Ratings based on 433 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Apr 15, 2014
Pros: Convenient, friendly and helpful staff, reduced road noise.
Cons: Previous occupants room service tray sitting outside the room for 24 hours before being removed. Daily paper not delivered.
Lovely room, friendly helpful staff. Great to find a hotel that has reduced road noise in the middle of a city.
5 out of 5
Recommended
for Everyone
by sue from uk

Very comfortable &reasonably central

Posted Apr 13, 2014
Pros: Comfortable & the staff were very helpful.
Location: Quite a walk to the ferry, didn't have the time to explore the immediate area.
We enjoyed our stay but found breakfast a bit fraught as it was very busy while we were there.
5 out of 5
Recommended
for Everyone
by Vimal from London

Honeymoon Hotel

Posted Apr 10, 2014
Pros: Location and style, very romantic.
Location: There is a bus to the CBD.
Wonderful place to be, excellent location, staff very friendly. We could not have been happier with our experience.
5 out of 5
Recommended
for Everyone
by frank_r

Nice hotel.

Posted Apr 10, 2014
Pros: Comfortable bed... Good after a long flight!
Cons: Service at the restaurant was odd. It was ok and our food was fine. But, the multi ethnic multi chef menu was not well explained...
Location: Was close to the domain.. A bit of a walk to the waterfront, but a good place to stay when visiting Auckland
Good location in the city. I would stay here again.
5 out of 5
Recommended
for Everyone
by KP from Sydney

Lovely experience.

Posted Apr 6, 2014
Cons: The chair in my room was starting to show a bit of wear and tear but otherwise, the hotel is a beautiful experience.
Would definitely recommend. Rooms are smaller than a lot of hotels but beds are beautiful and comfortable and also, the use of the beautiful spa, steam and pool are wonderful. It is more of an English style experience. Hotel staff in the Palm Court were exceptional. Thanks.
5 out of 5
Recommended
for Everyone
by Anne from Auckland

Nice hotel with a warm and elegant vibe

Posted Apr 3, 2014
Pros: The bed was amazing. I wanted to take it home with me. The cooked buffet breakfast was quite incredible. Overall very impressive
Cons: There was no fan in the bathroom and there were only a few tissues left in the box
Location: In the CBD you are only moments away from lovely restaurants or cosy bars or a vibrant night life.
I booked for one night to have a romantic getaway with my partner. We arrived and the fantastic service started as soon as they opened our car doors for us. I do however expect this sort of service at a place such as this but it was more than pleasant and the the buffet breakfast was the best I have seen in Auckland.
5 out of 5
Recommended
for Couples
by Kate from Sydney, Australia

Wonderful luxury and service

Posted Mar 30, 2014
Pros: Service, food, beds, and free bus service downtown.
Cons: Variety of food in Eight at dinner.
Location: .......
The welcome by porters and reception staff is without fault, the food and service at the Palm Court is to die for, and the beds are so so comfortable. Wonderful place to stay in Auckland - treat yourself!
5 out of 5
Recommended
for Couples
by brenda from NZ

Close to city and Vecta Arena

Posted Mar 17, 2014
Pros: Everything
Cons: Nothing I can think of
Location: Close to city and Vecta Arena
Luxury and comfort and wonderful service. It definitely is worth paying a little more for this comfort and service
4 out of 5
Recommended
for Everyone
by A verified traveler

Old style class

Posted Mar 11, 2014
Lovely hotel. Furniture is old style classic. Very pleasant staff, comfy bed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent city hotel

Posted Mar 7, 2014
Pros: It was very comfortable and a good base for visiting Auckland
Cons: Decor is a bit dated and the TV remote was rather useless ( or perhaps this was me!)
Location: Not down by waterfront but an easy walk tu there and to the museum etc
Very friendly and well trained staff in all areas of the hotel