitel is a beautiful hotel, unfortunately the view was of a bus station, and we had to debate with a staff to get a seat in the dining room, other than the one where the buffet was even though there were clearly other tables available! And you must ask fur an extra hot coffee otherwise it comes out cold!
Stayed 4 nights in Sep 2023
Response from Reto Borer on Oct 8, 2023
Dear ChristopherThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

4/10 Poor

Carmelita

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Too cold for comfort!
The room was so cold and no operable heat. They claimed they had to order a new coil for the heater and that it wouldn’t arrive until after I left. They had to bring me another think blanket and a portable heater that kept me up due to the noise it generated. They said they would have comped me 50% of the room but could not because I booked through here. So I was not compensated. Horrible experience for a luxury line for the price I paid.
Stayed 3 nights in Sep 2023
Response from Reto Borer on Sep 7, 2023
We apologize for the inconvenience caused due to a mechanical malfunction on this night. We fully understand that the room move which was offered was at this time of the night a big ask on our behalf. We sure that on our next visit we be able to meet you expectation. Kindly contact our team and we be able to restore your faith in us. with kind regards

6/10 Okay

Jacque

Stayed 1 night in Sep 2023
Response from Reto Borer on Sep 10, 2023
Thanks a lot for you replay and hope to see you soon again.with kind regards

10/10 Excellent

Stuart

Stayed 3 nights in Jan 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Meh, to put it nicely.
The hotel itself was nice and clean. They try to be chic and accommodating, but the staff wasn't very helpful and tried to give us the run around when we expressed our disappointment in the room we were given. Just a heads up that your city view is of a bus parking lot. You need to upgrade if you want a harbor or atrium view. They told us they tried to get ahold of us to change our room to an atrium view, but never left a note in our room or a message on our room phone. Then when they did see us said it was no longer available. For a higher end hotel I found this unacceptable. They gave us a late check out and a couple drinks at the bar to ease our frustrations. Disappointing stay given the customer service.
Stayed 2 nights in Nov 2022

2/10 Terrible

Matthias, San Jose

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Booked & fully pre-paid a "luxury room" but was given the most basic room type (2 levels down). And that particularly room was facing a busy construction site, reeked of mold and we both woke up the next morning with bed bug bites on our legs. Disgusting. Equally disappointing: how the property dealt with the situation. At check-in I was simply told that I had booked a "superior room". After double checking my booking, I complained resulting in the check-in person pretending to not understand me. After escalating to the hotel manager the first sentence out of his mouth was "Oh, I knew about the fact that we don't have your originally booked room available - there is an issue with that room". Pointing out that I wasn't told about the situation at check-in, the person that checked us in outright lied, insisting that she had informed us (she didn't) and that she even gave us club access for free drinks (the latter is true, but was given without any explanation - nor does it seem like an appropriate compensation). Second sentence from the hotel manager: "Since you booked and pre-paid via Expedia, there is nothing we can do - normally we would refund you". That lead to a lot of back and forth starting again with an offer for free drinks ending with us 10k receiving loyalty points. All that was before we even saw the room with all its issues (facing construction site, reeking of mold & bed bugs on top). The only good experience was that Expedia ended up reimbursing us fully.

10/10 Excellent

max, Hong Kong

Stayed 2 nights in Nov 2022

2/10 Terrible

Hang Chi

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 4 nights in Oct 2022

10/10 Excellent

Sienna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service -
Absolutely amazing getaway for long weekend for local family. We booked with10 years old child and they provided rollaway bed which I forgot to request! - very comfortable too. Pool and gym was clean and all showers in the pool also connected to Spa shower so all top quality experience. their pebble water pond create a relax and remote feeling from the busy Auckland city. Continental Breakfast buffet was simple but all fresh and tasty- overnight oats were so good. We ordered cafe style breakfast menu as well. All very tasty. It is free breakfast for kids.
Stayed 1 night in Oct 2022

10/10 Excellent

Joanne

Stayed 2 nights in Oct 2022

4/10 Poor

Donna

Traveled with partner
Disliked: Staff & service, amenities
On arrival we asked for a bucket of ice which didn’t arrive after asking for it twice two hours later still no ice… went to the hotel restaurant to only get extremely bad service to the point we didn’t get any and then the food we got was extremely underwhelming such as scales on the fish watery dressing for Caesar salad over cooked steak I would understand if they where busy but at 6pm they where not. The room was ok the view for the room we had was of nothing but building probably won’t return
Stayed 1 night in Oct 2022

4/10 Poor

Nic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was shocking …. Waited an hour and a half for our room to be ready
Stayed 1 night in Oct 2022

8/10 Good

Elise

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with nice rooms. Be aware that a lot of the rooms over look a busy street with a bus depot and it can be quite noisy. The hotel is well presented however, more attention is needed to properly clean the common areas, particularly the floors (lots of tiled areas were covered in think dust). The staff were excellent!
Stayed 3 nights in Oct 2022

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view, spacious room, double sinks in the bathroom with separate shower and tub, good coffee/tea set-up in room
Stayed 4 nights in Aug 2022

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2022

10/10 Excellent

Zuliana

Stayed 4 nights in Aug 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
81st birthday gathering
Great amenities and friendly service. Nice personalised touches in mum's room for her birthday. Courteous reception and concierge staff. Bar staff were attentive, enjoyed the Bon nuit mon armour cocktails.
Stayed 2 nights in Aug 2022

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff super friendly and helpful
Stayed 1 night in Aug 2022